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Senior IT Administrator with 5 years of experience running IT and security operations at a regulated fintech company. I help startups and small businesses set up, secure, and automate their IT environments — without the overhead of a full-time hire. WHAT I HELP WITH: ▸ Google Workspace Administration Full setup and ongoing management — Chrome policies, OU structure, mail routing, Service Accounts, Admin SDK automation, security configuration, and audit reviews. Certified Associate Google Workspace Administrator. ▸ Identity & Access Management (IAM) SSO/SAML configuration, SCIM provisioning, MFA and Conditional Access policies. Experience with Google Workspace, Microsoft Entra ID (Azure AD), Authentik, and Google Cloud IAM. ▸ Zero Trust & Endpoint Security Island Browser deployment and administration (Desktop, Browser, Extension). Netskope ZTNA. CrowdStrike Falcon. Device posture and conditional access architecture. ▸ Mobile Device Management (MDM) macOS via Iru/Kandji. Windows and Linux via JumpCloud. ChromeOS via Google MDM. Custom scripts for remote administration and automation. ▸ IT Automation & SaaS Integrations Connecting tools that don't talk to each other. Built with Python, TypeScript, n8n, Google Apps Script, and Zapier. Webhooks, scheduled jobs, custom internal applications. ▸ Compliance Support Hands-on experience supporting SOC 2 audit work in a regulated fintech environment. Policy documentation, audit evidence collection, security control implementation. WHO I WORK WITH BEST: ▸ Startups setting up IT and security from scratch ▸ Small businesses migrating to Google Workspace ▸ Companies preparing for SOC 2 or HIPAA compliance ▸ Teams that need automation between SaaS tools (Slack, Salesforce, Jira, etc.) ▸ Organizations needing fractional IT/security expertise without a full-time hire WHAT MAKES ME DIFFERENT: I'm not a generalist freelancer — I'm a working senior IT admin at a fintech company. I bring real-world experience from a regulated environment, which means I understand compliance, audit requirements, and the difference between "it works" and "it's actually secure." I also have a background in data analytics, which shows up in how I approach problems: I document, I measure, and I deliver clear reports rather than just "it's fixed." LANGUAGES: Bilingual English / Spanish

Ready to get started? Don’t hesitate to reach out! I would be happy to discuss your project and bring your ideas to life. I provide the following services to my future clients: Virtual Reality Environment 3D Motion Design LED Screen Graphics Projection Mapping Product Rendering Consulting and process optimization in computer graphics Understanding business processes is a key factor in my work. If you are concerned about deadlines, you should contact me. Signing an NDA, if necessary, is also not a problem when working with my clients.

I help companies turn complex information into clear, engaging, and scalable training programs. If your team has SOPs, slide decks, expert recordings, policies, software processes, or internal knowledge that needs to become actual training, I can help you organize it, design it, build it, and launch it. As a Top Rated Plus Upwork freelancer with 100% Job Success, I bring both the learning design expertise and project reliability needed for corporate training projects. I specialize in corporate training, eLearning development, LMS implementation, onboarding programs, compliance training, SOP training, customer service training, and curriculum design. My work is built for real business use! I focus on helping learners understand what they need to do, practice the right behaviors, and apply the training on the job. I can help you with: • Custom eLearning courses • Corporate onboarding programs • LMS setup and course organization • Training curriculum design • Interactive learning activities • Scenario-based training • Compliance and SOP training • Training videos, scripts, and job aids • Assessments, quizzes, and knowledge checks • Facilitator guides and learner workbooks • Learning strategy and training needs analysis • AI-enhanced learning content development Tools I work with include: Articulate Rise, Storyline, TalentLMS, LearnWorlds, Moodle, Genially, Canva, Camtasia, Google Workspace, Microsoft Office, Notion, and other modern learning tools. What makes my approach different is that I combine instructional design, learning strategy, visual design, LMS experience, and business operations thinking. That means I do not only create “content.” I help you build training that is structured, practical, and easy to scale. I have worked across industries including finance, retail, real estate, technology, engineering, education, customer service, medical, and corporate operations. Clients usually come to me when they need someone who can take messy information and turn it into a polished learning experience without needing constant hand-holding. Common projects I support: • “We need to build onboarding from scratch.” • “We have videos and recordings but need a real course.” • “We need to move training into an LMS.” • “We need compliance training that does not feel boring.” • “We need SOPs converted into practical learning.” • “We need a full training program, not just slides.” • “We need someone who understands both learning design and business operations.” If you are looking for a partner who can help you design, develop, and launch professional training programs, I would be happy to help.

