Benötigen Sie eine Kundenservice-Expertin, die:
Ihre Kunden bestmöglich betreut?
Unzufriedene Kunden in treue Stammkunden verwandelt?
Ihren Umsatz durch ein unvergleichliches Kundenerlebnis steigert?
Dann lesen Sie weiter!
Ich komme aus dem Kosovo und lebe auch aktuell dort. Mit 10 Jahren Erfahrung als Projektleiterin bei Pearl habe ich nicht nur mein Organisationstalent unter Beweis gestellt, sondern auch gelernt, Projekte effektiv zu planen und umzusetzen.
Ich liebe es, mich um Kunden zu kümmern – und das beruht (meistens) auf Gegenseitigkeit. Es macht mir Freude, unzufriedene Kunden zu begeistern und aus ihnen wahre Fans Ihres Unternehmens zu machen. Ich verstehe Menschen und kann jede Frage beantworten – egal, wie seltsam/ungewöhnlich/offensichtlich sie auf den ersten Blick erscheinen mag. Und falls ich nicht sofort eine Antwort habe, finde ich sie dank meiner Lösungsorientierung und Recherchefähigkeiten.
Technik und Gadgets faszinieren mich, daher bin ich offen für jedes System oder Setup, das Sie nutzen – und lerne es gerne, falls ich es nicht schon kenne.
Wenn Sie höchste Qualität, Flexibilität und Freundlichkeit mit einer gesunden Prise Humor suchen – dann haben Sie hier genau das gefunden!
Salesforce
Customer Support
German
Technical Support
Client Management
Customer Service
Customer Service Chatbot
Email
Online Chat Support
Virtual Assistance
CRM Software
Shopify
Gorgias
Amazon
Elfrida K.
Tirana, Albania
$30/hr
5.0
1 jobs
🚀 8x certified Salesforce Admin and Developer!
Hi, I’m Elfrida.
I’m a Salesforce Admin and Developer working on live, production Salesforce systems.
5 years of experience with large and regulated projects, not demos or test orgs.
I currently work on a UK-based energy and utilities project where Salesforce is used at scale and changes must be carefully planned and tested.
I work across both Admin and Development, which allows me to own systems end to end.
Salesforce work I handle
CRM & Administration:
Salesforce CRM setup and structure
Users, roles, permissions, and security
Sales Cloud and Service Cloud
Reports and dashboards
Salesforce Flows and automation
Development:
Apex development
Custom business logic
Lightning components
Extending and fixing existing code
Supporting complex Salesforce orgs
Integrations:
API and system integrations
Connecting Salesforce with external platforms
Working with structured, production environments
How I work
1. Understanding the existing system.
2. Review the setup, data, and logic before making changes. I work step by step to avoid breaking live systems.
3. Document my work and keep communication clear.
Types of projects I work on
Good fit:
Existing Salesforce systems
Long-term or ongoing work
Complex or regulated environments
Teams that need stability and structure
Not a good fit:
Very rushed tasks
Trial or demo setups
Projects without clear requirements
Experience focus:
Enterprise and large-scale Salesforce systems
Regulated industries (energy, utilities)
Admin + Developer ownership
Production-safe changes
If you already use Salesforce and have clear requirements,
you can message me with details.
Salesforce
Salesforce CRM
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Lightning
Apex
SOSL
Salesforce1
Salesforce CPQ
Salesforce Einstein
Salesforce Email Studio
Salesforce Marketing GPT
Salesforce Wave Analytics
Salesforce App Development
Salesforce Marketing Cloud
Hydajet Q.
Tirana, Albania
$15/hr
5.0
15 jobs
Strategic Project Manager | Sales & Business Development Expert | Virtual Assistant
With 7+ years of experience in Project Management, Sales, Business Development, SEO, and Virtual Assistance, I specialize in driving growth, streamlining operations, and delivering exceptional results for global clients. My expertise spans:
✅ Project & Operations Management – Leading end-to-end marketing, influencer, and content campaigns with tools like ClickUp, Jira, and Trello. Skilled in vendor management, SOWs, budgets, and cross-functional coordination.
✅ Sales & Business Development – Boosting revenue, managing partnerships, and enhancing brand visibility through SEO, CRM tools (Salesforce, HubSpot), and data-driven strategies.
