Hire the Best French Specialists in Abidjan, CI

Helping businesses deliver exceptional customer experiences is more than my job—it's what I genuinely enjoy doing. I'm Yannick, a bilingual French Customer Support Specialist and French Virtual Assistant with 7+ years of experience supporting e-commerce brands, Shopify stores, SaaS companies, and online businesses. Over the years, I've learned that great customer service isn't just about answering emails or solving problems. It's about making every customer feel heard, respected, and confident in your brand. Every interaction is an opportunity to build trust, increase customer satisfaction, and create loyal customers. Here's how I can support your business: ✔ French Customer Support (Native French & Professional English) ✔ Email Support ✔ Live Chat Support ✔ Customer Service ✔ Shopify Customer Support ✔ Zendesk ✔ Freshdesk ✔ Help Scout ✔ CRM Management ✔ Administrative Support ✔ Virtual Assistance ✔ Customer Satisfaction ✔ Complaint & Refund Management ✔ Order Tracking ✔ Product Knowledge ✔ Social Media Customer Support ✔ Inbox Management ✔ Data Entry ✔ Client Communication I have worked with growing e-commerce brands and online businesses where speed, empathy, and professionalism are essential. Whether it's answering customer emails, resolving complaints, processing refunds, tracking orders, managing support tickets, or providing administrative assistance, I always focus on delivering fast, accurate, and solution-oriented support. Clients appreciate working with me because I am: • Professional • Empathetic • Proactive • Detail-Oriented • Reliable • Organized • Responsive • A Strong Problem Solver I quickly adapt to new tools and workflows, communicate clearly, and work independently while maintaining high-quality service standards. My objective is simple: To become a trusted extension of your team while helping you increase customer satisfaction, strengthen customer loyalty, and protect your brand's reputation. If you're looking for a dependable French Customer Support Specialist or French Virtual Assistant who genuinely cares about your customers and your business, I'd love to help. 📩 Let's discuss how I can support your team.

Hello 👋 I'm a French-speaking Appointment Setter and Customer Service Specialist with 5+ years of experience in telemarketing, customer support, and call center operations. I help businesses: ✅ Generate qualified leads ✅ Book appointments ✅ Manage customer relationships ✅ Handle inbound & outbound calls ✅ Maintain accurate CRM records Experience • 5+ years in customer service and telemarketing • Former Customer Service Supervisor & Quality Analyst • Experience with Hermes360, Airtable, Emitel, and other CRM tools • Native French | Professional English Additional Skills • Sales Development & Closing Training • French Transcription & QA Review • Administrative Support Reliable, professional, and results-oriented. 💬 Available to start immediately.

Spécialiste Service Client & Fidélisation – 5 ans d'expérience J'aide les entreprises à fidéliser leurs clients et à transformer chaque contact en opportunité, par email comme par téléphone. Ce que je fais : Service client multicanal (email, appel, chat) Fidélisation & rétention : suivi proactif, réduction du churn SAV & back-office : tickets, CRM, suivi des dossiers Télémarketing & prise de RDV : qualification des leads, upsell ---------------------------------------------------------------------------------- Customer Service & Retention Specialist – 5 years' experience I help companies retain their customers and turn every interaction into an opportunity, by email and by phone. What I do: Multichannel support (email, phone, chat) Retention: proactive follow-up, churn reduction After-sales & back-office: tickets, CRM, case tracking Telemarketing & appointment setting: lead qualification, upsell

I build clear, conversion-focused sales funnels in Systeme io for coaches, consultants, and course creators. From strategy to launch, I can handle: • Funnel structure and customer journey ; • Landing pages and sales pages ; • Conversion copywriting ; • Forms, email sequences, and automations ; • Checkout, calendar, domain, and payment integrations ; • Mobile optimization and final testing. Systemeio is my main platform. I handle the copy, design, setup, and testing myself. This keeps the full funnel consistent, from the first click to the final follow-up. I also offer translation, localization, and proofreading in French, English, and Spanish. French is my native language. I work professionally in all three languages. My consulting experience in a Big Four firm trained me to work with rigor. I follow demanding processes, review information carefully, and deliver polished client-facing documents under strict quality standards. Working on projects and reports in English and Spanish sharpened my skill too. I preserve meaning, tone, and clarity across languages. I bring the same discipline to every translation, localization, and proofreading project: clear communication, careful review, reliable delivery. I can support short-term and long-term projects, including: • Systeme io funnel building ; • Sales and landing page copy ; • Email marketing ; • French, English, and Spanish translation ; • Proofreading and localization ; • Online research and data entry ; • Virtual assistance and CRM updates. My portfolio includes Systeme io funnels, landing pages, copywriting projects, and language work. Send me your project details, and I'll give you a clear approach, a realistic timeline, and a precise scope of work.

I am a bilingual Virtual Assistant fluent in French and English, with experience in administrative and customer support. I excel in email management, scheduling, data entry, calendar coordination, and resolving customer inquiries efficiently. Organized, proactive, and detail-oriented, I am committed to helping businesses improve operations and deliver excellent customer experiences.

Enthusiastic trusted and dedicated work-from-home person ◼️ English/French native bilingual ◼️ MBA in International Business ◼️ Bachelor's degree in the data processing ◼️ 6 years with the British Embassy ◼️ 2 years with the Royal Danish General Consulate ◼️ 15 years with Maersk Group - the global leader in container shipping and vessel operations ★ | Customer Care | Customer Experience | Customer Success & Project Management | ▪️ Customer support, team management - to resolve your customer issues in a timely and professional manner ▪️ Best-in-class Customer Success management - assisting your customers in achieving their goals and maximizing value from your products ▪️ Customer experience management - ensuring seamless communication across the full journey: from product discovery to delivery and after-sales ▪️ Expertise in e-commerce support - order tracking, returns/refunds, dispute resolution, logistics follow-up with suppliers ▪️ Shopify-savvy, familiar with Helpdesk platforms (Salesforce, Zoho) and customer communication across email, social media, and live chat ▪️ Customer retention management - identifying pain points and turning issues into loyalty opportunities ▪️ Experienced in monitoring SALESFORCE.COM, analyzing daily reports, and optimizing service KPIs ▪️ Passionate about customers and success - I love excellence ▪️ I navigated in a working environment of constant change and transformation that sharpened my Project Management skills ▪️ My IT background makes me obsessed with process streamlining and operational productivity ▪️ I love making people's lives more simplified and productive ▪️ I led several Customer Care training programs ▪️ I have raised the quality standard of Customer services ★ | Copywriting | ▪️ My copywriting skills will definitely capture your readers' attention. Welcome/nurture to Call-To-Action will boost your sales optimally. ▪️ I create headlines, ad copy, blog posts, webpage copy and white papers. ▪️ I love writing pithy, short taglines that will grab a potential customer's attention quickly. ▪️ I'm also skilled at creating persuasive white papers that will engage a reader on a rational level. ★ | Ms Powerpoint & Ms Word design | ▪️ I can give your document the personality that matches your vision and goals. ▪️ I easily transform phrases or any kind of draft document into attractive and enjoyable. presentations that give envy to the recipient to consume without limit. ▪️ I perfectly master the combination of Animation, Graphic SmartArt, photos, and videos for more live, meaningful, and professional output. ★ | Excel Advanced Problem-Solving | ▪️ From simple to very complex Excel tasks, I will get your issues simplified and solved professionally. ★ | Translation/Transcription En-Fr-En & Proofreading | ▪️ I have eloquent writing and accurate translation/transcription and proofreading skills. ▪️ The grammatical outlines, spelling, and French vocabulary are almost natural gifted talents.