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✅ ENGLISH: IELTS 7.0 ✅ 9+ years experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more! LET ME BE YOUR TECH DOCTOR !! 🔧 I specialise in diagnosing and resolving IT issues quickly, from email problems to system crashes, software installations, remote access, and everything in between. 💼 What I Can Help You With: ✅Microsoft 365 Admin Center, Outlook, OneDrive, Teams, Exchange Online ✅Windows 10/11, macOS troubleshooting & setup ✅Azure AD, Active Directory, user & group management ✅Device compliance setup via Intune (Endpoint Manager) ✅Remote desktop & VPN setup (TeamViewer, AnyDesk, RDP) ✅Ticketing tools: Freshdesk, Zendesk, Jira, ServiceNow, N-Able ✅Printer & network troubleshooting ✅Basic scripting & automation with PowerShell ✅ CCTV Setup and Troubleshoot 🌟 Why Clients Choose Me: 🔒 Security-aware & detail-oriented 🕒 Fast turnaround & responsive communication 🌍 Experience working with international teams across time zones 🎧 Fluent in English – friendly & professional support 🧠 Bonus: I'm also highly skilled in Monday.com CRM and other productivity tools. 💬 Whether you're a startup needing IT help or an enterprise seeking remote support coverage — I'm here to keep your systems running smoothly. 📅 Available for long-term contracts or hourly projects Let’s connect and solve your IT issues efficiently!

✅Remote Help Desk Technician ✅ Desktop Support Technician ✅ 8+ Years of Experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more! I am a highly skilled Technical Support Specialist with over 8 years of experience providing remote help desk and desktop support across diverse industries. With a strong foundation in computer science and a continuous drive for professional development, I deliver reliable, efficient, and solution-oriented IT support tailored to each client’s unique needs. I am passionate about helping businesses optimize their IT operations by offering clear, timely technical support, proactive system monitoring, and expert-level troubleshooting. I stay up to date with emerging technologies and pride myself on delivering both technical resolutions and strategic IT consultation that support business growth. 💻 My expertise extends to a wide range of technical skills, including MSP, Active Directory, Intune, LogMeIn, Windows Autopilot, Office 365........ ✅ Helpdesk Support (Level 1 & Level 2) ✅ Microsoft 365 & Google Workspace Administration ✅ Software installation and setup ✅ Virus and malware removal ✅ PABX & VoIP System Support ✅ Network troubleshooting and configuration ✅ Operating system installation and configuration ✅ Hardware Support (PCs, Laptops, Tablets, Phones) ✅ Printer setup and troubleshooting ✅ Apple Device Support (iMac, iPad, iPhone) ✅ Remote Help Desk Support ✅ IT consultation and advice ✅ServiceNow Ticketing & Workflow Tools I take pride in training new employees, maintaining inventory and IT asset tracking, and ensuring secure, efficient IT environments for smooth operations. I am fluent in English and always aim to maintain professional, courteous communication. Whether you're a small business needing consistent tech support or a larger organisation requiring reliable remote or onsite assistance, I’m here to help.

I'm a remote IT support technician who keeps your team productive — the person you message when something breaks, and it just gets fixed. I handle the day-to-day helpdesk so your people aren't stuck waiting: account issues, email, devices, logins, the lot. Fast response, clear updates, problem solved. **7+ years** in IT support and systems administration, supporting **Windows and Mac** users across Microsoft 365 and cloud environments. I work as an L1/L2 helpdesk technician on monthly contracts (your outsourced IT desk) and on one-off tickets when you need something fixed now. Right now I work remotely as the **core IT systems engineer for Truetel, a Managed Service Provider based in Australia**, where I run the full MSP workflow: onboarding new clients, setting up their entire server environments from scratch, and resolving every tech issue that comes through the desk. That's real, current MSP experience supporting multiple business clients at once, not just one-off jobs. **What I handle day to day:** - **Remote Helpdesk & End-User Support (L1/L2)** — troubleshooting tickets, fast response, getting users unstuck on Windows and Mac. - **Microsoft 365 & Google Workspace** — email, accounts, licensing, Teams, SharePoint, OneDrive, password resets, MFA. - **User Onboarding & Offboarding** — new-hire setup, account provisioning, secure departures. - **Device & Endpoint Support** — Windows 10/11 and macOS, Intune/Autopilot enrollment, software installs, patching, printers. - **Active Directory & Networking** — user accounts, Group Policy, DNS, DHCP, VPN and basic network troubleshooting. - **Remote Tools** — comfortable with ConnectWise, ScreenConnect, and standard RMM/ticketing platforms. **Where I go deeper when you need it:** Windows Server, Azure & AWS administration, Microsoft 365 / Exchange email migrations, backup solutions, and security hardening (Defender, conditional access). **Why clients keep me on:** - I respond fast and follow through. One client put it simply: *"I have never seen another Upworker more passionate about helping others."* - I don't quit when things get hard. From a past client: *"The guy did NOT quit. That's the best part."* - I treat your systems like my own — quiet, stable, no surprises. If you need a dependable remote IT support technician or helpdesk engineer — hourly, part-time, or on a monthly contract — message me and tell me what's slowing your team down.

