Hire the Best Italian Specialists
in Albania

With a solid 7-year tenure in the realm of customer service, I'm the dedicated professional your company needs to enhance both customer experiences and your overall brand image. Proficient in English, Italian and German, I possess the language skills to connect with a diverse clientele and leave a lasting positive impression. My skill set extends beyond the ordinary, encompassing various customer support channels such as online chat, phone assistance, and email support. I have a knack for harnessing the potential of platforms like Gorgias and Zendesk to streamline operations and ensure every customer interaction is seamless and efficient. What sets me apart is my expertise in call center management. I understand the importance of not just resolving issues but also optimizing internal processes. This not only improves customer care but also increases operational efficiency, reducing costs along the way. When you bring me on board, you're not just acquiring a customer service specialist; you're gaining a passionate advocate for your company's reputation. I specialize in crafting exceptional customer experiences from initial onboarding to ongoing patient care. My mission is to elevate your brand's image and ensure that every customer interaction reflects the excellence your company stands for. Let's join forces to transform your company's image and deliver top-notch customer satisfaction. Together, we'll build a narrative of excellence that resonates with your customers and sets you apart in the competitive market.

I am an seasoned customer‑service professional with over 7 years of experience delivering high‑quality support in both English and Italian. My background spans BPO environments and freelance projects, where I consistently exceeded satisfaction targets while handling a diverse range of inquiries. In the past 5 years I have worked as a workforce management specialist overseeing scheduling, staffing, and performance metrics for large teams. This role sharpened my analytical abilities and honed my communication skills, allowing me to streamline processes, reduce downtime, and coach agents to achieve their goals. I am highly proficient with Microsoft Office, especially Excel, where I use advanced functions, pivot tables, and data‑visualization tools to turn raw data into actionable insights. My blend of front‑line customer expertise, operational management, and technical proficiency enables me to add immediate value to any project requiring organization, problem‑solving, and clear communication.

Hi, I’m Serena, a professional translator with a Master’s Degree in Translation and Interpretation and a passion for helping brands go global. I specialize in localization and high-quality, culturally adapted translations delivered on time, every time. With experience in data localization, legal, technical, mechanical, and literary translation, I adapt content to resonate naturally with your target audience linguistically and culturally. Whether you need your product, website, or documents localized, I bring precision, flexibility, and a deep understanding of cross-cultural communication. Let’s make your message truly multilingual.

If your Google Ads campaigns are spending money but bringing in too few enquiries—or the wrong ones—I can help you work out what needs to change. I’m Masilda, a Google Ads specialist with 9 years of experience setting up, managing and improving campaigns. I work with businesses directly and support agencies that need an experienced PPC manager to look after their clients’ accounts. My work starts with understanding what a good lead or sale means for your business. Then I review where the budget is going, which searches are bringing people in, and whether conversion tracking is recording the actions that matter. Depending on what your account needs, I can help with: • Google Ads audits with clear priorities and practical next steps • Search campaign setup, restructuring and ongoing management • Keyword research, search term reviews and negative keywords • Ad copy testing and landing page recommendations • Performance Max management and optimisation • Conversion tracking through GA4, Google Tag Manager and CallRail • Budget allocation, bidding and performance reporting I have worked with local service businesses, dental and healthcare providers, B2B companies and ecommerce brands. That includes accounts needing a fresh setup, campaigns with rising costs, and businesses receiving leads that are not turning into customers. When I take over an account, I explain what I’m changing and why. You’ll know where your budget is going, what is performing well and what we need to improve next. Where sales data is available, I use it to look beyond the number of conversions and understand which campaigns are bringing worthwhile business. I also have experience with Meta Ads and remarketing for businesses that need support across both platforms. If you need an audit, a new campaign or someone to manage your existing account, send me a message with your website, monthly ad budget and the main issue you want to solve.