Hire the Best Zendesk Specialists
in Bangladesh

✅ Available on Weekends | ⚡ Quick Response Time | 🕒 40+ Hours/Week | 🌎 Flexible Across US Time Zones 𝐀𝐛𝐨𝐮𝐭 𝐌𝐞: I’m an E-Commerce Customer Support Specialist with 3+ years of experience supporting Shopify brands through email, live chat, and helpdesk platforms. I help businesses provide exceptional customer experiences by resolving inquiries efficiently, managing orders, handling returns and refunds, and maintaining high customer satisfaction. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫: ➡️ Email Support (Gorgias, Zendesk, Richpanel, Freshdesk) ➡️ Live Chat & Customer Assistance ➡️ Shopify Order Management ➡️ Order Tracking & Delivery Updates ➡️ Returns, Refunds & Exchanges ➡️ Order Cancellations & Order Modifications ➡️ Customer Complaint Resolution & De-escalation ➡️ Subscription & Account Support ➡️ Ticket Management & SLA Compliance ➡️ Customer Satisfaction & Retention ➡️ Internal Documentation & SOP Management 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: ✅ Shopify ✅ Gorgias ✅ Zendesk ✅ Richpanel ✅ Freshdesk ✅ ChatGPT & AI Tools ✅ Gmail & Google Workspace ✅ Slack ✅ Notion ✅ Trello ✅ Asana ✅ Microsoft Excel & Google Sheets 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: ✅ Customer-first, friendly, and professional communication ✅ Fast response times with accurate issue resolution ✅ Strong problem-solving and conflict-resolution skills ✅ Detail-oriented with reliable order management ✅ Organized, proactive, and dependable ✅ Comfortable working with global teams and flexible time zones My goal is to provide a seamless support experience that increases customer satisfaction, strengthens brand loyalty, and helps your business grow. Let's work together to deliver an exceptional customer experience.

🌟 Welcome to my Upwork profile! 🌟 Let me introduce myself: "I am a Customer Support Specialist with over six years of experience in both local and international markets, working across industries such as Health & Wellness, Fashion, Sports, SaaS, and Dropshipping." 🌟💥 Achievements 🌟💥 🏆 Over six years of experience 🏆 Top-Rated Freelancer on Upwork 🏆 100% High Job Success Rate 🏆 Completed 90+ projects 🏆 9000+ hours worked on Upwork 💼 Work Experiences: ➡️ Customer Support Manager at Bright Sports: In my most recent role, I led the customer support team, overseeing daily operations and maintaining high standards in service quality. I managed escalations, optimized workflows, and provided training to ensure our team delivered fast, efficient support. ➡️ Customer Support Specialist at Kilo Health: At Kilo Health, a leading health & wellness platform, I provided email and chat support for two years. I handled customer inquiries, resolved technical issues, processed refunds, and ensured a high-quality customer experience by focusing on prompt and accurate resolutions. ➡️ Customer Support Manager at Udimicom Limited: I served as the Chat Section Manager at Udimicom, a popular online marketplace for solo ads, where I managed chat support operations for nearly three years. I led a team to deliver seamless customer experiences, fostered quality assurance practices, and achieved consistently high customer satisfaction rates. With my background, I’ve mastered top tools such as Zendesk, FreshDesk, Gorgias, Intercom, and LiveChat. My deep understanding of customer psychology enables me to provide support that not only resolves issues but builds trust. I’m passionate about problem-solving and dedicated to providing outstanding customer support, which has helped me become a trusted expert in the field. ✿✿✿ Specialized Fields ✿✿✿ ❖ Supervisor, QA & Team Manager ❖ Email Support ❖ Live Chat ❖ Backlogged Ticket Support ❖ Order Management & Fulfillment ❖ Tech Support ❖ Billing & Sales Support How I Can Help You? ➡️I am here to boost outstanding customer support, drive customer success, and create a positive, lasting impact on your brand. By focusing on high-quality interactions and efficient issue resolution, I’ll help elevate customer satisfaction and loyalty, ultimately contributing to your business’s growth and reputation. Let’s work together to make a measurable difference in your customer experience! Regards, Shakil

I am an established IT professional with over 12 years of experience. Three years as a customer service agent. I am skilled at analyzing and overcoming difficult challenges. I believe that my exposure to various industries throughout my career will be a vital contribution to a company's success. I am well versed with ticketing applications like Freshdesk, Intercom, Zendesk, ZohoDesk, Gorgias, and Shopify, WooCommerce, BigCommerce, etc. I also have Photoshop And Illustrator skills. My expertise: 1. Answering customer inquiries via email, or chat 2. Resolving customer complaints and issues 3. Providing product and service information 4. Handling billing and payment inquiries 5. Processing orders and returns 6. Documenting customer interactions and feedback 7. Collaborating with other departments to resolve complex issues 8. Identifying opportunities for improvement in products or processes 9. Keeping up-to-date with product and industry knowledge 10. Meeting performance metrics such as customer satisfaction, response time, and call volume. I look forward to working with you in providing excellent customer support and anything else you may need help with! I am very excited to work with you so let's talk! :)

