Hire the Best Customer Service Representatives
in Ethiopia

More than 3,000 reviews on G2
Rating is 4.5 out of 5.
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Elshaday S.

Addis Ababa, Ethiopia

$15/hr
5.0
16 jobs

🚀 Do you want to work with one of the BEST Telemarketers who doesn’t take “no” for an answer? With 4+ years of proven experience working remotely for U.S. and U.K. companies as a Cold Caller, Appointment Setter, and Telemarketer, I know how to generate results and close opportunities. ✅ Why We May Be a Great Fit Passionate about sales, highly productive, and consistently exceed targets. Skilled at turning “uninterested” leads into qualified prospects. Strong team player with a positive, solution-oriented attitude. Excellent listener, communicator, and rapport-builder. Take time to research products/services to sell with confidence and efficiency. 🎯 What You’ll Get Working With Me Consistent performance: 3–5 qualified leads per day. Time & cost savings: Efficient, deadline-driven work. Sales momentum: No more struggling with unmet goals. Growth mindset: Always learning and improving to boost results. 🌟 About Me I bring energy, professionalism, and a winning tone of voice to every call. I’m always eager to explore new opportunities, embrace challenges, and grow alongside the company I represent. What I value in a client: openness, positivity, and reliability—including timely payments and mutual respect. 🛠️ Skills & Tools Dialers & Communication: RingCentral, Telesuits, BatchDialer, Sales Radix, Cefone CRM & Sales: HubSpot, CRM24 Productivity: Microsoft Office Suite 👉 If you’re looking for a telemarketer who combines skill, persistence, and international experience, let’s connect and make your sales goals a reality.

  • Customer Service
  • Online Chat Support
  • Email Support
  • Telemarketing
  • Lead Generation
  • Appointment Setting
  • Outbound Sales
  • Cold Calling
  • Sales
  • Customer Service Chatbot
  • Virtual Assistance
Bethel T.

Addis Ababa, Ethiopia

$4/hr
5.0
1 jobs

I’m a Virtual Assistant with strong customer service and sales experience, helping businesses manage clients, streamline operations, and support growth. I bring 8+ years of customer service experience, combined with hands-on experience as a VA and practical familiarity with GoHighLevel (GHL). What I Can Do for You: Customer Support: Manage emails and chat support, respond promptly, and ensure client satisfaction Sales & Lead Support: Handle pre-sale questions, follow up on abandoned carts, and cross-sell/upsell products GoHighLevel Tasks: Assist with CRM management, lead tracking, and workflow follow-ups Admin & Operations: Scheduling, data entry, task management, and keeping processes organized Why Clients Choose Me: ✔ Reliable, detail-oriented, and professional ✔ Strong communication and problem-solving skills ✔ Hands-on experience with GoHighLevel for managing leads and basic workflows ✔ Focused on helping businesses run smoothly, efficiently, and grow If you’re looking for a dependable partner who combines excellent customer service with practical sales and VA support, I’d love to help your business run efficiently and thrive.

  • Customer Service
  • Customer Support
  • Virtual Assistance
  • HighLevel
  • Email Management
  • Client Management
  • Scheduling
  • Data Entry
  • Sales
Bezamariam D.

Addis Ababa, Ethiopia

$5/hr
5.0
1 jobs

Hi! I’m Bezamariam, an HR and recruitment professional with experience in People Operations, talent sourcing, onboarding, admin support, and customer service. I’ve worked across global teams (US, UK, EU, and Africa) and I’m great at keeping things organized, communicating clearly, and making processes run smoothly. What I do best: - Recruitment coordination & sourcing - People Ops / HR admin support - Onboarding & employee documentation - Candidate communication & scheduling - SOPs, process updates, and compliance - Customer support & general admin I like working with teams that value clarity, kindness, and getting things done without overcomplicating the process. If you need someone reliable, detail-oriented, and easy to work with, I’ve got you! Let’s make work simple, smooth, and stress-free.

  • Customer Service
  • Recruiting
  • HR & Business Services
  • Human Resources
  • Human Resource Management
  • Microsoft 365 Copilot
Eyael T.

Addis Ababa, Ethiopia

$8/hr
5.0
4 jobs

I help businesses resolve customer issues quickly and provide exceptional support via chat, email, and phone, keeping customers satisfied and loyal. I respond promptly, communicate clearly, and always focus on delivering excellent customer experiences. Skills: ✨ Clear Communication & Empathy 🌟 Quick Problem-Solving 💡 Multi-Channel Support (Live Chat, Email, Ticketing) 💬 Customer Satisfaction & Retention Achievements: 🏆 95%+ Customer Satisfaction 📈 20% Increase in Retention ⏱️ 30% Reduction in Response Time Tools: 💻 CRM: Salesforce, Demo CRM 🔧 Helpdesk: Zendesk, Freshdesk 💬 Live Chat: Intercom, Drift 📧 Email: Gmail, Outlook

  • Customer Service
  • Online Chat Support
  • Customer Satisfaction
  • Customer Support
  • Email Communication
  • Phone Communication
  • Data Entry
  • Refund Processing
  • Cold Calling
  • Sales
  • Scheduling
  • Telemarketing
  • Customer Relationship Management
  • Customer Care
  • Communication Strategy
Hermela A.

Adama, Ethiopia

$8/hr
5.0
10 jobs

I'm a reliable and detail-oriented Virtual Assistant with experience in admin support, customer service, and outreach. I help busy professionals stay organized, manage communication, and streamline daily tasks. 🔹 My skill set includes: Email & calendar management Data entry & online research Appointment setting & cold calling CRM updates & lead follow-ups Customer support (email, chat) Task tracking & document handling 💻 Tools I work with: Google Workspace, Microsoft Office, Trello, Notion, Slack, Zoom, Canva, and more. I’m proactive, well-spoken, and comfortable handling both backend tasks and client-facing communication. Let’s work together to keep your operations running smoothly.

  • Customer Service
  • Online Chat Support
  • Customer Support
  • Email Support
  • Customer Care
  • Sales Development
  • Appointment Setting
  • Cold Email
  • Cold Calling
  • Real Estate Cold Calling
  • Virtual Assistance
  • Telemarketing
Beza D.

Addis Ababa, Ethiopia

$6/hr
4.2
4 jobs

I am a results-driven Appointment Setter with 3+ years of experience in high-volume outbound calling and lead generation. I specialize in breaking through gatekeepers, handling objections, and filling sales calendars with qualified prospects. Why hire me? Proven Results: 3 years of experience turning cold leads into booked meetings. Multi-Channel: Expert in combining cold calls with SMS and email follow-ups. CRM Savvy: Proficient in HubSpot, GoHighLevel, and Salesforce. Professional Setup: Equipped with a high-speed connection and Viber Out for seamless, tracked calling on Upwork. I focus on lead quality and "show-up" rates to ensure your sales team spends time only with serious buyers. Let’s discuss your goals—send me a message today!

  • Lead Generation
  • Sales Lead Lists
  • Telemarketing

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Cost to hire a Customer Service Representative

Cost to hire a Customer Service Representative

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Customer Service Representative job description template

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Customer Service Representative interview questions

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How much does it cost to hire a Customer Service Representative?

Rates charged by Customer Service Representatives on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Customer Service Representative in Ethiopia on Upwork?

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