Hire the Best Italian Specialists
in the Philippines

SKILLS/COMPETENCIES • Good Communicator (Fluent in English and Filipino) • Time management skills • People management skills • Effective listening skills • Team work skills • Quick learning skills • Responsible, reliable and determined • Accuracy and Attention to details. • Organization and prioritization skills. • Self motivated, initiative, high level of energy. • Tolerant and flexible to different situations. • Technical and technological skills

If you need someone who can handle your customers, protect your brand, and help reduce lost revenue, you’re in the right place. I bring 16+ years of customer service experience, including 6+ years freelancing with e-commerce and dropshipping brands and 3 years specializing in customer retention. I’ve worked behind the scenes of online businesses handling everything from everyday customer questions to frustrated customers, refunds, returns, replacements, shipping problems, cancellations, and escalations. But I don’t believe great customer service is just about answering tickets. It’s about knowing when to listen, when to solve, when to retain, and when to escalate. My retention background gives me an advantage here. I know how to turn difficult conversations around, offer the right solution, reduce unnecessary refunds and cancellations, and rebuild customer trust without sacrificing the customer experience. What I can help you with: ✓ Email, live chat, and social media customer support ✓ Shopify order management and fulfillment concerns ✓ Returns, refunds, replacements, and cancellations ✓ Customer retention and churn reduction ✓ Upselling and retention offers ✓ Shipping, tracking, lost, and delayed orders ✓ Escalations and difficult customer situations ✓ Subscription management ✓ SOP creation and process improvement ✓ Customer feedback and recurring issue identification ✓ Administrative and back-office support ✓ High-volume ticket management I’m comfortable working with Shopify, Gorgias, Zendesk, Reamaze, Freshdesk, Slack, CRM/helpdesk platforms, payment systems, and courier/tracking portals, and I adapt quickly to new tools and workflows. What Makes Me Different? I’ve spent years on the front line talking to customers, so I understand what makes them stay, what makes them leave, and what turns a small problem into a refund or negative review. I don’t just copy and paste macros. I look at the situation, understand what the customer actually needs, and find a resolution that makes sense for both the customer and the business. Whether you need someone to manage a busy support inbox, strengthen retention, clean up your customer service processes, or simply take ownership of the day-to-day customer experience, I can step in and get to work. 16+ years in Customer Service. 6+ years in E-commerce & Dropshipping. 3 years in Customer Retention. If you’re looking for someone reliable, experienced, and comfortable taking ownership without constant supervision, let’s talk.

