Hire the best Zendesk Specialists in Italy

Check out Zendesk Specialists in Italy with the skills you need for your next job.
  • $10 hourly
    Soy una asistente virtual con enfoque en la gestión administrativa y el ecommerce, mi misión es optimizar tus proyectos y brindarte un soporte integral. Con una sólida formación en el área administrativa y habilidades en comunicación y gestión del tiempo, ofrezco un conjunto completo de soluciones: ☑️  Mis Servicios Administrativos: ▪️ Atención al detalle excepcional. ▪️ Planificación estratégica de reuniones, conferencias y viajes. ▪️ Gestión efectiva de tareas y correo electrónico. ▪️ Entrada de datos precisa. ▪️ Dominio de Microsoft Office (Word, Excel, PowerPoint). ▪️ Envío proactivo de recordatorios. ▪️ Investigación online exhaustiva. ▪️ Conversión de archivos (PDF a Excel/Word). ☑️e-Commerce ▪️Determinar medios de pago ▪️Feedback del cliente ▪️Organización, control y coordinación de pedidos ▪️Atención al cliente ▪️Preguntas de clientes ▪️Procesamiento de reembolsos ▪️Atención de quejas ▪️Gestión de comunidades en redes sociales  Estoy comprometida con el aprendizaje continuo y siempre estoy dispuesta en adquirir nuevos  conocimientos para mejorar tus resultados. Juntos, podemos llevar tu proyecto al siguiente nivel.
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    Notion
    Slack
    Customer Service
    Proofreading
    Fact-Checking
    Administrative Support
    Online Research
    Email Communication
    Virtual Assistance
    Google Sheets
  • $20 hourly
    Hello, I'm Luciano, Italian native speaker, from/to English translator with a strong experience in customer service support and team managing roles. I love quality, I deliver quality.
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    English to Italian Translation
    Search Engine Marketing
    Italian to English Translation
    Writing
    SEO Keyword Research
    Customer Support
    Amazon Web Services
    Customer Service
  • $80 hourly
    I'm an experienced web developer with dozens of Zendesk apps developed in my recent past. The apps I've created include: - integrations to 3rd party systems (Microsoft Dynamics, Salesforce, Knack, custom systems) - creation of flows that meet your business needs - secure API calls to various systems
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    English to Italian Translation
    Content Management
    Angular
    Zendesk API
    Article Writing
    JavaScript
  • $8 hourly
    Welcome to my service If you Are looking for a professional Data Entry or Virtual Assistant Expert? or High-quality Presentation for your Data I am one of the Data Entry experts and having good experience. I will do any type of data entry work with professional output and 100% quality of work. The language that can be worked in (Italian - English - Arabic) I will provide those services that are listed below: Data Entry (All type) PDF - Images to word PDF - Images to excel Copy Paste Scanned Pages to excel/Word/Powerpoint Image to MS Excel/Word/Powerpoint Data Capturing From Websites Business Cards Data Entry Manually Typing Work Product Listing Woo-commerce Product Entry PowerPoint " Presentation or Copy & Paste " I provide high-quality service to my clients; I only have one goal in mind: to be the best assistant that I can be for you. After all, a happy client is a loyal repeat client!
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    Zoho CRM
    Ecommerce Support
    Slack
    Jira
    Order Tracking
    Phone Support
    Online Chat Support
    Customer Service
    TeamViewer
    Order Processing
    Email Support
    Data Entry
  • $10 hourly
    I have a bachelor in business administration, Speak/write/listen/read Spanish as a mother tongue, Fluent english (Level C2) and Italian (Level C1). I have experienced in business, specially in operations as back office.
