Hire the Best Customer Service Representatives
in Dominica

I have been in the customer service field for 14 years experienced in both phone and chat support handling billing inquires, service issues, scheduling technicians and troubleshooting when needed. Looking for someone who is always on time for work ? I am very punctual and always ensure customers leave my line very satisfied. I pride myself on providing a clear and simple explanation, being accountable, taking ownership and managing my time effectively. I have worked for major US companies such as Comcast, Time warner Cable, Farmers Insurance and Proctor U which have all contributed to my experience in the customer service field. Whenever a situation arises I am open to constructive feedback and improvement if needed. I work hard to ensure that expectations for both client and customer are met and satisfied. I do like thinking outside the box when required and using critical thinking. I am open to learning new skills and willing to provide support when needed. Thank you for taking the time to visit my Upwork profile and looking forward to working with you soon.

I've been the primary point of contact for the top 5 revenue-generating clients at my organization, each responsible for $1M+ while running the support operations behind them. That means I understand both sides: what clients expect, and what it takes internally to actually deliver it. I specialize in helping growing businesses get their customer support out of survival mode. That looks like building SOPs that actually get followed, restructuring teams so leadership isn't stuck in daily tickets, and creating escalation processes that protect revenue instead of just closing complaints. What I've done: - Built and managed remote customer support teams from the ground up, hiring, onboarding, training, and ongoing performance management - Designed SOPs and workflow systems that cut resolution time and reduced team dependency on leadership for routine decisions - Handled high-stakes escalations, disputes, refunds, and retention cases for accounts that couldn't afford mistakes - Served as the operational bridge between client expectations and team execution, keeping delivery smooth and relationships intact If your support team is reactive, your processes live in someone's head, and you're personally fielding things you shouldn't be, that's exactly the kind of situation I was built for. Tools: Shopify · Gorgias · Zendesk · Intercom · Front · Stripe · ReCharge · Jira · Asana · Basecamp · Slack · Zoho · Gusto · Oracle

In my previous experience, I worked in human resources departments to provide support across several different companies. I have worked in my current role as an Administrative Assistant for the past four years. Prior to this job, I worked as a Customer Service Representative for three years, which shows my commitment to great service. Are you looking for a reliable, committed and top of the line Business, Administrative or HR Assistant? If yes, I believe I am a suitable addition to your team. I have a strong passion for helping others, providing support to customers or colleagues and assisting them in ways that benefit them both personally and professionally. I also enjoy researching and finding solutions to virtually all problems, which is why I would be a great asset within your company. I possess strong communication skills, which are vital to success as a Virtual, Administrative or Human Resource Assistant. I have completed many certificate courses including certificates in Human Resource Management, Counseling and Early Childhood Education. I am also currently enrolled in a Bachelor’s degree in Business Administration at Ashworth College (USA). Some of my strongest skills include my ability to increase employee retention through the improvement of company culture and to develop training and education programs to ensure all employees have access to the information they need to succeed and comply with legal requirements. I thrive under difficult or high-pressure situations, time constraints and research that requires thinking outside of the box. I'm always open to learning new skills and dedicating my time to provide support and help, even in emergent situations. Thank you so much for taking the time to visit my profile, I hope to be of assistance to you soon! Kendra Jeffers.

I have been employed in the banking industry for over ten years and I remain dedicated to acquiring different banking skills. I hold an associate degree in mathematics and a bachelor’s degree in management studies with a minor in finance from Monore College, in Bronx, New York. The knowledge that I am attaining coupled with my six years banking experience has allowed me to be knowledgeable of various processes, procedures, and policies as it relates to banking and accounting. I have been able to maintain a track record for zero posting errors and high adherence to the policies that relates to my job post. I perform my job duties with the goal of having zero tolerance for errors whilst establishing control measures in mitigating operational risk. Some of the qualities I posses includes being meticulous, having a great ability to work under pressure, excellent problem-solving skills and having a love for mathematics and calculations. I am proficient in Microsoft Word, Excel, Access, QuickBooks and Intuit. The little details are important to me, excellence is in details!

It is of great pleasure to be given this opportunity to unveil myself to you for recruitment. I have worked in the banking industry over the past twenty years. I have had the opportunity to work with a wide range of customers and exposed to different roles of the bank, of which grew my ability to deliver excellent customer service. I have held various positions, being Customer Service Representative, Senior Customer Support Representative, Transaction Monitoring Officer, Due Diligence Officer and currently Loan Officer. All of these positions has help me develop how I deal with customers to not only retain them but to attract new ones. Due Diligence experience has been the most influential part for me. To collaborate with employees to ensure that procedural and regulatory requirements are met while maintaining customer satisfaction and meeting department goals. Being a loan officer, I manage credit customers accounts in such a way that not only I deliver special service to them but I generate further business for the institution. I have made many recommendations that have been implemented to contribute to a greater impact. I have worked remotely for a about 6 plus months, while of which I was very productive, accountable and responsible in performing my duties. I have also delivered presentations on behalf of the bank to sell or make known of the products and services offered. I am a great team player, as I aim to work effectively and intentionally in every duty executed to contribute to a common goal.

I am a Proficient Executive Assistant supporting Project Managers and busy Executives with automating their daily operations through AI and streamlining their operations. I bring with me 14yrs of experience in providing Executive Assistance in the fields of Human Resource Management, Sales and Customer Support. My passion for the field has pushed me to earn a Bachelors Degree in Management which has helped me elevate my abilities and makes me a great fit for your organization. I have experiences in the travel industry and finance industry having worked at the premier Bank of the Island as a Senior Human Resource Officer. There I contributed to the initiation, restructuring and streamlining of several processes such as payroll, other benefits, recruitment, onboarding, facilities management, policy management and contract management. On a day to day basis I also provided administrative support for various portfolios including sales. I am excellent at managing teams, negotiating contracts and implementing projects. I will provide full support to tasks assigned and streamline processes to provide the best user experience. I am confident that I will be an excellent addition to your team whether you need day-to-day administrative assistance or Human Resources support. Contact me now to get started. I am looking forward to learn more about your business.