Hire the Best Call Center Agents
in Egypt

A software engineer with a background in computer engineering, specializing in front-end development using React.js and Next.js. Experienced in building fast, responsive websites with a strong focus on SEO and site performance. Constantly improving and staying up-to-date with the latest in web development.

amrabdelwahab638@gm twitter.com/ ail.com 5/9/2000 AmrAbdelwahab translator +telemarketer +acquisition manager OBJECTIVE Highly driven recent languages school graduate seeking a full-time position as an acquisition manager or a cold callerwhere I can lend my knowledge to help your organization improve profitability.

I have been working as a German customer service representative for seven years, handling mail, chat and phone communications, particularly dealing with angry customers and resolving issues for my team. Throughout this period, I have supported my team extensively, and I am now serving as a mentor.

I am a dedicated and empathetic professional with over 2 years of experience at Vodafone UK as a Call Center Agent, where I excelled in delivering exceptional customer service during critical early stages of customer onboarding. My role involved troubleshooting, addressing billing concerns, and ensuring a seamless experience, all of which sharpened my problem-solving skills, attention to detail, and ability to manage multiple customer needs with patience and empathy. These skills position me well to thrive as a Member Support Coordinator My experience as a cold caller at PBS and Skyline further honed my ability to communicate complex information effectively, foster connections, and guide customers in their decision-making process. These roles reinforced my commitment to active listening and problem-solving. As a medical student, I bring a unique perspective to the role, with a strong sense of empathy and a commitment to healthcare and well-being. My education has instilled in me a passion for accessible, high-quality care. My medical training emphasizes understanding, patience, and a dedication to improving others' lives. Additionally, my two years as an English teacher in a nursery enriched my ability to create supportive and nurturing environments, enhancing my communication skills and empathy. These experiences, combined with my belief in healthcare as a fundamental right, equip me to excel.

I help businesses scale efficiently by combining strategic HR leadership, talent acquisition, and data-driven decision-making. With 5+ years of experience in HR operations, recruitment, and people management, I have built and optimized HR structures for startups and multinational companies across diverse industries. What I Offer: - Strategic Talent Acquisition & HR Leadership Led recruitment efforts that reduced time-to-hire by 25% and improved candidate satisfaction by 30%. Experience hiring globally for technical, multilingual, and leadership roles across EMEA & MENA regions. Built SOPs, KPIs per department, and structured performance management systems. Former Business Partner & People & Culture Manager at Unique Concept Entertainment Co., managing HR operations across multiple brands (Cake Can, Rabbit Hole, Canned, Zone 5, Cake Pops, Butter House). - Data Analytics & Workforce Optimization SQL, Python, R, Tableau & Power BI expertise for HR analytics, workforce planning, and recruitment insights. Developed interactive dashboards to track hiring efficiency, employee performance, and cost-per-hire. Implemented data-driven HR strategies to optimize workforce productivity and engagement. -Technical Hiring & Global Recruitment Technical Verifier at TechieMatter, assessing global candidates to ensure high-quality tech hires. Expertise in ATS, recruitment automation, and headhunting strategies for niche talent acquisition. Why Work With Me? I bring a strategic, entrepreneurial approach to HR, ensuring businesses hire, retain, and scale effectively. My blend of HR leadership, recruitment expertise, and data analytics helps companies build high-performing teams with measurable impact. Let’s connect and discuss how I can support your business growth!

SUMMARY Dedicated Customer Support Professional with call center experience, skilled in handling customer inquiries, resolving issues efficiently, and providing high-quality service. Experienced in mentoring new staff and committed to growing within service and support roles.