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    Slack
    Customer Support
    Customer Service
    Salesforce
    OpenOffice
    Translation
    Latin American Spanish Accent
    Customer Support Plugin
    Data Entry
    English
    Italian
    Microsoft Office
    Google Docs
  • $10 hourly
    tecnical support as400 hw computer and host pc microsoft and server hw support hw repair and all hw
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    Data Entry
    Email Support
    Customer Service
    Online Chat Support
    Office 365
    Data Scraping
    Data Vault
    Information Technology
    Customer Relationship Management
    Italian
  • $10 hourly
    Thank you for your consideration! I have over 8 years hands-on experience in administrative assisting and managing, and as the world is changing and evolving more and more in the online space, I'm taking my skills in the digital world as well to embrace the change! As a Freelancer, I face all challenges with a positive attitude and energy. You will find me to be dedicated and focused, very organized, extremely self-motivated, and passionate for helping people. I am a professional with a high sense of responsibility, proactive, reliable with rapid learning and ease of communication who continuously strives for excellence and growth, as I strongly believe that clear communication is key for the development and completion of successful work. I can help you and your business with : - typing ( English and Italian) - italian proofreading -Zendesk - customer support - data entry ( new at this but fairly sure I can handle it ) I have a Bachelor degree in International Relations and Human Rights, Advanced Diploma in Hospitality and Tourism Management, Certificate IV in Training and Assessment. I look forward to get in touch with you! Kind regards Evita Pellizzari
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    Customer Service
    Translation
    Hospitality & Tourism
    Typing
    Computer Skills
  • $30 hourly
    I am a long-standing professional with over 14 years' experience in Customer Care, Customer Acquisition, Customer Loyalty, Customer Success and Customer Relationship Management. Additional training in these areas has allowed me to specialise in the subject matter and put what I have learnt into practice, which has brought much success to my professional career. I have been involved in a number of successful start-up projects in Europe, which have been able to realise successful figures thanks to my expertise in the Customer Area and in Sales. I have also been successful in the Fashion world, having completed my Fashion Business degree in 2020. I've worked with brands such as Ermenegildo Zegna and Mont Blanc to improve the Online Customer experience and keep it at the highest level. With these successes, I was given the opportunity to move into the Beauty sector and was responsible for all of KIKO Milano's Customer Support in Europe. It was there that I was able to apply and deepen the management skills I had acquired and also to acquire new and loyal customers and take part in various marketing projects.
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    Customer Relationship Management
    Customer Experience
    Trend Forecasting
    Customer Service
    Fashion Editorial
    Customer Support
    Fashion Merchandising
    Customer Retention
    Salesforce
    Fashion & Beauty
    Email Support
    Customer Service Training
  • $20 hourly
    Hello everybody. My name is Elena and I am from Italy. I graduated in Translation and Interpreting I fluently speak and English and Spanish. I have many years of experience in translating, as well as in proofreading and writing in these languages. I am a precise and very hard working person. I am extremely reliable and I always deliver on time and very high quality job. Why choose me? ✅ I can provide high quality Italian, English and Spanish translations ✅ Fast turnaround ✅ I'm always precise and on time ✅ I do my job in a professional way ✅ I have years of experience as a translator ✅ I simply love my job ✅ I am a good comminucator and very good at multi tasking If you are looking to hire a freelancer to help you, here's a list of services I can provide you: ➡ Translations from English, Italian and Spanish ➡ Proofreading ➡ SEO Copywriting ➡ Data Entry ➡ Transcriptions ➡ Audio QA ➡ Sales and marketing Copy ➡ Email marketing writing ➡ Virtual assistance in Italian, English and Spanish If you need help, don't hesitate to contact me! Elena
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    Search Engine Optimization
    SEO Writing
    Blog Content
    Content Writing
    Email Support
    Phone Support
    Customer Satisfaction
    Order Tracking
    Freshdesk
    Slack
    Customer Support
    Ticketing System
    AWeber
  • $15 hourly
    I deal with translations of various contents (general translations, legal documents, insurance documents, etc.) from Italian, my mother language, to English and form English to Italian, I have a strong knowledge of the English language thanks my work and personal experience in Malta where I attended a course at the University. I'm very serious about my work and I always try to meet all the needs of customers.
