Hire the Best Call Center Agents
in Egypt

I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced work environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor and project manager. I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor, Project manager, and lately a partner in a startup call center. I have a solid proven track record of delivering exceptional customer/ client satisfaction and team and project management through implementing Agile/ Scrum mythologies and values using Asana, Trello, Kanban Boards and Jira. I can provide quality consultant services guaranteed by a very high level of professionalism, dedication and honesty.

I manage scalable Call center operations at Reach Flex, overseeing a team of over 100 agents providing 24/7 multilingual support in English, French, German, and Chinese. We support clients across multiple industries including homeservices (solar, roofing, HVAC,..) ,Travel, Automotive, Banking, Real Estate, Energy, Media & Communication, Retail, and Technology. My experience includes managing large teams across multiple time zones, implementing structured workflows, quality assurance processes, and performance tracking. Our operations cover voice, email, and chat support, ensuring timely and professional customer interactions. Reach Flex is built to scale and adapt to client needs efficiently.

amrabdelwahab638@gm twitter.com/ ail.com 5/9/2000 AmrAbdelwahab translator +telemarketer +acquisition manager OBJECTIVE Highly driven recent languages school graduate seeking a full-time position as an acquisition manager or a cold callerwhere I can lend my knowledge to help your organization improve profitability.

Need reliable cold callers, appointment setters, or customer support agents? I help businesses build trained, managed calling and support teams that handle outreach, follow-up, inbound support, and customer communication with consistency. I’m Moe, co-founder of Central Tact, a Cairo-based BPO and customer communication team supporting businesses across the US, UK, Canada, Australia, Europe, and GCC markets. Unlike hiring one random freelancer, you get a managed operation with trained agents, supervision, attendance tracking, quality control, and performance follow-up. We can support your business with: • Cold calling • Lead generation • Appointment setting • Inbound customer support • Outbound customer support • Live chat support • Social inbox management • CRM follow-up • Real estate calling • B2B and B2C sales support • Virtual assistants • Data entry and back-office tasks Our team has experience across industries including real estate, home services, education, clinics, transportation, software, e-commerce, and service-based businesses. What you can expect: • English-speaking trained agents • Other languages available upon request • Office-based team in Cairo, Egypt • Team leader supervision • Daily or weekly reporting • Flexible scaling from 1 agent to a full team • Experience with tools like GoHighLevel, HubSpot, ReadyMode, 3CX, Dialpad, Vici, Mojo, Monday CRM, Zoho, Hubspot and Google Sheets • A practical setup focused on calls, follow-up, appointments, and customer experience If you need one reliable caller, a small sales support team, or 24/7 customer support coverage, I can help you build a simple and scalable operation. Send me a message with your target market, working hours, tools, script, and campaign goal, and I’ll recommend the best setup.

Current Position ( Team leader in Amazon Germany Call Center): Position: Team Leader Duration: May 2019 – Present Responsibilities: Real-time management, team performance evaluation, handling salaries and payroll for agents. Responsible for coordinating hiring processes between operations and HR for German language evaluation. Responsible for scheduling to match contacts, working on 2 modules per contact and per hour module. Previous Positions: Mentor at Amazon Germany Call Center: Duration: September 2018 Agent at Amazon Germany Call Center: Duration: September 2017 Amazon.com Experience: Position: Team Leader at Amazon Call Center Duration: May 2021 – Present Encompassing real-time management, team performance, salaries, and payroll for agents. Responsible for coordinating communication between operations and the HR department for the assessment of German language proficiency. Accountable for the planning process to coordinate contacts. Working on 2 modules per contact and per hour module. Customer Support: Responding to inquiries, questions, and concerns of customers via phone, email, chat, or other communication channels. Troubleshooting: Identifying problems or challenges faced by customers and providing solutions or guidance to address them. Complaint Management: Handling customer complaints or dissatisfaction by responding appropriately, offering solutions, and attempting to resolve conflicts.

Profile Dedicated and experienced Call Center professional with 4 years of proven expertise in delivering exceptional customer service and technical support. Promoted to Subject Matter Expert, demonstrating advanced knowledge and leadership abilities. Additionally, bring 2 years of experience as a Sales Representative specializing in mobile sales and service, showcasing a strong ability to drive sales and enhance customer satisfaction.