Hire the Best Customer Support Freelancers
in Portugal

Hi, I’m Marcos, a dedicated Portuguese freelancer with over 10 years of experience in Customer Service and Technical Support. I offer bilingual support in both Portuguese and English. I’ve had the privilege of working with industry leaders such as Apple, where I provided customer and tech support for over 3 years. I also spent 2 years assisting customers at Mindvalley, helping refine client experiences through clear and empathetic communication. Most recently, I worked with Discuss.io, supporting their tech team and handling complex inquiries with professionalism and precision. Prior to that, I gained 4 years of telemarketing experience in the telecommunications sector. With over 6,000 hours of experience on Upwork alone, I’m fully equipped to consistently deliver high-quality service. By hiring me, you’ll get a committed, adaptable professional with strong problem-solving, troubleshooting, negotiation, and leadership skills.

🚨 Do you need a VA / Customer service agent? 🚨 I’m an excellent, detail-oriented, professional virtual assistant and a customer support agent keen on helping individuals and companies with my acquired skills while developing myself. I understand the importance of providing exceptional service to customers. I have experience in handling customer queries, escalation, and providing relevant solutions for the benefit of the company and customers. Furthermore, I am an honest, proactive, reliable, and dedicated freelancer that have a strict adherence policy to deadlines and delivers 100% quality work to all clients. My goal is to provide my clients with a positive working experience and to provide solutions and generate results for all my clients. Services I can provide ⬇️ 🔸Virtual assistance 🔸Customer service 🔸Administrative support HIGHLIGHTED SKILLS ✓ Great attention to detail. ✓ Highly organized. ✓ Excellent interpersonal and communication skills. ✓ I can work alone or cooperate with a team. ✓ Follow instructions easily and fast learner. ✓ Can identify problems and solutions. ✓ Positive attitude. Just like customer satisfaction comes first in the customer service field, to me client satisfaction comes first, once an agreement is made I will be committed to delivering the project as requested and as agreed upon. If you have any kind of doubt, don’t hesitate to contact me, I’ll be happy to answer your questions.

I’m a versatile freelancer with a proactive mindset and a genuine drive to help businesses and entrepreneurs in multiple areas — from administrative tasks to digital support. I work with great attention to detail, clear communication, and a strong focus on results. Whether you need help organizing your workload, managing data, handling customer support, or assisting with everyday business tasks, I’m ready to make your work easier and more efficient. If you’re looking for someone reliable, responsible, and professional — let’s work together and get things done!

I am dynamic, tenacious, and positive, made of a huge hands-on life experience, a resilient will to succeed, and a strong and innovative business profile. Even though my base academic training is in photography, I have been working in sales, business development, customer management, and marketing for over a decade with greater incidence, but not exclusively, on European and North American markets and B2B products and services. Being “self-taught” in many areas ranging from information technology to agriculture, I consider my strength to be my ease of learning and adaptation and my capacity to look at any project or issue from several perspectives.

Multilingual Customer & Technical Support Specialist with 3+ years supporting SaaS platforms, troubleshooting technical issues, and assisting customers via chat, email and phone. I have experience handling customer inquiries, resolving technical issues, and managing high ticket volumes while maintaining a positive customer experience. I'm familiar with Zendesk, Salesforce, ServiceNow, Freshdesk and I adapt quickly to new tools and workflows. I'm reliable, detail-oriented, and believe that clear communication and fast responses make all the difference. Whether you need ongoing customer support or help with a short-term project, I'm ready to jump in and contribute from day one. If you're looking for someone who takes customer satisfaction seriously and enjoys solving problems, I'd be happy to work with you.

I help businesses provide fast, professional, and friendly customer support while maintaining their IT systems and WordPress platforms efficiently. With experience managing client queries, troubleshooting technical issues, and streamlining workflows, I deliver reliable solutions that save time and improve satisfaction. I am fluent in Portuguese, English, and Spanish, making me an ideal choice for international clients. Whether you need email/chat support, WordPress maintenance, or IT assistance, I ensure quality work with clear communication. Let’s discuss how I can help your project succeed I’m ready to start immediately.