Hire the Best Email Communication Freelancers
in the Dominican Republic

Top Rated freelancer with a 100% Job Success Score, helping founders, entrepreneurs, and growing teams save time, stay organized, and streamline daily operations. If you’re overwhelmed by emails, scheduling, research, or administrative tasks, I can help you focus on growing your business while I take care of the details. With 3+ years of experience as a bilingual (English–Spanish) Executive Assistant, I’ve successfully supported businesses with operations, project coordination, research, customer support, and workflow management. Here’s how I can support your business: 📅 Executive & Administrative Support * Inbox & calendar management (Gmail & Outlook) * Appointment scheduling & travel coordination * Document organization & file management * Data entry (Google Sheets, Excel & Airtable) 📊 Research & Operations * Market & competitor research * Lead generation & prospect research * Influencer research * Data collection & reporting * SOP documentation * Operations support 📁 Project Management * ClickUp * Asana * Trello * Notion * CRM management * Team coordination & follow-ups 💬 Customer Support * Email & live chat support * Customer relationship management * Client communication * Follow-ups & issue resolution Why clients enjoy working with me: ✔ Top Rated Freelancer ✔ 100% Job Success Score ✔ Detail-oriented & proactive ✔ Strong communication skills ✔ Reliable & responsive ✔ Fast turnaround ✔ Fluent in English & Spanish My goal is simple: help your business run more efficiently so you can focus on growth instead of day-to-day administrative work. Let’s discuss how I can support your business. I look forward to working with you!

⭐⭐⭐⭐⭐ Hello there! I'm thrilled to have the opportunity to introduce myself. With over four years of experience in customer service, I've had the privilege of assisting and delighting customers from all walks of life. My expertise lies in providing exceptional support and ensuring that every interaction leaves a positive and lasting impression. Throughout my career, I have honed my skills in problem-solving, effective communication, and maintaining a calm demeanor even in the most challenging situations. One of my greatest strengths is my bilingualism. I am fluent in both English and Spanish, which allows me to seamlessly connect and communicate with a broader range of customers. This linguistic ability has proven to be invaluable, as I can cater to the needs of diverse individuals, ensuring that language barriers never hinder effective customer support. For over three years, I worked in a call center setting, which further enhanced my skills and allowed me to handle a high volume of inquiries with efficiency and accuracy. I've become adept at navigating complex systems, resolving issues promptly, and providing detailed explanations to customers, all while maintaining a friendly and empathetic tone. Now, after gaining valuable experience in the customer service industry, I'm eager to take the next step in my career as a freelancer. Freelancing offers me the freedom and flexibility to explore new opportunities and apply my skills to a wider range of projects. It allows me to work independently, taking on diverse projects that align with my passions and interests. As a freelancer, I can leverage my bilingual abilities and extensive customer service experience to offer top-notch support to clients across various industries. I'm excited about the prospect of working with different companies and individuals, tackling unique challenges, and delivering exceptional service tailored to their specific needs. In conclusion, with my four-plus years of customer service experience, bilingual fluency, and proven track record in call center settings, I'm now ready to embark on a fulfilling career as a freelancer. I'm excited to bring my skills, dedication, and passion for customer satisfaction to every project I undertake. Let's connect and collaborate to create outstanding experiences together! ✅*Fast Fiber Optic internet, with a Speed of around 250Mbps Download and 50Mbps Upload. ✅*My PC specifications: 1.5TB M.2 SSD, 16GB DDR4 RAM, AMD Ryzen™ 5 5600h (6 cores/12 threads, 3.3 GHz base clock, up to 4.2 GHz max boost clock, 16 MB cache) with RTX 3050 TI (4gb gddr6) graphics. ✅ Windows 11 home, x64-based processor. ✅I have backup power.

