Hire the Best Support Freelancers
in Nigeria

Welcome to my profile! With over 5 years of dedicated experience in delivering exceptional customer service and leading customer service teams, I am committed to providing professional, high-quality support tailored to diverse organizational needs. My expertise spans across a wide array of platforms, ensuring seamless interactions and issue resolution for clients. Core Competencies: * Customer Service Excellence: Proven track record across Zendesk, Freshdesk, Zoho, Gorgias, Django, Live Chat, Crisp, and Gmail ticketing solutions. * Multichannel Communication: Proficient in managing email, live chat, and social media platforms for positive client interactions. * Technical Proficiency: Skilled in Vicidial, Twilio, Ring Central for call management, and navigating Shopify, Sticky.IO, and Salesforce for order management. * Dispute Resolution: Experienced in handling disputes and chargebacks on PayPal, Afterpay, Shopify, and social media channels, ensuring client satisfaction. What sets me apart is my unwavering commitment to delivering exceptional customer service tailored to diverse needs. I excel in managing multichannel communication and resolving issues effectively. With a wide range of technical skills and a focus on maintaining client satisfaction, I consistently drive positive outcomes. I am confident in my capability to provide top-tier support to your organization, contributing significantly to your success. Let's collaborate and elevate your operations to new heights.

Credit repair business owners don't lose clients because of bad results. They lose them because of silence missed updates, disorganized onboarding, and follow-ups that never happen. In a referral-driven industry, one poor client experience travels fast. The right VA doesn't just save you time. They protect your reputation. I fix that. As a Credit Repair Virtual Assistant and Customer Service Specialist, I work exclusively in this space with hands-on experience in DisputeFox, Credit Repair Cloud, and FCRA compliance standards. No onboarding curve. No guesswork. I step in ready to operate your systems, manage your clients, and protect the business you've worked hard to build. My focus: keep clients informed, disputes moving, and operations clean without you managing every detail. What I handle for you: 📋 Client Onboarding & Account Setup: New client intake from first contact to active account. Welcome emails, document collection, account creation in DisputeFox or Credit Repair Cloud, portal setup, and consultation scheduling all handled. Every client starts with clarity and confidence. 📞 Credit Repair Customer Service: I'm the professional point of contact for your clients. Email, phone, and chat support with empathetic, informed dispute updates. Questions answered. Concerns resolved. Cancellations prevented before they happen. 📂 Bureau Dispute Tracking & Management: Every open dispute across Experian, Equifax, and TransUnion tracked, logged, and organized. Bureau responses filed promptly. Client files kept current and audit-ready at all times. Nothing sits unactioned. ✉️ Dispute Letter Preparation & Follow-Up: Bureau disputes, goodwill letters, debt validation notices, and creditor correspondence prepared, sent, and tracked. Every letter is FCRA-compliant, properly formatted, and followed through to response. 🖥️ DisputeFox & CRM Pipeline Management: CRM data maintained clean and current at all times. Client progress updated, pipeline organized, workflows managed, and billing tracked inside DisputeFox, Credit Repair Cloud, or GoHighLevel. 📊 Credit Report Analysis & Dispute Prioritization: Reports reviewed across all three bureaus. Collections, charge-offs, late payments, hard inquiries, and inaccurate items identified and organized into a clear, prioritized action plan your team can execute immediately. 🔄 Client Follow-Up & Retention Communication: Structured follow-up sequences that keep clients informed, engaged, and enrolled. Regular updates build loyalty, reduce drop-off, and generate the referrals that grow your business. 🗂️ Back-Office Admin & File Management: Document organization, scheduling coordination, Google Sheets and Excel data management, and general administrative support handled without constant oversight from you. I work best with credit repair business owners, credit coaches, and financial services entrepreneurs who are actively scaling and need a reliable, industry-knowledgeable partner they can trust. My ideal client values professionalism and wants every client interaction to reflect their brand accurately and consistently. Tools and platforms I work with: DisputeFox · Credit Repair Cloud (CRC) · Client Dispute Manager (CDM) · GoHighLevel · Google Workspace (Gmail, Google Sheets, Google Drive, Google Calendar) · Microsoft Excel · Microsoft 365 · Zoom · Calendly · Slack · Trello · Asana · Experian portal · Equifax portal · TransUnion portal · IdentityIQ · SmartCredit · LetterStream · Zapier I respond quickly, update consistently, and don't wait to be followed up with. I ask the right questions before work begins not after. Client financial data is handled with full confidentiality at every stage. I adapt to your existing workflow, tools, and communication preferences from day one whether you need full-time support or part-time operational coverage. Ready to hand off your credit repair operations to someone who genuinely knows the industry? Send me a message describing where your client experience or back-office processes feel most stretched. I'll tell you exactly how I can step in and help. I'm ready to start.