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    Customer Service
    Answered Ticket
    Microsoft Word
    English
    Italian
  • $10 hourly
    I am an Italian freelancer. I graduated at Conservatory of music "Tito Schipa" in Lecce, achieving the graduation with honors. My background is in languages, so I've developed skills about translations from Italian to Spanish/English and viceversa. I am skilled in virtual support, online organization, customer support, solving customer problems, doing online assistance and providing the correct solutions depending on the scenarios. I am open to evaluate any proposal. Please don't hesitate to contact me!
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    Oracle
    Canva
    English to Spanish Translation
    Spanish to English Translation
    Customer Support
    English to Italian Translation
    Italian to Spanish Translation
    Spanish to Italian Translation
    Problem Solving
    Italian to English Translation
    Social Networking Service
    Virtual Assistance
    Microsoft Teams
    Administrative Support
  • $12 hourly
    Always looking for to improve myself learning new skills and perfectioning my language. Smartworking lover.
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    Customer Support
    Data Entry
    Slack
    Office 365
    Salesforce CRM
    CRM Software
    HubSpot
    Email Support
    English
    Italian
  • $13 hourly
    Hello, I’m Valentina and I’m Italian. I have experience as customer service and support and as translator. I’m fluent in Englih and my French level is pretty good. . I’m very flexible, punctual, accurate and I’m a quick learner.
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    Virtual Assistance
    Real Estate Virtual Assistance
    Phone Support
    Email Support
    Online Chat Support
    English to Italian Translation
    Autodesk AutoCAD
    Civil Engineering
    Data Entry
    Customer Service
    Customer Support
    Italian
  • $15 hourly
    With extensive experience in event management, I've had the privilege of working in various countries, including the United Kingdom, Italy, and Benin Republic. This exposure has enabled me to cultivate operational and organizational skills in intricate settings. Presently, I am eager to take on fresh challenges in a dynamic environment, and I am prepared to contribute my expertise to fellow professionals. A key asset of mine lies in my proficiency in speaking, writing, and translating across multiple languages, including English, French, and Italian.
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    Google
    CRM Software
    Operations Management Software
    Translation
    Communication Skills
    Order Management
    Problem Solving
    Customer Service
    French
    English
    Spanish
    Italian
  • $18 hourly
    Ciao, I am a Customer Service representative specialized in Italian market. During the last 4 years I've helped international companies to connect and help their italian customers using email, inbound and outbound calls. I have used several CRM system such as Producteev, Trello, Slack, Smartsheet and some other custom made by my clients and I have experience with several office softwares like Microsoft Office Suite and Google Online Office Softwares. I am a fast learner and I like to always find more productive software solutions for my employers. I am confident, friendly and professional and I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with.
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    Customer Service
    English to Italian Translation
    Italian
  • $20 hourly
    I have more than 20 years of experience in Customer Service and I can provide e-mail, ticket, and phone support and will do everything I can to help your customers. Communication is my passion. