Hire the Best Email Communication Freelancers
in the Dominican Republic

I'm a reliable freelancer with 9+ years in email support, content moderation, and Shopify assistance for ecommerce and online platforms. • Shopify order management, returns, refunds & tracking • Email inbox management & first-contact resolution • Content moderation, trust & safety, policy enforcement • Comments moderation • Gmail & Hiver CRM • Bilingual English & Spanish Detail-oriented, reliable, and quick to adapt to your processes. Check out my portfolios below, let's talk!

Hi, this is 🅻🅴🆄🆁🆈welcome to my profile! 𝐔𝐧𝐝𝐞𝐫 constant rebuilding🚧& 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 📈 𝔸𝔹𝕆𝕌𝕋 𝕄𝔼: 🎓Hold a degree in Modern Languages from the DR. In addition to my native language (Spanish), I am fluent in English and Portuguese. I have over 8 years of experience collaborating in BPO/KPO and other industries, in areas like backoffice, operations and client/customers/providers/suppliers and different facing positions. Additionally I've also worked in different fields as a seasonal contractor and freelancer here and other platforms. 💼Thanks to my skills and experience, I´ve had the chance to diversify my career between education and the service industry. I've also built unique skills which have turned me into a more inclusive and culturally aware individual who thrives in different work settings and paces. 💻 📖 Into languages and micro-learning and passionate about ongoing knowledge acquisition and sharing. I am a lifelong learner and curious person who is always ready to try new things. 🎾🏀 𝐈𝐧 𝐦𝐲 𝐬𝐩𝐚𝐫𝐞 𝐭𝐢𝐦𝐞🎬🕹️: I am a sports enthusiast who plays tennis and watches basketball and other sports. Once in a while, I join multicultural and volunteering activities that interest me in my town to have/know interesting experiences and people. I love local and international music, food, and film festivals. I enjoy reading, riding my bike around town, listening to podcasts while doing some chores. I love playing sudoku when I want to feel challenged. 𝕄𝕐 𝕍𝕀𝕊𝕀𝕆ℕ: 𝑩𝒓𝒆𝒂𝒌𝒊𝒏𝒈 𝑩𝒂𝒓𝒓𝒊𝒆𝒓𝒔 𝐰𝐡𝒊𝐥𝐞 𝒂𝒅𝒅𝒊𝒏𝒈 𝒂 𝑻𝒐𝒖𝒄𝒉 𝒐𝒇 𝑯𝒖𝒎𝒂𝒏𝒊𝒕𝒚! Whether teaching, translating, interpreting, or providing quality service and satisfaction to a client base. I am highly motivated to keep exploring different options and collaborating wherever this platform takes me. Thank you for taking the time to read these lines as you look through my profile. NOTE: Regardless of what you see in my profile, everything is up to negotiation and based on the remote work conditions and structure you provide. I am fully equipped with my own in-hone office with everything needed to work from home (Backup power station, two screens, a laptop and high speed internet). Does this align with you? If so ... Let's get started ➡ and achieve project goals together! 🏁 🎖️𝐖𝐡𝐲 𝐦𝐚𝐲 𝐈 𝐛𝐞 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐨𝐩𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭?⭐ 🗣️𝐀𝐬𝐬𝐞𝐫𝐭𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧🤝, I'm versed in several languages besides English. I am very communicative and will approach you professionally with as many questions as needed, making sure I fulfill your needs or help you discover them on the way 🗃️𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧📌, I balance time management, pay attention to every detail, and prioritize each project to avoid misunderstandings, working in a rush, stress, or delivering unwanted results. I am clear about my availability and will let you know when I am not. NO ghosting. ⚒️𝐇𝐮𝐬𝐭𝐥𝐞 𝐚𝐧𝐝 𝐆𝐫𝐨𝐰𝐭𝐡 𝐌𝐢𝐧𝐝𝐬𝐞𝐭🧰 self-taught /driven and task focused, easy to train, and to self-adapt to your ongoing business setting/needs. Known for thriving in repetitive, fast peace and also changing enviroments. I don't delegate motivation to things out of my control, I can work under pressure, but not under disrespect and disconsideration. 