Hire the Best French Specialists in Abidjan, CI

Hello and welcome to my profile 👋 Are you looking for a reliable professional to handle your customer calls, teleprospecting, or CRM operations? With over 5 years of experience in customer service and call center environments, I help businesses improve their customer communication, generate leads, and maintain excellent customer relationships. 🔹 What I Can Help You With • B2B teleprospecting & appointment setting • Sales closing & fundraising campaigns • Customer support (inbound/outbound calls, chat, email) • CRM management and administration (Vocalcom / Hermes360, Emitel, Airtable) • Call quality monitoring and customer follow-up • Level 1–2 technical support and problem solving 🔹 Professional Background • 5+ years of experience in call center and customer service • Former Customer Service Supervisor and Quality Analyst • Strong background in telemarketing, phone support, and fundraising campaigns • Experience with transcription projects for Skyfall AI and Cadence Translate 🔹 Languages French: Native English: Fluent / Professional I am organized, reliable, and comfortable working in fast-paced environments where communication and results matter. If you're looking for a professional who can represent your business with professionalism and excellent communication skills, feel free to contact me. Available to start immediately.

⭐ "Top Rated Customer Support Specialist" I help SaaS companies and online businesses reduce tickets, retain customers, and scale support smoothly. With 8+ years of experience in technical support and SaaS environments, I don’t just answer customers. I solve problems, optimize workflows, and protect your brand experience. I specialize in optimizing cold email systems and outreach tools to improve deliverability, open rates, and reply conversions. If you need a reliable, proactive, and bilingual support specialist who can work independently from day one, you’re in the right place. 🚀 Why Clients Choose Me: ✔ 8+ years in Customer Support & SaaS ✔ Fluent English & French ✔ Cold email and outreach tools support ✔ Proactive, solution-oriented mindset ✔ Minimal onboarding required ✔ Stable setup, consistent availability, professional delivery 🧰 How I Support Your Business : ✅ I provide end-to-end bilingual (English/French) customer support across email, chat, phone, and social platforms, ensuring clear communication, cultural awareness, and fast issue resolution. ✅ On the technical side, I troubleshoot SaaS, software, and hardware issues, support onboarding and feature adoption, and work directly inside your CRM and support stack to keep everything efficient and organized. ✅ Beyond daily support, I help optimize workflows and processes by identifying recurring issues, improving response templates, and creating or refining documentation, FAQs, and user guides. ✅ I also maintain clean, accurate CRM data, track issues and customer feedback, and follow security and compliance best practices. ⭐The Results You Get : ✅ Faster response and resolution times ✅ Higher CSAT and stronger customer trust ✅ Fewer escalations and reduced ticket volume ✅ Better user retention and product adoption ✅ Organized data, clear reporting, and scalable support 📌 Tools & Platforms I Work With: • CRM & Support: Zendesk, Freshdesk, ServiceNow, Intercom, Rave, Shopify • Instanly.ai, DNS optimazation tools • Communication: Slack, Teams, Discord, Social Media Tools • Productivity: Microsoft 365, Google Workspace • Security: YubiKey v5 for 2FA or any required method • Quick to onboard and master any new tools or platforms 🧰 Remote-Ready, Reliable & Fully Equipped: • 💻 One high-performance laptop + one mini-PC • 🎧 Noise-cancelling headset for clear communication • 🌐 Dual broadband internet (200Mbps + 100Mbps) + wireless backup • 🔋 Power backup for uninterrupted work

Spécialiste Service Client & Fidélisation – 5 ans d'expérience J'aide les entreprises à fidéliser leurs clients et à transformer chaque contact en opportunité, par email comme par téléphone. Ce que je fais : Service client multicanal (email, appel, chat) Fidélisation & rétention : suivi proactif, réduction du churn SAV & back-office : tickets, CRM, suivi des dossiers Télémarketing & prise de RDV : qualification des leads, upsell ---------------------------------------------------------------------------------- Customer Service & Retention Specialist – 5 years' experience I help companies retain their customers and turn every interaction into an opportunity, by email and by phone. What I do: Multichannel support (email, phone, chat) Retention: proactive follow-up, churn reduction After-sales & back-office: tickets, CRM, case tracking Telemarketing & appointment setting: lead qualification, upsell

I provide exceptional bilingual customer support in French and English, specializing in resolving complex issues with precision and efficiency. With a strong track record in achieving high First Contact Resolution (FCR) and consistently exceeding KPI targets, I ensure clients receive the highest level of service. My experience spans multichannel support, including phone, email, and chat, allowing me to engage effectively with diverse customer needs. I am proficient in CRM systems like Salesforce and Zendesk, leveraging technology to enhance communication and streamline operations. My stable internet connection guarantees reliable remote performance, enabling me to contribute to your team's success seamlessly. Let's collaborate to elevate your customer experience and achieve outstanding results.