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness. I'm a writer and also a “human” translator, I'm very expert on many topics. I translate and write texts on health, tourism, wellness, web content, medicine, sport, animal, fashion etc… I worked with e-commerce activities carried out from 2014 : order management, products placement on the website with full description and tag site, listing the final price, inventory management, logging incoming and outgoing goods, control lots and deadlines, order preparation and organization of the shipment by courier relationships with Italian and foreign suppliers, the end customer management (customer care) Italian and foreign via multichannel : Mail, Live chat, telephone, Skype, Preparation of tenders, updating of social networks related to Rollerfighters (Facebook, Instagram, Pinterest, Twitter), trend testimonial research analysis on product sales e-commerce platform construction reports, sell-out, upselling experience, Cross-selling, Retention competitive analysis and benchmarks (Italian and foreign), customer development for special initiatives. Customer Service responding to emails, Zendesk, Facebook page customer support, Instagram page customer support, Shopify, monitoring comments, and commenting on Facebook and IG posts. I'm working with 2 company Rollerfighters shop online and Wild Skater Clothing, I handle both FB page and IG profile. I answer to all the customer every day from FB-IG and email of this company. Many also experience as a data entry and back office. Ecommerce Manager: I insert the products into the platform, monitor the stock, analyze sales, create coupons, manage customer records, refunds. SMM: I create posts, photos, copy, tags, has tags, I create reels. I create ADV campaigns, monitor insight data, I manage DM messages and comments
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    ManyChat
    Magento
    Gorgias
    Customer Support
    Order Entry
    Customer Service
    Customer Satisfaction
    Social Customer Service
    Freshdesk
    Email Communication
    Data Entry
    Email Support
    Online Chat Support
    Italian
  • $25 hourly
    MOTIVATION | MINDSET | FREELANCING These are not only words, this is what describe me, my experience in the past 4 years. Enterprising, curious, with the scientific spirit, ambitious and eager to grow professionally. This was my DRIVING FORCE. ____________________________________ EXPERIMENTING | TESTING | LEARNING This is what unites my work experiences. This is MY POINT OF STRENGTH! Believing in yourself is the key to your success and to others, selling yourself is the BEST product you can sell! I have no prejudices, I have no limits. If there is anything I can do, with which to help, I can't wait to start. ____________________________________ TEAM MATE In addition to my experience in customer and technical support, I am also the owner of Lanthio Consulting, a customer support agency that provides businesses with top-notch support services. Our team of experts has a proven track record of delivering exceptional customer experiences, and we pride ourselves on our ability to meet and exceed our clients' expectations. ____________________________________ REPETITIVE | BANAL | NOT ORIGINAL This is what I want to AVOID, I will not list experiences or skills. If you want in my portfolio, video and profile you will find everything you need. Instead, I would like to be at your disposal to discuss your project, my skills that can help you. Write you message, curiosity or doubts, discuss your project in detail and determine how my skills will positively contribute to achieve your business goals effectively and efficiently.
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    Shopify
    Troubleshooting
    End User Technical Support
    Gorgias
    Technical Support
    Product Knowledge
    Customer Satisfaction
    Customer Support
    Communication Etiquette
    Customer Service
    Email Communication
    Phone Support
    Online Chat Support
    Email Support
  • $25 hourly
    A creative, versatile, and detail-oriented copywriter and translator, with big experience in Customer Support with more than 6 years of professional experience. Gained experience writing in different styles for various target audiences. Medium experience in keyword research and Google keyword planner. As a true professional, I can not only work under pressure in a fast-paced environment but can also work without supervision for long periods of time. Comfortable with different CRM and team-work tools like Zendesk, Slack, Trello, Google Drive, Google Docs and many others. I am able to localize translations for the Italian market: translating product descriptions, articles, websites, Amazon listings, follow-up email, and ads. Able to achieve results in SEO keyword research and to update old posts. Able to write about - Sport - Casino/Betting - Travels - Food - Tech - Tennis - Football - Engineering SEO optimized Hourly rate is negotiable depending on the task and the long-term purpose of the collaboration.
