Hire the Best Italian Specialists
in Albania

With a solid 7-year tenure in the realm of customer service, I'm the dedicated professional your company needs to enhance both customer experiences and your overall brand image. Proficient in English, Italian and German, I possess the language skills to connect with a diverse clientele and leave a lasting positive impression. My skill set extends beyond the ordinary, encompassing various customer support channels such as online chat, phone assistance, and email support. I have a knack for harnessing the potential of platforms like Gorgias and Zendesk to streamline operations and ensure every customer interaction is seamless and efficient. What sets me apart is my expertise in call center management. I understand the importance of not just resolving issues but also optimizing internal processes. This not only improves customer care but also increases operational efficiency, reducing costs along the way. When you bring me on board, you're not just acquiring a customer service specialist; you're gaining a passionate advocate for your company's reputation. I specialize in crafting exceptional customer experiences from initial onboarding to ongoing patient care. My mission is to elevate your brand's image and ensure that every customer interaction reflects the excellence your company stands for. Let's join forces to transform your company's image and deliver top-notch customer satisfaction. Together, we'll build a narrative of excellence that resonates with your customers and sets you apart in the competitive market.

I am an seasoned customer‑service professional with over 7 years of experience delivering high‑quality support in both English and Italian. My background spans BPO environments and freelance projects, where I consistently exceeded satisfaction targets while handling a diverse range of inquiries. In the past 5 years I have worked as a workforce management specialist overseeing scheduling, staffing, and performance metrics for large teams. This role sharpened my analytical abilities and honed my communication skills, allowing me to streamline processes, reduce downtime, and coach agents to achieve their goals. I am highly proficient with Microsoft Office, especially Excel, where I use advanced functions, pivot tables, and data‑visualization tools to turn raw data into actionable insights. My blend of front‑line customer expertise, operational management, and technical proficiency enables me to add immediate value to any project requiring organization, problem‑solving, and clear communication.

Most Google Ads accounts do not need more budget first. They need cleaner tracking, better structure, stronger search intent, and less wasted spend. I help service-based businesses and marketing agencies turn underperforming Google Ads accounts into structured, measurable lead-generation systems. With 9+ years of Google Ads experience, Top Rated Plus status, 100% Job Success, 139 jobs, and 8,000+ Upwork hours, I bring both hands-on execution and account-level strategy. My work is focused on helping businesses generate more qualified leads from Google Ads — not just more clicks. I can help with: • Google Ads account audits • Search campaign setup and rebuilds • Local service lead generation • Keyword research and search term analysis • Negative keyword cleanup • Conversion tracking with GA4 and Google Tag Manager • Lead quality analysis • Landing page and offer recommendations • Monthly PPC optimization • White-label Google Ads support for agencies I have worked across healthcare, dental, law, plumbing, HVAC, electrical, cleaning, beauty, pets, food, finance, SaaS, crypto, blockchain, and other service-based industries. When I review an account, I look beyond surface-level metrics. I check whether the account is tracking the right conversions, whether keywords match buyer intent, whether the budget is being wasted on irrelevant searches, whether campaigns are structured correctly, and whether the landing page supports the goal of the campaign. My process is simple: First, fix the foundation. Then, improve lead quality. Then, scale what is working. If your Google Ads account is spending money but you are not confident it is producing the right leads, send me a short message with your account situation. I will tell you where I believe the biggest opportunities are.

Hello! I’m Romida, a 22-year-old hardworking and quick learner, ready to support your business needs. I am communicative, friendly, and dedicated to delivering excellent results. Services I Offer Customer Service & Support Managing customer communication through chat, email, and phone. Providing polite, professional, and solution-oriented responses. Ensuring a positive customer experience with every interaction. Chat & Mail Agent Acting as a chat agent to handle live conversations in real time. Drafting and managing email replies to keep inboxes organized and clients updated. Offering fast, clear, and friendly communication across platforms. B2B Cold Calling Reaching out to businesses to introduce products or services. Scheduling meetings, generating leads, and building relationships. Following scripts while staying adaptable to client needs. Data Entry & Organization Entering, formatting, and organizing data accurately in spreadsheets, CRMs, or databases. Cleaning and categorizing information for easy use and reporting. Administrative Assistance Scheduling, calendar management, and appointment setting. Document creation, formatting, and conversion (PDFs, Word, Excel). Conducting online research and compiling business information. Confidential & Reliable Work Following client guidelines with care. Maintaining full confidentiality of sensitive data.

With over 12 years of experience in delivering exceptional customer service, I specialize in providing: Technical Support Chat & Email Support Inbound Call Management Tools & Platforms Expertise I am proficient in industry-leading tools to ensure seamless operations and efficient support, including: Zendesk | Atlassian JIRA | Slack | Google Suite | Salesforce | Stripe | Shopify | Retool | Zoom | Hubspot | Twitter | Facebook | Instagram | WhatsApp | Intercom | Gorgias Leadership & Team Management As a subject matter expert and team leader, I have successfully managed and coached teams of up to 45 people, ensuring high performance and client satisfaction by: Providing clear guidance on handling customer inquiries and resolving issues efficiently. Organizing team meetings, coordinating daily operations, and fostering a collaborative environment. Coaching team members to improve performance, develop skills, and achieve targets. Why Choose Me? Bilingual Excellence: Fluent in German and English and native Italian, ensuring top-tier support for a diverse client base. Proven Results: I bring a results-oriented mindset, consistently improving customer satisfaction and streamlining workflows. Versatile Skill Set: Adept at adapting to dynamic challenges and maintaining focus under pressure. I am passionate about helping businesses build strong customer relationships while delivering high-quality support and leadership. Whether you need an experienced customer service representative, account manager, or team leader, I am ready to contribute to your success.

Hi, I’m Serena, a professional translator with a Master’s Degree in Translation and Interpretation and a passion for helping brands go global. I specialize in localization and high-quality, culturally adapted translations delivered on time, every time. With experience in data localization, legal, technical, mechanical, and literary translation, I adapt content to resonate naturally with your target audience linguistically and culturally. Whether you need your product, website, or documents localized, I bring precision, flexibility, and a deep understanding of cross-cultural communication. Let’s make your message truly multilingual.