Hire the Best Chat Support Specialists
in Italy

Highly skilled Virtual Assistant with 5+ years of experience in customer support, administration, data entry, and project management. I work independently or as part of a team to help you achieve your goals and grow your business. Core Expertise GHL & Automation Specialist: I design automatic workflows to save you time. I build sales funnels, set up email campaigns, and manage marketing automations inside GoHighLevel to turn leads into buyers. Web Development: I create beautiful showcase websites and e-commerce stores. I also have deep platform knowledge from working as technical support for a website builder. QA Analyst & IT Knowledge: I test software quality, find bugs, and solve complex technical issues using my IT background.Admin & Client Support: I manage your daily data, organize your business projects, and take care of your customers with top-tier support. Why Choose Me I offer a unique mix of administrative skills and advanced technical expertise. I am always willing to go the extra mile to deliver great results. Contact me today to discuss how we can work together!

⭐️⭐️⭐️⭐️⭐️ "Mariachiara is extremely talented. She consistently delivers high-quality work on time and is a fast learner..." Hi there — yep, that’s me. I’m Mariachiara: trilingual (Italian · English · Spanish), digitally curious, and calmly obsessed with doing things well (and on time). For the past 5+ years, I’ve supported startups and eCommerce brands by keeping the backend organized, customers happy, and creative content flowing. From handling orders and DMs to writing captions and cleaning up messy inboxes, I’m the person you trust when details matter but time is short. ✍️ What I actually do: - Customer support across email, chat & socials (calm tone, clear replies) - Order & return management (Shopify, Meta, Stripe…) - Community replies, DM engagement & inbox cleanups - Help docs, FAQ building, and writing solid auto-replies - Light content: IG captions, Canva visuals, story templates - Coordinating tasks and tools (so your team stays focused) 🛠 Daily tools I’m fluent in: Shopify · Meta Business Suite · Canva · Notion · Trello · CapCut · Zendesk · Airtable · Midjourney · Slack · Zoom If you're looking for someone who's sharp, self-sufficient, and actually enjoys putting order into digital chaos — I'm your person. Let’s make things run smoother, together.

Virtual Assistant/Data Entry/Customer Service/Accountant/Administrative Support/Spanish Hi, I'm Maribel, nice to meet you! Are you looking for a virtual assistant with over 10 years of experience in accounting and business administration, who can help you organize and lighten your workload quickly and efficiently? 🌟🌟🌟You've come to the right profile! 🌟🌟🌟 ⭐⭐⭐Let me help you! ⭐⭐⭐ My priority is to offer you unparalleled support for your project. With my dedication and experience, you can trust that the tasks you delegate to me will be in good hands. I also assure you that I will handle sensitive information with the utmost confidentiality. Known for my quick learning curve and attention to detail, I'm very good at following instructions and enjoy working with clients, providing excellent service. Over time, I have gained experience in a variety of areas, including: ✅ Administrative work: 📝 🌟 Accounting (ledgers, accounting entries, invoices, reports) 🌟 File conversion (PDF, Excel, and Word), copy and paste. 🌟 Data Entry 🌟 Administrative Support 📂 🌟 Virtual Assistance 💻 🌟 Customer Service (emailing, quoting, advertising, and resolving inquiries) 📋 🌟 Internet Research (Commercial Data Collection) 🌟 Email management 📧 🌟 Calendar management 🌟 Reporting and Quote Generation 🌟 Surveys 🌟 Legal Document Administration and Management ✅ Experience with collaboration and office suites: 📲 ✨ Microsoft Office (Word, Excel, Outlook, PowerPoint) ✨ G-Suite (Google Docs, Google Sheets, Drive, Gmail, Calendar) ✨ Communication and Collaboration: Gmail, WhatsApp Business, Slack, Trello, Zoom, Google Meet, Telegram, Buffer. ✨ Canva ✨ GPT Chat, Gemini ✨ WhatsApp Business 🌎 Languages ⭐Spanish: Native 🇨🇴 ⭐English: Basic (written communication and operational tasks) 🇺🇸 ⭐Italian: Intermediate (conversational) 💡 If you're looking for someone with initiative, reliability, and who can provide effective solutions for your business, let's talk and work together to take your project even further! 🚀🤝 📈🏆💪

