Hire the Best Chat Support Specialists
in Bangladesh

I currently work as a Shopify Customer Support Specialist, helping customers through email and chat with everything from order tracking and delivery updates to refunds, returns, exchanges, and general product inquiries. My goal is simple: make sure customers get clear answers quickly while keeping their experience as positive as possible. Over the past year, I've worked with Shopify stores where I've handled high volumes of customer inquiries, investigated shipping issues, documented chargeback cases, updated product information, and followed up on unresolved cases to make sure nothing slips through the cracks. Most of my experience has been with Shopify dropshipping stores, so I'm familiar with the challenges that come with longer shipping times, tracking delays, and customers who need reassurance while waiting for their orders. Those experiences have taught me how important honest communication and timely follow-ups are in preventing frustration and building trust. Here's what I can help with: • Customer Email & Chat Support • Shopify Order Management • Order Tracking & Delivery Updates • Refunds, Returns & Exchanges • Chargeback Documentation • Product Listing Updates • Customer Complaint Resolution • Freshdesk & Ticket Management • Google Workspace & Google Sheets I'm organized, dependable, and comfortable working independently. Whether it's replying to customer emails, updating Shopify orders, or keeping support tickets organized, I take ownership of my work and make sure every task is completed accurately. If you're looking for someone who already understands Shopify customer support and can become a reliable part of your team, I'd be happy to help.

Need a reliable Customer Support & Live Chat expert who can keep your clients happy and operations smooth? I help startups, e-commerce brands, FMCG, SaaS platforms and service-based businesses deliver exceptional customer service that boosts retention, builds trust and converts users into loyal fans. Here’s what I bring to the table: ✅ 11+ years of sales and support leadership experience ✅ Live chat support (Tawk.to, Intercom, Zendesk, Crisp, HubSpot Chat) ✅ 24/7 multi-channel support: Email, Chat, and Ticketing ✅ CRM & helpdesk systems setup and workflow optimization ✅ Customer satisfaction recovery (handling complaints and escalations) ✅ Backend support: Data entry, reports, Excel/Word formatting ✅ Photoshop tasks: Photo editing, retouching, background removal Whether you’re scaling fast and need hands-on support or just need someone reliable to handle your inbox and live chat, I will step in as your support partner and keep things moving smoothly. Let’s make your customers feel like VIPs and keep them coming back. Looking forward to hearing from you.

Hi, I am MD Ibrahim Mia, I Bring 3+ years of experience working in chat and customer support roles, email, and inbound and outbound phone, Data entry peojects Send me a DM—I'm always online and ready to help! Why me? 🏆 3+ Years Experience in Customer Service Role 🏆Experience with Large Number Of Data Entry and Extract Projects ⏰ Available to work in your time zone ⭐️ Consistently Complete Project and Satisfied Our Client 🧠 A multi-skilled person, Quick Learner and easy to work with ✅ Personal Touch: I'm all about that one-on-one connection with customers. Whether it's a phone call, email, or chat, I make sure they feel heard and valued. ✅Tech Savvy I'm a pro with all the following tools • Communication & Project Management: Skype, Zoom, Slack, Meta Tools • Email Management: Boomerang, Grammarly, Inbox Pause • Social Media: Ads Manager, Meta Business Suite • CRM: Salesforce, Intercom, Novachat, Jivo, HubSpot Quick Learner, Seamless Integration: My ability to swiftly adjust to any platform guarantees a seamless integration into your process. Anticipating a conversation with you.

