Hire the Best Customer Support Freelancers
in Portugal

Hi, I’m Marcos, a dedicated Portuguese freelancer with over 10 years of experience in Customer Service and Technical Support. I offer bilingual support in both Portuguese and English. I’ve had the privilege of working with industry leaders such as Apple, where I provided customer and tech support for over 3 years. I also spent 2 years assisting customers at Mindvalley, helping refine client experiences through clear and empathetic communication. Most recently, I worked with Discuss.io, supporting their tech team and handling complex inquiries with professionalism and precision. Prior to that, I gained 4 years of telemarketing experience in the telecommunications sector. With over 6,000 hours of experience on Upwork alone, I’m fully equipped to consistently deliver high-quality service. By hiring me, you’ll get a committed, adaptable professional with strong problem-solving, troubleshooting, negotiation, and leadership skills.

Customer Support Specialist and Lisbon-based UGC Creator helping businesses with customer communication, WordPress, digital tasks, product content and local projects. I’m Hannan, based in Lisbon, Portugal, with professional experience in customer support, product support, WordPress and digital operations. I’m comfortable working with customers, following processes, solving day-to-day problems, communicating clearly, and completing tasks reliably. What I can help you with Customer Support • Chat and email customer support • Customer service and user assistance • SaaS/product support • Ticket and support request handling • Customer communication and follow-up UGC & Content • UGC videos for TikTok, Instagram and other social platforms • Product demonstration videos • Lifestyle/product content • Short-form social media content • Product photography and simple promotional content • Lisbon-based content creation and on-site projects WordPress & Digital Support • WordPress updates and maintenance • Website content updates • Basic WordPress troubleshooting • SSL, domain and hosting assistance • Online research and data collection • Excel and digital administrative tasks Why work with me? I combine professional customer-support experience with practical digital skills and the advantage of being physically based in Lisbon. For remote projects, I can support your customers, website and day-to-day digital tasks. For Portugal/Lisbon projects, I can also work on-site when required — for example, creating UGC, photographing products or locations, collecting local information, visiting businesses, researching the local market, or supporting other location-specific projects. I’m reliable, responsive, comfortable learning new tools, and focused on following instructions carefully and delivering work on time. If you’re looking for a dependable freelancer for customer support, UGC/content, WordPress, digital assistance, or a project requiring someone based in Lisbon, I’d be happy to work with you.

Need a dependable customer support specialist who can take care of your customers while protecting your brand reputation? I bring 10+ years of customer service and BPO experience, including hands-on experience supporting e-commerce customers through email, live chat, and phone. I can help your business with: • Email and live chat customer support • Order fulfillment and order status inquiries • Shipping and delivery concerns • Refunds, returns, replacements, and reshipments • Customer complaints and escalations • Product and order-related questions • Technical troubleshooting • Customer follow-ups and issue resolution • Maintaining a professional and positive customer experience I have experience working with platforms and tools including Gorgias, Zendesk, Intercom FIN, ServiceNow, and Salesforce, and I’m comfortable learning new systems and processes quickly. My approach to customer support is simple: understand the customer’s concern, resolve it efficiently, communicate clearly, and make sure the customer feels taken care of. I understand that in e-commerce, customer support is more than answering tickets. It directly impacts customer satisfaction, retention, reviews, and the reputation of your brand. If you're looking for someone who can work independently, handle customer conversations professionally, and become a reliable part of your customer experience team, I’d be happy to help.

Multilingual Customer & Technical Support Specialist with 3+ years supporting SaaS platforms, troubleshooting technical issues, and assisting customers via chat, email and phone. I have experience handling customer inquiries, resolving technical issues, and managing high ticket volumes while maintaining a positive customer experience. I'm familiar with Zendesk, Salesforce, ServiceNow, Freshdesk and I adapt quickly to new tools and workflows. I'm reliable, detail-oriented, and believe that clear communication and fast responses make all the difference. Whether you need ongoing customer support or help with a short-term project, I'm ready to jump in and contribute from day one. If you're looking for someone who takes customer satisfaction seriously and enjoys solving problems, I'd be happy to work with you.

I am Luís Lopes from Portugal. I am very meticulous and almost obsessive about giving attention to detail. I'm a serious and professional person that wants always to learn more. I am a friendly person and a teamworker. I prefer working as a freelancer, where I can accomplish all my tasks without being watched by someone. I am a type of person who can finish all tasks with less/no supervision. I´m a fast learner and I love studying and learning, so that experimenting new jobs in new fields is for me a thrilling challenge and an occasion to add a new skill to my skill-set.

​Looking for a reliable professional to handle your international customer support? Let’s talk! ​I am a customer service and tech support specialist with over 6 years of experience delivering high-tier support for global brands like Teleperformance, Meta, and Trendhim. Combining deep technical expertise in electronics with advanced CRM and jewelry e-commerce experience, I help businesses streamline operations and boost customer retention—all fueled by a healthy love for good coffee and a naturally patient, solution-oriented mindset. ​🌍 Multilingual Capabilities: ​Dutch: Native ​English: Fluent / Professional ​Portuguese: Conversational / Intermediate (7 years living in Brazil) ​🛠️ Core Expertise & Tools: ​Technical Support: Smartphone/electronics troubleshooting, hardware/software advice, and complex ticket resolution. ​E-Commerce & CRM: Shopify, BOL, and Meta/Facebook Business platforms (including jewelry & fashion retail workflows). ​Customer Experience: Front-line support, ticket escalation, sales advice, and patient, empathetic customer retention. ​💻 Professional Home Office Setup: ​High-end laptop & dual-monitor workstation ​Premium noise-canceling headphones ​Ultra-fast, stable internet (900 Mbps) ​💼 What I Offer: I am seeking a full-time, long-term partnership with a company that values clear communication and technical competence. I am ready to step in and deliver results from day one. CV and professional references are available upon request