Hire the Best Italian Specialists
in Egypt

With over 14 years in technical support and the BPO industry, I've driven success for global brands through innovative solutions and exceptional service. I have successfully worked with global brands such as Amazon, Seagate, LaCie, Tumblr, Jotform, SITE123, WordPress, Concentrix, and Stream Global Services. My expertise spans customer service, technical troubleshooting, SaaS support, and website management. Key Skills and Expertise: Leadership & Service Delivery: - Team Leader, Trainer, and Service Delivery Manager; managing escalations, mentoring new hires, delegating tasks, overseeing service delivery, monitoring KPIs, implementing process improvements, and maintaining strong client relationships. AI & Technology: - Proficient in AI tools to generate professional content (videos, marketing plans, images, websites, applications); expert in Vibe coding; hands-on with all major AI platforms and features; continuously adopting the latest technologies to optimize workflows, creativity, and productivity. Automation & Integrations: - Skilled in building automations, integration workflows, and conditional logic using Zapier, Integromat (Make), Automate.io, Pabbly Connect, Microsoft Power Automate, and Workato; connecting apps like Gmail, Slack, Trello, Google Sheets, HubSpot, Shopify, WordPress, Jotform, Asana, and more to streamline operations and enhance efficiency. Application Testing & UX: - Experienced in testing apps and software, providing detailed analyses to improve performance, usability, and end-user experience; identifying issues and suggesting optimizations for seamless, engaging outcomes. Web & Marketing Skills: - WordPress management, HTML/CSS customization, SEO optimization, Jotform integrations, and Meta Ads campaigns—helping businesses enhance online presence and streamline operations. I am driven by dedication, passion, and a commitment to excellence, believing that no challenge is too big when approached with focus and determination.

“Always remember to tell stories and listen to some more.” This Quote inspired my whole career and gave meaning to my passion, as I said, I'm a communicator, a people person and a writer, I love hearing people talk about themselves, to let them inspire me and let me fall in love with their story. I specialize in bringing ideas to life through storytelling that resonates, informs, and converts. Why Work With Me? 3+ Years of Experience in Writing & Content Creation Scriptwriting & Copywriting – Crafted scripts for YouTube videos, reels, and ads. Blog Writing – Ghostwriting for an Italian journalist at Corriere Italianità, plus blog content for Kupu Kupu Content (Singapore). Social Media Content – Developed strategies and engaging posts for The Hair Addict, Charcoal Marketing, and TEDx Cairo University. Freelance & Brand Experience Worked with international clients from France, Italy, and Singapore. Managed content for hospitality, fashion, automotive, tech, parenting, and faith-based platforms. Created engaging, high-performing marketing copy (ads, social media posts, emails). A Strong Storytelling Approach My background in Mass Communication & Marketing allows me to blend storytelling, audience engagement, and SEO strategies to create meaningful, data-driven content that aligns with business goals. Looking for a writer who understands your brand’s voice and audience? Let’s create content that makes an impact!

I specialize in creating high-quality AI-powered videos and AI visual content that help brands market, promote, and communicate more effectively. With over 6 years of experience in digital content creation and graphic design, combined with advanced AI tools, I deliver content that is visually compelling, realistic, and professionally polished for modern marketing needs. Core Services AI Video Creation & Generation — custom AI-generated videos for marketing, social media, advertising, product showcases, promos, animated scenes, and commercial-style visuals. AI Spokesperson & Avatar Videos (Optional Format) — realistic AI presenters for ads, product demos, corporate content, websites, and brand messaging. AI Voiceovers (Standalone or Integrated) — natural-sounding AI narration in multiple tones, accents, and pacing styles. Professional Video Editing & Scene Design — pacing, captions, sound design, transitions, layouts, and color enhancements to convert AI outputs into fully polished content. AI Visuals & Image Generation — imagery for products, branding, campaigns, ads, and digital creatives to enhance brand identity. Full AI Video Production — from concept + scripting to AI generation + final delivery, producing ready-to-publish video assets built for performance. I’ve completed 400+ projects for over 200 clients, delivering AI-driven solutions that reduce production cost, accelerate content creation, and scale growth without losing quality. Why Clients Choose Me • AI-first video production approach • Not limited to one style or format • Fast, scalable deliverables • Commercial-focused execution • Proven delivery across industries worldwide I’m committed to producing AI-powered video content that performs, converts, and helps brands stand out. Brands & Companies I’ve Worked With Egghead Marketers • Wells Fargo • Okimoe.se • Zendesk • Creative Design Network • RentGaurd US • High Tech 2.0 • Seven Car Rental • Freedom Investments Inc • Nature’s Path • Auto Star LTD • Trinetra Guard • ELD Mandate • BONSAI • KSL Capital Partners • LibertasPro • SunSaviour • Hustle Smarter Solutions LLC • SAP Warehouse Management • Prime Time Auto Hail Repair • Smart Gain Community • US Laundry • DoodyCalls • Educitia • E-Green Electrical • The 2 Fellas Network • Perfect Prompt Generator • Traveluxe • NCT Support • Provita-USA • Clockwork Property Management • Hightechy.com • Boss1.tech • Xegru.store • RSVP Global • Nivrasa • American Momin Park

