Hire the Best Virtual Assistants in Lisbon, PT

200+ 5 Star Clients | 9 yrs Admin VA Expert | Europe-Based Virtual Assistant | Admin Assistant | E-commerce Manager | Customer Support Specialist 200+ 5-Star Clients | 8 yrs Admin VA Expert | Europe-Based Customer support, e-commerce, and executive admin virtual assistant with 8+ years on Upwork, $500K+ earned across 200 jobs. If your support inbox is overflowing, orders are piling up, or your CRM has turned into a mess, that's the kind of thing I quietly take off your plate so you can get back to actually running the business. I work in three lanes, and most clients hire me across more than one: ✔ Customer support VA: Zendesk, Gorgias, Freshdesk, Intercom, Groove, Helpdesk, Help Scout, LiveChat. I triage tickets, clear backlogs, build and refine macros, and write on-brand replies that keep customers calm and CSAT high, especially through launches and busy seasons. ✔ E-commerce operations: Shopify and WordPress order management, refunds and returns, product uploads, and fulfillment through ShipStation and Aftership, plus seller support across Amazon, Etsy, Dropship, Stord and eBay. I keep the day-to-day store admin moving so nothing slips. ✔Executive admin & CRM: inbox and calendar management, scheduling, data entry, and clean CRM upkeep in Clickup, Halo, Close, Insightly, Asana, Notion, HubSpot, Pipedrive, Salesforce, and Zoho. I'm the person who makes sure follow-ups actually happen. After 200 contracts, here's what clients keep coming back for: clearing big ticket backlogs fast, holding order and refund queues at zero, and handling high-volume CRM data without errors. How I work: give me the goal and I'll handle the how, with regular updates and no chasing required. I reply the same day, and I tend to be the best fit for people who want a steady long-term VA rather than a quick patch. Based in Lisbon, Portugal (same time zone as London/UK) — full overlap with UK and European business hours, plus US East Coast mornings. 20–40 hrs/week. Send an invite and I'll get back to you the same day. VA, Customer Service VA, Customer Support Specialist, E-commerce Assistant, Online Store Manager, Shopify VA, Zendesk VA, Project Manager VA, Live Chat Agent, Email Management, Email Filtering, Executive Assistant, Administrative Assistant, Operations Coordinator, Client Outreach Specialist, Social Media VA, CRM Virtual Assistant, CRM Data Entry, CRM Lead Entry, CRM Software · Tools: Shopify, Zendesk, HubSpot, Pipedrive, Salesforce, Zoho, Re:amaze, Toast, Xtrachef, Gusto, WooCommerce, Canva, Gmail, Outlook · European VA, Portugal VA, Lisbon VA, GMT/WET VA, highly organized, proactive Executive Assistant, Operations Coordinator, Support Ownership

I’m Diana, a bilingual (PT/EN) Virtual Assistant with a strong background in customer service, travel planning and admin support. If you’re looking for someone detail-oriented, fast, and friendly to streamline your business, I’m here to help. I help businesses and entrepreneurs save time and stay organized by handling tasks with precision, empathy, and a problem-solving mindset. Admin Support: • Document & spreadsheet management • Calendar & email coordination • Online research & data entry Customer Service: • Email, chat & phone support • Complaint resolution with empathy • Internet troubleshooting Travel Assistance: • Booking hotels, flights, transfers • Creating custom itineraries • Support before and during trips Ready to get things done? Let’s connect, I’m available for short and long-term projects!

I'm a Portuguese native speaker from Portugal with a translation degree in English/Portuguese/English since 2001. - I have experience in translating different content ranging from legal, marketing, website, and app content, and I'm able to deliver any kind of translation in Portuguese and English. - Furthermore, I also work as a virtual assistant for Portuguese and foreign clients by helping them to have more time for themselves. Issuing invoices for local accommodation in Portugal is also one of my skills. My experience as a mystery shopper can also be valuable for brands that need to reassure their presence in a very competitive market. I'm an excellent and responsible worker, and I meet deadlines. If you need my services for translation, proofreading, and any other matter related to the Portuguese language, just contact me! I will be glad to help you.

Running a business means juggling endless details but it doesn’t have to mean drowning in administrative tasks. As your Lisbon (Portugal)-based virtual assistant, I specialize in taking those time-consuming, repetitive tasks off your plate so you have more time to focus on growing your business. Whether you need a one-time project completed or long-term support to clear a backlog, I’m here to help. Fluent in European Portuguese and well-versed in Portugal's business culture, I bring a unique blend of local insight and global professionalism to every project. Imagine having an expert who not only completes tasks but understands the nuances of how business operates here. My toolkit includes Trello, Craft, Google Sheets, Canva and more, allowing me to create systems that save you time and enhance your efficiency. From organizing your email and calendar to formatting documents and crafting eye-catching designs, I’m here to help you shine. 🎻 In addition to my work as a virtual assistant, I have over 15 years of experience as a violinist, with a strong foundation in music theory, notation reading, and composition. I work with MuseScore and other music software to transcribe, arrange, and notate music across a variety of genres, including classical, jazz, African music, and pop. Whether it’s creating accurate lead sheets or adapting arrangements, I bring both precision and musicality to every project. Let’s work together to make your workflow lighter and more effective in the office or on I'm the perfect fit if you're looking for: ✅ Research & Administrative Support: Market, competitor, or vendor research (with local Portuguese insight) Data collection and organization (Trello, Craft, Google Sheets) Creating simple systems that save time and reduce admin clutter ✅ Translation & Content Localization (EN–PT or PT–EN): Natural, culturally adapted translations for the Portuguese market Localization of landing pages, emails and product descriptions ✅ Content Upload: Uploading texts, videos, and documents to websites, blogs, or platforms ✅ Voiceover (AI or Professional Studio Recording): Voice recordings using my professional home studio AI-generated narration (via ElevenLabs or other tools) for videos, presentations, or e-learning Delivered as ready-to-use MP3 files ✅ Community & Client Engagement: Responding to comments and messages in European Portuguese Writing community posts or social media content Supporting customer communication with clarity and professionalism 🎻 Bonus: Music Transcription & Composition: Over 15 years of experience as a violinist Proficient in notation, transcription, and arrangement using MuseScore and other music tools Experienced across styles: classical, jazz, African, and pop Perfect for custom lead sheets, melodic line transcriptions, or structured arrangements If this sounds like what you need, please message me and let's discuss how I can help you reclaim your time and boost your productivity. Talk soon, Edvania

