Hire the Best German Specialists
in Egypt

STATEMENT Customer Service & Technical Support Specialist with experience supporting customers across e-commerce, technology, telecommunications, and the automotive industry. I have worked with Amazon Germany, Microsoft Xbox Germany, Vodafone, Autodoc, GSF Car Parts, and MIWA/Snapbuy Shopify, providing professional customer support in German and English via email, chat, and phone. My expertise includes technical troubleshooting, order management, delivery support, returns and refunds, account assistance, and customer issue resolution. I am committed to delivering exceptional customer experiences through strong communication, problem-solving skills, and a customer-focused approach.

German Customer Support & Sales Specialist with 2+ years of experience in client communication and telemarketing. Fluent in German (C1) and English (B2), with proven ability to handle customer inquiries via calls, chat, and email, maintain high satisfaction, and meet sales targets. Experienced in fast-paced environments, delivering reliable and professional results.

Customer Service Specialist with experience at Booking.com (German), Vodafone, and AT&T. Skilled in German and English data entry, problem-solving, and delivering accurate, high-quality work. I also enjoy translation and have a passion for motion graphics, which inspires my creativity and attention to detail. Ready to help clients get tasks done efficiently!

Would you like to increase your sales by 35% or boost customer satisfaction with your customer service by 37%, especially on platforms like Trustpilot and others? I know how to market new products or services—not just sell them—but get customers to recommend them to others. I have a plan for everything and know exactly what to say and what to do. With over 10 years of experience in the DACH market, I’ve dealt with thousands of people and know how to connect with each one of them. I am fluent in German, English, and Arabic, with a proven track record in sales and customer support across DACH, Swiss, UK, and US markets. 💼 Professional Experience 🔹 booking Group (Germany) – Customer Service & Sales Support 🔹 Ebookers (Switzerland) –Sales and Travel bookings & client relations 🔹 Komfortkissen (Germany) – Sales & Customer Service 🔹 Amazon Germany – Customer Service & Account Management 🔹 GoTranscript – Translation & Transcription (DE / EN / AR) 🔹 Woflow (Germany) – Data management & operations 🔹 Veeva Systems – Sales support & market expertise 🛠 Tools & Systems Shopify | Zendesk | Commslayer | Amazon System | Woflow Workforce | Voyager Amadeus | GDS Systems | Farelogix (Travel & Ticketing) Microsoft Office: Word | Excel | PowerPoint ⭐ What I Can Do for Your Business ✔️ Professional Customer Support (Email, Chat, Ticketing Systems) ✔️ Sales Support & Lead Generation for DACH markets ✔️ German ↔ English ↔ Arabic Translation ✔️ Shopify & E-commerce Customer Service ✔️ Data Entry, Research & Administrative Support ✔️ Handling complaints and improving customer satisfactionCore Services:- 🌍 Why Clients Choose Me ✅ Deep understanding of the German (DACH) market ✅ Multilingual communication (German, English, Arabic) ✅ Strong customer handling & problem-solving skills ✅ Experience with international companies and customers 💡 Not sure yet? You can start with a small paid test project to evaluate my work quality and communication. 📩 Send me a message and let’s discuss how I can help your business grow.

As a German customer service expert, I bring over 6 years of experience gained from the following companies: - Teleperformance Project: Zalando DACH (Clothing, brands, etc) - Transcom Project: Sonnen GmbH DACH (Solar Energy, Technical) - Lepeselony Media Ltd Project: LidaGreen (Order confirmation via phone) Project: Vera Italy (Order confirmation via phone) Project: Mátraparkett (Cold calling) Project Savaria GmbH (Cold calling) - Épris Fragrances Project: Épris Fragrances (Perfume) - NexEM E-Commerce GmbH Project: Vierpfotenmarkt (Products for dogs and cats) Project: Babykindwelt (Products for baby) Project: Wohngartenwelt (Products for home) - 305 Care Project: 305 Care (Skin care products) - MT Ecommerce GmbH Project: PillowDaddy (Ergonomic pillows designed to improve sleep and reduce pain) - Flappie Technologies AG Project: Flappie (Smart cat door (cat flap) powered by AI) Throughout my tenure, I adeptly managed customer inquiries concerning delivery, return, and payment cases across multiple channels including calls, emails, and chats. With a commitment to efficiency, my average handling time (AHT) consistently remained below 265 seconds, reflecting my ability to swiftly resolve customer issues while maintaining a high level of service. Proficient in the following customer support platforms: • Five9 • Voip System • Salesforce Service Cloud (zCare) • HelpScout • Gorgias • Alaiko • Novogenia • Monday Recognized for my dedication and performance, I regularly achieved top rankings among my peers, culminating in the receipt of a commendation certificate for my outstanding contributions. Translation Service: - English to German, VANBRUUN Translation of the website content - English to German Technical, Koehler BrightStar Technical translation of lighting product descriptions and instructions - English to German, Montredo GmbH Newsletter Translation. - English to German, Travelpro Products Spain S.L.U. Website Translation & Translation of Google Ads and travel product descriptions - Bilingual German & English Text Annotator, Private AI Inc. The tasks involved annotating a variety of texts using an in-house annotation tool. - MidLocalize HT & MTPE project Arabic into German - Arabic to German Proofreader, Eurabic Translation & Localization Destination ISAAC Acceptability project If you're looking for a German translator, proofreader or customer service expert who has a strong experience in E-Commerce, Shopify and WordPress, then I am your ideal candidate. Please send me a direct message to discuss how we can collaborate on your next project. I look forward to the opportunity to work with you :) -------------------------------- Search Tags: German Translator | German Translation | English to German Translation | German to Arabic Translation | Website Translation | German Customer Service I Technical Support I Solar Energy I Sonnenenergie I Solarenergie I Phone Support I E-Mail Support I Chat Support I sonnenBatterie I sonnenProtect I sonnenCharger I Sonnen I Zalando I Beauty Products I Clothing I Baby kids products I Skin Care Products I Five9 I Voip System I Salesforce Service Cloud (zCare) I HelpScout I Gorgias I Alaiko I Novogenia I Monday

I’m Mostafa Ahmed, a multilingual Customer Support and Operations Specialist with 5+ years of experience providing professional support in German, English, and Arabic. Throughout my career, I have worked with global companies across customer service, travel operations, e-commerce, and data management environments. I have extensive experience handling customer inquiries, resolving complex issues, managing bookings and account-related requests, and delivering high-quality customer experiences while maintaining strong performance metrics. What I Do Best: • Customer support via email, chat, voice, and ticketing systems • German, English, and Arabic customer communication • Order management and issue resolution • Travel and booking support (flights, hotels, and reservations) • CRM and back-office operations • Data validation, quality assurance, and process improvement • Excel reporting and operational analysis What makes me different? I combine strong customer service skills with an analytical mindset. Beyond resolving customer issues, I can identify trends, improve workflows, and provide data-driven insights that help businesses operate more efficiently. If you are looking for a reliable multilingual professional who can support your customers, streamline operations, and maintain high service quality, I’m ready to help.