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in Italy

Experienced Customer Service & Support Specialist with 15+ years in e-commerce, banking, tourism, cosmetics, and wellness industries. I help businesses improve customer satisfaction, retention, and operational efficiency through fast, structured, and solution-focused support. Core expertise includes: Customer support (email, chat, ticketing systems) Complaint handling, escalation & de-escalation management Order processing, refunds, returns & post-sale support CRM systems: Shopify, HubSpot, Salesforce, NewBook Customer experience optimization & process improvement Administrative and customer data management Transcription & AI-assisted Content Work: I also have experience working with audio and video transcription workflows supported by AI tools, including: - Verbatim and clean-read transcription - Linguistic quality control and text verification - Speaker identification and differentiation - Time-stamping and segmentation - Annotation of pauses, background noise, and non-speech events This ensures accurate, structured, and usable transcripts suitable for business, research, and content production. I have worked in high-volume, fast-paced environments (banking, retail, tourism, beauty & fitness brands), consistently ensuring professional communication, fast response times, and high customer satisfaction standards. Progressing from customer support operator to Customer Service Manager & Training Specialist, I have developed strong operational and team optimization skills, helping companies improve service quality and customer retention. Focus: turning customer interactions into long-term trust and measurable business value.

I am a multilingual customer support specialist with experience working directly with customers in busy retail environments. I am used to helping people every day, solving problems, answering questions, and staying calm under pressure. I speak Italian, Albanian, English, and Spanish, and I can assist customers through chat, email, and phone support. I can help with: * Customer support * Email and chat communication * Order assistance * Multilingual communication * Customer satisfaction * Virtual assistant tasks I am reliable, patient, and always willing to learn new things. I take my work seriously and I always try to give customers a positive experience. At the moment, I am looking for remote opportunities where I can grow professionally and build long-term collaborations.

I’m a Customer Support Specialist working in Italian, English and German, 13+ years of experience on Upwork supporting startups, SaaS companies and e-commerce businesses. I help digital teams deliver calm, effective and human customer support, even when situations become complex or customers are frustrated. I don’t just answer tickets - I look at the bigger picture. I learn the product, anticipate issues and help protect the customer relationship. 🔥 What I do best ✅ Customer Support for SaaS & IT services ✅ Customer Service for E-commerce & Shopify stores ✅ Pre-sales & post-sales support ✅ Refunds, subscriptions, payments & delivery issues ✅ Customer retention & upsell support ✅ Communication with fulfillment teams, developers and founders Support provided in: • Italian • English • German 👨🏻‍💻 Strong technical edge (big plus) Unlike many support agents, I also have a strong technical background. ✅ WordPress & WooCommerce support and maintenance (updates, plugins, backups, troubleshooting) ✅ Website-related technical checks and fixes ✅ SEO troubleshooting for WordPress websites This allows me to solve problems faster without escalating unnecessarily. 🤝 How I work Calm, professional, customer-first attitude Strong critical thinking & troubleshooting skills High empathy, even with frustrated customers Fast learner, autonomous and reliable Used to working directly with founders and lean teams I integrate quickly into existing workflows and take ownership of my role. Tools & Platforms I’ve Worked With: *Helpdesk & Customer Support* - Zendesk | Intercom | Gorgias | Help Scout | Freshdesk | Front | HubSpot *E-commerce Platforms* - Shopify | WooCommerce *Payments & Billing* - Stripe | PayPal | Adyen | Mollie | Ecommpay | Recharge *Returns & Post-Purchase* - Loop Returns *AI & Productivity Tools* - ChatGPT | Claude AI | Gemini AI *Collaboration & Project Management* - Slack | Microsoft Teams | Trello | Notion | Asana | ClickUp | Linear *Automation* - Zapier | Make *Google Workspace* - Gmail | Google Calendar | Google Docs *Website & CMS* - WordPress | Elementor Pro | cPanel *Design & Content* - Canva | Pixelmator Pro *E-commerce Marketing* - Klaviyo

