Hire the Best Italian Specialists

Experienced Customer Service & Support Specialist with 15+ years in e-commerce, banking, tourism, cosmetics, and wellness industries. I help businesses improve customer satisfaction, retention, and operational efficiency through fast, structured, and solution-focused support. Core expertise includes: Customer support (email, chat, ticketing systems) Complaint handling, escalation & de-escalation management Order processing, refunds, returns & post-sale support CRM systems: Shopify, HubSpot, Salesforce, NewBook Customer experience optimization & process improvement Administrative and customer data management Transcription & AI-assisted Content Work: I also have experience working with audio and video transcription workflows supported by AI tools, including: - Verbatim and clean-read transcription - Linguistic quality control and text verification - Speaker identification and differentiation - Time-stamping and segmentation - Annotation of pauses, background noise, and non-speech events This ensures accurate, structured, and usable transcripts suitable for business, research, and content production. I have worked in high-volume, fast-paced environments (banking, retail, tourism, beauty & fitness brands), consistently ensuring professional communication, fast response times, and high customer satisfaction standards. Progressing from customer support operator to Customer Service Manager & Training Specialist, I have developed strong operational and team optimization skills, helping companies improve service quality and customer retention. Focus: turning customer interactions into long-term trust and measurable business value.

I am a native Italian professional translator and proofreader based in Italy, near Lucca, and I have an advanced knowledge of English and French. In the past few years I have worked on many projects involving content and prompt writing including SEO optimization, AI training, voice recording and audio evaluation and transcription, data annotation, MTPE post-editing and QA assessment. My complete cv can be provided upon request.

I am a native Italian speaker with a strong focus on customer support, digital tools, and e-commerce operations. I specialize in assisting customers in a clear, professional, and solution-oriented way, ensuring a smooth and positive user experience. I have experience working with online tools and AI-based platforms such as ChatGPT, which I use to improve efficiency in communication, content creation, and workflow management. I am comfortable adapting quickly to new systems, including e-commerce platforms such as Shopify and various customer support tools. I am detail-oriented, organized, and proactive, with a strong ability to manage tasks independently while maintaining high-quality standards. I also have a good command of English, which allows me to accurately translate and localize content into natural Italian, ensuring that messages resonate with the target audience. I am particularly interested in roles related to customer support and virtual assistance within e-commerce teams, where I can combine communication skills with operational support. I already work, so I need some flexibility, but I'm ready to achieve my goals with hard work and ready to contribute immediately.

Do you need contact facilitation, market-entry, research, assessment, know who's who in Italy, Western Europe and Australia, introductions to prospective partners, clients and suppliers, current trends in your industry, access to key trade events and manufacturers? I can take you there. - Market entry assessment - Market research and intelligence - Public policy insights - Counsel on pitching yourself and your business effectively - Sales representation at trade fairs and meetings - BDR / SDR access to key contacts, leads and buyers, local government and trade associations - Sourcing of suppliers and manufacturers in Italy and Australia - Reputation checks on potential partners and enquirers via local sources - Introductions to quality contacts, buyers and partners - Follow up on leads - Cultural interpretation and representation - Translation of business correspondence and web content in local language (Italian or English) - On-the-ground support for your in-market visits - Attendance to meetings and reports - History and archive research 20+yrs experience with Australian and Asian suppliers targeting EU markets, and Italian companies expanding in Australia and Asia. A diverse portfolio of industries: Food & Beverage, Agriculture, Clean Energy and Renewables, Innovation including IT, Telecom, AI - Artificial Intelligence & IOT - Internet of Things, Nanotechnology and Advanced Materials. Textiles (fabric and yarn), Wool, Fashion Accessories, Leather and Skins, Medical & Healthcare, Cosmetics, Media and Publishing, Creative Arts, Commodities, Pet Products, Pet Food, Plants and Flowers, Services. I have a good network of international contacts and specialists for referrals in Italy, Europe, Australia, and Asia. Outcome-driven and "Can-do" attitude. Government and corporate background. IMPORTANT NOTE: I do not carry out due diligence. You will be responsible for doing credit checks before entering in a deal with any prospective business partner. Work hours: I am available Monday to Friday from 10am until 5pm - CET time zone. I do not guarantee prompt responses during weekends and local public holidays. Please send me a note with a bit about your company, your track record, and your project. If it seems like a good fit, we’ll schedule a time to talk.

Native Italian and Spanish speaker with experience in AI data projects, audio recording, transcription, translation review, and multilingual communication. Alongside freelance language work, I coordinate social and educational projects in multicultural environments, supporting participants, managing communication, and ensuring activities run smoothly. Fluent in English and conversational in Portuguese. Reliable, detail-oriented, and comfortable working with international teams and structured project guidelines.

Helping international companies create natural, high-quality Italian content through localization, AI language services and audiovisual adaptation. Hi, I'm Gianna, an Italian Localization Specialist with over eight years of freelance experience supporting international companies, agencies and AI platforms. I help businesses adapt their content for the Italian market through localization, linguistic QA and cultural adaptation, ensuring every text reads naturally and connects with its target audience. Over the years, I have worked on multilingual websites, mobile apps, marketing content, subtitle localization, complete drama series, AI language projects and digital publishing. My experience combines human linguistic expertise with modern AI-assisted workflows, always maintaining the quality and accuracy expected from a professional reviewer. In addition to localization, I also provide Italian voice-over services from my professional home studio and support clients with digital content management, website updates and web research. I enjoy long-term collaborations and always aim to become a reliable part of my clients' team. What I can help you with ✔ Localization & Cultural Adaptation (English → Italian) ✔ Proofreading & Linguistic QA ✔ AI Translation Review, MTPE & Translation Evaluation ✔ Subtitle Localization & Dialogue Adaptation ✔ Website & E-commerce Localization ✔ WordPress, Shopify & YouTube Content Management ✔ Italian Voice-Over & Audio QA ✔ Web Research & Data Entry Why clients choose to work with me I believe great localization is much more than translating words. It means understanding context, tone and culture while delivering content that sounds completely natural to Italian readers. I am detail-oriented, organized and committed to delivering high-quality work on time. Whether I'm reviewing AI-generated translations, localizing a website, adapting subtitles or recording a voice-over, my goal is always the same: to deliver content that feels authentic and ready for publication. If you're looking for someone who combines language expertise, AI language services and digital content experience, I'd be happy to discuss your project.