👷🏾‍♀️𝐂𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐀𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬🌎 All-around experience working for/with a diverse range of companies and peers from different social and cultural backgrounds. I collab as much as possible with my team mates. 🕣 𝐂𝐨𝐧𝐯𝐞𝐧𝐢𝐞𝐧𝐭 𝐓𝐢𝐦𝐞𝐳𝐨𝐧𝐞🌐 GMT-4 / EST - LATAM based, which makes me responsive, diligent, and reliable enough regarding my offered service and overlapping yours. 📏𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲💯 when delivering amicable, respectful,clear standards and expectations. 🌟𝐇𝐎𝐖 𝐂𝐀𝐍 𝐈 𝐀𝐒𝐒𝐈𝐒𝐓? ⬜𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐑𝐨𝐥𝐞⬜ 👩🏾‍🏫 Teaching / Tutoring / Training and Mentoring 🗣️ Conversational Classes. 📝 Translation / Transcribing projects. 🗨️🤖 AI and Chatbots Trainer / Prompter. 🌍 English for Specific Purposes / Language Instruction. (Business, Travel, BPO, Readiness course etc.). 🎙️ Interpreting (Consecutive). 📝 Proofreading, MTPE / Copy Writing / Transcreation / Editing Services To be continued. ⬜ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧 𝐫𝐨𝐥𝐞𝐬:⬜ 👩🏾‍💼🗃️ Virtual Assistance and Document Processing. 📚Onboarding, Supervising and Case Management. 📞 Inbound Customer Support / Service. 🔍 Outbound Outreach / General Online Research. 🛠️ Issue Resolution and Troubleshooting. 📦 Order Processing / Tracking / Follow-ups. ℹ️ Product Information / Backoffice Administration. 💳 Billing and Payment Support. 🔄 Returns / Refunds Processing. 💬 Live Chat / Email Support / Online Ticketing. 📱 #SocialMedia #ContentModeration. 📋 Customer Feedback Collection / Survey. ⌨️ Data Entry / Document Processing / Draft Correspondence. And more....

I’m a bilingual English-Spanish Executive and Operations Assistant with experience supporting executives, coordinating purchasing and logistics, improving administrative processes, managing data, and keeping day-to-day operations organized. I have a Master's degree in Logistics Engineering and Management and a Bachelor's degree in Marketing, giving me a combination of business, operations, logistics, and administrative knowledge. My professional experience includes: • Executive and administrative support for management and CEOs • International purchasing and procurement coordination • Purchase requisitions and material receiving processes • ERP data entry and operational data collection • Process improvement and workflow development • Scheduling, communication, documentation, and follow-up • Customer service and cross-functional coordination • Quality-control and problem-identification processes • Working with teams across different cultures and languages I am fluent in English and Spanish, with intermediate Mandarin, and I am comfortable working with Google Workspace, Microsoft Office, spreadsheets, email, calendars, digital documentation, and new software platforms. I am organized, detail-oriented, adaptable, and proactive. I don't just complete assigned tasks—I also look for ways to make processes clearer, more efficient, and easier to manage. I’m particularly interested in supporting businesses in areas such as executive assistance, operations, procurement, logistics, project administration, construction administration, property management, and customer support. If you need a reliable bilingual professional who can take ownership of administrative and operational tasks and communicate clearly with your team, I would be happy to help.