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    Online Writing
    Trello
    Creative Writing
    Content Writing
    Search Engine Optimization
    Magento
    Writing
    SEO Writing
    Google Search
    Marketing Strategy
    Technical Writing
    Documentation
    Italian
    Translation
  • $10 hourly
    As a virtual assistant with 6 years of experience in e-commerce, I excel in performing various essential functions to ensure efficiency and customer satisfaction, providing comprehensive support and contributing to operational success. Some of the key activities include: Customer Support Management: • Guiding and leading the customer service team to ensure efficient and high-quality service. • Providing ongoing training for the team, ensuring they are well-prepared to handle customers and resolve issues. • Handling complex or escalated issues, ensuring customer satisfaction and efficient problem resolution. • Analyzing customer service data and metrics to identify areas for improvement and implementing strategies to enhance the customer experience. • Working closely with other teams, such as marketing and sales, to ensure an integrated approach to customer needs. • Collecting feedback from customers and the team to implement continuous improvements in processes and service. Logistics Assistance: • Coordinating and monitoring logistical processes to ensure timely deliveries. • Tracking shipments and updating customers on the status of their orders. • Collaborating with the logistics team to resolve transportation issues or delays. Order Processing: • Managing and processing customer orders accurately and promptly. • Checking product availability and informing customers about delivery timelines. Fraud Detection and Prevention: • Analyzing suspicious patterns in orders in detail. • Leading a team to investigate and verify potential fraudulent operations. Effective Communication: • Maintaining clear and consistent communication with customers, colleagues, and other departments. • Using different communication channels such as email, chat, and phone as needed. • Conveying information in a comprehensible and professional manner. Data Management: • Updating customer and order records in the company's system. • Generating periodic reports on activities, sales volumes, and customer feedback. • Ensuring the confidentiality and integrity of customer data. Research and Problem Resolution: • Researching to answer specific customer questions. • Identifying and proactively resolving issues, and continually improving processes. Multitasking and Prioritization: • Handling multiple tasks simultaneously, prioritizing based on urgency. • Maintaining a balance between efficiency and quality in task execution. In summary, as a virtual assistant, my central role is to ensure a positive customer experience by providing comprehensive and efficient support at every stage, including order processing, logistics assistance, fraud detection, and effective communication.
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    Multitasking
    Zoho Desk
    Google Spreadsheets API
    Etsy
    Leadership Skills
    Problem Solving
    Virtual Assistance
    Ecommerce
    Asana
    Data Entry
    Customer Service
    English
    Zoho CRM
    Portuguese
  • $9 hourly
    Virtual Assistant with 5+ years of experience in admin support, data entry, and project management. I am also a QA analyst and I have IT knowledge, I also worked as technical support for a website builder. I am able to work independently and as part of a team, and I am always willing to go the extra mile. If you are looking for a highly skilled and experienced virtual assistant, I encourage you to contact me. I am confident that I can meet your needs and help you to achieve your goals.
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    SEO Strategy
    SEO Audit
    Magento
    English to Italian Translation
    Google AdSense
    Email Communication
    Italian to English Translation
    Customer Support Plugin
    Customer Service
    Intercom
    Email Support
    Online Chat Support
    Freshdesk
    Italian
  • $18 hourly
    Hey there 👋 Thanks for checking out my Upwork profile! I'm a Customer Care Manager and professional Translator with over 7 years of experience in providing exceptional service and accurate translations. As a Customer Service Manager, my passion for delivering 💯 top-notch service has helped me develop strategies that focus on improving customer satisfaction, retention, and loyalty. I'm experienced in managing teams and mentoring team members to ensure they are providing excellent service to customers. As a Translator, I'm skilled in translating a wide range of content, including documents, websites, and marketing materials, from English to Italian, Spanish, and French and vice versa. I pride myself on providing translations that are not only accurate but also culturally sensitive and appropriate for the target audience. 🌎 With a passion for languages and cultures, I'm excited to combine my translation skills with my experience in customer service management. I'm dedicated to providing excellent service to both clients and customers, ensuring that they are satisfied with every interaction. So, if you're looking for a CC Manager or a Translator that is friendly, professional, and up-to-date with modern trends, then look no further! Let's work together to gift your customers a wonderful journey.
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    Multilingual Translation
    Online Chat Support
    English to Italian Translation
    Translation
    Order Processing
    Administrative Support
    Mobile App Testing
    Customer Service
    General Transcription
  • $10 hourly
    I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: • Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPI’s have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. • Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts is important to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.
