Hire the Best Email Communication Freelancers
in the Dominican Republic

I’m a Top Rated freelancer with 9 years of experience helping growing businesses protect their platforms and handle high-stakes customer support. Think of me as a seamless, reliable extension of your team for the long haul. Here is how I can help: Email Support: Handling e-commerce operations, order fulfillment, returns, and first-contact resolution seamlessly in both English and Spanish. Content Moderation: Keeping your community safe and engaged across social media and gaming platforms through proactive trust and safety practices. Why me? I am all about delivering great work, growing through feedback, and keeping your platform safe and your customers happy. Let’s connect and level up your business! 🚀

Helpdesk System and Network Coordinator (LATAM Based - Bilingual Talent) | Tech Enthusiast and IT Operations Specialist | If you find my profile convenient for your current needs and budget, if interested in hiring and collaborating with a remote contractor in a convenient time zone in Central America, Caribbean or America in general. CONTINUE READING, hopefully we will connect and work together toward mutual collaboration and success! Feel free to send a message and I will answer as soon as I am available. I consider myself a freelancer with a bunch of hands-on experience and passionate about new technologies. Aside from my current commitments and duties, I am always eager to get involved in new personal and professional challenges. Open availability (especially on weekends and weekday nights).m You are welcome to message me to check my current availability, as it might change. Also available for Mystery shopping, testing, investigation visits, online gaming and other tasks needed to be performed within the Dominican Republic or in general for market research. On this platform, I mainly focus on opportunities that allow me to continue exploring, developing, sharpening, growing, and taking advantage of my existing skills, which I have mostly acquired working independently. I invest a lot of time in training myself and getting better to meet the standards of this changing and moving world and field. I consider myself resourceful and detail oriented. Thanks to my computer science background and technical skills acquired over the years, I am well organized, with a clear and positive approach to problem-solving and end-user support. I also maintain a high sense of responsibility, without dismissing the empathetic and human touch to ensure trust and reliability even from the less tech savvy individuals. My toolkit comes with the following and more: ➢ General IT L1/L2 Support, Consulting, and Device troubleshooting. ➢ Ticketing System and CRM Management and Administration. ➢ M365 and Teams Admin and Support service. ➢ Azure Administration (VM, Networking, Azure Virtual Desktop) ➢ Familiarity with tenant-tenant migration tools such as Bit Titan MigrationWiz ➢ Monitor and product testing (Websites, apps, etc.). ➢ Software installation, System Configuration and Maintenance prevention. ➢ Hardware Troubleshooting, Peripherals, Software solutions. ➢Chats, games, and forums Moderation ➢ Assistance through Remote Access and Control Apps ➢ And more...... -------------------------------------------------------------------------- Coordinador de sistemas de asistencia técnica y redes | Entusiasta de la tecnología y especialista en operaciones de TI | Si mi perfil se ajusta a tus necesidades y presupuesto actuales, y si estás interesado en contratar y colaborar con un profesional autónomo que trabaje de forma remota en una zona horaria conveniente en especial en Latinoamérica, ¡SIGUE LEYENDO! Espero que podamos conectar y trabajar juntos para lograr una colaboración fructífera. Con vasta experiencia práctica y apasionado por las nuevas tecnologías. Aparte de mis compromisos y responsabilidades actuales, siempre estoy dispuesto a involucrarme en nuevos retos personales y profesionales. Disponibilidad (especialmente los fines de semana y por las noches entre semana). No dudes en enviarme un mensaje para consultar mi disponibilidad actual, ya que podría cambiar. También disponible para compras testeos, pruebas, visitas de investigación y otras tareas que deban realizarse en la República Dominicana para estudios de mercado. En esta plataforma, me centro principalmente en oportunidades que me permitan seguir explorando, desarrollando, perfeccionando, creciendo y aprovechando mis habilidades actuales, que he adquirido en su mayor parte trabajando de forma independiente, por eso dedico mucho tiempo a formarme y a mejorar para estar a la altura de los estándares de mi área la cual siempre está en constante cambio y evolución. Puedo asistirte con lo siguiente y mucho más: ➢ Asistencia general de TI de nivel 1 y 2, consultoría y resolución de problemas de dispositivos. ➢ Gestión y administración de sistemas de tickets y CRM. ➢ Servicio de administración y asistencia para M365 y Teams. ➢ Administración de Azure (máquinas virtuales, redes, Azure Virtual Desktop). ➢ Familiaridad con herramientas de migración, como Bit Titan MigrationWiz. ➢ Supervisión y pruebas de productos (sitios web, aplicaciones, etc.). ➢ Instalación de software, configuración de sistemas y mantenimiento preventivo. ➢ Resolución de problemas de hardware, periféricos y soluciones de software. ➢ Moderación de chats, juegos y foros. ➢ Asistencia a través de aplicaciones de acceso y control remoto. Entre otras soluciones a tus problemas o necesidades. Cuéntame cuál es tu necesidad, y te indicaré como puedo complementar lo que sé con lo que quieres lograr, será un gusto.

