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✅ ENGLISH: IELTS 7.0 ✅ 9+ years experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more! LET ME BE YOUR TECH DOCTOR !! 🔧 I specialise in diagnosing and resolving IT issues quickly, from email problems to system crashes, software installations, remote access, and everything in between. 💼 What I Can Help You With: ✅Microsoft 365 Admin Center, Outlook, OneDrive, Teams, Exchange Online ✅Windows 10/11, macOS troubleshooting & setup ✅Azure AD, Active Directory, user & group management ✅Device compliance setup via Intune (Endpoint Manager) ✅Remote desktop & VPN setup (TeamViewer, AnyDesk, RDP) ✅Ticketing tools: Freshdesk, Zendesk, Jira, ServiceNow, N-Able ✅Printer & network troubleshooting ✅Basic scripting & automation with PowerShell ✅ CCTV Setup and Troubleshoot 🌟 Why Clients Choose Me: 🔒 Security-aware & detail-oriented 🕒 Fast turnaround & responsive communication 🌍 Experience working with international teams across time zones 🎧 Fluent in English – friendly & professional support 🧠 Bonus: I'm also highly skilled in Monday.com CRM and other productivity tools. 💬 Whether you're a startup needing IT help or an enterprise seeking remote support coverage — I'm here to keep your systems running smoothly. 📅 Available for long-term contracts or hourly projects Let’s connect and solve your IT issues efficiently!

✅Remote Help Desk Technician ✅ Desktop Support Technician ✅ 8+ Years of Experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more! I am a highly skilled Technical Support Specialist with over 8 years of experience providing remote help desk and desktop support across diverse industries. With a strong foundation in computer science and a continuous drive for professional development, I deliver reliable, efficient, and solution-oriented IT support tailored to each client’s unique needs. I am passionate about helping businesses optimize their IT operations by offering clear, timely technical support, proactive system monitoring, and expert-level troubleshooting. I stay up to date with emerging technologies and pride myself on delivering both technical resolutions and strategic IT consultation that support business growth. 💻 My expertise extends to a wide range of technical skills, including MSP, Active Directory, Intune, LogMeIn, Windows Autopilot, Office 365........ ✅ Helpdesk Support (Level 1 & Level 2) ✅ Microsoft 365 & Google Workspace Administration ✅ Software installation and setup ✅ Virus and malware removal ✅ PABX & VoIP System Support ✅ Network troubleshooting and configuration ✅ Operating system installation and configuration ✅ Hardware Support (PCs, Laptops, Tablets, Phones) ✅ Printer setup and troubleshooting ✅ Apple Device Support (iMac, iPad, iPhone) ✅ Remote Help Desk Support ✅ IT consultation and advice ✅ServiceNow Ticketing & Workflow Tools I take pride in training new employees, maintaining inventory and IT asset tracking, and ensuring secure, efficient IT environments for smooth operations. I am fluent in English and always aim to maintain professional, courteous communication. Whether you're a small business needing consistent tech support or a larger organisation requiring reliable remote or onsite assistance, I’m here to help.

I'm a remote IT support technician who keeps your team productive — the person you message when something breaks, and it just gets fixed. I handle the day-to-day helpdesk so your people aren't stuck waiting: account issues, email, devices, logins, the lot. Fast response, clear updates, problem solved. **7+ years** in IT support and systems administration, supporting **Windows and Mac** users across Microsoft 365 and cloud environments. I work as an L1/L2 helpdesk technician on monthly contracts (your outsourced IT desk) and on one-off tickets when you need something fixed now. Right now I work remotely as the **core IT systems engineer for Truetel, a Managed Service Provider based in Australia**, where I run the full MSP workflow: onboarding new clients, setting up their entire server environments from scratch, and resolving every tech issue that comes through the desk. That's real, current MSP experience supporting multiple business clients at once, not just one-off jobs. **What I handle day to day:** - **Remote Helpdesk & End-User Support (L1/L2)** — troubleshooting tickets, fast response, getting users unstuck on Windows and Mac. - **Microsoft 365 & Google Workspace** — email, accounts, licensing, Teams, SharePoint, OneDrive, password resets, MFA. - **User Onboarding & Offboarding** — new-hire setup, account provisioning, secure departures. - **Device & Endpoint Support** — Windows 10/11 and macOS, Intune/Autopilot enrollment, software installs, patching, printers. - **Active Directory & Networking** — user accounts, Group Policy, DNS, DHCP, VPN and basic network troubleshooting. - **Remote Tools** — comfortable with ConnectWise, ScreenConnect, and standard RMM/ticketing platforms. **Where I go deeper when you need it:** Windows Server, Azure & AWS administration, Microsoft 365 / Exchange email migrations, backup solutions, and security hardening (Defender, conditional access). **Why clients keep me on:** - I respond fast and follow through. One client put it simply: *"I have never seen another Upworker more passionate about helping others."* - I don't quit when things get hard. From a past client: *"The guy did NOT quit. That's the best part."* - I treat your systems like my own — quiet, stable, no surprises. If you need a dependable remote IT support technician or helpdesk engineer — hourly, part-time, or on a monthly contract — message me and tell me what's slowing your team down.

