Hire the Best Technical Support Specialists
in Italy

MOTIVATION | MINDSET | FREELANCING These are not only words, this is what describe me, my experience in the past 4 years. Enterprising, curious, with the scientific spirit, ambitious and eager to grow professionally. This was my DRIVING FORCE. ____________________________________ EXPERIMENTING | TESTING | LEARNING This is what unites my work experiences. This is MY POINT OF STRENGTH! Believing in yourself is the key to your success and to others, selling yourself is the BEST product you can sell! I have no prejudices, I have no limits. If there is anything I can do, with which to help, I can't wait to start. ____________________________________ TEAM MATE In addition to my experience in customer and technical support, I am also the owner of Lanthio Consulting, a customer support agency that provides businesses with top-notch support services. Our team of experts has a proven track record of delivering exceptional customer experiences, and we pride ourselves on our ability to meet and exceed our clients' expectations. ____________________________________ REPETITIVE | BANAL | NOT ORIGINAL This is what I want to AVOID, I will not list experiences or skills. If you want in my portfolio, video and profile you will find everything you need. Instead, I would like to be at your disposal to discuss your project, my skills that can help you. Write you message, curiosity or doubts, discuss your project in detail and determine how my skills will positively contribute to achieve your business goals effectively and efficiently.

🚀 As a seasoned Software Development & API Integration Expert, I bring over a decade of entrepreneurial experience as the former owner of a global software development and consultancy firm. I've successfully led global teams in diverse industries, honing my skills in API integration, secure software development, and technical leadership. 📈 My expertise spans a wide range of technologies, including JavaScript, Node.js, Express.js, TypeScript, C#, .NET Core, LAMP Stack, PHP, Laravel, WordPress, Magento, PrestaShop, Python, Django, Android Studio, Java, and more. I'm well-versed in designing and developing API integrations, having worked with over 60 third-party REST/SOAP APIs. 🔐 In today's digital landscape, cybersecurity is paramount. I have a strong background in secure software development and have conducted web application security assessments, ensuring data integrity and confidentiality. 📊 My leadership skills extend to Technical Project Management across domains such as social networks, mobile apps, SaaS, Ecommerce, and more.

Incident Manager & Technical Support Specialist | Healthcare & Laboratory IT (LIS / SaMD) I take ownership when mission-critical systems go down and get them back up fast — critical outages resolved up to 75% faster than standard benchmarks, with a 100% Job Success score across 8,900+ hours on Upwork. What I do: ▪ End-to-end incident management: triage, major-incident bridge calls (DBA, SE, FSE), resolution and root cause analysis (RCA) ▪ Hands-on UNIX/AIX troubleshooting: system logs, interface mapping, command line ▪ Clear status updates to both engineers and client leadership, in plain language ▪ ITIL / ISO 20000-aligned processes, CAPA follow-ups and service recovery to stop repeat incidents Results: ▪ Up to 75% faster resolution of critical outages ▪ 100% resolution success rate on escalated technical issues ▪ 70% faster response times and a 60% increase in customer satisfaction ▪ 10+ active incidents managed per day across multiple enterprise healthcare clients Tools: UNIX/AIX · Jira · Zendesk · Intercom · HubSpot · DNS/domain & SaaS troubleshooting Upwork: 100% Job Success · Top Rated Plus · 8,900+ hours · $100K+ earned · Fluent English/Italian Tell me what's breaking: message me with the system, the symptoms and the urgency, and I'll tell you how I'd approach it.

Support engineer with frontend React experience developing websites and web applications follwing responsive design priciples and UX/UI standards, and backend experience with Nodejs and MongoDB

I’m a detail-oriented freelancer specializing in document editing, note rewriting, proofreading, and English–Amharic translation. I also offer support with data entry, transcription cleanup, and internet research. I take pride in delivering clear, polished, and accurate work, always on time. Whether you need clean text, a formatted resume, or translated content, I’m ready to help with fast, reliable service.