Hire the Best Relationship Managers
in Egypt

I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced work environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor and project manager. I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor, Project manager, and lately a partner in a startup call center. I have a solid proven track record of delivering exceptional customer/ client satisfaction and team and project management through implementing Agile/ Scrum mythologies and values using Asana, Trello, Kanban Boards and Jira. I can provide quality consultant services guaranteed by a very high level of professionalism, dedication and honesty.

Hi there! 👋 I’m a results-driven Operations and Project Management Specialist with over 12 years of professional experience, including 7 years of remote work experience. I specialize in streamlining business operations, managing complex projects, and delivering measurable results for e-commerce, logistics, and business operations. Why Work With Me? ✔ Operational Excellence: Designed scalable workflows and SOPs that improved team efficiency and elevated client satisfaction scores. ✔ Project Management Expertise: Successfully coordinated product launches, optimized processes, and ensured on-time delivery within budget. ✔ E-Commerce Mastery: Boosted customer retention by analyzing platform performance metrics and implementing strategic improvements. ✔ Logistics Leadership: Enhanced supply chain efficiency by liaising with suppliers, 3PLs, and retailers to meet KPIs and exceed client expectations. ✔ Cross-Functional Collaboration: Adept at leading diverse teams, fostering stakeholder alignment, and navigating fast-paced environments. My Approach: I focus on creating tailored solutions to address each client's unique challenges, combining analytical skills with a creative mindset. Whether it’s managing teams, optimizing operations, or tackling strategic planning, I bring dedication, expertise, and a commitment to excellence to every project. Let's chat about how I can help your business thrive! 🚀

With over 5 years of hands-on experience in operations management and customer service, I help businesses streamline processes, enhance team performance, and deliver top-tier customer experiences. I’ve led teams, built training systems from scratch, and improved KPIs through data-driven strategies and a focus on quality assurance. My leadership style is collaborative and growth-oriented, I believe in empowering teams to deliver their best. I’m skilled in tools like Tableau, Power BI, Salesforce, Zendesk, HubSpot, Medallia, Asana, Zapier, and Microsoft Office (including Excel) and I’m always eager to learn new platforms that help optimize operations and communication. If you’re looking for someone who combines strategic thinking, hands-on management, and a passion for client satisfaction, I’d love to help your business grow.

With over 13 years of experience, working as an Operations Manager/Sr Recruiter/Sr Client Success Manager and Team Leader, I helped build a recruitment firm from the ground up acting as the VP and Operation Manager. Between Operations, Customer Success, Client Retention and Recruitment roles, I bring to the table versatile experience working with multiple startups as well as established and enterprise companies. Sourcing, onboarding, training, managing and leading teams internally, Client relations externally, technical trouble shooting and sales, these are only a few skills that I can juggle among others! I have worked closely with a lot of brands, managed their accounts, managed up-selling and cross-selling and made sure every client felt taken care of! I am verry passionate and dedicated and I wear multiple hats, I am a go getter and I don't take No for an answer! :)

🚀 Grow Smarter with Custom Systems & Seamless Automations Behind every efficient business is a well-structured system. When workflows are messy, productivity suffers 📉, deadlines slip 📂, and opportunities are lost ⏳. That’s where I come in. 👋 I’m a Notion Systems Architect & Workflow Automation Specialist. I help teams, founders, and businesses build powerful systems in Notion and connect them with smart automations using tools like Make.com, n8n (self-hosted), Zapier, and Airtable — to boost efficiency ⚡, save time ⏱, and reduce manual work. Whether you're managing clients, tracking projects, or scaling operations — I’ll design a setup that fits your process, not the other way around. ✨ What I Deliver: ✅ Custom Notion Workspaces – Tailored to your workflow & goals ✅ End-to-End Automations – Seamless logic across platforms ✅ Self-Hosted Solutions – Full control & unlimited scalability ✅ AI-Powered Bots – Smart assistants for routine tasks ✅ Project & Task Management Systems – For startups & teams ✅ Operational Dashboards – Clear visibility, better decisions ✅ Process Optimization – Less chaos, more clarity 💡 Whether you're starting from scratch or scaling up fast, I’m here to help you work smarter, not harder. 📩 Let’s talk about building your ideal system — message me anytime!

