Hire the Best Customer Support Freelancers
in Portugal

​Looking for a reliable professional to handle your international customer support? Let’s talk! ​I am a customer service and tech support specialist with over 6 years of experience delivering high-tier support for global brands like Teleperformance, Meta, and Trendhim. Combining deep technical expertise in electronics with advanced CRM and jewelry e-commerce experience, I help businesses streamline operations and boost customer retention—all fueled by a healthy love for good coffee and a naturally patient, solution-oriented mindset. ​🌍 Multilingual Capabilities: ​Dutch: Native ​English: Fluent / Professional ​Portuguese: Conversational / Intermediate (7 years living in Brazil) ​🛠️ Core Expertise & Tools: ​Technical Support: Smartphone/electronics troubleshooting, hardware/software advice, and complex ticket resolution. ​E-Commerce & CRM: Shopify, BOL, and Meta/Facebook Business platforms (including jewelry & fashion retail workflows). ​Customer Experience: Front-line support, ticket escalation, sales advice, and patient, empathetic customer retention. ​💻 Professional Home Office Setup: ​High-end laptop & dual-monitor workstation ​Premium noise-canceling headphones ​Ultra-fast, stable internet (900 Mbps) ​💼 What I Offer: I am seeking a full-time, long-term partnership with a company that values clear communication and technical competence. I am ready to step in and deliver results from day one. CV and professional references are available upon request

🚨 Do you need a VA / Customer service agent? 🚨 I’m an excellent, detail-oriented, professional virtual assistant and a customer support agent keen on helping individuals and companies with my acquired skills while developing myself. I understand the importance of providing exceptional service to customers. I have experience in handling customer queries, escalation, and providing relevant solutions for the benefit of the company and customers. Furthermore, I am an honest, proactive, reliable, and dedicated freelancer that have a strict adherence policy to deadlines and delivers 100% quality work to all clients. My goal is to provide my clients with a positive working experience and to provide solutions and generate results for all my clients. Services I can provide ⬇️ 🔸Virtual assistance 🔸Customer service 🔸Administrative support HIGHLIGHTED SKILLS ✓ Great attention to detail. ✓ Highly organized. ✓ Excellent interpersonal and communication skills. ✓ I can work alone or cooperate with a team. ✓ Follow instructions easily and fast learner. ✓ Can identify problems and solutions. ✓ Positive attitude. Just like customer satisfaction comes first in the customer service field, to me client satisfaction comes first, once an agreement is made I will be committed to delivering the project as requested and as agreed upon. If you have any kind of doubt, don’t hesitate to contact me, I’ll be happy to answer your questions.

I’m a dedicated Multilingual Customer & Technical Support Specialist with over 3 years of experience helping companies deliver exceptional service. I provide fast, accurate, and friendly support in multiple languages across chat, email, and phone channels. I’ve worked with global clients, managing high-volume support tickets, troubleshooting technical issues, and ensuring customer satisfaction. I’m experienced with platforms like Zendesk, Salesforce, ServiceNow, and Freshdesk, which allows me to adapt quickly to any client environment. I take pride in delivering accurate solutions and consistently creating a positive customer experience. I’m available to start immediately and open to both short-term and long-term projects. I manage multiple projects at a time to ensure high-quality service for each client. If you’re interested in working together, feel free to reach out as soon as possible to confirm current availability. I respond promptly and prioritize clear communication.