Helpdesk System and Network Coordinator (LATAM Based - Bilingual Talent) | Tech Enthusiast and IT Operations Specialist | If you find my profile convenient for your current needs and budget, if interested in hiring and collaborating with a remote contractor in a convenient time zone in Central America, Caribbean or America in general. CONTINUE READING, hopefully we will connect and work together toward mutual collaboration and success! Feel free to send a message and I will answer as soon as I am available. I consider myself a freelancer with a bunch of hands-on experience and passionate about new technologies. Aside from my current commitments and duties, I am always eager to get involved in new personal and professional challenges. Open availability (especially on weekends and weekday nights).m You are welcome to message me to check my current availability, as it might change. Also available for Mystery shopping, testing, investigation visits, online gaming and other tasks needed to be performed within the Dominican Republic or in general for market research. On this platform, I mainly focus on opportunities that allow me to continue exploring, developing, sharpening, growing, and taking advantage of my existing skills, which I have mostly acquired working independently. I invest a lot of time in training myself and getting better to meet the standards of this changing and moving world and field. I consider myself resourceful and detail oriented. Thanks to my computer science background and technical skills acquired over the years, I am well organized, with a clear and positive approach to problem-solving and end-user support. I also maintain a high sense of responsibility, without dismissing the empathetic and human touch to ensure trust and reliability even from the less tech savvy individuals. My toolkit comes with the following and more: ➢ General IT L1/L2 Support, Consulting, and Device troubleshooting. ➢ Ticketing System and CRM Management and Administration. ➢ M365 and Teams Admin and Support service. ➢ Azure Administration (VM, Networking, Azure Virtual Desktop) ➢ Familiarity with tenant-tenant migration tools such as Bit Titan MigrationWiz ➢ Monitor and product testing (Websites, apps, etc.). ➢ Software installation, System Configuration and Maintenance prevention. ➢ Hardware Troubleshooting, Peripherals, Software solutions. ➢Chats, games, and forums Moderation ➢ Assistance through Remote Access and Control Apps ➢ And more...... -------------------------------------------------------------------------- Coordinador de sistemas de asistencia técnica y redes | Entusiasta de la tecnología y especialista en operaciones de TI | Si mi perfil se ajusta a tus necesidades y presupuesto actuales, y si estás interesado en contratar y colaborar con un profesional autónomo que trabaje de forma remota en una zona horaria conveniente en especial en Latinoamérica, ¡SIGUE LEYENDO! Espero que podamos conectar y trabajar juntos para lograr una colaboración fructífera. Con vasta experiencia práctica y apasionado por las nuevas tecnologías. Aparte de mis compromisos y responsabilidades actuales, siempre estoy dispuesto a involucrarme en nuevos retos personales y profesionales. Disponibilidad (especialmente los fines de semana y por las noches entre semana). No dudes en enviarme un mensaje para consultar mi disponibilidad actual, ya que podría cambiar. También disponible para compras testeos, pruebas, visitas de investigación y otras tareas que deban realizarse en la República Dominicana para estudios de mercado. En esta plataforma, me centro principalmente en oportunidades que me permitan seguir explorando, desarrollando, perfeccionando, creciendo y aprovechando mis habilidades actuales, que he adquirido en su mayor parte trabajando de forma independiente, por eso dedico mucho tiempo a formarme y a mejorar para estar a la altura de los estándares de mi área la cual siempre está en constante cambio y evolución. Puedo asistirte con lo siguiente y mucho más: ➢ Asistencia general de TI de nivel 1 y 2, consultoría y resolución de problemas de dispositivos. ➢ Gestión y administración de sistemas de tickets y CRM. ➢ Servicio de administración y asistencia para M365 y Teams. ➢ Administración de Azure (máquinas virtuales, redes, Azure Virtual Desktop). ➢ Familiaridad con herramientas de migración, como Bit Titan MigrationWiz. ➢ Supervisión y pruebas de productos (sitios web, aplicaciones, etc.). ➢ Instalación de software, configuración de sistemas y mantenimiento preventivo. ➢ Resolución de problemas de hardware, periféricos y soluciones de software. ➢ Moderación de chats, juegos y foros. ➢ Asistencia a través de aplicaciones de acceso y control remoto. Entre otras soluciones a tus problemas o necesidades. Cuéntame cuál es tu necesidad, y te indicaré como puedo complementar lo que sé con lo que quieres lograr, será un gusto.