✅ Virtual Assistance & Admin Support – Providing seamless scheduling, data entry, contract management, and customer support to ensure smooth business operations.
✅ Customer Success & Support – Resolving inquiries, managing workflows, and maintaining strong client relationships for 80+ partners.
✅ ISO Compliance & IT Security – Developing ISO 27001 and GDPR training programs, ensuring regulatory alignment for businesses.
Why Work With Me?
✔ Detail-Oriented – Precision in managing timelines, budgets, and deliverables.
✔ Multilingual – Fluent in English & Albanian for global collaboration.
✔ Tech-Savvy – Proficient in ClickUp, Slack, Zoom, Excel, and CRM platforms.
✔ Flexible – Adaptable to your timezone and business needs.
Let’s collaborate to scale your projects, optimize workflows, and achieve your business goals!
SQL
Data Entry
SEO Content
MySQL
SEO Writing
Transaction Data Entry
Business Logic Layer
Copywriting
Database
SEO Keyword Research
Content Writing
Content Development
Sales Copy Review
English
Mario G.
Tirana, Albania
$30/hr
5.0
29 jobs
BI Developer / Data Engineer focused on Power BI + BigQuery (Google Cloud). I build analytics systems teams can trust: automated ELT, clean warehouse models, and KPI-driven dashboards.
What you get
-BigQuery warehouse modeling (star/snowflake), optimized SQL, cost-aware design (partitioning/clustering)
-ELT/ELT pipelines + scheduling on Google Cloud (Cloud Run/Functions, Pub/Sub, Scheduler), with monitoring and data quality checks
-Power BI semantic models + DAX KPIs (drill-through, RLS, performance tuning, reliable refresh)
-Looker Studio reporting when you need lightweight sharing
Best-fit projects
-Build/clean a BigQuery dataset for reporting
-Fix slow or inconsistent Power BI reports (model + DAX + refresh)
-Replace manual spreadsheets with automated reporting and stable definitions
-KPI design and executive dashboards
Stack
Power BI, Looker Studio, BigQuery, Google Cloud (Cloud Run/Functions, Pub/Sub, Scheduler), Python, SQL
How I work
-Quick discovery, confirm KPI definitions, deliver a first working version, then iterate with clear updates.
-Languages: English, Italian, Albanian, Greek
SQL
Python
Microsoft Power BI
BigQuery
Tableau
Looker Studio
Google Cloud Platform
ETL
Data Modeling
Data Warehousing
Business Process Automation
API Integration
KPI Metric Development
Forecasting
Microsoft Excel
Euglen M.
Tirana, Albania
$33/hr
5.0
9 jobs
***Please read my entire profile, and send me a personal invite, if you want to invite me to a job. If you're a startup and think I might be the right fit, but are worried about my hourly rate, send me a message and let me know why I'll love working with you. I'd be happy to consider it :)***
🌍Based in Tirana, Albania (CET), I am a 8x Certified Architect/ Developer/ Consultant/ Admin.
💼Carrying with me over 5 years of experience, my passion is architecting and implementing CRM solutions on Salesforce platform that are scalable, easy to adapt, intuitive and follow best industry practices. I have extensive experience implementing Sales, Service, Marketing, B2C Commerce of all sizes and complexities spanning across several industry domains (Economic and Banking, Education, Healthcare, Marketing and Communications, Field Service etc.)
✅I have completed several major projects, like:
- setting up the whole CRM from scratch, building the whole data model, automation processes, email and notification preferences, code customizations
- building complete integration of Salesforce CRM with other systems, including integration with another Salesforce instance, integration with legacy systems using SOAP API, integration with other portals using REST API, error handling, management and tracking
- setting up Field Service for users and customizing the solution to fit the needs of on-field users
- created scheduled batches and programmed them to run after working hours to guarantee the clients needs without affecting the daily job of the users
⚒️IMPLEMENTATIONS - Fresh implementations, Sales/Service Console process setup & automation
⛓️INTEGRATIONS - Have integrated Salesforce with other Salesforce instances, Zapier, Slack, Marketing Cloud, custom websites such us Clynxx, Portale Iscrizione ecc.