🏆 Top 3% Freelancer on Upwork | AI, Data, and Automation Specialist Hi I'm Marco 👋 I'm a Python developer with over 4 years of hands-on experience building AI systems, automation workflows, and data-driven applications for clients across multiple industries. 🌍 I speak: English, French, Spanish, and Portuguese. 🤖 I use: Cursor, Claude, Hermes Agent. ⭐ Highlights ↳ Developed 5+ MVPs that successfully secured funding. ↳ Completed 45+ Upwork contracts with a 100% Job Success Score. ↳ Built and currently maintain scalable data pipelines for 3+ companies. ↳ Built production-ready Retrieval-Augmented Generation (RAG) systems using modern LLM frameworks and vector databases. ↳ Trained 4+ founders and teams on implementing AI agents. ↳ Configured and deployed Hermes Agent workflows for multiple companies, following security and scalability best practices. ↳ Built custom automation systems powered by LLMs and generative AI for content creation, including avatar videos, images, and social media workflows. ↳ Built 30+ web scrapers on Apify. 🧠 Skills & Tools ↳ AI & RAG Systems: LangGraph, LangChain, OpenAI, ChromaDB, Pinecone. ↳ Hermes Agent: setup, debugging, create custom AI Workflows, Skill integration, Gbrain, MCPs, security best practices. ↳ Automation & Scraping: Playwright, BeautifulSoup, Apify (Actors), Camoufox. ↳ Data Science & ML: Pandas, NumPy, Scikit-Learn, PyCaret, TensorFlow, MMM (Marketing Mix Model), NLP, Optuna. ↳ Dashboards & Visualization: Plotly Dash and Data Studio. ↳ Web Development: FastAPI, Flask, CSS, HTML, Jinja2, Vibe-coding. 🚀 Side Projects ↳ Social Media Automation with Hermes Agent Built 3 custom AI workflows with 7+ integrated skills to automatically generate and publish avatar videos, infographics, and articles on X. ↳ AI Assistant (RAG) for Crypto & Blockchain News Developed a RAG system that continuously ingests, embeds, and retrieves content from multiple crypto and blockchain news sources. ↳ Web3 Analytics Dashboard (Hackathon Winner – €5k Prize) Won a hackathon challenge by building an interactive Plotly dashboard to visualize tokenized assets and blockchain analytics. ↳ AI-Generated Illustrated Books Pipeline Created an end-to-end content generation pipeline that automatically produces illustrated books using generative AI, from story generation to image creation and final assembly. ↳ Enterprise Data Pipelines & Reporting Built and maintained data pipelines connecting APIs, databases, and web scraping systems to analytics dashboards and automated reporting workflows. If you're looking for someone who can build AI applications, automate business processes, develop scalable data systems, or turn an idea into a working product, let's talk. 🤝

I am dynamic, tenacious, and positive, made of a huge hands-on life experience, a resilient will to succeed, and a strong and innovative business profile. Even though my base academic training is in photography, I have been working in sales, business development, customer management, and marketing for over a decade with greater incidence, but not exclusively, on European and North American markets and B2B products and services. Being “self-taught” in many areas ranging from information technology to agriculture, I consider my strength to be my ease of learning and adaptation and my capacity to look at any project or issue from several perspectives.

Hey there! I'm Ana, a native European Portuguese speaker who has acquired a multi-skilled set over 5 years as a Virtual Administrative Assistant. SUMMARY (if you don't have time to lose OR watch my video): For all this time, I have been conducting several services for different entities and individuals, which have made me develop the following skills:  • Web research, data entry and lead generation skills;  • Project management skills, such as contact management (emailing, calling, scheduling, etc); management of tasks, documents and teams; management of content (research, organisation, publication and presentation); management of online orders through online ticketing systems;  • Professional use of Microsoft Office and Google Workspace;  • Knowledge and independent use of several administrative-related applications, platforms, and software (e.g, Hubspot, Notion and Google Drive);  • Translations (English to Portuguese and vice versa);  • Usage of AI as a working tool;  • AI model training (prompt creation, response evaluation, audio matching and audio creation)  • Customer support through calling (outbound and inbound) and emailing;  • Professional use of spoken and written English;  • Self-management, communication and critical thinking skills;  • Blog writing (personal account on Medium) MORE DETAILED SKILLS (if you want to learn more): I can deliver you high-quality assistance on the following administrative tasks:  • Calls (for prospective clients, to contact suppliers, to follow up, for appointment setting and more) to all kinds of entities;  • Email management (for marketing campaigns, follow-up, appointment scheduling and others) for all kinds of entities;  • Lead generation (on different search engines)  • Research (on different search engines)  • Data entry (eg.: on Excel);  • Project management tools (eg.: Notion)  • AI model training (with prompts and audio)  • Cold outreach (eg.: through LinkedIn)  • Search, contact and hiring professionals  • Creation (eg.: on Sage) and management of invoices and receipts  • Blog writing (eg.: about remote work and my experience)  • Proofreading (PT) and translations (ENG-PT & PT-ENG);  • Podcast management (general summary, chronological summary and upload/publication on YouTube, Simplecast and WordPress)  • Interviews and selection of candidates (Google Calendar/Meets, Zoom, Skype)  • Creation of application forms in Google Forms  • Usage of ChatGPT for research and other means  • Other tasks. Platforms/software knowledge:  • Google Drive Suite;  • Hubspot (Deals & Tasks) and Pipedrive;  • Notion, Trello and Asana.  • CloudTalk / JustCall (outbound calling software);  • Slack;  • Canva;  • Zoom, Google Meet and Skype;  • Simplecast and WordPress (basic);  • MindMeister & Meistertask  • Sage (Portuguese Online Invoicing Program - basic)  • Hunter. io  • ChatGPT Languages:  • European Portuguese (Native);  • English (Fluent, Level C1);  • Spanish (Basic: Listening B1; Speaking A2; Writing A1).