Hire the Best Chinese to English Translators
in the Philippines

Hi! I’m Cai Zhuan Heah, a native Mandarin speaker fluent in both Simplified and Traditional Chinese. With five years of experience in the retail industry (B2B & B2C) as an assistant and sales professional, I have developed strong skills in customer relations, sales analysis, merchandising, and e-commerce. I specialize in Mandarin-English translation, transcription, web research, virtual assistance, and voice-over work. My expertise includes translating business documents, emails, and medical content, facilitating meetings, and handling inquiries with accuracy and cultural sensitivity. I am also skilled in administrative tasks, such as paperwork, processing reimbursements, scheduling, email and phone correspondence, as well as hotel and flight bookings when travel is required. With strong organizational, problem-solving, and decision-making abilities, I strive to deliver high-quality service while continuously learning to enhance productivity and efficiency. I am available to start immediately—let’s connect and collaborate!

I'm Chinese Filipino and I'm a native English speaker who was raised and educated trilingually. My translation quality is guaranteed by 13 years of relevant work experience -- 4.5 years from the corporate sector as a Mandarin Financial Language Editor for S&P Global Market Intelligence and 8.5 years as a freelance Chinese Translator/Editor for various individual and enterprise accounts here on Upwork. CERTIFICATIONS/QUALIFICATIONS - Overall Band 8.0, IELTS General Training (taken March 2018) - Level 6 (Advanced), Hanyu Shuiping Kaoshi (HSK) Chinese Proficiency Test (taken Dec 2012) - Advanced Level, Hanyu Shuiping Kouyu Kaoshi (HSKK) Oral Proficiency Test (taken Dec 2012)

With seven years of experience in transcription, I have sharpened my active listening skills and attention to detail, ensuring high-quality, accurate transcripts across a variety of industries. My work encompasses general transcription, medical research, legal proceedings, Zoom meetings, lectures, focus groups, interviews, podcasts, and more. Throughout my career, I have collaborated with clients from around the world, which has enabled me to become proficient in understanding diverse accents, including British, Australian, Chinese, Jamaican, and others. Having lived and worked in the United States for 17 years—11 of which were spent working there—I bring a unique cultural perspective and a dedicated work ethic to every project. I am committed to providing highly accurate transcripts with prompt turnaround times, always striving to exceed client expectations. My strong communication skills, meticulous attention to detail, and ability to follow instructions make me a reliable partner whether working independently or as part of a team. I look forward to helping you achieve your project goals with professionalism and efficiency. • I am bilingual, fluent in both English and Tagalog. • I have an extensive experience serving clients across Australia, the United States, and Canada. • My typing speed is 80-85 words per minute, enabling me to work efficiently without compromising quality. • I am proficient in a range of software tools including Adobe Photoshop, Microsoft PowerPoint, Excel, Word, and Audacity, allowing me to handle a variety of tasks with ease. • With strong communication skills, I excel at presenting and conveying ideas clearly, whether verbally or in writing. • My organizational skills enable me to effectively manage teams and projects, ensuring deadlines are met and expectations exceeded. • As a fast learner, problem solver, and collaborative team player, I am committed to contributing meaningful value to your business or project. If you are interested in discussing how I can contribute to your business or project, please do not hesitate to contact me. I am confident that I can provide you with precise transcripts and insightful contributions to help your organization/company succeed. Let’s explore how my skills and services can align with your needs.