Hello, I'm Jéssica 👋 I’m a versatile Virtual Assistant and Marketing Support professional with 10+ years of experience in business, administration and projects, and 3+ years working with digital marketing and social media. On Upwork and in other remote roles, I have helped clients with: - Virtual assistance and admin support (email and inbox management, scheduling, file organization, basic reporting) - Social media support (content planning, post scheduling, simple community support) - Presentation design and document formatting - Market research and lead generation - Data entry and information organization I also have hands-on marketing and business experience outside Upwork: - Created and managed social media content for agencies and public sector projects - Ran my own small beachwear brand, taking care of operations, customers and Instagram content - Used Canva at an advanced level to design posts, stories and simple ad creatives 🛠 Tools & skills: - Virtual Assistance & Admin Support - Social Media Support (Instagram, Facebook, LinkedIn) - Canva (Advanced) - Google Workspace (Docs, Sheets, Slides), Microsoft Office - Zoom, Google Meet - Data Entry, Online Research, Basic Reporting My work style: - Clear and friendly communication - Organized, detail-oriented and reliable - Able to work independently, ask the right questions and deliver on time If you need someone who can support both your daily operations and your online presence, I’d be happy to help. Feel free to contact me and tell me more about your project.

B2B Lead Generation, Investor Research, Market Research & CRM Data Enrichment specialist, and Clay automation expert, with 9+ years of experience, 550+ completed projects, and 6,500+ hours of research. I help founders, sales, marketing teams, and VC/PE firms turn fragmented data into verified, decision-ready prospect lists and business intelligence without wasting time on low-quality data. From list building and company research to investor mapping and CRM cleanup, I deliver structured intelligence your team can act on immediately, not raw exports you have to fix yourself. What I Deliver: ► B2B Lead Generation & Contact Lists • Verified decision-maker contacts matched to your ICP • High-quality prospect lists and contact lists (researched, not scraped databases) • Email sourcing with role-based and account-level targeting for outbound ► Clay Automation & Enrichment • Building Clay tables with waterfall enrichment across multiple data providers (higher match rates, lower cost per verified contact) • Custom enrichment workflows that find and validate emails, titles, and firmographics • AI-powered research at scale using Claygent for custom data points and qualification • Signal-based prospecting: hiring, funding, tech-stack, and intent triggers • Automated lead lists that sync directly into your CRM or outbound tool, no manual cleanup ► Investor & Investment Research • VC / PE mapping and investor lists aligned with your thesis or sector • Funding signals, startup tracking, and competitive investor landscapes • Pricing research and deal-flow support ► Market & Competitor Research • Market mapping across niche B2B sectors • Competitor research, breakdowns, and positioning insights • Opportunity-gap identification for growth teams ► CRM Data Enrichment & Data Mining • Cleaning, structuring, and validating CRM data in Microsoft Excel and beyond • Removing duplicates and outdated records • Enrichment with firmographic and decision-maker details • Online research, data collection, and AI fact-checking for accuracy ► How I Work I don't just deliver lists, I build usable intelligence systems. My approach is: • Precision-first (quality over volume) • Fully transparent (clear sourcing and logic) • CRM-ready (no cleanup on your side) • Built for real sales and investment workflows Tools & Systems: Clay (advanced workflows & enrichment) • LinkedIn Sales Navigator • Crunchbase Pro • Apollo • ZoomInfo • Statista • Microsoft Excel • ChatGPT • Claude • custom research frameworks and manual verification. ► Who I Work With: • B2B SaaS & tech companies • Venture capital & private equity firms • Growth marketing and outbound sales teams • Research agencies and strategy consultants ► Engagement & Pricing (adapted to complexity): • Standard Research & Lead Sourcing: from $15/hr • Advanced Market / Investor Intelligence: $20-$30/hr • High-Complexity or Strategic Projects: custom ► Why Clients Work With Me You don't need more data, you need the right data. Every contact is verified and purpose-driven, every list is structured for immediate action, and every project plugs directly into your pipeline or CRM. If you need accurate B2B research, lead generation, or investor intelligence that actually supports decisions, let's build it together. Send me a message and tell me about your project.