Hire the Best Email Etiquette Specialists
in the Dominican Republic

Hi! 👋 I’m a Bilingual Virtual Assistant (English/Spanish) with hands-on experience supporting property management operations, compliance processes, and tenant communication. I’ve worked directly with property managers, tenants, HOAs, and vendors, helping keep properties compliant, organized, and running smoothly. I’m comfortable handling high-volume communication while staying detail-oriented and professional. Here’s how I can support your property management business: 🏠 Property Management Support Tenant communication (email, SMS, calls) Maintenance coordination & follow-ups Scheduling inspections (insurance, HOA, city) Vendor coordination and updates Experience using Buildium and Yardi for property operations 📋 Compliance & Violations Handling HOA & city violation notices Tenant follow-ups to ensure compliance Documentation, photos, and case tracking Deadline management to avoid fines ✉️ Customer Support & Admin Tasks Email, chat & ticket support (Zendesk, Gmail, Outlook) Inbox and communication management Data entry and record keeping Workflow and task tracking using Monday Bilingual support (English/Spanish) I’m organized, proactive, and used to working in fast-paced environments where clear communication and accountability are key. My goal is to make your operations easier while ensuring tenants and owners receive professional and timely support. Let’s work together to keep your properties running efficiently and stress-free. 💼✨

Hi, with 9 years of experience, I help businesses and online platforms stay protected and deliver outstanding customer experiences. I specialize in email-based customer support and content moderation in both English and Spanish. How I can help: Email Support: Shopify order management, ecommerce, order modifications, cancellations, returns, refunds, shipping updates, order tracking and first-contact resolution. Content Moderation & Trust and Safety: policy enforcement, hate speech detection, spam removal, and escalation management across social media, news platforms, and gaming communities. Tools: Shopify, Salesforce, Hiver, Google Sheets, Gmail I'm reliable, detail-oriented, and open to feedback. Once I learn your processes, I become a dependable part of your operation. Let's connect!

Highly skilled Customer Experience and Appointment Setting professional with over 5 years of experience in the remote phone/email customer service industry. Proven ability to build rapport, manage communication channels, and achieve appointment setting goals. ☑️ Advanced English and Spanish speaker ☑️ Time flexible - Up to 40hrs a week

Hello 👋🏻 If you’re looking for someone who can handle your cases with precision, and organization—I can help. I’m Angelica Ramos, a bilingual (English & Spanish) professional with B2 French, specializing in data entry, virtual assistance, and legal document processing. I bring 6+ years of experience, including leadership as a Legal Document Processing Team Leader. I also have 2+ years of hands-on experience in client intake and immigration form preparation (VAWA, T Visa, Naturalization, I-589, EOIR-42B). I understand how critical accuracy and deadlines are when working with legal documents—and I take that seriously. Here’s what you can expect from me: ✔ Accurate and error-free form preparation ✔ Organized case tracking and document management ✔ Clear and professional communication (email-based) ✔ Proactive follow-ups and deadline awareness I’m reliable, detail-oriented, and I move fast without compromising quality. If you need someone who can step in and make your workflow smoother from day one, I’m ready to get started.

A seasoned customer success, experience, and support professional with over fifteen years of dedicated experience in delighting clients and strategically leading teams. My passion lies in fostering exceptional customer relationships and leveraging data-driven insights to elevate service delivery. As an English speaker with Spanish as my first language, I offer strong communication skills and a natural ability to connect with a diverse range of individuals. My professional journey includes four years of successful remote team management, where I guided and supported a team of four to achieve shared goals. I am deeply committed to enhancing Customer Satisfaction (CSAT) through the application of empathy and strong social skills, ensuring positive and valuable customer experiences. Key Skills: * Exceptional Customer Service and Support * Remote Team Leadership and Collaboration * Expert in Customer Satisfaction (CSAT) Improvement * Strong Communication and Interpersonal Skills * Proficient in Data Analysis (currently pursuing Google Data Analytics certification) * Strategic Problem-Solving * Process Optimization * Adaptability and Quick Learning * Proficient in Google Suite, Social Media Management, and various integration tools (e.g., Zapier) Expertise in Customer Service Platforms: * Gorgias: Expert user with 6 years of experience, holding the following certifications: Gorgias Automate Certified & Gorgias Power Admin Extensive experience in leveraging Gorgias ChatBot, AI capabilities, tags, macros, flows, help center, and guidelines for automation and efficiency. * HelpScout: Proficient in utilizing HelpScout for customer support management. * Zendesk: Experienced in using Zendesk for customer service operations. Relevant Certifications: * Emotional and Social Intelligence - University of California * Google Foundations of Data Everywhere Certified * LinkedIn Customer Service Certified (including Handling Abusive Customers, Problem Solving, Working with Upset Customers, Communicating with Empathy, Building Rapport with Customers, Managing Customer Expectations, Delivering Bad News to Customers) Throughout my career, I have consistently sought opportunities to improve customer care and team performance. I am adept at working with various CRM systems, managing logistics through ShipStation, and navigating e-commerce environments such as Shopify and WordPress. I am eager to connect with opportunities where my leadership, deep understanding of customer service best practices, technical proficiency with leading support platforms, and growing expertise in data analytics can contribute to organizational success.