😫 Computer acting weird? Emails not syncing? Microsoft 365 or Google Workspace login problems? Synology NAS or VPN not connecting between offices? Or something breaking right before an important meeting? If it beeps, freezes, drops calls, gets hacked, or simply refuses to cooperate... I fix it. Hi, I'm 𝗔𝗵𝗺𝗲𝗱, a Remote IT Support Specialist with 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping businesses and individuals solve tech problems quickly, calmly, and properly. I've supported 𝟱𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲, including event organizers, agencies, therapy centers, clinics, law firms, CPA firms, and growing small businesses. 🦸‍♂️ My superhero cape may be made of Ethernet cables, but my goal is simple: make your tech life easier and fix issues faster. ✅ I'm also a 𝗚𝗼𝗼𝗴𝗹𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, so your systems are in trained hands, not just experienced ones. ✅ 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵? 🖥️ 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗪𝗶𝗻𝗱𝗼𝘄𝘀 | 𝗺𝗮𝗰𝗢𝗦 | 𝗗𝗲𝘃𝗶𝗰𝗲𝘀)   • PC & Mac troubleshooting (slow, crashing, overheating)   • Blue screen (BSOD), driver issues, system errors   • Hardware & software troubleshooting   • Outlook, Gmail, Titan, and webmail issues   • New computer and user setup   • Printer, webcam, microphone, and accessory issues   • Ongoing IT support for businesses and remote teams ☁️ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲   • Setup, configuration, and administration   • User onboarding/offboarding   • License management   • Outlook, Teams, OneDrive, SharePoint support   • Gmail, Google Drive, Calendar, Groups   • Account lockouts and access issues   • Email and collaboration troubleshooting   • Basic Azure AD / Entra ID administration   • MFA and security configuration 📧 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀   • Google Workspace ↔ Microsoft 365   • IMAP, cPanel, Zoho, Titan, Roundcube migrations   • Mailboxes, calendars, contacts, and shared mailboxes   • Tenant-to-tenant migrations   • GoDaddy Microsoft 365 defederation 𝗗𝗡𝗦 & 𝗘𝗺𝗮𝗶𝗹 𝗔𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻   • MX, SPF, DKIM, DMARC, TXT, and CNAME records   • Domain verification and setup   • Email delivery troubleshooting   • Spam and junk folder issues   • Mail flow troubleshooting and optimization ☎️ 𝗩𝗼𝗜𝗣 & 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀   • Zoom Phone setup and optimization   • Auto Receptionist (IVR) design and implementation   • Call queues and call routing   • Business phone system configuration   • Voicemail and transcription setup   • Missed-call workflows   • After-hours call handling   • Zoom, Teams, Meet, and webinar support ✔ Recently implemented a complete Zoom Phone solution for a healthcare clinic, including IVR, call queues, voicemail workflows, team routing, and patient-friendly call experiences. 🌐 𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝗩𝗣𝗡 & 𝗦𝘆𝗻𝗼𝗹𝗼𝗴𝘆 𝗡𝗔𝗦   • Network troubleshooting (Wi-Fi, LAN/WAN, DNS, DHCP)   • VPN setup and troubleshooting   • OpenVPN support   • Router and firewall configuration   • Synology NAS setup and administration   • Shared folders and permissions   • Remote access for multi-office environments   • File sharing and storage optimization   • Windows Server, Active Directory, DNS, DHCP, and Group Policy support ✔ Working with a multi-location organization with Synology NAS, OpenVPN, shared folder access, firewall management, and secure connectivity between offices. 🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗠𝗮𝗹𝘄𝗮𝗿𝗲 𝗥𝗲𝗺𝗼𝘃𝗮𝗹 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆   • WordPress malware removal (manual cleanup)   • Backdoor detection and removal   • Redirect and spam injection cleanup   • Google blacklist and Safe Browsing recovery   • Security hardening and prevention   • Wordfence, Cloudflare, and security optimization 𝗗𝗲𝘃𝗶𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆   • PC & Mac malware removal   • Browser hijacker and spyware cleanup   • Gmail and iCloud account recovery assistance   • Security audits and hardening   • Wi-Fi and network security reviews   • 2FA and security best practices 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I don't just fix symptoms.   • Find the root cause   • Fix the issue properly   • Help prevent it from happening again   • Explain everything in plain English without jargon No tech overwhelm. No disappearing after the job is done. 🧘 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲   • 7+ years of hands-on IT experience   • Google IT Support Certified Professional   • Experience supporting 500+ organizations worldwide   • Clear communication and plain-English explanations   • Calm under pressure with smile   • Fast troubleshooting with long-term solutions   • Reliable ongoing support Let's get your technology running the way it should: 𝗳𝗮𝘀𝘁, 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝘀𝘀-𝗳𝗿𝗲𝗲. I'm just a message away! - 𝗔𝗵𝗺𝗲𝗱