I’m a multilingual Customer Support & Onboarding Specialist with over 10 years of experience working in international and remote environments. I’ve worked with customer support, reservations, onboarding and client communication for global companies, supporting customers via email and chat with a strong focus on quality, clarity and customer satisfaction. I can help with: • Customer support via email and chat • Reservation & booking support • Customer onboarding and follow-ups • Inbound lead handling and client communication (no cold calling) • Administrative and coordination tasks I’m fluent in Swedish, English and Italian and I’m used to working remotely with structured processes and international teams. I’m reliable, proactive and detail-oriented, and I’m looking for long-term remote collaborations where good communication and customer experience are key.

I'm an italian freelancer specialized in: customer care management, e-commerce management, italian copywriting/proofreading, compliance officer, AI trainer I have been working in customer service for over 9 years, I've managed different teams and have dealt entirely with customer service for several e-commerce. My experience makes me independent and multitasking, in fact I have different skills also in digital marketing I've experience in different types of e-commerce (clothing, accessories, electronics, furniture, sports, gadget etc). I took care of: -customer satisfaction - Management of incoming calls, - Ticket management, - Live chat and e-mails, - Warranty and returns, - First and second level problem solving, - Customer satisfaction, - Claims -Proofreading and copywriting -Creation of workflow, AI bot and AI training I worked as customer service agent and customer support manager in Italian, English and Spanish language I speak italian (mother tongue), intermediate english and basic french and spanish. I constantly work with foreign teams writing in English, I have a good written/reading knowledge of English.

I’m a Customer Support Specialist working in Italian, English and German, 13+ years of experience on Upwork supporting startups, SaaS companies and e-commerce businesses. I help digital teams deliver calm, effective and human customer support, even when situations become complex or customers are frustrated. I don’t just answer tickets - I look at the bigger picture. I learn the product, anticipate issues and help protect the customer relationship. 🔥 What I do best ✅ Customer Support for SaaS & IT services ✅ Customer Service for E-commerce & Shopify stores ✅ Pre-sales & post-sales support ✅ Refunds, subscriptions, payments & delivery issues ✅ Customer retention & upsell support ✅ Communication with fulfillment teams, developers and founders Support provided in: • Italian • English • German 👨🏻‍💻 Strong technical edge (big plus) Unlike many support agents, I also have a strong technical background. ✅ WordPress & WooCommerce support and maintenance (updates, plugins, backups, troubleshooting) ✅ Website-related technical checks and fixes ✅ SEO troubleshooting for WordPress websites This allows me to solve problems faster without escalating unnecessarily. 🤝 How I work Calm, professional, customer-first attitude Strong critical thinking & troubleshooting skills High empathy, even with frustrated customers Fast learner, autonomous and reliable Used to working directly with founders and lean teams I integrate quickly into existing workflows and take ownership of my role. Tools & Platforms I’ve Worked With: *Helpdesk & Customer Support* - Zendesk | Intercom | Gorgias | Help Scout | Freshdesk | Front | HubSpot *E-commerce Platforms* - Shopify | WooCommerce *Payments & Billing* - Stripe | PayPal | Adyen | Mollie | Ecommpay | Recharge *Returns & Post-Purchase* - Loop Returns *AI & Productivity Tools* - ChatGPT | Claude AI | Gemini AI *Collaboration & Project Management* - Slack | Microsoft Teams | Trello | Notion | Asana | ClickUp | Linear *Automation* - Zapier | Make *Google Workspace* - Gmail | Google Calendar | Google Docs *Website & CMS* - WordPress | Elementor Pro | cPanel *Design & Content* - Canva | Pixelmator Pro *E-commerce Marketing* - Klaviyo