Hi, this is 🅻🅴🆄🆁🆈welcome to my profile! 𝐔𝐧𝐝𝐞𝐫 𝐜𝐨𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧 🚧& 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 📈 𝔸𝔹𝕆𝕌𝕋 𝕄𝔼: 🎓Hold a degree in Modern Languages from the DR. In addition to my native language (Spanish), I am fluent in English and Portuguese. I have over 8 years of experience collaborating in BPO/KPO industries in backoffice, operations and client/customers/providers/suppliers and different facing positions. Additionally I've also worked in different fields as a seasonal contractor and freelancer on other platforms. 💼Thanks to my skills and experience, I´ve had the chance to diversify my career between education and the service industry. I've also built unique skills, making me a more inclusive and culturally aware individual who thrives in different work settings and paces. 💻 📖 Into languages and micro-learning and am passionate about ongoing knowledge acquisition and sharing. I am a lifelong learner and curious person who is always ready to try new things and improve at what I do. 🎾🏀 𝐈𝐧 𝐦𝐲 𝐬𝐩𝐚𝐫𝐞 𝐭𝐢𝐦𝐞🎬🕹️: I am a sports enthusiast who plays tennis and watches basketball and other sports. Once in a while, I join multicultural and volunteering activities that interest me in my town to have/know interesting experiences and people. I love local and international music, food, and film festivals. I enjoy reading, riding my bike around town, listening to podcasts while doing some chores. I love playing sudoku when I want to feel challenged. 𝕄𝕐 𝕍𝕀𝕊𝕀𝕆ℕ: 𝑩𝒓𝒆𝒂𝒌𝒊𝒏𝒈 𝑩𝒂𝒓𝒓𝒊𝒆𝒓𝒔 𝐰𝐡𝒊𝐥𝐞 𝒂𝒅𝒅𝒊𝒏𝒈 𝒂 𝑻𝒐𝒖𝒄𝒉 𝒐𝒇 𝑯𝒖𝒎𝒂𝒏𝒊𝒕𝒚! Whether teaching, translating, interpreting, or providing quality service and satisfaction to a client base. I am highly motivated to keep exploring different options and collaborating wherever this platform takes me. Thank you for taking the time to read these lines as you look through my profile. NOTE: Regardless of what you see in my profile, everything is up to negotiation and based on the remote work conditions and structure you provide. I am fully equipped with my own in-hone office with everything needed to work from home (Backup power station, two screens, a laptop and high speed internet). Does this align with you? If so ... Let's get started ➡ and achieve project goals together! 🏁 🎖️𝐖𝐡𝐲 𝐦𝐚𝐲 𝐈 𝐛𝐞 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐨𝐩𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭?⭐ 🗣️𝐀𝐬𝐬𝐞𝐫𝐭𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧🤝, I'm versed in several languages besides English. I am very communicative and will approach you professionally with as many questions as needed, making sure I fulfill your needs or help you discover them on the way 🗃️𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧📌, I balance time management, pay attention to every detail, and prioritize each project to avoid misunderstandings, working in a rush, stress, or delivering unwanted results. I am clear about my availability and will let you know when I am not. NO ghosting. ⚒️𝐇𝐮𝐬𝐭𝐥𝐞 𝐚𝐧𝐝 𝐆𝐫𝐨𝐰𝐭𝐡 𝐌𝐢𝐧𝐝𝐬𝐞𝐭🧰 self-taught /driven and task focused, easy to train, and to self-adapt to your ongoing business setting/needs. Known for thriving in repetitive, fast peace and also changing enviroments. I don't delegate motivation to things out of my control, I can work under pressure, but not under disrespect and disconsideration. 👷🏾‍♀️𝐂𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐀𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬🌎 All-around experience working for/with a diverse range of companies and peers from different social and cultural backgrounds. I collab as much as possible with my team mates. 🕣 𝐂𝐨𝐧𝐯𝐞𝐧𝐢𝐞𝐧𝐭 𝐓𝐢𝐦𝐞𝐳𝐨𝐧𝐞🌐 GMT-4 / EST - LATAM based, which makes me responsive, diligent, and reliable enough regarding my offered service and overlapping yours. 📏𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲💯 when delivering amicable, respectful,clear standards and expectations. 🌟𝐇𝐎𝐖 𝐂𝐀𝐍 𝐈 𝐀𝐒𝐒𝐈𝐒𝐓? ⬜𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐑𝐨𝐥𝐞⬜ 👩🏾‍🏫 Teaching / Tutoring / Training and Mentoring 🗣️ Conversational Classes. 📝 Translation / Transcribing projects. 🗨️🤖 AI and Chatbots Trainer / Prompter. 🌍 English for Specific Purposes / Language Instruction. (Business, Travel, BPO, Readiness course etc.). 🎙️ Interpreting (Consecutive). 📝 Proofreading, MTPE / Copy Writing / Transcreation / Editing Services To be continued. ⬜ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧 𝐫𝐨𝐥𝐞𝐬:⬜ 👩🏾‍💼🗃️ Virtual Assistance and Document Processing. 📚Onboarding, Supervising and Case Management. 📞 Inbound Customer Support / Service. 🔍 Outbound Outreach / General Online Research. 🛠️ Issue Resolution and Troubleshooting. 📦 Order Processing / Tracking / Follow-ups. ℹ️ Product Information / Backoffice Administration. 💳 Billing and Payment Support. 🔄 Returns / Refunds Processing. 💬 Live Chat / Email Support / Online Ticketing. 📱 #SocialMedia #ContentModeration. 📋 Customer Feedback Collection / Survey. ⌨️ Data Entry / Document Processing / Draft Correspondence. And more....