🧱CUSTOMIZATIONS - Flows, Apex, LWC, Triggers, Classes
📱APP DEVELOPMENT - Custom App Development for AppExchange
📋ADMINISTRATION - Security, Visibility and Sharing, Permissions, User Setup, Custom Objects, Page Layouts,
📊REPORTING/ ANALYTICS - Sales Reports, Service Desk KPIs, Forecasting, Pipeline reports, Lead/ Opportunity Funnel, SLAs and other custom reports
.
🏆Below a list of my actual certifications:
- Certified Salesforce Associate
- Certified Salesforce Associate AI
- Certified Salesforce Administrator
- Certified Salesforce App Builder
- Certified Salesforce Platform Developer I
- Certified Salesforce Platform Developer II
- Certified Salesforce Javascript Developer I
- Certified Sharing and Visibility Architect
- Certified Salesforce Cloud Consultant
- Mulesoft Certified Developer - Integration and API associate (Mule 3)
- Salesforce Trailhead Ranger
⚙️My technology/tool stack comprises
- Salesforce extensions: Organizer/Inspector etc.
- Force.com
- Salesforce Sales and Service Cloud
- Digital Experience
- Health Cloud
- Marketing Cloud
- Jira
- Visual Studio Code
- Bitbucket
- Trello
- Github/Gitlab
- Informatica Cloud (Development, Administration)
- Data warehousing, Data Modeling
- SQL, SOQL
- Symphony
- Swagger
- LucidChart
- Heroku
- Workbench Developer Force
- Notion
- Communication: Slack/Teams/Basecamp/Google/Discord etc
Why me:
✅ Client-Centered: I prioritize client satisfaction, value, and trust.
✅ Over-delivering: I consistently exceed client expectations.
✅ Responsive: I maintain open communication for efficient service.
✅ Resilient: I tackle and resolve client issues effectively.
✅ Kindness: I treat everyone with respect and aim to improve their situations.
Salesforce CRM
Salesforce Service Cloud
SOSL
Customer Relationship Management
Apex
SOQL
Salesforce App Development
Salesforce Lightning
Salesforce Sales Cloud
Ylli K.
Tirana, Albania
$25/hr
4.8
54 jobs
🚀 Automation Specialist | Full Stack Developer 🚀
Greetings! I am an accomplished Automation Specialist and Full Stack Developer with a proven track record of streamlining processes and enhancing productivity through seamless integration and automation. My expertise lies in mastering and administrating a spectrum of tools, ensuring that your business operations are not just efficient but cutting-edge.
Tools I've Mastered:
Airtable: Transforming data management into a dynamic and organized process.
Make: Crafting bespoke solutions with precision and innovation.
Zapier: Automating workflows and connecting diverse applications effortlessly.
Clickup: Optimizing project management for enhanced collaboration and efficiency.
Slack: Harnessing real-time communication for seamless team collaboration.
Salesforce: Tailoring CRM solutions to meet your unique business needs.
Coding Skills:
JavaScript: Crafting dynamic and interactive user experiences.
Python: Leveraging the power of Python for versatile and robust applications.
Flask: Building web applications with a lightweight and modular approach.
Selenium: Automating web browsers for efficient testing and data extraction.
React: Developing responsive and scalable user interfaces.
PHP: Creating server-side applications for dynamic web content.
WordPress: Customizing and extending the functionality of WordPress websites.
Why Choose Me?
Proven Expertise: I bring hands-on experience in automating and integrating diverse tools, ensuring a seamless workflow.
Innovative Solutions: My approach is not just about automation but crafting solutions that elevate your business processes.
Full Stack Prowess: From front-end design to back-end development, I have the expertise to handle your entire tech stack.
Collaborative Approach: I thrive on collaboration, ensuring that your team's needs and feedback are integrated into the solutions I provide.
Result-Driven: I am committed to delivering results that go beyond expectations, ensuring your investment in automation yields tangible benefits.
Let's embark on a journey to enhance your business processes, automate tasks, and elevate your overall efficiency. I am ready to contribute my skills and expertise to drive success for your projects. Feel free to reach out, and let's discuss how we can achieve your automation and development goals together!
WordPress
WordPress Theme
WordPress Development
Email Marketing
WordPress e-Commerce
Chatbot
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