👋 Hi! I’m an experienced Shopify Customer Service & Customer Support Specialist with 3+ years of experience helping e-commerce brands provide fast, professional, and solution-focused customer support. 🎯 I help Shopify businesses keep customers happy, reduce refunds and chargebacks, improve retention, and protect their brand reputation. Whether you need someone to 📥 manage your inbox, 🎫 handle high ticket volumes, 🤝 resolve difficult customer situations, or ⚙️ organize your support workflow I’m ready to help. 🛍️ SHOPIFY & E-COMMERCE SUPPORT 📧 Email, live chat & social media support 📦 Order processing, tracking & modifications 💰 Refunds, returns, cancellations & exchanges 🚚 Shipping delays, lost packages & delivery issues 🏠 Customer address & account updates 🏷️ Discount codes & subscription management 💳 Payment inquiries & chargebacks 🤝 Customer complaints & dispute resolution 🏭 Supplier & fulfillment coordination ❤️ Customer retention & satisfaction 💵 PayPal | Stripe | Recharge | Shopify 🎯 CUSTOMER SUPPORT SYSTEMS & OPTIMIZATION I don’t just answer tickets I help make your customer support faster, smarter, and more organized. ⚡ Macros & response templates 📋 Customer service SOPs ❓ FAQ pages & help centers 🎫 Ticket organization & workflows 🚨 Escalation procedures 📊 Customer support reports ⭐ Response-time & CSAT tracking 🔄 Processes to reduce repetitive inquiries My goal? Faster responses, consistent service, happier customers, and less work for you. 🚀 💬 SOCIAL MEDIA CUSTOMER SUPPORT I can professionally manage customer interactions across: 🔵 Facebook 📸 Instagram 🎵 TikTok 💬 Meta platforms From responding to messages and comments to handling complaints and moderating inappropriate content, I’ll help ensure your brand stays responsive, professional, and customer-friendly. ❤️ 🛠️ TOOLS & PLATFORMS 🎧 Customer Support: Gorgias | Zendesk | Freshdesk | Help Scout | Zoho CRM | Reamaze | Trengo | eDesk | Richpanel | Commslayer 🛒 E-commerce & Payments: Shopify | PayPal | Stripe | Recharge | AliExpress | CJ Dropshipping | Dropsure 📧 Email & Communication: Gmail | Outlook | Google Workspace | GoDaddy | Private-Mail | Strato Webmail | Slack | Discord | Skype | WhatsApp | WeChat 📦 Order & Fulfillment: Linnworks | Fulfilment China | Service Point 🚚 Shipping & Tracking: USPS | UPS | DHL | FedEx | 17TRACK | YunExpress | PostNL | Universal Parcel Tracking 🌍 MULTILINGUAL CUSTOMER SUPPORT Using DeepL, Google Translate, and AI-assisted workflows, I can assist international customers across multiple languages: 🇩🇪 German | 🇳🇱 Dutch | 🇸🇪 Swedish | 🇫🇷 French | 🇮🇹 Italian | 🇪🇸 Spanish | 🇵🇹 Portuguese | 🇸🇦 Arabic | 🇹🇷 Turkish | 🇷🇺 Russian | 🇬🇷 Greek | 🇵🇱 Polish | 🇫🇮 Finnish & more. 🏆 E-COMMERCE EXPERIENCE I have supported businesses across a wide range of industries: 💄 Beauty & Personal Care 🦷 Dental Products 🌿 Wellness Products 👗 Fashion & Dropshipping 💎 Jewelry & Accessories 👓 Eyewear 🛠️ Tools & Equipment 🛒 General Merchandise 🛴 Electric Scooters & E-Bikes 💡 Home & Lighting Products 🌎 I’ve supported customers across the USA, Europe, and international markets, giving me experience with different customer expectations, shipping situations, and communication styles. ⭐ WHY WORK WITH ME? ✅ 3+ years of e-commerce customer service experience 🛍️ Strong hands-on Shopify knowledge ⚡ Fast, professional & reliable communication ❤️ Friendly, patient & empathetic customer care 🎫 Experienced with high-volume support 🔎 Excellent attention to detail 😌 Calm when handling difficult or frustrated customers 💰 Focused on reducing unnecessary refunds & chargebacks 📅 Available on weekends & holidays when required 🤝 Interested in reliable, long-term partnerships 📋 Able to follow your SOPs or help create better ones 📈 Growing quickly or entering a high-volume season? I can also scale your customer support with trained backup staff under my supervision. You’ll continue communicating directly with me while I remain responsible for quality control, workflow management, and customer satisfaction. 🚀 MORE THAN JUST ANSWERING TICKETS Great customer service isn’t just about replying quickly. Every conversation is an opportunity to: ❤️ Keep a customer happy 💰 Protect a sale 🤝 Build trust ⭐ Strengthen your reputation 🔄 Turn first-time buyers into repeat customers When I represent your store, I treat your customers like your brand’s customers — not just another ticket in the queue. 🟢 Looking for a reliable Shopify Customer Service Representative, E-commerce Support Specialist, or Virtual Assistant? 📩 Send me a message on Upwork! Tell me about your store, support channels, and current ticket volume, and let’s discuss how I can make your customer support smoother, faster, and easier to manage. 🚀 Best regards, Lexter

Hi, I'm Donna 👋 I help e-commerce businesses run smoother — faster responses, cleaner operations, and less manual work. With 10+ years in customer service and 2.5+ years specifically in e-commerce support, I've worked simultaneously across multiple UK and US brands managing daily CS operations, order management, multi-channel support, and fulfillment coordination. My current clients include brands on Shopify, eBay, TikTok Shop, Walmart, Tesco, Onbuy, and Etsy. What I bring to your store: 📧 E-Commerce Customer Service Reamaze, Freshdesk, Shopify — daily inbox management, order tracking, returns, refunds, escalations, Recharge subscriptions, and review platforms (Trustpilot, Lipscore) 🛍️ Store & Product Operations Shopify product uploads, variant setup, SEO listings, catalog management across Etsy, Amazon, eBay, Walmart, Tesco, Superdrug, and Onbuy 🤖 Automation & Workflow Building Built a Google Apps Script CS reply tool that cut response time from 3 minutes to under 10 seconds. Also build n8n and Zapier workflows for e-commerce operations — no paid APIs needed. 🎨 Graphic Design & POD Print-ready designs and mockups using Photoshop, Affinity Designer, Canva, and Placeit. Supported brands including Birdy Boutique (multi-million-dollar POD), BaileyDesignedCo (320k+ Etsy sales), and YellowBird Art (Amazon best seller). 🎥 AI Content & UGC AI-generated product videos, UGC-style content, and social media visuals using Veo3, Sora, HeyGen, Hedra, Midjourney, and Ideogram. 100% Job Success | 8 completed jobs | Available 30+ hrs/week Let's work together 👇