Hey there! 😊 I've worked for 7 years in the Call Center industry 📞 and I'm a dedicated freelancer with extensive experience in customer service, sales 💼, retentions 📈and technical support 💻. I'm proud to have collaborated with renowned companies like Spotify, big brands stores like Belk and Kohl's, also companies like Samsung, Clover Health, ProtectAll by GBS, ADT, WellCare, and SimonMed. Always eager to take on new challenges and help clients achieve their goals!

Hi there! I am an experienced and dedicated freelancer specializing in customer service and virtual assistance. For more than seven years, I have worked in the call center and virtual assistant industry through different communication channels like phone, email, chats, and ticketing systems, for high-profile US companies such as FedEx, Kohl's, Comcast, Walmart, Verizon, and Turo. I have proficiency in Shopify, Slack, Zendesk, Gmail and Google Docs, Calendar, Maps, Sheets, and more. My passion lies in delivering top-notch work to clients, and with years of experience in this field, I bring a wealth of knowledge and skills to every project I take on. Throughout my career, I have built a strong reputation for not only meeting customers' needs but also exceeding their expectations. I take immense pride in providing exceptional experiences that leave a positive, lasting impression. Regarding supporting your specific requirements and tasks, I offer a comprehensive range of services. Here are some key areas where I can add significant value: ✅ Exceptional Interpersonal Skills: Building rapport and maintaining positive relationships with customers is a natural talent of mine. I ensure that their needs are met and concerns are addressed promptly and professionally. ✅ Effective Communication: My communication skills, both verbal and written, are strong, allowing me to convey information clearly and concisely. This leads to seamless interactions and heightened customer satisfaction. ✅ Problem-solving Abilities: I am keen to identify issues, analyze situations, and provide creative solutions. This enables me to deliver exceptional customer support and resolve complex problems efficiently. ✅ Technical Proficiency: My expertise extends to customer service software, CRMs, and ticketing systems. I quickly adapt to new technologies and leverage them to enhance productivity and streamline processes. ✅ Time Management: As a freelancer, I fully understand the significance of meeting deadlines and managing multiple projects simultaneously. My organizational skills and attention to detail ensure I consistently deliver high-quality work on time. If you're looking for a professional who is committed to delivering exceptional service and going above and beyond to exceed expectations, I am confident that I am the right person for the job. Thank you for considering my services. I look forward to working with you and contributing to your success. Let's create something great together!

✳️TOP-RATED BILINGUAL CUSTOMER SERVICE EXPERT on Upwork. I am independent customer service Expert with 15+ years in customer Service/ Tech support and sales support for a variety of branded name companies and products. With a guarantee of more than 90% Quality of Service, more than 87% of First Call Resolution, your customers will receive a genuine customer service experience . I love customer service because I love dealing with people, connecting with customer, solving issues and providing high rate at all time. ✔️Expert in Email Handling/Chat & Phone Support/Quality Analyst/IT Support ✔️Fully Bilingual (Native English, Français Européen, Français Canadien) fluency in Spanish ✔️5+ years of experience using Zendesk, Shopify, Desk.com and other CRM tools ✔️10+ years of experience in Customer Service, Customer Support, Sales Support, and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success. Skills Experience : Caribbean Calling Center, Santo Domingo, Dominican Republic Team Leader August 2010 - April 2014 Caribbean Calling Center is an innovator in money transfer. Providing money transfer service in some countries like: Haiti, Jamaica, USA, and Dominican Republic. I worked as a Team leader and belief in providing Excellent Customer Satisfaction. Caribbean Calling Center, this is where I get promoted the first time. Manage and resolve customer complaint, created ticket. I have worked as a trainer as well, where I have to train people that want to become an agent for CAM. Alorica, Santo Domingo, Dominican Republic Team leader June 13 - July 14 Alorica Incorporated is a call center company with more than 73 locations worldwide. Established in 1999, the company has grown to over 48,000 employees. Currently, the company is headquartered in Irvine, California. I have worked as a Team leader for Verizon client, one of largest telecommunication company of united state, providing telecommunication services. Manage and troubleshoot cell phone device and network system. Assist a team of 12 customer service´s agent. Xerox, Santo Domingo, Dominican Republic Tech Support September 2015- June 2016 Xerox is a call center company with more than 50 location worldwide. I have worked as a floor support for Sprint client, providing telecommunication services. Manage and troubleshoot cell phone and Network system. Assist a team of 12 customer service´s agent. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying "WOW" ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to resolve my customer's situations. I can assure you that I will be able to assist you in your task with quality work, great performance, and guaranteed satisfaction. I'm available on Email and Skype, and ready to have a voice or video interview if necessary. Looking forward to an interview with you!

Hi there! 🙋‍♀️ Welcome to my profile, I am a freelancer with many years of experience in the call center industry, during my path I have developed skills such as multitasking, results oriented and also I am a fast leaner, in my journey in this industry I had the oportunity to work with important company in USA such as Windstream, Altice and United Health Care, Deel and Paypal billing. SKILLS 💠Multitasking 💠Fast leaner 💠Results oriented 💠Proactive PROGRAMS 💠Microsoft office package 💠Zoom, Microsoft teams, Skype 💠Calendly 💠Chat gpt SERVICES 💠Customer service 💠Tech support 💠Interpretation or translation ENG-SPN 💠Live chat support 💠billing coordinator