💡TOP RATED PLUS 💡223 Jobs completed with good feedback💡17+ yrs experience 💡12,475 working hours 💡US business & after hours availability 💡 MSP & NOC Support 💡 MCP 💡MCTS 💡MCITP 💡MCSA 💡MCSE 💡Microsoft 365 Certified 💡 Windows 2008 till 2022, Active Directory, InterForest or IntraForest migration, FSMO, DFS Replication, File Server, Trust, Auditing, GPO, DNS, DHCP, CA, Cluster, Hyper-V, RDS, IIS, WSUS, and Printer Management. 💡 Windows 10 to Windows 11 desktop client products 💡 Azure AD, ADSync, Exchange (2007-2019), Office 365, Microsoft 365, Teams, and Barracuda 💡 G Suite to Office 365 Migration 💡 Google Drive to One Drive Migration 💡 VMware ESXi, vSphere & vCenter 💡 System Center Configuration Manager (SCCM), SCVMM, and SQL Server 💡 Backup, Disaster Recovery: Datto, Veeam, Windows Backup, Backblaze, Shadow Protect, Azure Backup 💡 MSP: Connectwise Manage, ConnectWise Automate, ScreenConnect, ITGlue, NinjaRMM, Accelo, KeePass, Sophos antivirus, SolarWinds RMM, SentinelOne, Webroot Antivirus, Syncro, Repairshopr, 💡 Cyber Security: DNSFilter, Netsurion (EventTracker), Alienvault USM, RocketCyber 💡 IT security best practices, implementation methodologies, and business continuity solutions ⚡️⚡️ MCSA, MCSE, CompTIA A+, VCP, AWS, CCNA Certified. ⚡️Microsoft Certifications: 💡 MD-101: Managing Modern Desktops 💡 MD-100: Windows 10 💡 345: Designing and Deploying Microsoft Exchange Server 2016 💡 743: Upgrading Your Skills to MCSA: Windows Server 2016 💡 MS-202: Microsoft 365 Messaging Administrator Certification Transition 💡 MS-200: Planning and Configuring a Messaging Platform 💡 MS-101: Microsoft 365 Mobility and Security 💡 MS-100: Microsoft 365 Identity and Services 💡 Certified on MCSA: Windows Server 2016, 2012, 2008, Microsoft Office 365: Messaging & Enterprise Administrator; MCSE: Productivity, MCSE: Cloud Platform Infrastructure, MCSA: SQL Server, MCITP, MCTS ⚡️AWS Certified Solutions Architect - Associate ⚡️VMware: VCP6, VCP5 ⚡️Cisco: CCNA ⚡️CompTIA A+ ⚡️ITIL® Foundation. I am interested in both long-term and short-term ongoing projects. Let’s schedule an initial 15-minute call through Upwork to discuss your project in more detail. Best Regards, Mosh

I build reliable IT environments that keep businesses running without disruption. Worked with over 150 clients worldwide and bringing over 10 years of hands-on experience in IT support and system administration, I specialize in diagnosing complex technical issues, optimizing workflows, and delivering practical solutions that improve day-to-day operations. My journey began with curiosity and has evolved into a profession focused on efficiency, automation, and user satisfaction. Committed to continuous learning and delivering high-quality technical solutions that align with business goals. 🔹 My Core Expertise ✅ IT Support & Help Desk Services • Remote Desktop Support • Technical Support (Level 1, 2 & 3) • Help Desk Support • Desktop & Laptop Troubleshooting • Hardware & Software Support • Troubleshooting hardware & software • MacOS Support • Printer & Peripheral Configuration • Mobile Device Support (Android & iPhone) ✅ System & Network Administration ✅ Microsoft 365 Administration • Microsoft 365 Setup & Management • Azure Active Directory (Azure AD) • Microsoft Intune Device Management • Exchange Online Administration • SharePoint Online • Microsoft Teams Administration • User Management & Security Policies • Email Migration & Troubleshooting • MS Power Automate ✅ Business Automation & Productivity • Power Automate, N8N, Workflow Automation • AI-Powered Business Solutions • Process Optimization, Email Automation • Business Automation Consulting • GoHighLevel Automation • Workflow Integration ✅ Virtual Assistant & Administrative Support • Administrative Tasks • Data Management • Client Support • Project Coordination • Slack & Monday Management 💡 Why Clients Choose Me ✔ Bachelor's Degree in Computer Science & Engineering (CSE) ✔ 10+ Years of Professional Experience ✔ Worked with 150+ International Clients ✔ Fast Response & Excellent Communication ✔ Quality Work with On-Time Delivery ✔ Focused on Long-Term Client Relationships ✔ 100% Commitment to Client Satisfaction My goal is simple: provide dependable IT support, optimize your systems, secure your infrastructure, and help your business operate more efficiently. Thank you for your valuable time and consideration. I look forward to helping you achieve your goals. Best Regards, Rimon Kumar Sarker