Your business moves fast. Your operations should never be the bottleneck. I don’t aim to be “just another Virtual Assistant .” I aim to be the reason your business starts running the way it should have all along. Executives, founders, CEOs, and growing teams don't just need someone to handle tasks they need a trusted right-hand partner who brings structure, maintains clarity, and ensures nothing falls through the cracks while they focus on what matters most. I'm Promise, a Top Rated Executive Virtual Assistant and Customer Support Specialist with a 100% Job Success Score and over 5+ years of experience supporting busy professionals, remote teams, and founders across multiple industries. I specialize in executive support, inbox and calendar management, CRM management, operations management, project coordination, and customer service for e-commerce brands, Short-Term Rental businesses, and SaaS companies. I don't wait for instructions. I anticipate needs, close gaps, and keep your operations running smoothly before issues ever reach your desk with accuracy, discretion, and zero micromanagement needed. I don't just manage your inbox or track your tasks. I protect your most valuable hours. I make sure nothing ever misses a deadline. I don't just organize your CRM. I turn your data into something you can act on. I don't just support your team. I build the structure that holds everything together. Here's what working with me looks like. You get your time back no more chasing emails, missed meetings, or dropped tasks. Operations stay structured with workflows, systems, and schedules running smoothly at all times. Nothing gets missed tasks tracked, follow-ups handled, deadlines met consistently. Gaps are closed before they become problems. Confidential matters handled with full discretion. And I'm fully remote-ready across multiple time zones. Here's what I can take off your plate. Executive Assistant and Administrative Support, complex calendar management, scheduling, inbox management, and email communication, so your day stays protected and your focus stays where it matters most. Virtual Assistant and Operations Support, email management, task coordination, workflow support, reminders, follow-ups, and daily operations, so nothing gets missed and everything stays on track. E-commerce Customer Service, order management, refund and return handling, customer inquiry resolution, order tracking, and helpdesk management for Shopify and WooCommerce stores, so your customers stay happy and your brand reputation stays intact. Short-Term Rental Support, guest communication, booking management, check-in and check-out coordination, review management, and host operations, so your Airbnb or VRBO business runs smoothly without you being tied to your phone. SaaS Customer Success Support, onboarding new users, handling subscription and billing inquiries, managing support tickets, reducing churn, and improving first-contact resolution, so your customers stay engaged and retention stays healthy. Operations Management, E-commerce and SaaS Customer Support Specialist | Executive Assistant to Startups CEO | Zendesk | HubSpot | CRM | E-commerce Order Management & Processing | Logistics Coordination | STR Airbnb Mgt CRM Management and Data Support, accurate CRM updates, data entry, database management, spreadsheet management, and reporting, so your business data stays clean, organized, and actionable. Project Coordination and Task Management, task tracking, deadline management, meeting preparation, agendas, and follow-up coordination, so deliverables get completed and priorities stay on track. Personal Assistant Support personal scheduling, travel arrangements, itinerary coordination, and personal task management, so your personal and professional life stay equally organized. Research and Document Management online research, report preparation, document formatting, and file organization, so information is always accessible and ready when you need it. Founder and Chief of Staff Support executive and founder administrative support, task coordination, priority tracking, workflow organization, meeting coordination, vendor communication, stakeholder follow-ups, and process support. Tools I work with every day: Google Workspace, Microsoft Office, Trello, Asana, Notion, ClickUp, Airtable, Slack, Zoom, Calendly, Microsoft Teams, Canva, CapCut, Zapier, Make, ChatGPT, and Claude AI. Why clients choose me. I am a Top Rated Freelancer with a 100% Job Success Score. I bring 5+ years of Executive Virtual Assistant and Customer Support experience. I am proactive, I solve problems before they reach your desk. I am highly organized, detail-oriented, and deadline-driven. I am reliable, professional, and trusted with confidential information. I deliver strong communication, fast responses, and consistent results across time zones. I’m not here to do average work. Click the hire button. Let’s make your operations feel intentional.

🌺 I handle your customers with care, streamline your support processes, and give you the freedom to focus on growing your business. I'm a hardworking, kind, dedicated, and lively individual who takes pride in delivering high-quality work and service. With over five years of experience in the customer service industry, I have gained expert skills using tools such as: ✅ Zendesk ✅ Asana ✅ Slack ✅ Freshdesk ✅ Trainual (SOP implementation partner) ✅ Google Sheets ✅ Mailchimp ✅ Thryv ✅ Texellent ✅ SharpSpring by Constant Contact ✅ Trello ✅ Zoho ✅ ClickUp ✅ HubSpot I am a fast learner and can thrive in a fast-paced environment. I also possess vital skills that will be an asset to your company, including: 🏆 Administrative Assistance 🏆 Social Media Management 🏆 Customer Support 🏆 Sales and Marketing Feel free to reach out to discuss how I can contribute to your project’s success.