I'm a highly experienced and skilled freelancer with a solid background in the BPO industry spanning over 5 years. Throughout my career, I have honed my expertise in delivering exceptional customer service and providing top-notch administrative support. My primary focus has been on handling data recovery projects of significant importance. Over the years, I have developed a strong reputation for effectively addressing customer needs and consistently exceeding expectations. I take pride in my ability to provide unparalleled experiences that leave a lasting positive impression. When it comes to the services I offer, I am well-equipped to provide a comprehensive range of support, tailored to meet your specific requirements. Here are some key areas where I can add value: ✅ Comprehensive customer support: I excel in troubleshooting and promptly resolving issues, ensuring that customers' concerns are resolved in a timely manner. ✅ High-quality customer service: I have a proven track record in handling inquiries and complaints with utmost professionalism. I strive to provide accurate information, assist customers effectively, and ensure their utmost satisfaction. ✅ Appointments setting and scheduling: With my adept calendar management skills, I can efficiently handle appointment setting and coordination with clients and team members. This ensures seamless organization and enhances overall efficiency. ✅ Accurate and efficient data entry and management: I possess exceptional attention to detail, enabling me to perform data entry tasks meticulously while maintaining the integrity and confidentiality of sensitive information. In addition to my core competencies, I possess strong communication and problem-solving abilities. I am well-versed in utilizing various computer programs and technologies, which further enhances my effectiveness in delivering outstanding service.

Hey there! 😊 I've worked for 7 years in the Call Center industry 📞 and I'm a dedicated freelancer with extensive experience in customer service, sales 💼, retentions 📈and technical support 💻. I'm proud to have collaborated with renowned companies like Spotify, big brands stores like Belk and Kohl's, also companies like Samsung, Clover Health, ProtectAll by GBS, ADT, WellCare, and SimonMed. Always eager to take on new challenges and help clients achieve their goals!

✳️TOP-RATED BILINGUAL CUSTOMER SERVICE EXPERT on Upwork. I am independent customer service Expert with 15+ years in customer Service/ Tech support and sales support for a variety of branded name companies and products. With a guarantee of more than 90% Quality of Service, more than 87% of First Call Resolution, your customers will receive a genuine customer service experience . I love customer service because I love dealing with people, connecting with customer, solving issues and providing high rate at all time. ✔️Expert in Email Handling/Chat & Phone Support/Quality Analyst/IT Support ✔️Fully Bilingual (Native English, Français Européen, Français Canadien) fluency in Spanish ✔️5+ years of experience using Zendesk, Shopify, Desk.com and other CRM tools ✔️10+ years of experience in Customer Service, Customer Support, Sales Support, and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success. Skills Experience : Caribbean Calling Center, Santo Domingo, Dominican Republic Team Leader August 2010 - April 2014 Caribbean Calling Center is an innovator in money transfer. Providing money transfer service in some countries like: Haiti, Jamaica, USA, and Dominican Republic. I worked as a Team leader and belief in providing Excellent Customer Satisfaction. Caribbean Calling Center, this is where I get promoted the first time. Manage and resolve customer complaint, created ticket. I have worked as a trainer as well, where I have to train people that want to become an agent for CAM. Alorica, Santo Domingo, Dominican Republic Team leader June 13 - July 14 Alorica Incorporated is a call center company with more than 73 locations worldwide. Established in 1999, the company has grown to over 48,000 employees. Currently, the company is headquartered in Irvine, California. I have worked as a Team leader for Verizon client, one of largest telecommunication company of united state, providing telecommunication services. Manage and troubleshoot cell phone device and network system. Assist a team of 12 customer service´s agent. Xerox, Santo Domingo, Dominican Republic Tech Support September 2015- June 2016 Xerox is a call center company with more than 50 location worldwide. I have worked as a floor support for Sprint client, providing telecommunication services. Manage and troubleshoot cell phone and Network system. Assist a team of 12 customer service´s agent. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying "WOW" ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to resolve my customer's situations. I can assure you that I will be able to assist you in your task with quality work, great performance, and guaranteed satisfaction. I'm available on Email and Skype, and ready to have a voice or video interview if necessary. Looking forward to an interview with you!