Hire the Best Customer Service Representatives
in Italy

More than 10 years of experience as Customer service Representative in both Italian, English and Hungarian in different sectors like technology, online casino, fashion. I used to do translations as well on weekly basis.

I'm an experienced E-commerce Operations & Customer Support Specialist with over 10 years of hands-on experience helping online brands grow, streamline operations, and deliver outstanding customer experiences. Throughout my career, I've worked extensively with Shopify and the entire e-commerce ecosystem, managing everything from customer support and order processing to returns, refunds, fulfillment coordination, and day-to-day store operations. I understand what it takes to keep an online business running smoothly while maintaining a customer-first approach. My expertise includes: • Shopify store management and order administration • Customer support via email, chat, and social media • Gorgias, Callbell, Zendesk, Freshdesk, and other support platforms • Project and workflow management with Asana and Trello • Order tracking, shipping issue resolution, returns, and refunds • SOP implementation and process optimization • Customer retention and customer satisfaction improvement • Team coordination and operational support • CRM and e-commerce tools integration What sets me apart is my ability to combine operational efficiency with genuine customer care. I am highly organized, detail-oriented, and proactive, with a strong focus on problem-solving and delivering results. Whether I'm managing support tickets, coordinating workflows, or improving internal processes, I take ownership of my work and always strive to exceed expectations. I thrive in fast-paced environments, learn new systems quickly, and adapt easily to different brand voices and business models. If you're looking for a reliable professional who understands both the operational and customer-facing sides of e-commerce, I'd be happy to help your business grow. Let's connect and discuss how I can support your team.

Hello! I’m Micaela Appratto, a professional translator and Data Entry specialist dedicated to providing accurate, reliable, and high-quality language services. I am a native Spanish speaker from Uruguay, fluent in Italian and Modern Hebrew, with advanced English skills. My multilingual abilities come from real-life immersion: I have lived in Israel and Italy, where I learned languages by communicating with native speakers and experiencing their cultures firsthand. This has given me not only strong language skills but also a deep understanding of cultural nuances, which is essential for accurate and natural translations. My services include: • Spanish ↔ English translation • Spanish ↔ Italian translation • Spanish ↔ Hebrew translation • Proofreading and editing • Data entry and data management • Microsoft Excel tasks • Typing and document formatting I am detail-oriented, organized, and committed to meeting deadlines while maintaining the highest level of accuracy. Whether you need a precise translation, carefully formatted documents, or reliable data entry support, I am ready to help. I am passionate about languages and communication, and I look forward to working with clients who value professionalism, quality, and attention to detail. Let’s work together to bring your projects to life!

Hi! I’m Rossenmar, a Virtual Assistant specializing in Customer Support and Data Entry. I have experience handling FAQs, emails, chat inquiries, and customer calls, ensuring clients’ customers get timely and professional support. I also provide accurate and efficient data entry services, keeping CRMs, spreadsheets, and databases organized and up-to-date. What I can do for you: • Respond to emails, chats, and calls professionally • Manage customer inquiries and escalate issues when needed • I provide reliable customer support while keeping all records, spreadsheets, and databases up-to-date and organized. • Handle repetitive tasks efficiently so you can focus on growing your business I’m detail-oriented, reliable, and committed to helping businesses maintain happy and satisfied customers. Let’s work together to streamline your customer support and data management tasks!

𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙚𝙡𝙚𝙫𝙖𝙩𝙚 𝙮𝙤𝙪𝙧 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙜𝙖𝙢𝙚 𝙛𝙤𝙧 𝙖 𝙡𝙤𝙣𝙜 𝙝𝙖𝙪𝙡? ⭐️ A+ eCommerce Experience 🤝 Trilingual Operations & Customer Success Expert 🚚 Logistics & Dropshipping Expert (Shopify, WooCommerce) Check how I can assist you in scaling up ↴ 💎 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 I will ensure smooth operations, such as accurate order processing and order/membership modifications, returns, shipping and logistics. ✦ Order Fulfillment ✦ Returns and Refunds ✦ Supply and Logistics Coordinator 💎 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙨𝙩𝙖𝙧 My goal is to always put a smile on the customer's face. Effectively communicate and grasp the customer's viewpoint and present potential conflict resolutions, while building loyalty and trust. ✦ Customer Service: Email, Phone, Chat Assistance ✦ Customer Retention ✦ Customer Satisfaction 💎 𝙅𝙞𝙡𝙡 𝙤𝙛 𝙩𝙧𝙖𝙙𝙚𝙨 - 𝙥𝙧𝙤𝙫𝙞𝙙𝙞𝙣𝙜 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙬𝙝𝙚𝙧𝙚𝙫𝙚𝙧 𝙞𝙩𝙨 𝙣𝙚𝙚𝙙𝙚𝙙 𝙢𝙤𝙨𝙩 I handle a whole wide array of tasks, including but not limited to, communicating with different suppliers and logistics, handling data entry, conducting research, content creation. ✦ Data Entry ✦ Product Research ✦ Social Media Content Creation ✦ Copywriting 💎 𝙈𝙪𝙡𝙩𝙞𝙩𝙖𝙨𝙠𝙞𝙣𝙜 𝘼𝙘𝙚 I'm a multi tasker with great quality of work. I start by prioritizing tasks based on urgency and importance. I break down complex projects into smaller, manageable steps to focus on one aspect at a time. 🔑 𝙏𝙤𝙤𝙡𝙨 / 𝘼𝙥𝙥𝙨 𝙄 𝙪𝙨𝙚 𝙩𝙤 𝙨𝙘𝙖𝙡𝙚 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨𝙚𝙨 ✦ ZenDesk ✦ FreshDesk ✦ Reamaze ✦ Intercom ✦ Crisp ✦ Slack ✦ Monday ✦ Okta ✦ Shopify ✦ Ebay ✦ Aliexpress ✦ Amazon ✦ WooCommerce ✦ Shipstation ✦ Cin7 ✦ Refersion ✦ ActiveCampaign ✦ Canva ✦ Filmora ✦ Adobe Lightroom ✦ Micros Opera ✦ Microsoft Office Suites (Word, Excel, PowerPoint) ✦ Google Productivity Tools (Sheet, Drive, Word, etc.) ✦ Meta Business Suite (Facebook) Telephony applications: ✦ Five9 ✦ Grasshopper ✦ Zoom ✦ Google Meet ✦ Google Voice I'm fluent in Filipino, English, and Italian 💡 I have high speed Internet and equipment, and always have a back up ready ⚡ To summarize, I'm a multi skilled powerhouse with strong attention to detail. I'm ready to dive in and help your business life easier and more successful! If you have a software you prefer, I'm tech savvy 💻 Throw it my way and watch me master it in no time! If you're feeling the vibe and think we'll get well together, there's just a few quick steps left: ✨ Send me an Upwork Message and fill me in ✨ When works best for you to dive into a discovery call? Talk soon, Kathy

Are administrative tasks, overflowing inboxes, and customer inquiries taking valuable time away from growing your business? I help entrepreneurs, executives, startups, and growing businesses stay organized, productive, and focused by providing reliable Virtual Assistance, Administrative Support, Customer Support, and Email Management services. As a detail-oriented Virtual Assistant, I take care of the day-to-day administrative tasks that keep your business running smoothly, ensuring nothing falls through the cracks while you focus on high-value activities and business growth. Here's how I can Support Your Business: ✦ Email management & Inbox organization ✦ Calendar management & Appointment Scheduling ✦ Customer Support & Customer Service (Zendesk, Freshdesk) ✦ CRM management & data entry (HubSpot) ✦ Data Entry & Database Management (Google Sheet, Airtable) ✦ Project & Task Management (Trello, Asana, Notion) ✦ Internet & Market Research ✦ Document management & File Organization ✦ Meeting coordination & follow-ups ✦Client Communication & Relationship Management ✦ Bookkeeping support (QuickBooks) Tools I work with daily: Google Workspace, Microsoft Office, Slack, Zoom, Calendly, Notion, Asana, Trello, HubSpot, Zendesk, Freshdesk, QuickBooks, Shopify. I do more than complete tasks. I help create structure, improve organization, and support the smooth operation of your business. Whether it's managing your inbox, scheduling appointments, handling customer communication, organizing data, or supporting ongoing projects, I bring the reliability and professionalism you need to stay productive and focused. If you are looking for a dependable Virtual Assistant who can provide Administrative Support, Customer Support, Email Management, Calendar Management, Data Entry, and Research services, I'd love to discuss how I can support your business. Send me a message, and let's get started.