Helpdesk System and Network Coordinator (LATAM Based - Bilingual Talent) | Tech Enthusiast and IT Operations Specialist | If you find my profile convenient for your current needs and budget, if interested in hiring and collaborating with a remote contractor in a convenient time zone in Central America, Caribbean or America in general. CONTINUE READING, hopefully we will connect and work together toward mutual collaboration and success! Feel free to send a message and I will answer as soon as I am available. I consider myself a freelancer with a bunch of hands-on experience and passionate about new technologies. Aside from my current commitments and duties, I am always eager to get involved in new personal and professional challenges. Open availability (especially on weekends and weekday nights).m You are welcome to message me to check my current availability, as it might change. Also available for Mystery shopping, testing, investigation visits, online gaming and other tasks needed to be performed within the Dominican Republic or in general for market research. On this platform, I mainly focus on opportunities that allow me to continue exploring, developing, sharpening, growing, and taking advantage of my existing skills, which I have mostly acquired working independently. I invest a lot of time in training myself and getting better to meet the standards of this changing and moving world and field. I consider myself resourceful and detail oriented. Thanks to my computer science background and technical skills acquired over the years, I am well organized, with a clear and positive approach to problem-solving and end-user support. I also maintain a high sense of responsibility, without dismissing the empathetic and human touch to ensure trust and reliability even from the less tech savvy individuals. My toolkit comes with the following and more: ➢ General IT L1/L2 Support, Consulting, and Device troubleshooting. ➢ Ticketing System and CRM Management and Administration. ➢ M365 and Teams Admin and Support service. ➢ Azure Administration (VM, Networking, Azure Virtual Desktop) ➢ Familiarity with tenant-tenant migration tools such as Bit Titan MigrationWiz ➢ Monitor and product testing (Websites, apps, etc.). ➢ Software installation, System Configuration and Maintenance prevention. ➢ Hardware Troubleshooting, Peripherals, Software solutions. ➢Chats, games, and forums Moderation ➢ Assistance through Remote Access and Control Apps ➢ And more...... -------------------------------------------------------------------------- Coordinador de sistemas de asistencia técnica y redes | Entusiasta de la tecnología y especialista en operaciones de TI | Si mi perfil se ajusta a tus necesidades y presupuesto actuales, y si estás interesado en contratar y colaborar con un profesional autónomo que trabaje de forma remota en una zona horaria conveniente en especial en Latinoamérica, ¡SIGUE LEYENDO! Espero que podamos conectar y trabajar juntos para lograr una colaboración fructífera. Con vasta experiencia práctica y apasionado por las nuevas tecnologías. Aparte de mis compromisos y responsabilidades actuales, siempre estoy dispuesto a involucrarme en nuevos retos personales y profesionales. Disponibilidad (especialmente los fines de semana y por las noches entre semana). No dudes en enviarme un mensaje para consultar mi disponibilidad actual, ya que podría cambiar. También disponible para compras testeos, pruebas, visitas de investigación y otras tareas que deban realizarse en la República Dominicana para estudios de mercado. En esta plataforma, me centro principalmente en oportunidades que me permitan seguir explorando, desarrollando, perfeccionando, creciendo y aprovechando mis habilidades actuales, que he adquirido en su mayor parte trabajando de forma independiente, por eso dedico mucho tiempo a formarme y a mejorar para estar a la altura de los estándares de mi área la cual siempre está en constante cambio y evolución. Puedo asistirte con lo siguiente y mucho más: ➢ Asistencia general de TI de nivel 1 y 2, consultoría y resolución de problemas de dispositivos. ➢ Gestión y administración de sistemas de tickets y CRM. ➢ Servicio de administración y asistencia para M365 y Teams. ➢ Administración de Azure (máquinas virtuales, redes, Azure Virtual Desktop). ➢ Familiaridad con herramientas de migración, como Bit Titan MigrationWiz. ➢ Supervisión y pruebas de productos (sitios web, aplicaciones, etc.). ➢ Instalación de software, configuración de sistemas y mantenimiento preventivo. ➢ Resolución de problemas de hardware, periféricos y soluciones de software. ➢ Moderación de chats, juegos y foros. ➢ Asistencia a través de aplicaciones de acceso y control remoto. Entre otras soluciones a tus problemas o necesidades. Cuéntame cuál es tu necesidad, y te indicaré como puedo complementar lo que sé con lo que quieres lograr, será un gusto.