Hire the Best Virtual Assistants
in Dominica

Hi, I’m Peace — a reliable Virtual Assistant who helps businesses stay organized and respond to customers quickly. I specialize in: • Email and inbox management • Customer support (chat & email) • Data entry and research • Social media DM responses and outreach I am detail-oriented, easy to work with, and always meet deadlines. I’m also highly coachable and quick to learn new systems. If you need someone dependable to support your daily operations, I’m ready to help.

✨ Your short-term rental business should not depend on you being available for every guest message, reservation change, cleaner update, maintenance issue, and last-minute question. That is where I come in. I am a Short-Term Rental Operations Virtual Assistant with hands-on experience supporting 20+ properties across Airbnb, BDC, VRBO, Peerspace, Houfy, Hostaway, and direct booking channels. When a guest messages late at night, a cleaner needs an update, a reservation changes unexpectedly, or a maintenance issue needs immediate coordination, I help keep the right information moving to the right people so nothing falls through the cracks. I do more than answer messages. I help bring structure to the moving parts behind a successful short-term rental operation. 🛠 SHORT-TERM RENTAL OPERATIONS SUPPORT • Guest communication before, during, and after stays • Airbnb, BDC, VRBO, Telegram, WhatsApp, email, phone and direct-booking support • Booking inquiries, reservation updates, extensions, cancellations, and alterations • Check-in and checkout coordination • Calendar reviews, availability management, and listing updates • Listing descriptions, amenities, property details, and optimization support • Cleaner, handyman, maintenance, and vendor coordination • Task tracking, follow-ups, and operational issue management • Guest complaints, review follow-up, and service recovery communication • Airbnb support cases, refund requests, claims documentation, and dispute support • Property FAQs, SOPs, internal documentation, and workflow organization • Supply tracking, restocking coordination, payment logs, invoices, and basic bookkeeping support 📌 GENERAL VIRTUAL ASSISTANCE • Inbox management and scheduling • CRM updates, data entry, and online research • File, spreadsheet, and document organization • Follow-up support for leads, guests, vendors, and internal teams • Administrative support for busy, fast-moving businesses 💻 TOOLS I HAVE WORKED WITH > Hostaway > Zillow > Asana > PriceLabs > ClickUp > Notion > Google Workspace > Microsoft Office > WebRocket CRM > Canva > Slack > WhatsApp > RingCentral > Zoom I am organized, proactive, detail-oriented, and calm under pressure. I understand that in short-term rentals, one missed detail can affect a guest, cleaner, vendor, owner, and upcoming reservation. That is why I focus on clear communication, proper follow-up, and keeping operations organized from start to finish. Whether you need someone to manage guest communication, support your listings, coordinate cleaners and maintenance, follow up on tasks, or simply help bring more order to your day-to-day operations, I would be glad to support your team. Let’s make your guest experience smoother and your operations easier to manage.

Hi, I'm Novie. Can I tell you what I think you're really looking for? I don't think you're looking for someone to manage your calendar. I think you're looking for someone you can hand something to and stop worrying about it. That's the kind of work I enjoy. Give me a messy spreadsheet that no one has touched in months. A process that has five unnecessary steps. A document that needs to be cleaned up before it reaches a client. A CRM that's become a dumping ground. A project that everyone keeps saying they'll get around to. That's where I'm at my best. I've been supporting executives and businesses since 2003, and somewhere along the way I realized my value isn't in checking boxes—it's in bringing order to things that feel overwhelming. I ask questions because I like understanding how things work. I notice gaps before they become problems. I genuinely enjoy figuring things out. I'm the person who opens something and thinks, "There has to be a better way to do this." And then I build it. I'm happy handling calendars and inboxes when they're part of the bigger picture, but if all you need is someone to wait for instructions, I'm probably not the best fit. I like being trusted with meaningful work. The kind of work that lets you end the day thinking, "I'm glad I gave that to Novie." If you're looking for someone who takes ownership, communicates like a real person, and gets genuine satisfaction from making your business run better, I'd love to hear what you're working on.

🌟 Welcome! I'm Dahlia, a seasoned Virtual Executive Assistant with a rich background spanning 8+ years in versatile managerial and administrative roles. My expertise lies in spearheading operations across HR, Marketing, Research, Administrative functions, and Customer Service domains. 🚀 With an unwaveringly positive mindset, I approach challenges as opportunities for growth, consistently pushing boundaries to deliver exceptional results. I take immense pride in my work, prioritizing excellence and efficiency in every task I undertake. 🤝 I'm passionate about building connections and fostering meaningful relationships, and I thrive on the excitement of new experiences and adventures. An avid traveler, I believe in embracing diverse perspectives and leveraging them to drive innovation in my professional journey.

Experience using Microsoft Word, Excel, PowerPoint, Publisher, Online Database, Zoom, Poll Everywhere, Microsoft Teams, Skype, Quick Books, Survey Monkey, Google Docs. Are you looking for an expert Project Assistant with Customer Service Professional experience? Do you need someone with years of experience working with NGOs all over the world? I’ve worked with grassroots organizations and international organizations alike to writing reports, facilitating discussion session and represent them in regional and global forums. NGOs including UN Women, USAIDS, PANCAP and the IAS are just a few that I have worked with over the years. I’ve also recently worked with the Caribbean Development Bank (CDB) alongside the Ministry of Education as a Gender Consultant to help create a sense of awareness of the struggles of key populations and the inequalities that women face on a daily basis. As a gender consultant I have created training manual and trained over 200 individuals on subjects including sexual harassment and gender inclusion. I have trained government workers how to mainstream gender within the government system and given a critical eye national documents using a gendered lens. In my many years of experience working with people from marginalized groups including person living with HIV, persons from the LGBTIQ groups and people living with disabilities I have learnt that you need to meet people where they are at and not the other way around. After Hurricane Maria I aided in conducting needs assessment and providing Psycho social support to individuals. I work hard to provide above acceptable and reliable services to you and your business, no matter the line of work. I believe in providing outstanding quality service and have over 12 years of experience working with NGOs. In my roles I have created database for small projects, provided logistical services and wrote extensive and summarized reports locally, regionally and internationally. In my present project for Habitat for Humanity, an international organization base in Trinidad and Tobago NGO, I have been exercising my phone etiquette contacting over 50 construction workers and single handedly conducting short interviews over the phone. I have a passion to help and a need to succeed. Let me be a part of your team and we can win and push forward together! I typically work in a self-paced environment with a critical eye and professional communication. I am always open to learning new skills and dedicating my time to provide support and help, even in emergency situations. I look forward to being of assistance to your company or your project. Thank you so much for taking the time to visit my UpWork profile. Renatta L

High-Level Administrative & Finance Support | Operations & Workflows ​I provide executive administrative, financial, and operational support for professionals who value precision and efficiency. I transform complex, daily workloads into streamlined, reliable systems so you can focus on high-impact work. ​Core Capabilities: • Finance & Accounting: QuickBooks tracking, invoicing, and ledger maintenance. •​ Digital Workspaces: Notion organization and Asana project structure. •​ Workflow Automation: Time-saving integrations built with Zapier. • ​Executive Operations: Lead generation, data management, and discrete coordination. ​ Backed by a strong administrative background and training in accounting administration, I deliver sleek, meticulous support. Send me a message or job invite to discuss how we can streamline your business!