Hire the Best Technical Support Specialists
in Portugal

I’m Manfred a Tier 3 Technical Support Specialist with 10+ years of experience working with connected devices, apps, and backend systems. I usually step in when issues go beyond standard support complex bugs, unstable device behavior, or situations where things just don’t make sense at first glance. Most recently, I worked on a large IoT product (smart pool systems), handling advanced cases, digging into root causes, and working closely with engineering when needed. I also helped improve how escalations were handled internally. I’m used to dealing with: • Wi-Fi / Bluetooth connectivity issues • Device ↔ app inconsistencies • Cloud sync problems (AWS environments) • Firmware behavior and edge cases • Tier 3 diagnostics and escalations On the side, I build my own iOS app (SwiftUI), which gives me a good understanding of how product decisions affect real users and why many issues happen in the first place. I speak Dutch, Flemish, and English, and I’m known for staying calm in messy situations and sticking with a problem until it’s actually solved. If your team is dealing with issues that are hard to pin down or taking too long to resolve, I can help.

Qualified and tenacious professional armed with broad-based background and skills in the areas of technical support, system support, public relations and customer service. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development Some of qualifications and skills are as below. • Excellent communication skills (with consumers, clients and suppliers); Experience in customer support / problem solving business processes. • Bachelor’s degree in Computer Science with a double major on System forensics/BPO and a total of 8+ years’ experience in NOC Center, Helpdesk and Technical Support Roles. • Strong understanding of IT systems fundamentals and system management tasks. • Ability to handle multiple concurrent issues and remain calm under high pressure situations. • Knowledge of network troubleshooting, trace routes, pings, website and API performance tracking. • Solid Microsoft Office (Word, Excel and PowerPoint) skills including office 365 admin duties • Good MySQL knowledge. • Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution. • Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary. • Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols. • Ability to translate a complex problem into a simpler language for the customer and vice versa. • Experience using – Nagios, Tableau, Uptime monitoring, CRM tools such as salesforce zen desk and bug management system such as Jira and Rally • Experience providing support for Websites, Mobile Devices and SaaS tools • I am a fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements.

I’m a dedicated Multilingual Customer & Technical Support Specialist with over 3 years of experience helping companies deliver exceptional service. I provide fast, accurate, and friendly support in multiple languages across chat, email, and phone channels. I’ve worked with global clients, managing high-volume support tickets, troubleshooting technical issues, and ensuring customer satisfaction. I’m experienced with platforms like Zendesk, Salesforce, ServiceNow, and Freshdesk, which allows me to adapt quickly to any client environment. I take pride in delivering accurate solutions and consistently creating a positive customer experience. I’m available to start immediately and open to both short-term and long-term projects. I manage multiple projects at a time to ensure high-quality service for each client. If you’re interested in working together, feel free to reach out as soon as possible to confirm current availability. I respond promptly and prioritize clear communication.

I am a Customer & Technical Support Specialist and Community Manager with 6+ years of experience across Web3, SaaS, and global tech platforms like WordPress and WooCommerce. I specialize in bridging the gap between complex technology and the people using it, turning technical hurdles into clear, actionable solutions. 𝐖𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐚 𝐭𝐞𝐚𝐦: • Technical Problem-Solving: Expert at troubleshooting tickets and guiding users through complex setups with a customer-first mindset. • Community Growth: Proven track record of managing global communities and scaling engagement in the crypto and Web3 space.• Bridge Communication: Skilled at translating technical jargon for non-technical users to ensure everyone feels heard and supported. • Efficiency Obsessed: Currently leveraging AI workflows and automation to eliminate repetitive tasks, allowing teams to focus on high-value human connection. 𝐓𝐡𝐞 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐒𝐢𝐝𝐞: Based in Portugal, I’m a fan of music, anime, and drawing. When I’m not solving user problems, I’m likely being managed by my 8-year-old dog (the true boss of the house). I’m looking for my next challenge in Web3 or SaaS where ownership and curiosity are part of the culture. If you’re building something impactful and need a proactive problem-solver, let’s talk.

Experienced Full-Stack Developer, Digital Marketer, and Technical Support Specialist with a strong background in web development, IT support, and business integrations. Proficient in a wide range of technologies, including HTML, CSS, JavaScript, Python, SQL, React, and Vue.js, as well as digital marketing platforms like Google Ads, SEO, and Analytics. With a track record of providing Tier 2 support at Google and Microsoft, I excel in solving complex technical issues, optimizing system performance, and implementing automation solutions to enhance business efficiency.

Customer-focused support specialist with over 10 years of experience in B2B and B2C environments. Proven track record in resolving complex tickets, strict SLA compliance, and team enablement.