**TOP RATED! 
Less than 10% Upwork freelancers have this badge. 89 Five-Star Reviews!** Hello, and thank you for visiting my Upwork profile, here is a quick outline of my skills and talents. I am a native German with near-native English proficiency and excellent written and verbal skills in both languages and 26 years of experience as an English to German translator/proofreader. I do quality and accurate translations of English Educational/IT/Marketing/E-Commerce and other material into German and deliver a quick turnaround. I have a keen sense of translation, Word choice, sentence structure, punctuation, grammar, etc. and my forte is to make sure that my translations sound like natural German. Presently, I am translating a monthly Newsletter for Microsoft Corporation in Redmond, WA (since July 2020), and since May 2020 I am translating daily stock market news for the Spanish translation agency IPT-Translations. I am also doing sporadic linguistic work for DeepL, the biggest AI-Company in Germany, such as linguistic research, translations and writing text prompts to help train their software engines. **Voice-Over Recordings** Aside from translations I also record voice-overs in studio quality for language audiobooks, sales & 'How-To' videos, IVR Phone recordings, kidz-apps, travel guides, explainer videos and YouTube tutorials, etc., in German and in English. I use the Samson Q1U Dynamic Microphone in a soundproofed environment (acoustic foam, studio set up). Likewise, I am also experienced in timing audios and syncing them to original videos and slideshows. **Highlights of my History as a Linguist** From June 2020 to May 2022 I translated video subtitles and captions for Rev (rev.com), San Francisco, which amounted to 3500 minutes of video material and earnings of $10,200 for a total of 360 videos, using their in-house Atlas video editor. The majority were sales, marketing & e-commerce videos, as well as product videos for corporations such as Yamaha, Fender, D'Addario, Helix, Lumisoft, Hitachi, Canon, Amazon Music, Hines, Schenker, Enes Ylmazer, Körber, LUMA Institute, LumaFusion, MOOG, Indeed, Jay Leno, HubSpot, Tennis Channel, RELEVANT, snap oneTM and many others. I also translated TEDx Talks and Ed Sullivan Shows featuring Louis Armstrong, Elvis Presley, Diana Ross & The Supremes, Ella Fitzgerald and the Four Tops, which included translating the song lyrics. From April 2017 to August 2019 I translated ca. 600 quizzes for Howstuffworks.com from English to German, the topics ranging from music, movies, the 80s, cars, how to fix cars, personality quizzes, math & science quizzes, general knowledge, history, geography to many other subjects. Because my client's business needs changed, he ended the contract in August 2019. From 2014 until 2017 I was focusing on doing voice-overs for many clients and companies from all over the world and was taking care of the translations part for some of them as well. In 2013 I was busy working for the Marvel Comics Group via Language Connect, UK, translating comic book back issues (1968 - 2013) of Spider-Man, X-Men, Avengers, Iron Man, Thor, Captain America, Wolverine, Deadpool, Doctor Strange, Hulk, Silver Surfer, Daredevil, Fantastic Four and many other superheroes. From 1998 to 2012
 I was co-heading the English-German translations desk for the publishing companies Aurora Productions, CH and Activated Desk, UK, all the while working in an English speaking micro-environment. In this position my focus was on translations from the ground up, proofreading and quality control. I was also overseeing and training a group of remote translators and facilitated and proofread their work. The majority of the material has been on the topics of personal development, coaching & training, and on religion & spirituality. To further underscore my proficiency and language awareness: I hold a degree as a TEFL-Teacher (teaching English as a foreign language); I am a certified Life-Coach as well and coach clients in both languages.

I'm a bilingual Japanese–English professional with hands-on experience in product translation, data annotation, and quality control for large-scale e-commerce and AI training projects. I’ve worked on translating and localizing hundreds of Ecommerce product listings, ensuring clarity, accuracy, and market-ready language tailored to international buyers. I also contributed to AI development by annotating anime, movies, and other video content, tagging emotional cues, genres, and characters, and conducting quality checks to meet strict accuracy standards.

Here are what other clients has to say to my work. ⭐⭐⭐⭐⭐ - "Romel is TOP NOTCH. Romel is one of a kind. I have never worked with someone like him on Upwork. Romel shows a level of attentiveness, attention to detail, follow through, communication, accountability, and great judgement. I would without hesitation hire Romel again and recommend him to anyone" ⭐⭐⭐⭐⭐ - "Great work! took on the task in short notice and with enthusiasm. This was a data entry, VA type project and was performed to the highest level in a faster then expected time frame. This freelancer is co-operative, eager and happy to work hard! Great experience and will definitely be hiring again for similar jobs in the future. Thank you!" ⭐⭐⭐⭐⭐ - "Had a great experience - fast and detailed replies, good questions, expectations set and met, and work quality was great. The task was not an easy one, but Romel was able to get everything I needed at a really good turnaround rate. Would recommend for others and I plan on working with Romel again in the near future." ⭐⭐⭐⭐⭐ - "Romel is a lovely human who was a pleasure to work with. His communication was excellent. He offered suggestions that would make the project more successful. I certainly hope to hire him again in future." What I can do for you: - Email support/ Live chat support / Admin Tasks - Virtual Assistant - Documentations / Reports - Social Media moderator ( posting, answering messages, comments and etc.) - Stripe Refunds / Order Processing - Chatter Team Manager - NFT Discord Team Manager - Crypto & Blockchain Customer Service I am proficient in: - Google Suite - Zendesk - Hubspot - Stripe Refunds - Asana - Jira - Helpshift - Facebook/ Twitter/ Instagram - Shopify - Gaming Industry - Crypto Here are my skills and strengths: - Excellent communication - Email writing - Analytical skills - Works well independently, as well as in a team - Problem-solving skills - Can-do attitude - Quick Learner - Taking Initiative - Internet research You may send me an invite if you need my help.