🚀 Top Rated Plus | Multilingual Customer Support Specialist | Operations Supervisor | English • Spanish • French • Haitian Creole| Translator| Interpreter Looking for a reliable professional to manage customer support, optimize operations, and deliver exceptional multilingual communication? I'm a Top Rated Plus freelancer with a 100% Job Success Score and 9+ years of experience helping businesses improve customer satisfaction, streamline operations, and support clients across global markets. I specialize in E-commerce Customer Support Management, B2B/B2C SaaS customer success, Onboarding, Operations Coordination, Quality Assurance, Account Management, Project Coordination, Virtual Assistance, Translation, Interpretation, Localization, and Administrative Support in English, Spanish, French, and Haitian Creole. I have successfully partnered with companies in healthcare, legal, education, nonprofit, technology, real estate, and professional services, delivering responsive customer support, efficient workflows, and high-quality language solutions. 🚀 Services I Offer 📞 Customer Support & Operations SAAS ✔ Customer Support Management B2B/ B2C ✔ Operations Coordination ✔ Account & Client Relationship Management ✔ Project Coordination ✔ Email, Live Chat & Phone Support Ecommerce ✔ CRM Management (HubSpot, Salesforce, Zendesk, Intercom) ✔ Client Onboarding ✔ Lead Generation & Follow-ups ✔ Scheduling & Calendar Management Healthcare/ Mental Health ✔ Administrative Support ✔ Data Entry ✔ Intake Specialist 🌍 Translation & Interpretation ✔ English ↔ Spanish ✔ English ↔ French ✔ English ↔ Haitian Creole ✔ French ↔ Spanish ✔ Haitian Creole ↔ French ✔ Haitian Creole ↔ Spanish ✔ Website & App Localization ✔ Marketing Transcreation ✔ Medical Translation ✔ Legal Translation ✔ Business & Technical Translation ✔ Simultaneous & Consecutive Interpretation ✔ Proofreading & Transcription 🤖 AI & Language Services ✔ AI Data Annotation ✔ Linguistic Quality Assurance (QA) ✔ Multilingual Dataset Review ✔ NLP & Machine Learning Language Support 💻 Software & Platforms 🔹 HubSpot • Salesforce • Zendesk • Intercom • Slack • Trello • Calendly • Stripe • Crisp • Smartlead AI • Jotform • TherapyIQ • ICANotes • Office Ally • Availity • ProviderConnect • Headway • Carelon Behavioral Health, ChatGPT, Claude 💼 Professional Experience ✔ Customer Support Manager ✔ Operations Manager ✔ Account Manager ✔ Project Coordinator ✔ International Relations Manager ✔ Quality Assurance Auditor ✔ Trainer & Team Lead ✔ Medical Assistant ✔ Intake Specialist ⭐ Why Clients Choose Me ⭐ Top Rated Plus Freelancer ⭐ 100% Job Success Score ⭐ 9+ Years of Professional Experience ⭐ Fluent in English, Spanish, French & Haitian Creole ⭐ Proven Leadership Managing Customer Support Teams ⭐ Strong Operations, CRM & Project Management Expertise ⭐ Detail-Oriented, Organized & Proactive ⭐ Fast Communication & Reliable Turnaround ⭐ Long-Term Partnership Mindset Whether you need a Customer Support Manager, Operations Manager, Project Coordinator, Virtual Assistant, Account Manager, Translator, Interpreter, or a Multilingual Operations Professional, I'm ready to help your business deliver outstanding customer experiences and achieve sustainable growth. 📩 Let's work together!

I’m a results-driven developer specialized in business automation with n8n, Python-based backends, and modern frontend & mobile applications. I help companies reduce manual work, connect systems, and ship reliable products that scale. My core focus is designing end-to-end solutions: from automated workflows and APIs to user-facing web and mobile apps. Whether you need to integrate third-party services, automate internal processes, or build a full product around those automations, I handle the full stack. I work primarily with Python for backend systems and JavaScript/TypeScript for frontend and mobile, delivering clean, maintainable code and production-ready architectures. As a freelancer, I’m available 20–30 hours per week, with clear communication, realistic timelines, and ownership of the outcome—not just the code. Automation & Integration - n8n workflow design & deployment - API integrations (REST, Webhooks, third-party services) - Data sync, ETL pipelines, and process automation - Error handling, logging, and performance optimization Backend (Python) - FastAPI, Django, Flask - Scalable API design - Authentication, background jobs, async tasks - SQL & NoSQL databases (PostgreSQL, MySQL, SQLite, MongoDB) Frontend & Mobile - React, Next.js, Vue.js - React Native - Frontend integration with automated backends - Clean UX focused on real user workflows DevOps & Deployment - Dockerized services - Linux VPS deployment - CI-ready environments - Secure production setups I don’t just “connect tools”, I design systems that save time, reduce errors, and support growth. If you need reliable automation, a solid Python backend, or a polished frontend/mobile experience built around real workflows, I’m ready to help. Let’s talk about your process and how we can automate or improve it.