With 14+ years of experience, I help businesses turn customer service into a growth engine by resolving escalations, streamlining workflows, and reducing revenue lost to refunds. Let’s protect your reputation and keep customers loyal. ✨What I bring to your business: 🤝 Proven Conflict Resolution: Trained in de-escalation frameworks for high-stakes customer interactions. ⚙️ End-to-End Platform Mastery: Expert in Zendesk, Freshdesk, Shopify, and Klaviyo workflows. ⛨ Reliability: Consistently praised by clients for meeting tight deadlines and exceeding SLAs. Let’s work together to make your support team a profit center, not a cost. ➜ How I Can Help You ⁉️ ✨ HelpDesk Support: I specialize in providing top-tier customer support across multiple channels, ensuring your customers feel valued and heard: ✅ Email/Live Chat/Phone Support : Handling general inquiries, resolving complaints, and managing difficult customer interactions with professionalism and empathy. ✅ Process Management: Package Tracking & Supplier Coordination; Ensuring timely updates and resolutions for shipping-related issues. Order Follow-Ups etc. ✅ Social Media Moderation : Managing Facebook, Instagram, TikTok to maintain a positive brand image (Tools: Metricool, Buffer, HootSuite) ✨ Support Platforms I Excel In : ✅ ZenDesk ✅ Gorgias ✅ FrontApp ✅ HelpScout ✅ FreshDesk ✅ Reamaze ✨ E-Commerce Store Management: With extensive experience in managing online stores, I can handle all aspects of your e-commerce operations: ✅ Platform Expertise : Shopify, WooCommerce, Etsy, BigCommerce, and Amazon Seller Central. ✅ Product Management : Conducting product research, uploading listings, updating descriptions (Original as well LLMs/ChatGPT generated), and managing tags to enhance visibility and sales. ✅ Order Fulfillment : Streamlining processes using tools like POKY App, CJ Drop-shipping, ShipStation, and Massfulfill (Bulk CSV) ✅ Chargeback Resolution : Managing PayPal, Authorize.net, Stripe/Shopify Payments, Klarna, and OceanPayment disputes to protect your revenue and reputation. ✨ Why Partner With Me? 14+ Years Solving “Mission Impossible” Support Challenges, trained in psychology-based de-escalation (Verbal Judo®) to retain angry customers. No Half-Measures, I audit your entire support process first—no quick fixes, only sustainable solutions to achieve your desired ROI📈 I’m seeking long-term, continuous work that allows me to contribute meaningfully to your growth 🚀. If you’re looking for a reliable partner who will treat your business as their own, let’s connect!

Your customers get fast, accurate answers, and your day-to-day operations run without you chasing them. That is the job I do. Ten years of remote work with US, UK, and European companies, eight on Upwork across 60+ contracts. I work with SaaS, eCommerce, and tech companies in two lanes: 1. Customer Support (ticketing systems, live chat, email, and social media channels) 2. Business Operations (project coordination, admin, eCommerce management) Results I am proud of: ▪ Nearly five years and counting on one UK-based app group's Zendesk system across three contracts and 70,000+ resolved tickets, currently 500 to 700 weekly at 90% one-touch resolution and a 4.2% reopen rate. ▪ First hire at a US-based web development agency, where I ran projects and operations as the dev and management teams grew to 30+ people and weekly income rose from about $500 to $2,000-$3,000 within a year. ▪ 50 to 70 daily tickets at LastPass and close to 100% CSAT through Salesforce, with escalations through Jira and Slack. ▪ Full eCommerce operations for a UK retailer across WooCommerce, Amazon, and eBay, with 5-star feedback. Customer support: ▪ Run your support desk across email, ticketing systems, live chat, and social media channels. ▪ Handle orders and customer issues for Shopify, WooCommerce, and custom-built stores. ▪ Build and own customer support teams, SOPs, help centers, and workflows. ▪ Set up and optimize Zendesk, Freshdesk, Gorgias, or Intercom: macros, triggers, routing, SLA policies, and AI support flows. Operations and admin: ▪ Coordinate creative, digital, and web development projects and teams in ClickUp, Asana, Trello, Zoho, or Notion. ▪ Keep websites and stores running: WordPress, Shopify, cPanel, domains, hosting, and custom-built sites. ▪ Build and manage your back office: SOPs, documentation, and reporting that keep the business organized and running. ▪ Use AI daily to draft replies, triage tickets, and build reports and SOPs, with every output checked by me before it ships. Certified by Google and Vanderbilt University. I work independently once onboarded, communicate clearly, and flag issues before they become problems. If you need someone to run support, operations, or both, send me a message and tell me what you need.