I am a Licensed Medical Doctor with over 8 years of experience in healthcare contracting, provider network management, medical auditing, and international insurance coordination. My professional background includes strategic negotiations focused on cost reduction, provider relations, claims management, and healthcare operations improvement.
I have extensive experience reviewing medical documentation, auditing clinical records, and ensuring compliance with healthcare quality standards while maintaining financial sustainability. I am also skilled in medical coding, claims review, provider training, and performance analysis, helping healthcare organizations optimize workflows and improve operational efficiency.
My experience in international insurance and healthcare customer service has strengthened my ability to communicate effectively with patients, providers, and insurance companies in fast-paced environments. I am detail-oriented, highly organized, and committed to delivering accurate, efficient, and high-quality support in remote healthcare settings.
If you are looking for a healthcare professional who understands both the clinical and administrative side of the medical industry, I would be glad to contribute to your team and help achieve your goals.
Healthcare Management
HIPAA
Medical Billing & Coding
Regulatory Compliance
English to Spanish Translation
Medical Condition Coding
Medical Billing
Medical Procedure Coding
Customer Service
Patient Care
Medical Referrals
Medical Terminology
EMR Data Entry
Medical Records
Medical Writing
Medical Interpretation
Medical Records Research
Insurance Claim Submission
Document Review
Microsoft Dynamics 365
Myrtha C.
Santo Domingo Este, Dominican Republic
$15/hr
5.0
2 jobs
Multilingual Customer Support & Legal Intake Specialist with experience in personal injury, immigration, criminal defense, and divorce law. Skilled in client communication, intake screening, case management, appointment scheduling, and administrative support in fast-paced remote environments.
Experienced using CRM and communication tools including Five9, Filevine, MyCase, Lead Docket, Clio, Neos, Salesforce, Zendesk, Outlook, Microsoft Teams, Zoom, IntakeQ, GoTo, DocuSign, Webex, Genesis, Sprinklr, and other customer support platforms.
Detail-oriented, organized, customer-oriented, and highly skilled in multitasking while maintaining professionalism and empathy with clients. Fluent in English, French, Spanish, and Haitian Creole, with excellent communication and problem-solving skills.
I have all the requirements to work remotely, including a dedicated workspace, reliable high-speed internet connection, professional headset, and strong computer skills.
I am open to work and available to start immediately. Please feel free to get in touch with me regarding any remote opportunities.
Live Interpretation
Language Interpretation
Customer Service
Virtual Assistance
Administrative Support
BPO Call Center
French
Spanish
Haitian Creole
Phone Support
Customer Satisfaction
Online Chat Support
Email Support
Data Entry
Immigration Law
Personal Injury Law
Ana A.
Santo Domingo, Dominican Republic
$12/hr
5.0
2 jobs
I help eCommerce and delivery businesses automate their processes, optimize order management, and make data-driven decisions using customized dashboards and smart analysis with Power BI, Google Sheets, and Looker Studio.
Data Entry
Virtual Assistance
Project Management
Google Sheets
Microsoft Power BI
Looker Studio
ClickUp
Excel Formula
Data Analysis
Jesus T.
Santo Domingo Este, Dominican Republic
$18/hr
5.0
2 jobs
Bilingual Physician (MD) specializing in medical and legal Over-the-Phone Interpretation (OPI) with 3+ years of active experience. English C2 Proficient (EF SET certified) | Spanish Native.
I have worked as a Remote Medical Interpreter, handling high-volume consecutive interpretation across medical, legal, emergency, and educational settings for U.S.-based clients.
━━━━━━━━━━━━━━━━━━━━━━━
INTERPRETATION
━━━━━━━━━━━━━━━━━━━━━━━
✔Interpretation (OPI/VRI) — medical, legal, insurance, emergency
✔ Remote-ready: stable internet, professional setup, HIPAA-aware workflows
✔ Doctor-patient consultations, hospital admissions, mental health calls
✔ Medical terminology fluency from active clinical background (MD + internship)
━━━━━━━━━━━━━━━━━━━━━━━
🏥 HEALTHCARE VIRTUAL ASSISTANT
━━━━━━━━━━━━━━━━━━━━━━━
✔ Patient scheduling and appointment coordination
✔ EHR data entry and clinical documentation — eCaring
✔ Bilingual patient communication (English/Spanish)
✔ Workflow tools: ClickUp, Google Workspace
━━━━━━━━━━━━━━━━━━━━━━━
📋 MEDICAL and GENERAL TRANSLATION
━━━━━━━━━━━━━━━━━━━━━━━
✔ Medical documents, discharge summaries, clinical reports
✔ Patient intake forms, consent forms, health questionnaires
✔ English ↔ Spanish | Accurate, confidential, fast turnaround
Why work with me?
→ I am an actual MD — not just a bilingual speaker. I understand the clinical context behind every call and document.
→ C2 Proficient English (certified) — no miscommunication, no awkward phrasing.
→ 3+ years of active remote interpretation — I know how to handle high-pressure, sensitive calls professionally.
Live Interpretation
Medical Interpretation
Over-the-Phone Interpreting
Consecutive Interpreting
Medical Translation
Medical Terminology
HIPAA
Medical Records
Virtual Assistance
English to Spanish Translation
Haironid Kaina M.
Santo Domingo, Dominican Republic
$10/hr
5.0
4 jobs
I'm Haironid, a skilled Over-the-Phone (OPI) Interpreter with extensive experience bridging language barriers and facilitating effective communication between English and Spanish speakers. My passion lies in delivering accurate and culturally sensitive interpretations, ensuring mutual understanding in every conversation.
