Hire the Best Technical Support Specialists
in Portugal

Multilingual Customer & Technical Support Specialist with 3+ years supporting SaaS platforms, troubleshooting technical issues, and assisting customers via chat, email and phone. I have experience handling customer inquiries, resolving technical issues, and managing high ticket volumes while maintaining a positive customer experience. I'm familiar with Zendesk, Salesforce, ServiceNow, Freshdesk and I adapt quickly to new tools and workflows. I'm reliable, detail-oriented, and believe that clear communication and fast responses make all the difference. Whether you need ongoing customer support or help with a short-term project, I'm ready to jump in and contribute from day one. If you're looking for someone who takes customer satisfaction seriously and enjoys solving problems, I'd be happy to work with you.

I’m Manfred a Tier 3 Technical Support Specialist with 10+ years of experience working with connected devices, apps, and backend systems. I usually step in when issues go beyond standard support complex bugs, unstable device behavior, or situations where things just don’t make sense at first glance. Most recently, I worked on a large IoT product (smart pool systems), handling advanced cases, digging into root causes, and working closely with engineering when needed. I also helped improve how escalations were handled internally. I’m used to dealing with: • Wi-Fi / Bluetooth connectivity issues • Device ↔ app inconsistencies • Cloud sync problems (AWS environments) • Firmware behavior and edge cases • Tier 3 diagnostics and escalations On the side, I build my own iOS app (SwiftUI), which gives me a good understanding of how product decisions affect real users and why many issues happen in the first place. I speak Dutch, Flemish, and English, and I’m known for staying calm in messy situations and sticking with a problem until it’s actually solved. If your team is dealing with issues that are hard to pin down or taking too long to resolve, I can help.

I am a successful copywriter in various sectors. I can create beautiful contents and find useful resources for your websites, business articles and blogs.

I am a Tier‑2 Technical Support Specialist with strong experience supporting complex systems across telecom, cloud, and e‑mobility environments. I specialize in remote troubleshooting, log analysis, system diagnostics, and SLA‑driven incident resolution, currently supporting Siemens eMobility charging infrastructure. My background includes Project Management and network operations roles at Nokia Networks, where I supported large‑scale deployments, cross‑functional coordination, and reporting. I also hold certifications in Amazon Cloud fundamentals and Zendesk Professional Customer Service, combining technical expertise with a customer‑focused support approach. In addition to technical support, I bring strong research, academic writing, content development, and reporting skills, developed through university research roles and international projects. I am known for clear communication, structured problem‑solving, and delivering reliable, high‑quality support outcomes.

👋 Reliable, detail-oriented Virtual Assistant and Creative/Technical Support specialist based in Lisbon, Portugal, with a background spanning graphic design, video editing, IT support, logistics, and web/app development. My design journey started in Brazil, where I founded and ran two design studios (Serra Mídia and Inov Design), working with a solid base of clients over the years on branding and visual identity projects. That experience gave me a strong foundation in both the creative craft and direct client communication — I know how to take a brief, ask the right questions, and deliver something a client is proud to use. Today, based in Portugal 🇵🇹, I help businesses, content creators, and entrepreneurs move faster by taking work off their plate — whether that's editing a YouTube video, designing branded graphics, managing data and admin tasks, providing technical/IT support, or building simple web and mobile tools. ✨ What I bring: 🎨 Graphic Design — branding, thumbnails, social media graphics, print materials (Adobe Photoshop, Canva) 🎬 Video Editing — YouTube content, short-form video (TikTok/Reels), pacing, subtitles, basic color correction (Adobe Premiere Pro) 🗂️ Virtual Assistance — data entry, research, email/calendar management, customer support, process documentation 💻 Web & App Development — Flutter, Firebase, basic front-end web development, workflow/inventory tools 🛠️ Technical Support — troubleshooting, helpdesk experience, software support 📦 Logistics & Operations background — supply chain, inventory control, warehouse operations, shift supervision I currently run my own print shop business and manage a YouTube content channel end-to-end (writing, editing, design, publishing), so I understand both the creative and operational side of digital projects — I'm not just executing tasks, I understand why they matter to your business. 🌍 Fluent in Portuguese and English, comfortable working with international clients across time zones (GMT/WET), and available for both short-term tasks and ongoing collaboration. Let's talk about what you need — I'll be upfront if something isn't a fit for my skill set, and precise about turnaround time. 🙌

I am a Customer & Technical Support Specialist and Community Manager with 6+ years of experience across Web3, SaaS, and global tech platforms like WordPress and WooCommerce. I specialize in bridging the gap between complex technology and the people using it, turning technical hurdles into clear, actionable solutions. 𝐖𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐚 𝐭𝐞𝐚𝐦: • Technical Problem-Solving: Expert at troubleshooting tickets and guiding users through complex setups with a customer-first mindset. • Community Growth: Proven track record of managing global communities and scaling engagement in the crypto and Web3 space.• Bridge Communication: Skilled at translating technical jargon for non-technical users to ensure everyone feels heard and supported. • Efficiency Obsessed: Currently leveraging AI workflows and automation to eliminate repetitive tasks, allowing teams to focus on high-value human connection. 𝐓𝐡𝐞 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐒𝐢𝐝𝐞: Based in Portugal, I’m a fan of music, anime, and drawing. When I’m not solving user problems, I’m likely being managed by my 8-year-old dog (the true boss of the house). I’m looking for my next challenge in Web3 or SaaS where ownership and curiosity are part of the culture. If you’re building something impactful and need a proactive problem-solver, let’s talk.