Hire the Best Italian Specialists
in Albania

With a solid background in customer service, digital marketing, and data management, I have honed my skills across various roles, gaining valuable experience in problem-solving, communication, and digital tools. I hold a Bachelor’s degree in Business Informatics from the Metropolitan University of Tirana and have further enriched my education through the Erasmus+ Program at the University of Lodz and Kodolanyi Janos University. My professional journey started in telemarketing, where I supported clients by resolving issues related to telephone, electricity, and gas. As I transitioned into customer service roles, I became adept at handling inquiries via phone, email, and chat, offering solutions that ensured customer satisfaction. At Teleperformance AL, I was responsible for verifying customer accounts and managing their data, further strengthening my data entry and organizational skills. In recent roles, I served as a Senior Tax Specialist at F2A Tirana Branch, contributing to financial planning, compliance, and back-office administration. My passion for digital communication led me to become a Digital Customer Care Representative at Assist Digital, where I provided support through various channels, including social media, mobile chat, email, and SMS, enhancing customer experience. Additionally, I have completed specialized training in Digital Marketing & SEO, Data Analysis, and eBay Customer Service, which has expanded my expertise in digital marketing and online platforms. My fluency in Albanian, Italian, and English, coupled with proficiency in Microsoft Office and design tools like Adobe Spark and Canva, complements my ability to handle a wide range of tasks, including data entry, translation, transcription, and digital marketing. Now, I am eager to leverage my skills on Upwork, offering services in data entry, translation/transcription, and digital marketing. I am passionate about delivering high-quality work and helping businesses grow through efficient and precise support.

Hi! I’m a Virtual Assistant and Customer Support Specialist with over 10 years of experience in administrative support and customer care. I’ve spent the last 5 years working with my current company, where I have honed my skills in process optimization and client satisfaction. I help businesses streamline operations, enhance customer service, and handle a variety of administrative tasks efficiently. I am fluent in English, Italian, and Albanian, and I’m proficient in Salesforce, Excel, and Lean Six Sigma techniques. Here’s how I can help you: • Customer Support: I deliver top-notch customer service via email, chat, and phone, ensuring satisfaction and timely resolution of issues. • Virtual Assistance: I assist with calendar management, email handling, file organization, and research tasks to help you focus on what matters. • Excel & Data Management: I can organize, analyze, and report data in Excel to enhance decision-making and operational efficiency. • Salesforce: I have hands-on experience managing customer relationships through Salesforce, improving workflows, and data management. • Process Optimization: Certified in Lean Six Sigma, I can help identify inefficiencies and streamline your business processes for better results. Why work with me? • With a solid track record of boosting CSAT (Customer Satisfaction) scores and optimizing workflows, I bring practical solutions to complex challenges. • I am detail-oriented, dependable, and always committed to delivering high-quality work on time. • I strive to offer value and support that helps your business grow, improve, and succeed. Let’s collaborate to help your business thrive!

With a solid 7-year tenure in the realm of customer service, I'm the dedicated professional your company needs to enhance both customer experiences and your overall brand image. Proficient in English, Italian and German, I possess the language skills to connect with a diverse clientele and leave a lasting positive impression. My skill set extends beyond the ordinary, encompassing various customer support channels such as online chat, phone assistance, and email support. I have a knack for harnessing the potential of platforms like Gorgias and Zendesk to streamline operations and ensure every customer interaction is seamless and efficient. What sets me apart is my expertise in call center management. I understand the importance of not just resolving issues but also optimizing internal processes. This not only improves customer care but also increases operational efficiency, reducing costs along the way. When you bring me on board, you're not just acquiring a customer service specialist; you're gaining a passionate advocate for your company's reputation. I specialize in crafting exceptional customer experiences from initial onboarding to ongoing patient care. My mission is to elevate your brand's image and ensure that every customer interaction reflects the excellence your company stands for. Let's join forces to transform your company's image and deliver top-notch customer satisfaction. Together, we'll build a narrative of excellence that resonates with your customers and sets you apart in the competitive market.

Most Google Ads accounts do not need more budget first. They need cleaner tracking, better structure, stronger search intent, and less wasted spend. I help service-based businesses and marketing agencies turn underperforming Google Ads accounts into structured, measurable lead-generation systems. With 9+ years of Google Ads experience, Top Rated Plus status, 100% Job Success, 139 jobs, and 8,000+ Upwork hours, I bring both hands-on execution and account-level strategy. My work is focused on helping businesses generate more qualified leads from Google Ads — not just more clicks. I can help with: • Google Ads account audits • Search campaign setup and rebuilds • Local service lead generation • Keyword research and search term analysis • Negative keyword cleanup • Conversion tracking with GA4 and Google Tag Manager • Lead quality analysis • Landing page and offer recommendations • Monthly PPC optimization • White-label Google Ads support for agencies I have worked across healthcare, dental, law, plumbing, HVAC, electrical, cleaning, beauty, pets, food, finance, SaaS, crypto, blockchain, and other service-based industries. When I review an account, I look beyond surface-level metrics. I check whether the account is tracking the right conversions, whether keywords match buyer intent, whether the budget is being wasted on irrelevant searches, whether campaigns are structured correctly, and whether the landing page supports the goal of the campaign. My process is simple: First, fix the foundation. Then, improve lead quality. Then, scale what is working. If your Google Ads account is spending money but you are not confident it is producing the right leads, send me a short message with your account situation. I will tell you where I believe the biggest opportunities are.

Hi, I’m Serena, a professional translator with a Master’s Degree in Translation and Interpretation and a passion for helping brands go global. I specialize in localization and high-quality, culturally adapted translations delivered on time, every time. With experience in data localization, legal, technical, mechanical, and literary translation, I adapt content to resonate naturally with your target audience linguistically and culturally. Whether you need your product, website, or documents localized, I bring precision, flexibility, and a deep understanding of cross-cultural communication. Let’s make your message truly multilingual.

Eli Gjoka | Architect & Interior Designer | Sustainable Design & Visualization Expert Hello! I’m Eli, an architect and interior designer based in Tirana, Albania, with international experience in architectural design, restoration, and sustainable development. I’ve collaborated with Settanta7 (Italy) and the Municipality of Lezha, contributing to projects across Italy — from historical building restorations in Sardinia and Liguria to new eco-conscious developments in Calabria and Milan. Alongside this, I lead my own design initiative @archeligj, where I create custom interior design concepts, focusing on balance, natural light, and a poetic connection between space and emotion. 💡 What I can help you with: • Interior Design Concepts & Moodboards • 2D Architectural Drawings (AutoCAD, Revit) • 3D Modeling & Rendering (SketchUp, Lumion, 3ds Max) • Sustainable & Biophilic Design • Space Planning & Visualization • Presentation Boards & Portfolio Design 🛠️ Software: AutoCAD | Revit | SketchUp | 3ds Max | Lumion | Photoshop | Illustrator | InDesign 🌿 Design Philosophy: I see architecture and interior design as languages of care — where every line and material choice responds to people, nature, and atmosphere. My goal is to translate your vision into spaces that are functional, timeless, and emotionally resonant. Let’s collaborate to craft meaningful environments — whether it’s an architectural concept, a full interior design, or a refined 3D visualization.