Hello and welcome to my profile 👋 Are you looking for a reliable virtual assistant to handle your translations, transcriptions, or data entry? With over 5 years of experience, I have worked with a variety of clients on numerous projects and have always done my best to meet their expectations. I have worked on various projects related to translation, transcription, data entry, web research, and lead generation, including: • Transferring data from one source to another (PDF to Excel, Excel to Word, Word to Excel, scanned pages to Excel or Word) • Transferring data from Excel or the web to various CRMs (Salesforce, WordPress, Keap, Magento, HubSpot, Zoho, Pipedrive, or other internal CRMs) • Entering and converting JPEG, PDF, or other scanned documents into Word documents • Extracting necessary data from websites • Researching and gathering information online and creating documents • Prospecting for leads based on defined criteria on various platforms such as LinkedIn, Facebook, Instagram, Twitter, Yelp, Yellow Pages, etc. • Proficiency in Google Sheets and Excel • Any other ad-hoc tasks as needed. I am currently looking for short- and long-term projects on Upwork to provide real value and lighten my clients’ workload, allowing them to focus on their priorities. In terms of my academic qualifications, I hold a bachelor’s degree in business and a master’s degree in business administration. I am fully proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Workspace (Google Sheets, Google Meet, etc.). My goal is to consistently exceed my clients’ expectations while upholding the highest standards and ethics in service delivery. Flexible and adaptable, I can thrive in diverse and ever-changing environments. I am capable of contributing independently and working effectively as part of a team. Here are some of my skills that allow me to provide real added value: data entry, web research, lead generation, e-commerce data entry via WordPress, Volusion, Magento, eBay, Shopify, Amazon Seller Central, etc. LinkedIn Management\LinkedIn Lead Generation\LinkedIn Prospecting\LinkedIn Sales Navigator\Email Sourcing\Data Extraction from Websites or Other Social Media Platforms\Contact List Creation\Prospect List Building\Data Conversion (PDF/Images to Excel/Word/Google Sheets)\Google Sheets Management\Google Spreadsheets\CRM Data Entry\CRM Management\ Social media account management (Facebook, Instagram, YouTube, Twitter, etc.)\Database management\Data cleaning\Let me handle the tasks repetitive or time-consuming tasks so that you can devote your valuable time to your other priorities. Rest assured that the quality of the deliverables will be high: your workload will be managed professionally and on schedule. You can count on me. I look forward to developing my skills and working with you. Have a great day/evening!

Hello ! Welcome to my profile! If you're looking for a professional and versatile freelancer, you've come to the right place. I offer various services to companies like yours, ranging from administrative tasks to high level customer service and translation from English to French and Spanish to French. If you are looking for a professional to translate your documents (LEGAL, GDPR PRIVACY POLICY, GENERAL TERMS AND CONDITIONS, MARKETING, WEB SITES, MEDICAL ARTICLES, TECHNICAL MANUAL OR FICTION ROMAN etc...) with relevance and accuracy, do not hesitate to contact me. In addition to my skills as a translator, here is an overview of other tasks for which I can help you efficiently: ✅ Search Engine Optimization: SEO ⭐SEO-optimized web content writing ⭐ Integration of articles in WordPress and Shopify ⭐ Drafting of optimized product sheets ⭐ SEO Backlinking ⭐Google Analytics ⭐Google Console Search ⭐Proper keyword research and Development ⭐Keyword Implementation ⭐On-Page Optimization ⭐Technical Optimization ⭐Website analytics ⭐Website Audit Report ⭐Competitor analysis ⭐Content Plan Development ⭐Website development, updating, and management ✅ CUSTOMER SERVICE ⭐ Facebook/ Instagram pages moderation ⭐ Discord group commitment ⭐ Import and order processing ⭐ The Generation of tracking numbers ⭐ Order inventory ⭐ Management CRM settings ⭐ Development of management of pre-and after-sales service. ⭐ Call center operation I have a solid combined experience in French, Spanish and English, and I always make sure to provide quality work for each project I work on. I also enjoy working with people from all over the world and discovering new cultures and new ways of working. I invite you to consult my work history to get a better idea of my skills. Looking forward to a long term collaboration.