Hire the Best Customer Service Representatives
in Cote d'Ivoire

I provide exceptional bilingual customer support in French and English, specializing in resolving complex issues with precision and efficiency. With a strong track record in achieving high First Contact Resolution (FCR) and consistently exceeding KPI targets, I ensure clients receive the highest level of service. My experience spans multichannel support, including phone, email, and chat, allowing me to engage effectively with diverse customer needs. I am proficient in CRM systems like Salesforce and Zendesk, leveraging technology to enhance communication and streamline operations. My stable internet connection guarantees reliable remote performance, enabling me to contribute to your team's success seamlessly. Let's collaborate to elevate your customer experience and achieve outstanding results.

I am a dedicated and detail-oriented Virtual Assistant, Email Manager and Customer Support with strong communication skills and a passion for helping businesses stay organized and productive. I bring reliability, speed, and a positive attitude to every task. My goal is to help clients save time, improve workflow, and deliver excellent customer experiences. I’m committed to delivering high-quality work on time. Customer Service Rep/Customer Support Tools i am familiar with: Zendesk Freshdesk Slack Ring Central Open Phone

Lingala is spoken by over 40 million people. Yet if you open most AI models today, it barely exists. That's where I come in. I'm a native Lingala speaker and trilingual professional — Lingala, French, English — with hands-on experience evaluating AI outputs using RLHF methodology. I've worked with Appen assessing machine translations between Lingala and English, rating semantic accuracy, cultural fit, and fluency to help large language models actually get the language right. Not just the words — the meaning behind them. What makes this different from standard translation work: I evaluate across three languages simultaneously. Errors that a monolingual evaluator would miss, I catch — because I understand the cultural logic behind each language, not just the grammar. I also record professional voice data in French and Lingala for AI speech datasets through Langigs Global. So if your pipeline needs rare language audio, I do that too. What I can do for you: → Lingala ↔ English / French ↔ English AI translation evaluation → RLHF annotation — semantic, cultural, and fluency assessment → Native voice recording for AI speech and language datasets → Data annotation and linguistic labeling → Transcription — French, English, Lingala If your project needs someone who actually speaks the language — not just translates it — let's talk.

Hello, I am Marius Ani. I am from Côte d'Ivoire (Ivory Coast, Western Africa). I have got a certificate in Electronics. I have worked as a customer service representative (Remote Technician) for more than 3 years for the French Internet Service Provider SFR. I learned how to satisfy and customize clients even when they were about to terminate their contract. It was not easy, but I did it several times thanks to my capacity to make them understand that I meant to follow their case end to end until satisfaction. Therefore, I am committed to customers' satisfaction and I pay attention to details. Now, I am opened to any remote work opportunity.