Hire the Best Customer Service Representatives
in Egypt

languages support: Hebrew,English and Arabic phone, email and messages. skills: Customer service specialist and executive. data entry. patients and sites support (medical support) Hebrew teacher. Content moderator. Sales. trust and safety. translator, editor, proof reading, transcriptionist and reviewer.

I'm a bilingual (English/Arabic) Sales Closer and Customer Experience Specialist with 7+ years handling customers across every channel — outbound calls, inbound calls, live chat, and email/ticketing. I close deals, resolve issues, and retain customers, with the same results whether I'm on the phone or in a chat window. What I bring: Omnichannel coverage — Comfortable running outbound sales calls, taking inbound support calls, and managing live chat, email, and ticket queues, often within the same role. Adaptable across channels — Comfortable switching between a call, a chat, and a ticket in the same shift without losing tone, accuracy, or pace — clients get the same reliability no matter how they reach me. Sales closing — Closed new lines, port-ins, device upgrades, and TV/FTTH bundles for a major telecom brand, hitting a 100% customer survival rate across multiple weeks and a 47.8% peak account yield. High-volume chat & pre-sales — On a recent e-commerce contract, personally handled 51.2% of a 3-agent team's total message volume, with a 42-second average first-reply time. Speed & quality together — Recorded a 108.6-second average handle time (lowest on a 6-agent team) while holding a perfect 10/10 QA score and CSAT up to 100%. Consistency under pressure — Delivered a perfect NPS of 100 across 40+ separate reporting periods at Vodafone, ranking #1 in team for cumulative NPS and #1–2 for lowest AHT throughout — across both call and chat queues. Full customer lifecycle — Pre-sales, closing, appointment setting, onboarding, retention, and escalation handling, not just one slice of the funnel. Team leadership — Promoted twice (Agent → SME → Team Leader) on the back of sustained top-tier KPIs, so I understand both the frontline seat and what a client/team lead is measuring. Tools & platforms: Salesforce Service Console, Amdocs CRM, Oracle Siebel, Respond-io, Notion, Remedy ticketing, Jira, WordPress/WooCommerce, Slack, Outlook, Gmail, Microsoft Office, Google Sheets.

Are you looking for a detail-oriented, tech-savvy professional who can ensure both high-quality software and exceptional customer experience? Let’s work together to achieve that. With over 11 years of experience in customer service and sales, combined with hands-on experience in software testing, I bring a unique blend of technical skills and a customer-focused mindset. I have worked with multinational companies and banks such as HSBC, CIB, FAB, and Etisalat e&, delivering reliable and high-quality results. From a testing perspective, I am skilled in identifying bugs, analyzing issues, and collaborating closely with developers and product owners to ensure smooth feature delivery. I have a solid understanding of Agile Development and the Software Development Life Cycle (SDLC), and I focus on delivering stable, user-friendly products. From a customer service perspective, I excel at handling customer inquiries, resolving issues efficiently, and dealing with frustrated customers in a professional and empathetic manner. I am experienced in using CRM tools, following up with customers, and ensuring a seamless customer journey. 📌What Can I do: ✅Test Case Design & Execution ✅ Mobile App Testing (iOS & Android) ✅ Black box testing ✅ Exploratory testing ✅ Writing bug reports ✅Integration testing ✅ Regression testing ✅UI/UX Testing ✅ API Testing (Postman) 📌My Skills: ✅Understanding of Software Development & Testing Concepts. ✅ Test Case Design & Execution ✅Analytical & Critical Thinking ✅ Attention to Detail ✅Time Management & Prioritization ✅Scheduling and Organizing ✅ Curiosity & User Mindset ✅ Adaptability & Continuous Learning 📌 Devices I have: Laptop/Computer: - Lenovo Ideapad 3 Core i5 Windows 11 Mobiles/Tablets: - iPhone 14 iOS version 26.3.1 - Samsung Galaxy A15 Android version 16 📌Customer Service: ✅ Exceptional customer support and problem-solving. ✅ Phone Call Support ✅ Online Chat Support ✅ Email Support ✅ Customer Onboarding ✅ Update CRM with the last feedback ✅Technical support ✅ E-commerce Support ✅ Order Processing ✅ Order Tracking ✅Responding to customers' inquiries. ✅Attention to detail and time management. 📌Virtual Assistant: ✅Expert in using Google Workspace ✅ Calendar management ✅Scheduling appointments ✅ Email Management ✅Calendar Management ✅Scheduling and Organizing ✅ File Management and Data Entry ✅ Manage daily, weekly, and monthly reports. ✅ E-mail writing and follow-ups with the best quality expected. ✅Organizing files, folders, and e-mails.

Ready to WOW your customers and boost your brand reputation? With over 10 years of experience in customer support, I’m here to make it happen! I specialize in multilingual support (English & German) across live chat, email, phone, and "message us" channels, delivering fast, friendly, and professional assistance that keeps customers coming back. I have extensive experience working with e-commerce businesses, helping them create seamless support experiences that build trust and drive sales. From startups to top brands like Amazon, I’ve supported diverse teams using leading platforms such as Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, and more. Alongside my customer service expertise, I bring a strong technical background, including experience supporting AI solutions for Microsoft, which allows me to quickly understand complex products and guide customers with clarity and confidence. What sets me apart? A passion for problem-solving, an eye for detail, and the drive to turn every interaction into a positive one. If you’re looking for someone who cares about your customers as much as you do, let’s connect—I’d love to help you take your support to the next level!

I have been working as a translator for more than 6 years in various fields. I also have experience in other fields such as marketing, trading, and programming. Company: - Woflow German Menu Onboarding - EPRIS GmbH Customer Support: Épris Fragrances (Perfume) - Lore Store Customer Support: Lore Store (Beauty & Skincare products) - HautGlenz Customer Support, Product & Website reviewer, Operation Management: HautGlenz (Online Retail) Translation & Localization Service: - Mahmoud Salem's Office Translation & Localization - Tech, Medical, Legal, XML Files, and Literary content (Arabic / English ↔ German) - EGY-TLC Volunteer Translator (Arabic ↔ German) - Amara Volunteer Speech-to-Text Interpreter (German) AI Data, Annotation & Transcription: - Oneforma & UHRS Transcription, Annotation, Rating, Translation, LLM Evaluation, App Testing, AI Video & Image Annotation, Proofreading - TCS | E2F Project: German Transcription (QA Specialist) - E2F Project: German Annotation - Welocalize Project: Andromeda Titawin German (Mismatch Rate) Analyze the semantic intent behind the search query

Currently a results-oriented professional with experience in Customer Success Management and Quality Control Operations focusing on ensuring client satisfaction, maintaining high-quality standards, and driving process improvement to support business goals with a previous Customer Service Representative experience in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proficient in market and financial analysis, with a strong ability to apply insights to daily trading strategies for optimized decision-making and profitability using softwares like TradingView and MetaTrader