Hire the Best Italian Specialists
in the Philippines

Ciao! I’m an Italian bilingual professional with more than 10 years of experience, supporting international clients and working across customer support, technical support, translation, operations, and team leadership. Throughout my career, I’ve worked in fast-paced international environments where clear communication, accuracy, problem-solving, and reliability were essential. I’ve supported Italian-speaking clients and teams, handled L1 and SAP-related support, translated between Italian and English, coordinated with stakeholders, and eventually progressed into senior and team leadership roles. I can help you with: • Italian & English Customer Support • Chat, Email & Ticket Support • Virtual Assistance & Administrative Tasks • Italian-English Translation & Localization • L1 / Technical Support • SAP Functional Support • Data Entry & Documentation • Client & Stakeholder Communication • Team Coordination & Operations Support I’m fluent in both Italian and English and comfortable communicating professionally with customers, colleagues, and international teams. I’m currently looking for remote opportunities where I can bring my corporate experience into a flexible environment. Whether you need someone to manage customer conversations, assist with daily operations, provide bilingual support, or simply be a reliable person you can trust to get things done, I’d be happy to help. Let’s work together!

Ciao! I'm Mirco, a bilingual (Italian/English/Tagalog) professional with enterprise-level SAP experience AND the versatility of a full-service virtual assistant. Whether you need someone who understands SAP HCM, SuccessFactors, or Cornerstone On Demand, or just needs polished content, automation, and design, I bring both worlds together. I've contributed to SAP go-lives for Leonardo (2025), supported Generali's learning platform, and led bilingual SAP teams at Accenture, while simultaneously running freelance VA, design, and social media projects. That combination is rare. What I Offer: 🇮🇹 Italian Bilingual Services Translation, transcription, cultural consulting, voice recordings (ElevenLabs/HeyGen), Italian copywriting, and bridging communication between Italian and English-speaking clients or teams. 🖥️ SAP & Tech Consulting Support SAP HCM, SuccessFactors, Cornerstone On Demand (Core CSX Specialist + Learning CSX Expert certified), ABAP support, KPI reporting, ServiceNow ticketing, and learning platform configuration. 📋 Virtual Assistance & Operations Inbox/calendar management, data entry, research, customer support, lead generation. Proficient in ClickUp, Trello, Google Workspace, and Microsoft 365. 📱 Social Media Management Content scheduling, caption writing, hashtag research, community management, analytics via Metricool and Social Blade. Managed LinkedIn, Meta, and TikTok for clients. 🎨 Graphic & Website Design Social media graphics, branded templates, marketing materials, and web design using Canva, Adobe Creative Suite, Wix, WordPress, and Squarespace. ⚙️ Automation & AI Workflow automation via Zapier, Make, ManyChat, and GoHighLevel. AI-assisted content using ChatGPT, Claude, and Gemini. Why Clients Choose Me: → Enterprise SAP background + freelance agility, most VAs have neither → Fluent Italian opens doors to European and Italian-market clients → 100% Job Success with five-star reviews → Certified in Cornerstone On Demand (3 certifications) → Every deadline met, proactive communication always If you need someone bilingual, technically grounded, and creatively capable, I'm the rare hire that covers all three. Send me a message and let's talk.

If you need someone who can handle your customers, protect your brand, and help reduce lost revenue, you’re in the right place. I bring 16+ years of customer service experience, including 6+ years freelancing with e-commerce and dropshipping brands and 3 years specializing in customer retention. I’ve worked behind the scenes of online businesses handling everything from everyday customer questions to frustrated customers, refunds, returns, replacements, shipping problems, cancellations, and escalations. But I don’t believe great customer service is just about answering tickets. It’s about knowing when to listen, when to solve, when to retain, and when to escalate. My retention background gives me an advantage here. I know how to turn difficult conversations around, offer the right solution, reduce unnecessary refunds and cancellations, and rebuild customer trust without sacrificing the customer experience. What I can help you with: ✓ Email, live chat, and social media customer support ✓ Shopify order management and fulfillment concerns ✓ Returns, refunds, replacements, and cancellations ✓ Customer retention and churn reduction ✓ Upselling and retention offers ✓ Shipping, tracking, lost, and delayed orders ✓ Escalations and difficult customer situations ✓ Subscription management ✓ SOP creation and process improvement ✓ Customer feedback and recurring issue identification ✓ Administrative and back-office support ✓ High-volume ticket management I’m comfortable working with Shopify, Gorgias, Zendesk, Reamaze, Freshdesk, Slack, CRM/helpdesk platforms, payment systems, and courier/tracking portals, and I adapt quickly to new tools and workflows. What Makes Me Different? I’ve spent years on the front line talking to customers, so I understand what makes them stay, what makes them leave, and what turns a small problem into a refund or negative review. I don’t just copy and paste macros. I look at the situation, understand what the customer actually needs, and find a resolution that makes sense for both the customer and the business. Whether you need someone to manage a busy support inbox, strengthen retention, clean up your customer service processes, or simply take ownership of the day-to-day customer experience, I can step in and get to work. 16+ years in Customer Service. 6+ years in E-commerce & Dropshipping. 3 years in Customer Retention. If you’re looking for someone reliable, experienced, and comfortable taking ownership without constant supervision, let’s talk.

Are you someone who is looking for a well-rounded Virtual Assistant & Translator You might want to collaborate me. What services I can offer? 🇮🇹 Native Italian Speaker English to Italian Translator & vice versa 💻✨ Slides and PowerPoint Presentations Designer 📷 Photo and Video Editor ( Facebook and IG Content Creator) 📫 Email and Social Media Management (Gmail, Facebook, Instagram and Twitter) 📆 Appointment Setter, Calendar and Schedule Management 🕵🏻‍♂️ Research 👩‍💼 Customer Service experiences WHY CHOOSE ME OVER OTHER FREELANCERS? ✅ Client Reviews: I focus on providing VALUE to all of my Clients and Earning their TRUST. The Client Reviews and Feedback on my Profile are critical to me and the value that I provide. ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients amazed. ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Resilience: Reach out to any of my Current or Former Clients and ask them about my resilience. Any issue that my Clients face, I attack them head-on and find a SOLUTION. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my Client's situations. What can you expect from me? 🌹Amazing level of attention to details. 🌹 Exceptional Work Ethics 🌹Passion for going above and beyond to meet my client’s expectation. 🌹 Enthusiasm for working hard & give my best at every aspect of the job. 🌹 Will to learn & improve my overall skills in a professional manner. 🌹 Integrity and Flexibility with a ‘can do’ attitude. ‼️ Also with average quality of equipment to deliver quality result ‼️ ✅ Desktop Intel Core i5 4th Gen - 8gb RAM - 500gb Storage (250gb Hard Disk, @50gb Back-up Drive) ✅ Webcam HD 1080P ✅ Headset with mic 🙋I am eager to work with you to provide reliable, consistent, and high-quality services to your business or culture. Please contact me, so we can discuss how we can work together to meet your business needs FULLY!