Hire the Best Social Customer Service Specialists
in Egypt

I am a multilingual Customer Support Specialist and Amazon Virtual Assistant with over three years of experience in customer service and e-commerce operations. I previously worked as (SME) at Amazon Germany, where I handled complex customer cases, supported new agents, and maintained high-quality service standards within the German marketplace. In addition, I have hands-on experience with Amazon Seller Central, supporting sellers with: • Order management and refunds • A-to-Z claims handling • Account health monitoring • Policy compliance issues • Performance metrics (ODR, late shipment rate, etc.) • Customer communication in German and English This experience gave me a deep understanding of Amazon processes from both the customer and seller perspectives. My core skills include: • Multilingual communication (Arabic – German – English) • E-commerce customer support (Email & Chat) • Amazon Seller Central account management • Virtual assistance for online businesses • Professional translation and content writing I am detail-oriented, reliable, and comfortable working in fast-paced environments. My focus is on accuracy, structured communication, and delivering consistent results. I am currently open to remote opportunities in customer support, translation, and e-commerce account management.

Hi , 👋 😀 My name is Taha Nabil. I am a multilingual professional fluent in Italian, English, and Arabic. University & degree ✅️ I hold a degree from Cairo University and an Italian language certification (CILS C1) from the University of Siena, which allows me to communicate professionally with Italian-speaking clients and customers. *️⃣ Experiences ✅️ E-Commerce Italian and English support services & social media I worked for three years at Amazon as an Italian Chat Support Specialist, handling pre-sale and after-sale inquiries, B2B support, and assisting customers through chat and social media channels. During this period, I consistently maintained high performance, received official High Performance recognition, and was promoted to support quality-related tasks to help maintain service standards and customer satisfaction. 🏴 In addition to my work at Amazon, I also worked as a freelance Italian Chat Support agent for several international e-commerce websites, including platforms such as Zaful, Rose Gold Sale, and similar online stores. Through this experience, I developed strong expertise in handling e-commerce customer issues and managing customer communication efficiently. ✳️After that, I worked for approximately four years as a freelance Italian Customer Support Specialist for the international furniture e-commerce company vidaXL in the Netherlands. In this role, I handled multiple communication channels including ( Italian phone support, chat support, email support, and social media support). My responsibilities also included B2B customer support, assisting business clients with orders, logistics coordination, and shipment-related issues. Through this experience, I developed strong expertise in European logistics processes, including working with Italian customs procedures, handling VAT-related questions, refunds, and supporting customers with tax-related inquiries related to European transactions. 🏁 Platforms & CRM During these roles, I gained extensive experience using customer support and collaboration tools such as Zendesk, Jira, Slack, and OMS systems, with around six years of experience working with Zendesk in particular. ✅️Technical experience I also have strong experience in technical customer support. I worked as a Technical Chat Support agent for Samsung through Sykes, where I handled troubleshooting and guided customers step-by-step to resolve device issues or refer them to service centers when necessary. I also worked as an Italian Technical Support specialist for Realme devices, assisting customers with troubleshooting for smartphones, IoT devices, and accessories. In addition, ✅️ Sales experience I have experience in e-commerce sales, including recovering abandoned carts, managing orders and shipments, and assisting customers through WhatsApp sales channels. I also participated in promoting online exhibitions for Italian food and beverage companies through outreach and networking on LinkedIn and other professional platforms. ✅️Data Stewart and product translate experience Regarding data-related roles, I worked as a Data Steward and Data Entry specialist. My responsibilities included verifying and analyzing data provided by clients, contacting hospitals and different organizations to validate and enrich the data, and ensuring that the information collected was accurate and reliable. I also worked on product data management and translation, translating product descriptions from English into Italian for website listings. I am reliable, detail-oriented, and committed to delivering high-quality work while meeting deadlines. I would be happy to discuss how I can support your project.

Customer retention & complaint handling is my passion & profession. With 6 years of rich & valuable experience as a Senior Customer Support agent, and 2 years of exciting & inspiring experience in social media customer service, I could be your all in one customer support team. Also I have experience in leadership so I can manage your team.

Results-driven Customer Service Representative with a proven track record of enhancing customer satisfaction and loyalty. With over 4 years of experience, I effectively handle customer inquiries and resolve issues with a focus on clear communication and problem-solving. My ability to build rapport with clients and work collaboratively within teams has consistently contributed to achieving organizational goals. I am passionate about delivering exceptional service and am seeking to leverage my skills in a challenging new position. • Bilingual Communication: Fluent in both English and Portuguese, enabling clear, effective interactions with diverse customers. • Adaptability: Comfortable handling varied customer requests across different platforms and adjusting communication style as needed. • Efficiency and Accuracy: Capable of managing multiple customer queries while ensuring accuracy and attention to detail. • Problem Solving: Skilled at identifying solutions quickly and efficiently, minimizing customer wait times and resolving issues satisfactorily. I’m excited to bring friendly, efficient, and memorable support to every customer interaction! With a background in customer service and fluency in both English and Portuguese, I’m ready to help create experiences that build lasting customer loyalty. Let’s work together to build loyal connections with your customers and showcase the best of your brand!

Hi! I’m a Customer Support Specialist with 4+ years of experience handling customer interactions professionally and efficiently. I have experience in: • Responding to customers through chat, email, and social media • Handling 50+ customer inquiries daily with a focus on customer satisfaction • Resolving complaints and turning negative experiences into positive ones • Managing conversations on Facebook & Instagram professionally • Using CRM systems like Freshdesk Previously, I worked at the Egyptian Banking Institute where I coordinated training programs and communicated with clients and international vendors, which strengthened my organization and communication skills. I am reliable, patient, and detail-oriented. I can work under pressure and manage multiple tasks smoothly. ✅ Available daily (3–5 hours) ✅ Quick response time ✅ Fluent in Arabic & English I’m ready to start immediately and help improve your customer experience.

I have been in the Customer Service Industry for almost 5 years now. I have experience in handling multiple tasks. Experienced in clerical tasks. Knowledgeable in MS Office. Internet researcher, good in some Data entry jobs, and willing to learn more. Very keen to details and use time efficiently and effectively. I will do my best to meet deadlines if ever there is a work given by clients. I am highly trainable and will follow instructions well. I want a stable and long-term job where I can offer help to any business that may fit my skills. I always work hard and communicate promptly. Hire me now.