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    Administrative Support
    Data Entry
    Communications
    Customer Relationship Management
    Outbound Sales
    Lead Generation
    Customer Service
    Telemarketing
    Scheduling
    HubSpot
    Business with 1-9 Employees
    Inbound Inquiry
    Email Support
  • $30 hourly
    The expression generalist would sum up my person in a nutshell. I am prepared for any task which can be done remotely and due to my experience as an executive assistant since the early 90s I find a solution before a problem arises and if I cannot fulfill it myself, I will find a person who gets the job done. I like to bring every task to a proper and satisfying ending for all parties involved and all of that with a smile - I love my job! In 2019 I started a small agency with 10 freelancers working for clients which grew exponentially. When I see tasks can be done more cost effective I like to delegate those to one of my younger colleagues. Beside doing my job I like to teach and train younger assistants so they become better, see the little fine details which may make the difference to a 'standard assistant'. I appreciate to meet everyone at eye level and like to think "outside the box". To strive for solutions that above all make customers happy and maybe even turn a dissatisfied customer into a brand ambassador. I am usually available 7/7 days and am always approachable especially for my colleagues.
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    Accounting
    Gorgias
    Warehouse Management
    Business Management
    Management Skills
    Translation
    WooCommerce
    Ecommerce Order Fulfillment
    Team Training
    Strategic Planning
    Organizational Structure
    Amazon Seller Central
    Shopify
    Virtual Assistance
  • $25 hourly
    Dear client, My name is Joseph and I am a professional and enthusiastic freelancer! About me: I am tech-savvy passionate about computer science and my goal is to work remotely because freedom is the most important thing for me, this is why I am here on Upwork. I am always willing to learn new and stimulating things and get involved in new projects. I am determined to reach my life goal: work remotely and establish a long term relationship of trust with a client. If you liked my profile do not hesitate to contact me! I am fluent in English and French, I have a degree in Electronics and Telecommunications and a master's degree in Pharmaceutical Chemistry. During my life, I have done many different jobs such as customer service support agent, high-school teacher, academic researcher, virtual assistant, computer technician, and social media content creator. I am professional, trustworthy and I always stick to the agreements made. Please look at my specialized profiles to see my skills and what I can offer to you.
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    Administrative Support
    Proofreading
    Scientific Writing
    English to Italian Translation
    Subtitles
    Google Workspace
    Customer Service
    Data Entry
    Email Support
    Online Chat Support
    Italian
    Chemistry
  • $13 hourly
    Hello, my name is Francesco, and I'm a 26-year-old living in Italy. With over 4 years of experience working in customer support, I have honed my skills in providing top-notch assistance to customers through phone, chat, and email. During my tenure at Amazon, I consistently received recognition for my exceptional customer service. I am committed to delivering high-quality support, ensuring customer satisfaction, and resolving inquiries efficiently. My experience has equipped me with the expertise to handle a wide range of customer issues and inquiries. If you're looking for a dedicated and experienced customer service professional who can communicate effectively in English and Italian, I'm here to assist you. Feel free to contact me for any customer support needs, and I'll be more than happy to help you achieve your customer service goals.
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    Virtual Assistance
    Customer Care
    Customer Service Chatbot
    Customer Service Analytics
    Customer Service
    Chat & Messaging Software
    Italian to English Translation
    Social Customer Service
    Translation
    Call Center Management
    General Transcription
    Social Media Strategy
    Amazon
    Italian
  • $10 hourly
    Friendly and energetic customer service representative who provides excellent service. My name's Biagio, I like working in a team, I'm a very accessible person, very detail-oriented, punctual and reliable. Strengths: Empathy, Adaptability, Ability to Use Positive Language, Clear Communication Skills, Self-Control, Taking Responsibility, Patience
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    Email Communication
    Microsoft Teams
    Helpdesk
    Customer Service
    Online Chat Support
    Italian
    English
    Freshdesk
  • $23 hourly
    - Alte capacità di gestione personale - Impegno - Abilità nel prendere decisioni - Puntualità - Professionalità
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    Marketing Plan
    Writing
    Customer Service
    Resource Allocation
    Translation
    Transcript
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