I'm a fast learner, with exceptional attention to detail. A tech enthusiast person & I will be your great choice as a Pro Virtual Assistant: 1. Advanced Virtual Assistant 2. Expert Data Entry - Any Platform 3. Software Operating - Any Platform (with proper instruction) 4. Team of Freelancers for a Large Project 5. Software Development - Laravel | Vue.js | API 3. IT Support 4. Macbook / macOS & Windows Support 5. Highspeed Download / Upload 6. Microsoft Office / 365 & Google Suit 7. Recruitment 8.iPhone and Android Support I will do or I will help you manage any digital and remote support you looking for.

I am a Senior Virtual Assistant / Administrative Support Professional with over 14 years of experience on Upwork, $40K+ earnings, 11,200+ hours worked, and a strong track record of long-term client satisfaction. For most of my career, I have supported businesses as a Personal Assistant / Administrative Assistant, handling day-to-day operations so business owners can focus on growth. My experience includes: Administrative & Operations Support ***Web research and data collection ***Email handling and customer communication ***Customer service, issue resolution, and refund processing ***Membership account setup and management ***Following SOPs and handling sensitive business data with confidentiality WordPress & Membership Site Support ***Managing WordPress-based membership sites ***User account setup, access control, and troubleshooting ***Content updates, basic customization ***Converting HTML/CSS layouts into WordPress themes ***Hosting setup and website deployment CRM & Tools ***Proficient with CRM platforms such as Ontraport ***Customer lifecycle management and automation support Content & Media ***Article writing and basic content editing ***Basic photo and video editing Technical Skills (Growing & Actively Used) ***HTML, CSS, JavaScript, Bootstrap ***WordPress theme customization (Basic) ***Practical use of AI tools to improve productivity, research, and content quality While I may not yet have professional experience as a full-time web developer, I bring something many technical freelancers lack: ***Exceptional communication skills ***Strong attention to instructions ***A proven ability to learn quickly and adapt Professional discipline from 13 years of banking experience I hold: ***IELTS Overall Score: 7.5 ***Bachelor’s Degree in English (4 years) ***Master’s Degree in English (1 year) *** Diploma in Banking If you’re looking for a reliable, detail-oriented, English-proficient professional who can handle admin work and support technical or web-related tasks, I’d be happy to work with you.

I build reliable IT environments that keep businesses running without disruption. Worked with over 150 clients worldwide and bringing over 10 years of hands-on experience in IT support and system administration, I specialize in diagnosing complex technical issues, optimizing workflows, and delivering practical solutions that improve day-to-day operations. My journey began with curiosity and has evolved into a profession focused on efficiency, automation, and user satisfaction. Committed to continuous learning and delivering high-quality technical solutions that align with business goals. 🔹 My Core Expertise ✅ IT Support & Help Desk Services • Remote Desktop Support • Technical Support (Level 1, 2 & 3) • Help Desk Support • Desktop & Laptop Troubleshooting • Hardware & Software Support • Troubleshooting hardware & software • MacOS Support • Printer & Peripheral Configuration • Mobile Device Support (Android & iPhone) ✅ System & Network Administration ✅ Microsoft 365 Administration • Microsoft 365 Setup & Management • Azure Active Directory (Azure AD) • Microsoft Intune Device Management • Exchange Online Administration • SharePoint Online • Microsoft Teams Administration • User Management & Security Policies • Email Migration & Troubleshooting • MS Power Automate ✅ Business Automation & Productivity • Power Automate, N8N, Workflow Automation • AI-Powered Business Solutions • Process Optimization, Email Automation • Business Automation Consulting • GoHighLevel Automation • Workflow Integration ✅ Virtual Assistant & Administrative Support • Administrative Tasks • Data Management • Client Support • Project Coordination • Slack & Monday Management 💡 Why Clients Choose Me ✔ Bachelor's Degree in Computer Science & Engineering (CSE) ✔ 10+ Years of Professional Experience ✔ Worked with 150+ International Clients ✔ Fast Response & Excellent Communication ✔ Quality Work with On-Time Delivery ✔ Focused on Long-Term Client Relationships ✔ 100% Commitment to Client Satisfaction My goal is simple: provide dependable IT support, optimize your systems, secure your infrastructure, and help your business operate more efficiently. Thank you for your valuable time and consideration. I look forward to helping you achieve your goals. Best Regards, Rimon Kumar Sarker