Engineer ✔ Upwork’s Top 3% Freelancer Top-Rated Plus ✔ 100% Job Success Score ✔ 5-Star Satisfied Clients ✔ Jack of All Trades. I offer a FREE LIFETIME GUARANTEE & FREE TECHNICAL SUPPORT for all my work! I started my career as a Process Operations Engineer, then transitioned to the role of CEO Executive Assistant for a leading multinational oil & gas company. Later, I earned my MBA (Master of Business Administration), advanced to become the Digitalization Department Head. I bring 12 years of experience, which includes: 1️⃣Data Analysis: 📊 • Useful insights using the given data to support the process of decision making • MS Excel / Google Sheets: Advanced formulas and complex calculations, data manipulation, pivot tables. • Macros / Automation: Writing and debugging Visual Basic codes VBA to automate repetitive tasks, create custom functions, and enhance Excel functionality • Functions: XLOOKUP, VLOOKUP, HLOOKUP, INDEX-MATCH for dynamic data retrieval. • Conditional Logic: Nested IF statements, IFS, SWITCH for complex decision-making processes. • Statistical Analysis: AVERAGEIFS, SUMIFS, COUNTIFS for multi-criteria calculations. • Data Manipulation / Data Cleaning / Pivot Tables: Creating and customizing pivot tables for summarizing large datasets. • Graph Techniques and Tricks: Advanced Chart Types, Dynamic Charts • Data Visualization: Power BI dashboards, visually compelling MS Excel charts to present insights. 2️⃣PowerPoints, Business Presentations and Graphic Design: 🏆 • Content Creation: Certified Technical Writer from AUC and SPE for informative content. • Software Expertise: Proficient in Canva Pro and Adobe Suite (Photoshop, Illustrator). • Infographic Design: Expert in crafting infographics for Pitch Decks, Business Presentations, and Animated Presentations. • Design Proficiency: Skilled in creating visually appealing layouts, fonts, and color schemes that captivate attention. • Visual Aesthetics: Mastery of color theory, typography, and layout design. • Storytelling Skills: Strong narrative flow, understanding of audience psychology, and meticulous attention to detail. • Social Media Content: Specializing in FB, IG, and X post dimensions, as well as Reels video editing. • Graphic Design: Creating Banners, Flyers, Logos, and Cards. 3️⃣Administration Support: 📂 • Content creation: Certified technical writer from AUC and SPE. • Data entry and customer relationship management (CRM) operations. • Creating professional SOPs for business operations. • Social media management: Content creation, engagement, utilizing Buffer to schedule posts for consistent and timely content delivery across various platforms. • Email management: Inbox organization, email scheduling, email campaigns. 4️⃣AppSheet Development: 📲 • Creating AppSheet applications across various domains, including project management, inventory management, delivery tracking, and real estate rental. • Fully prepared to assist in creating these applications and more, tailored to your unique needs. I help at every stage of the development process, from planning to implementation and deployment. 5️⃣Process Safety Consultation: 🛠⚙ • Certified NEBOSH Process Safety Management (PSM). • Certified TUV Process Hazard and Risk Analysis (PHRA). • Developing HAZID, HAZOP studies with supporting P&IDs, PFDs, cause and effect diagrams. 6️⃣ 3D Modeling & Rendering: 🕹 • Utilizing SketchUp Make and SketchUp Layout to create 3D concept designs. • Conversion between various file extensions: STL, SKP, OBJ, 3DS, DAE, GLTF. • Hyper-realistic and photorealistic renders through Enscape and Unreal Engine 5. • Developing all types of 2D drawings, AutoCAD plans, P&IDs, PFDs according to specifications. • Photogrammetry techniques, LiDAR scans, 3D image processing utilizing Agisoft Metashape software. I hold the following certificates: 1. Executive Assistant Mastery (EAM) - ALISON CPD 2. Project Management - IBM Certified 3. Data Fundamental - IBM Certified 4. Working in a Digital World: Professional Skills - IBM Certified 5. Data Analytics and Visualization Camp - IBM Certified 6. Google Workspace Certification - Google 7. Microsoft Office Specialist (MOS) Certification - Microsoft 8. Present with purpose - IBM Certified 9. Certified Petroleum Engineer My engineering background, combined with 12 years of experience in digital support, makes me the ideal fit for your business needs. 👌 I am NOT an agency. I am just a FAST-LEARNER and EXPERIENCED engineer in the digitalization industry. I always earn respect and trust from my clients. Feel free to check my previous clients’ feedback 5 Stars Ratings ⭐⭐⭐⭐⭐ in addition to video samples of my work. This summary only scratches the surface of my capabilities and what I can do for you. There’s a vast array of skills and expertise awaiting your discovery! Ready to elevate your business to the next level? 👉 Let's connect and achieve great things together! Regards, Ahmed M. UPWORK Top Rated