🏆 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 | 🏆 𝟕+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 🏆 $9𝟎𝐊+ 𝐄𝐚𝐫𝐧𝐞𝐝 | 🏆 9𝟓𝟎𝟎+ 𝐇𝐨𝐮𝐫𝐬 𝐖𝐨𝐫𝐤𝐞𝐝 | 🏆 𝟗𝟎+ 𝟓-𝐒𝐭𝐚𝐫 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 Need a reliable customer support professional who can deliver exceptional customer experiences, reduce disputes, and protect your revenue? Hello! I'm 𝐍𝐚𝐲𝐞𝐦, an 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 with 7+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 helping online businesses provide fast, professional, and customer-focused support. I combine strong customer service skills with 𝗔𝗜-𝗮𝘀𝘀𝗶𝘀𝘁𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 to respond faster, improve efficiency, and maintain a personalized human experience. My goal is simple: keep your customers happy while helping your business grow. 🔥 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵 ✅ Email Support ✅ Live Chat Support ✅ Ticket Management ✅ Order Processing & Fulfillment ✅ Refunds, Returns & Exchanges ✅ Order Tracking & Shipping Support ✅ Customer Complaint Resolution ✅ Chargeback & Dispute Management ✅ Virtual Assistance & Administrative Support 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 I have experience supporting customers for online stores across multiple industries, including fashion, jewelry, home décor, wellness, gifts, pet products, and more. 🛠️ 𝐈 𝐜𝐚𝐧 𝐚𝐬𝐬𝐢𝐬𝐭 𝐰𝐢𝐭𝐡: ✔ Order Management ✔ Product Inquiries ✔ Payment Issue Resolution ✔ Supplier Coordination ✔ Shipping Delays & Delivery Updates ✔ Customer Retention ✔ AI-Assisted Customer Support (ChatGPT & AI Helpdesk Tools) 💳 𝐂𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤 & 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 I help businesses minimize revenue loss by handling disputes professionally. ✔ Investigate fraud and dispute cases ✔ Collect supporting evidence and documentation ✔ Prepare compelling dispute responses ✔ Manage disputes through Stripe, PayPal & Shopify Payments ✔ Recommend strategies to reduce future chargebacks 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 💬 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠 • Gorgias • Zendesk • Intercom • Freshdesk • Tawk.to 🛒 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 • Shopify • WooCommerce • Amazon • Etsy 🤖 𝗔𝗜 𝗧𝗼𝗼𝗹𝘀 • ChatGPT • Claude • Google Gemini • Gorgias AI • Zendesk AI • Intercom Fin AI 📂 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 & 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 • Slack • Trello • ClickUp • Google Workspace 🌟 𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 My background in 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 gives me a deeper understanding of customer behavior, brand communication, and online engagement, allowing me to provide support that strengthens both customer satisfaction and brand reputation. ⭐ 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 ✅ Fast Response Time ✅ Excellent Written English ✅ Professional & Friendly Communication ✅ Detail-Oriented & Organized ✅ Strong Problem-Solving Skills ✅ Reliable Long-Term Support Great customer support is more than answering questions; it's about building trust, increasing customer loyalty, and protecting your business. 📩 If you're looking for a dependable E-commerce Customer Support professional who can combine excellent service with AI-assisted efficiency, let's connect!