- Product labels design: Supplement labels bottles and boxes design on adobe illustrator, providing print ready file with bleed and safe zones. 3D mockup of products for website and Amazon use. - Branding: Designing brand guidelines including logo design, typography, colors, 3D mockups, guideline handbook - Amazon Lisiting Optimization (Listing audit, Keyword research on Helium10, ALT text generation, basic lisiting images design, A+ content, brand story, storefront design) - Email Marketing/ Newsletter design (Mailchimp, Klavyio, Mailerlite, Brevo, Sendgrid) - Proficient in Adobe photoshop, illustrator, Canva Pro (own an account) - Social media management & content creation (static posts, reels, carousels) - Graphic Design (Posters, brochures, pull up banners, pamphlets)

Hi , 👋 😀 My name is Taha Nabil. I am a multilingual professional fluent in Italian, English, and Arabic. University & degree ✅️ I hold a degree from Cairo University and an Italian language certification (CILS C1) from the University of Siena, which allows me to communicate professionally with Italian-speaking clients and customers. *️⃣ Experiences ✅️ E-Commerce Italian and English support services & social media I worked for three years at Amazon as an Italian Chat Support Specialist, handling pre-sale and after-sale inquiries, B2B support, and assisting customers through chat and social media channels. During this period, I consistently maintained high performance, received official High Performance recognition, and was promoted to support quality-related tasks to help maintain service standards and customer satisfaction. 🏴 In addition to my work at Amazon, I also worked as a freelance Italian Chat Support agent for several international e-commerce websites, including platforms such as Zaful, Rose Gold Sale, and similar online stores. Through this experience, I developed strong expertise in handling e-commerce customer issues and managing customer communication efficiently. ✳️After that, I worked for approximately four years as a freelance Italian Customer Support Specialist for the international furniture e-commerce company vidaXL in the Netherlands. In this role, I handled multiple communication channels including ( Italian phone support, chat support, email support, and social media support). My responsibilities also included B2B customer support, assisting business clients with orders, logistics coordination, and shipment-related issues. Through this experience, I developed strong expertise in European logistics processes, including working with Italian customs procedures, handling VAT-related questions, refunds, and supporting customers with tax-related inquiries related to European transactions. 🏁 Platforms & CRM During these roles, I gained extensive experience using customer support and collaboration tools such as Zendesk, Jira, Slack, and OMS systems, with around six years of experience working with Zendesk in particular. ✅️Technical experience I also have strong experience in technical customer support. I worked as a Technical Chat Support agent for Samsung through Sykes, where I handled troubleshooting and guided customers step-by-step to resolve device issues or refer them to service centers when necessary. I also worked as an Italian Technical Support specialist for Realme devices, assisting customers with troubleshooting for smartphones, IoT devices, and accessories. In addition, ✅️ Sales experience I have experience in e-commerce sales, including recovering abandoned carts, managing orders and shipments, and assisting customers through WhatsApp sales channels. I also participated in promoting online exhibitions for Italian food and beverage companies through outreach and networking on LinkedIn and other professional platforms. ✅️Data Stewart and product translate experience Regarding data-related roles, I worked as a Data Steward and Data Entry specialist. My responsibilities included verifying and analyzing data provided by clients, contacting hospitals and different organizations to validate and enrich the data, and ensuring that the information collected was accurate and reliable. I also worked on product data management and translation, translating product descriptions from English into Italian for website listings. I am reliable, detail-oriented, and committed to delivering high-quality work while meeting deadlines. I would be happy to discuss how I can support your project.

I'm a graduate of the faculty of languages. I'm a fluent Italian and English speaker. Ever since I was a child, I’ve always had a genuine interest in people and a gift for communicating with all kinds of different folks. That, and my undying love for productivity and organization, is what I would bring to the table for you. I have a great experience in the administration field, Email marketing, social media care at beIN SPORTS channels with the Italian and English language, and an educational experience in the Italian language. I have a great experience in the chat customer care field with the most famous Italian companies like Amazon.it and Uber Eats Italy. 🏆 Full of energy and ready to hustle under pressure, I am an experienced communicator, always striving to deliver the best service in a variety of fields. 🏆