Highly skilled Virtual Assistant with 5+ years of experience in customer support, administration, data entry, and project management. I work independently or as part of a team to help you achieve your goals and grow your business. Core Expertise GHL & Automation Specialist: I design automatic workflows to save you time. I build sales funnels, set up email campaigns, and manage marketing automations inside GoHighLevel to turn leads into buyers. Web Development: I create beautiful showcase websites and e-commerce stores. I also have deep platform knowledge from working as technical support for a website builder. QA Analyst & IT Knowledge: I test software quality, find bugs, and solve complex technical issues using my IT background.Admin & Client Support: I manage your daily data, organize your business projects, and take care of your customers with top-tier support. Why Choose Me I offer a unique mix of administrative skills and advanced technical expertise. I am always willing to go the extra mile to deliver great results. Contact me today to discuss how we can work together!

Virtual Assistant/Data Entry/Customer Service/Accountant/Administrative Support/Spanish Hi, I'm Maribel, nice to meet you! Are you looking for a virtual assistant with over 10 years of experience in accounting and business administration, who can help you organize and lighten your workload quickly and efficiently? 🌟🌟🌟You've come to the right profile! 🌟🌟🌟 ⭐⭐⭐Let me help you! ⭐⭐⭐ My priority is to offer you unparalleled support for your project. With my dedication and experience, you can trust that the tasks you delegate to me will be in good hands. I also assure you that I will handle sensitive information with the utmost confidentiality. Known for my quick learning curve and attention to detail, I'm very good at following instructions and enjoy working with clients, providing excellent service. Over time, I have gained experience in a variety of areas, including: ✅ Administrative work: 📝 🌟 Accounting (ledgers, accounting entries, invoices, reports) 🌟 File conversion (PDF, Excel, and Word), copy and paste. 🌟 Data Entry 🌟 Administrative Support 📂 🌟 Virtual Assistance 💻 🌟 Customer Service (emailing, quoting, advertising, and resolving inquiries) 📋 🌟 Internet Research (Commercial Data Collection) 🌟 Email management 📧 🌟 Calendar management 🌟 Reporting and Quote Generation 🌟 Surveys 🌟 Legal Document Administration and Management ✅ Experience with collaboration and office suites: 📲 ✨ Microsoft Office (Word, Excel, Outlook, PowerPoint) ✨ G-Suite (Google Docs, Google Sheets, Drive, Gmail, Calendar) ✨ Communication and Collaboration: Gmail, WhatsApp Business, Slack, Trello, Zoom, Google Meet, Telegram, Buffer. ✨ Canva ✨ GPT Chat, Gemini ✨ WhatsApp Business 🌎 Languages ⭐Spanish: Native 🇨🇴 ⭐English: Basic (written communication and operational tasks) 🇺🇸 ⭐Italian: Intermediate (conversational) 💡 If you're looking for someone with initiative, reliability, and who can provide effective solutions for your business, let's talk and work together to take your project even further! 🚀🤝 📈🏆💪

Providing 360° support for brands, backed by 6+ years of cross-functional experience with tech, fashion and luxury. I help businesses improve their operations, customer experience and digital performance through a combination of e-commerce expertise, product coordination, multilingual communication, and marketing strategy. Tools & Platforms: Jira, Notion, Slack, Confluence, Shopify, Zendesk, Claude AI, Google Workspace, Microsoft Office and Adobe. My services include: ★ Marketing & Brand Support ⋆ Planning & coordination ⋆ Process Organization ⋆ Branding & positioning ⋆ Social media content ⋆ Ad creative & strategy ★ Strategies & Operations ⋆ E-commerce complete audits ⋆ QA testing & bug reporting ⋆ Customer journey optimization ⋆ Product catalog & PIM reviews ★ Client & Communication ⋆ B2B account management ⋆ B2C customer service ⋆ Onboarding & relationship ⋆ Email and Chat support ⋆ Multilingual Communication ㅤㅤEN ↔ FR ↔ IT ↔ PT ㅤㅤTranslation or transcription ㅤㅤDocumentation & Info Design ㅤㅤCopywriting & content writing ㅤㅤProduct descriptions