Hi there, Thank you for visiting my profile. Manual DM Outreach | Influencer Research | Facebook Group Seeding | SMM VA Need someone who can **find the right prospects, reach them manually, research influencers, engage relevant Facebook communities, and handle your day-to-day social media tasks? You’re in the right place. I help businesses, brands, agencies, and entrepreneurs with **targeted outreach, lead research, influencer discovery, Facebook Group Seeding, and Social Media VA support** through a manual, organized, and results-focused approach. My core services are: 💬 1. MANUAL DM OUTREACH I help you reach your ideal audience directly through **targeted, personalized, and 100% manual DM outreach What I can handle: * Instagram, Facebook, TikTok, Reddit & LinkedIn DM Outreach * Targeted prospect and audience research * Lead generation & prospecting * Personalized outreach messages * Customer and potential client outreach * Appointment-setting support * Follow-up messaging * Response tracking & prospect organization * Community-based outreach * Brand awareness & audience engagement * Google Sheets/Excel tracking * Daily outreach reporting My approach:** No bots. No spam. No random mass messaging. I focus on reaching **relevant people with relevant messages** and building genuine conversations. 🔎 2. INFLUENCER RESEARCH Looking for the right creators for your brand, product, or campaign? I can research and build **targeted influencer lists based on your niche, audience, location, platform, and campaign requirements.** What I can handle: * Instagram Influencer Research * TikTok Influencer Research * YouTube Influencer Research * X/Twitter Influencer Research * Niche & category-based research * Micro & macro influencer research * Location-based influencer research * Competitor influencer research * Hashtag-based influencer discovery * UGC Creator Research * Influencer lead generation * Influencer list building * Influencer vetting & profile analysis * Follower & engagement checking * Audience-fit analysis * Content quality & brand-fit analysis * Publicly available contact/email research * Influencer database creation * Google Sheets/Excel organization Deliverable:** A clean, organized, and targeted influencer database that makes it easier for you to review, shortlist, and contact the right creators. 📣 3. FACEBOOK GROUP SEEDING Your potential customers are already asking questions, looking for recommendations, discussing problems, and comparing solutions inside Facebook Groups. The opportunity is knowing where to find them and how to engage without sounding like spam. I help businesses identify relevant Facebook communities and participate in conversations where their products or services can genuinely add value. What I can handle: * Facebook Group Research * Facebook group posts marketing * Niche-specific Group Research * Location-based Group Research * Target audience research * Active & relevant community identification * Group activity and relevance checking * Relevant post & conversation research * Customer pain-point research * Buying-intent and opportunity research * Natural comment engagement * Strategic Facebook Group Seeding * Community participation * Brand/service awareness * Lead-generation opportunity identification * Competitor & community research * Engagement tracking * Campaign reporting My approach: Research → Identify → Understand → Engage → Build Trust → Create Opportunities The goal isn't to promote everywhere. The goal is to **show up in the right communities, contribute naturally, and put your business in front of people who may actually need what you offer. 📱 4. SOCIAL MEDIA VA (SMM VA) Need reliable help keeping your social media activities organized and consistent? I can support your day-to-day social media operations so you can spend more time focusing on your business. What I can handle: * Facebook Page Management * Instagram Account Support * TikTok Account Support * Social Media Management * Content Research & Curation * Content Scheduling & Posting * Audience Engagement * Comment Management * DM & Message Support * Community Management * Facebook Group Engagement * Hashtag & Trend Research * Competitor Social Media Research * Organic Growth Support * Social Media Lead Generation * Engagement Monitoring * Basic Analytics & Performance Tracking * Google Sheets/Excel Data Management * Daily/Weekly Reporting * General Social Media VA Tasks 🚀 LET'S WORK TOGETHER Whether you need: 💬 Manual DM Outreach 🔎 Influencer Research & List Building 📣 Facebook Group Seeding & Community Engagement 📱 Social Media VA Support I’m ready to help. Send me your project details, target audience, platforms, and goals, and let’s discuss the best way to move your project forward. Best Regards, Amit Biswas

I support SaaS and digital product teams in delivering exceptional customer experiences, reducing churn, and improving product quality through structured troubleshooting, onboarding, and feature validation. With 5+ years of hands-on experience in SaaS and e-commerce environments, I specialize in: ✅ Core Expertise Omnichannel Support (Phone, Email, Live Chat) Technical Support (SaaS & E-commerce) Shopify App Support & Merchant Success Manual & Feature Testing Frontend issue resolution (HTML & CSS) Basic Python scripting for task automation POS, hardware, IoT & basic networking support 🛠 Tools & Platforms Intercom, ClickUp, Loom, Notion Shopify ecosystem & merchant troubleshooting HTML, CSS, JS Python (automation & data handling) ChatGPT, Claude, Gemini Google Workspace & Microsoft 365 💼 What I Bring to Your Team Clear communication between merchants and engineering Accurate bug reproduction & structured reporting I take full ownership of tasks and ensure issues are resolved completely and efficiently Practical, solution-focused problem solving Reliable remote collaboration and consistent delivery I thrive in product-focused teams where support is not just reactive, but strategic. If you’re looking for a dependable Technical Support, Merchant Success, or Customer Support specialist who values timely communication, takes ownership, and learns quickly, I’d be happy to connect.