What I Offer as an OPI Interpreter:
✅ Providing real-time interpretation for diverse industries, including healthcare, legal, customer service, and business.
✅ Ensuring culturally appropriate interpretations that respect and reflect the nuances of both languages.
✅ Upholding strict standards of privacy and professionalism to safeguard sensitive information.
✅ Availability for both scheduled appointments and on-demand interpretation needs.
Skills and Tools:
✅ Fluent in English and Spanish, with a deep understanding of idiomatic expressions, technical terms, and regional variations.
✅ Proficient in using communication platforms and technology to deliver high-quality remote interpretation services.
✅ Efficiently managing time and schedules to meet the demands of clients in different time zones.
Why Choose Me:
✔️ Accuracy & Clarity: My priority is ensuring all parties involved in the conversation understand each other with precision.
✔️ Cultural Competence: I bring cultural sensitivity to every interaction, fostering trust and effective dialogue.
✔️ Professionalism: With a commitment to excellence, I approach every interpretation session with preparation and dedication.
😊 Let me help you break language barriers and create meaningful connections. Contact me today!
Blessings, Haironid!
Live Interpretation
Online Chat Support
Data Entry
Patient Care
Customer Service
Spanish to English Translation
Call Scheduling
BPO Call Center
Digital Literacy
Writing
Simultaneous Interpreting
Consecutive Interpreting
Tech & IT
Bilingual Education
Multitasking
Kervens T.
Santiago de los Caballeros, Dominican Republic
$20/hr
4.9
78 jobs
🚀 Top Rated Plus | Multilingual Customer Support Specialist | Operations Supervisor | English • Spanish • French • Haitian Creole| Translator| Interpreter
Looking for a reliable professional to manage customer support, optimize operations, and deliver exceptional multilingual communication?
I'm a Top Rated Plus freelancer with a 100% Job Success Score and 9+ years of experience helping businesses improve customer satisfaction, streamline operations, and support clients across global markets.
I specialize in E-commerce Customer Support Management, B2B/B2C SaaS customer success, Onboarding, Operations Coordination, Quality Assurance, Account Management, Project Coordination, Virtual Assistance, Translation, Interpretation, Localization, and Administrative Support in English, Spanish, French, and Haitian Creole.
I have successfully partnered with companies in healthcare, legal, education, nonprofit, technology, real estate, and professional services, delivering responsive customer support, efficient workflows, and high-quality language solutions.
🚀 Services I Offer
📞 Customer Support & Operations SAAS
✔ Customer Support Management B2B/ B2C
✔ Operations Coordination
✔ Account & Client Relationship Management
✔ Project Coordination
✔ Email, Live Chat & Phone Support Ecommerce
✔ CRM Management (HubSpot, Salesforce, Zendesk, Intercom)
✔ Client Onboarding
✔ Lead Generation & Follow-ups
✔ Scheduling & Calendar Management Healthcare/ Mental Health
✔ Administrative Support
✔ Data Entry
✔ Intake Specialist
🌍 Translation & Interpretation
✔ English ↔ Spanish
✔ English ↔ French
✔ English ↔ Haitian Creole
✔ French ↔ Spanish
✔ Haitian Creole ↔ French
✔ Haitian Creole ↔ Spanish
✔ Website & App Localization
✔ Marketing Transcreation
✔ Medical Translation
✔ Legal Translation
✔ Business & Technical Translation
✔ Simultaneous & Consecutive Interpretation
✔ Proofreading & Transcription
🤖 AI & Language Services
✔ AI Data Annotation
✔ Linguistic Quality Assurance (QA)
✔ Multilingual Dataset Review
✔ NLP & Machine Learning Language Support
💻 Software & Platforms
🔹 HubSpot • Salesforce • Zendesk • Intercom • Slack • Trello • Calendly • Stripe • Crisp • Smartlead AI • Jotform • TherapyIQ • ICANotes • Office Ally • Availity • ProviderConnect • Headway • Carelon Behavioral Health, ChatGPT, Claude, NextGen
💼 Professional Experience
✔ Customer Support Manager
✔ Operations Manager
✔ Account Manager
✔ Project Coordinator
✔ International Relations Manager
✔ Quality Assurance Auditor
✔ Trainer & Team Lead
✔ Medical Assistant
✔ Intake Specialist
⭐ Why Clients Choose Me
⭐ Top Rated Plus Freelancer
⭐ 100% Job Success Score
⭐ 9+ Years of Professional Experience
⭐ Fluent in English, Spanish, French & Haitian Creole
⭐ Proven Leadership Managing Customer Support Teams
⭐ Strong Operations, CRM & Project Management Expertise
⭐ Detail-Oriented, Organized & Proactive
⭐ Fast Communication & Reliable Turnaround
⭐ Long-Term Partnership Mindset
Whether you need a Customer Support Manager, Operations Manager, Project Coordinator, Virtual Assistant, Account Manager, Translator, Interpreter, or a Multilingual Operations Professional, I'm ready to help your business deliver outstanding customer experiences and achieve sustainable growth.
📩 Let's work together!
Live Interpretation
Email Support
Zendesk
Spanish to English Translation
Haitian Creole to English Translation
Haitian Creole
Answered Ticket
Customer Service
Slack
Document Translation
Spanish to French Translation
French to English Translation
French to Spanish Translation
Proofreading
Website Translation
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