Need an 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝘼𝙄 𝘼𝙙 𝘾𝙧𝙚𝙖𝙩𝙞𝙫𝙚 & 𝙐𝙂𝘾 𝙑𝙞𝙙𝙚𝙤 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩? AI UGC Video Ads | Meta Ad Creatives | YouTube Thumbnails | Amazon A+ & Shopify I help brands and creators get more clicks, engagement, and sales — with AI-powered video ads and high-performance visual design. 🎬 AI UGC video ads that look real (not robotic) 📈 Meta, TikTok & YouTube creatives built to convert 🎯 High-CTR thumbnail design across any niche 🤝 Fast turnaround, brand-compliant, zero revision loops ⚡ Scalable AI production — more output, less budget What I do: 🔥 𝘼𝙄 𝙐𝙂𝘾 𝙑𝙞𝙙𝙚𝙤 𝘼𝙙𝙨 Realistic faceless or presenter-style video ads using Kling 2.5, Seedance, ElevenLabs voiceover & CapCut — built for Meta, TikTok, and YouTube 🔥 𝙈𝙚𝙩𝙖 𝘼𝙙𝙨 𝘾𝙧𝙚𝙖𝙩𝙞𝙫𝙚 𝘿𝙚𝙨𝙞𝙜𝙣 Scroll-stopping static ad creatives designed to boost CTR and conversions on Meta platforms 🔥 𝙔𝙤𝙪𝙏𝙪𝙗𝙚 𝙏𝙝𝙪𝙢𝙗𝙣𝙖𝙞𝙡 𝘿𝙚𝙨𝙞𝙜𝙣 (𝙃𝙞𝙜𝙝 𝘾𝙏𝙍) Click-worthy thumbnails with strong visual hooks, emotion triggers, and mobile-first impact 🔥 𝘼𝙢𝙖𝙯𝙤𝙣 𝘼+ 𝘾𝙤𝙣𝙩𝙚𝙣𝙩 & 𝙇𝙞𝙨𝙩𝙞𝙣𝙜 𝙄𝙢𝙖𝙜𝙚𝙨 Infographics and product visuals that communicate value clearly and drive more sales 🔥 𝙎𝙝𝙤𝙥𝙞𝙛𝙮 𝙋𝙧𝙤𝙙𝙪𝙘𝙩 & 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝙑𝙞𝙨𝙪𝙖𝙡𝙨 Clean, conversion-focused banners and store creatives for eCommerce brands 🔥 𝘼/𝘽 𝙏𝙚𝙨𝙩𝙞𝙣𝙜 𝙑𝙖𝙧𝙞𝙖𝙩𝙞𝙤𝙣𝙨 Multiple creative versions to test what performs — static, video, or hybrid Tools: Photoshop · Illustrator · After Effects · CapCut · Kling 2.5 · Seedance · ElevenLabs · Nano Banana · Canva Simple: I create AI-powered ads and visuals that get attention — and turn that attention into clicks and sales. 👉 𝙎𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙤𝙣 𝙐𝙥𝙬𝙤𝙧𝙠 👉 𝘾𝙡𝙞𝙘𝙠 𝙩𝙝𝙚 𝙜𝙧𝙚𝙚𝙣 "𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙚" 𝙗𝙪𝙩𝙩𝙤𝙣 👉 𝘾𝙝𝙤𝙤𝙨𝙚 𝙖 𝟯𝟬-𝙢𝙞𝙣𝙪𝙩𝙚 𝙨𝙡𝙤𝙩 𝙖𝙣𝙙 𝙄'𝙡𝙡 𝙘𝙤𝙣𝙛𝙞𝙧𝙢 𝙩𝙝𝙚 𝙩𝙞𝙢𝙚

Im an talian Cook living in the Philippines, Wine sommelier, English to Italian food translator and Copywriter, Service Desk Agent. I have more than 15 years experience in this field. I can translate anything from English to Italian. Worked as switchboard operator, technical support and costumers service.