I help businesses handle customer support across email, chat, and phone, especially when it comes to orders, refunds, and situations where customers are already frustrated before they even reach support. I’ve spent the last 6 years doing this, and over time I’ve handled 100,000+ customer interactions across the US, UK, Australia, and other regions. You start to notice patterns after a while… what people complain about, what calms them down, and what actually makes them stay. That understanding has helped me reduce escalations by 30–40% on teams I’ve worked with, mainly by improving how issues are handled early in the conversation. Here’s what I can help with: • Email, chat, and phone support • Order tracking, shipping updates, and customer inquiries • Refunds, returns, and dispute resolution • Shopify store support and customer management • Handling high-volume inboxes Tools I’ve used include Zendesk, Gorgias, Shopify, Freshdesk, HubSpot, Intercom, Slack, and similar systems, so I can easily adapt to whatever setup you already use. At the end of the day, I don’t see customer support as just replying to messages. It’s about how people feel after the interaction. If they feel heard, they stay. If they don’t, they leave. Great support is quiet but powerful. It’s the reason customers trust a brand enough to stay. If you want someone who brings empathy, steadiness, and real experience, I’d love to help create the kind of customer experience that feels genuine. You can send me a message now

I help Shopify and ecommerce brands increase retention, recover lost revenue, and improve customer lifetime value through Klaviyo email marketing and automation. Over the past few years, ecommerce brands have shifted from relying only on paid ads to focusing heavily on retention, customer experience, and lifecycle marketing. That’s where I come in. I specialize in building and optimizing high-converting Klaviyo systems including: ▶ Welcome Flows ▶ Abandoned Cart Flows ▶ Browse Abandonment Flows ▶ Post-Purchase Sequences ▶ VIP & Loyalty Flows ▶ Winback Campaigns ▶ Product Launch Campaigns ▶ Email Campaign Management ▶ Segmentation & List Hygiene ▶ SMS & WhatsApp Automation ▶ A/B Testing & Optimization ▶ AI-Powered Email Automation 𝗜 𝗔𝗟𝗦𝗢 𝗔𝗦𝗦𝗜𝗦𝗧𝗦 𝗕𝗥𝗔𝗡𝗗𝗦 𝗔𝗡𝗗 𝗔𝗚𝗘𝗡𝗖𝗜𝗘𝗦 𝗪𝗜𝗧𝗛: ▶Klaviyo account audits ▶Flow optimization ▶Campaign calendars ▶Deliverability improvement ▶Conversion optimization ▶Meta lead integration ▶Customer lifecycle strategy ▶CRM-style automations 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘: ▶ Strong attention to detail ▶ Fast communication ▶ Strategic and performance-driven approach ▶ Understanding of ecommerce customer psychology ▶ Clean, branded, conversion-focused execution 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 & 𝗧𝗢𝗢𝗟𝗦: ▶Klaviyo ▶Shopify ▶Brevo ▶Mailchimp ▶Constant Contact ▶Meta Ads ▶Canva ▶Figma ▶ChatGPT ▶Claude AI ▶Gorgias ▶Zendesk I work with ecommerce and Shopify brands that want more than “basic email marketing.” My focus is on building retention systems that improve engagement, increase repeat purchases, and strengthen customer relationships while maintaining a premium brand experience. If you're looking for a Klaviyo specialist who understands ecommerce retention, automation, branding, and customer lifecycle marketing, let’s work together.. klaviyo | shopify | email marketing | email campaign | shopify email | email newsletter | email automation | klaviyo flows | klaviyo newsletter | newsletter design | klaviyo email design | email template | figma to klaviyo | klaviyo setup | email flows | klaviyo integration | klaviyo audit | audit | klaviyo email | klaviyo template | bulk email blast | mailchimp | omnisend | shopify marketing | sms marketing | bulk sms | smsbump | postscript | html email | beehiiv newsletter | brevo newsletter | beehiiv | brevo | brevo email template | mailchimp template | email design | list management | klaviyo expert | klaviyo marketing | email flow | klaviyo email flow | ecommerce marketing | klaviyo campaign | ecommerce automation | shopify automation | klaviyo sms | wix marketing | mailerlite | email blast | copywriting | digital marketing | automation | clay | gohighlevel | zapier integration | expert | skool | landing page | ghl landing page | lead generation | authentication | fix dns | psd to email | email audit | text message | klaviyo automation | abandoned cart | klaviyo sales funnel | klaviyo workflow | email copywriter | email copywriting | shopify flow | abandon cart | ecommerce flow | shopify expert | shopify website | ghl automation | go high level | business marketing | ads | boost shopify sales | shopify sales | marketing | ghl | klaviyo specialist | klaviyo templates | website traffic | website promotion | promotion | responsive email | figma email design | responsive template | template design | constant contact | zoho email | hubspot | pop up form | photoshop | figma | mailchimp newsletter | mailchimp design | html email template | responsive | flow setup | email campaigns | klaviyo design | klaviyo emails | shopify email flows | email flow setup | certificate | klaviyo shopify | klaviyo flow | klaviyo email flows | email automations | klaviyo flows setup | shopify cro | klaviyo salesfunnel | email designs | flow | template | email | newsletter | ecommerce flow | shopify sales funnel | shopify expert | klaviyo workflow automation