Hire the Best Virtual Assistants in Lisbon, PT

Hi, I’m Kamila, and I bring over 6 years of experience in customer service and project management, helping businesses streamline operations and improve customer experiences. My work includes managing tasks and their distribution, working with CRM platforms, creating business guides, managing payroll, and ensuring exceptional service delivery. I’ve supported fashion brands, small businesses, and content creators by optimizing their processes, organizing teams, and building efficient systems. Whether it’s resolving employee issues, enhancing customer service, or creating strategies for growth, I focus on helping businesses run smoothly and serve their customers effectively.

I'm a Portuguese native speaker from Portugal with a translation degree in English/Portuguese/English since 2001. - I have experience in translating different content ranging from legal, marketing, website, and app content, and I'm able to deliver any kind of translation in Portuguese and English. - Furthermore, I also work as a virtual assistant for Portuguese and foreign clients by helping them to have more time for themselves. Issuing invoices for local accommodation in Portugal is also one of my skills. My experience as a mystery shopper can also be valuable for brands that need to reassure their presence in a very competitive market. I'm an excellent and responsible worker, and I meet deadlines. If you need my services for translation, proofreading, and any other matter related to the Portuguese language, just contact me! I will be glad to help you.

I’m an Executive Assistant and Administrative Specialist with 200+ jobs completed, over $500K earned on Upwork, and a 100% Job Success Score. I help growth-focused business owners, e-commerce brands, and busy executives replace daily operational chaos with smooth, 24/7 systems. I’m the VA clients keep for years, not weeks. If your support inbox is overflowing, orders are piling up, or your CRM has turned into a mess, I quietly take that off your plate so you can focus on scaling your business. Give me the goal and I’ll handle the how: fast delivery, clear communication, and no chasing required. That’s my promise. Shoot me an invitation or message, and I’ll get back to you today to discuss how I can help solve your operational bottlenecks. WHAT I DO • Customer Support & Ticket Management: Zendesk, Gorgias, Freshdesk, Intercom, Close, and LiveChat. I triage tickets, clear backlogs, build and refine macros, and write on-brand replies that keep customers calm and CSAT high, especially through launches and busy seasons. • E-Commerce Store & Order Operations: Shopify and WooCommerce order management, refunds and returns, product uploads, catalog management, and fulfillment through ShipStation and AfterShip. Plus seller support across Amazon, Etsy, and eBay to keep store admin moving so zero orders slip. • Executive Admin & Inbox Zero: Calendar management, executive assistance, appointment scheduling, meeting coordination, minutes of meeting (MoM), travel planning & logistics, email management, and document preparation. • CRM & Database Management: Clean CRM upkeep, lead entry, pipeline management, data cleansing, and tracking in HubSpot, ClickUp, Asana, Notion, Pipedrive, Salesforce, Close, Insightly, and Zoho. I'm the person who makes sure follow-ups actually happen without error. • Workflow & Task Automation: Implementing SOPs (Standard Operating Procedures), process improvement, and light technical workflow support using Claude, Claude Code, Zapier, Make, and Google Workspace. WHY CLIENTS PICK ME: • Top Rated Plus / 100% Job Success Score | $500,000+ earned on Upwork across 200+ contracts | 5.0★ average • Proven Reliability: Big ticket backlogs cleared fast, order & refund queues held at zero, high-volume data handled accurately • European Location Advantages: Based in Lisbon, Portugal (GMT/WET) with full overlap across UK, European business hours, and US East Coast mornings • Flexible Capacity: Available 20–40 hours/week for steady, long-term partnerships • Clear Communication: Same-day responses, regular updates, and support ownership TOOLS, STACK & SERVICES: E-commerce & Web: Shopify | WooCommerce | ShipStation | AfterShip | Amazon | Etsy | eBay | Canva Customer Support & Live Chat: Zendesk | Gorgias | Freshdesk | Intercom | Close | LiveChat | Reamaze | Technical Customer Support | Live Chat Support CRM, Data & Admin: HubSpot | Salesforce | Pipedrive | Zoho | Insightly | Gusto | Toast | Xtrachef | CRM Data Entry | Executive Assistance | Google Workspace | Outlook | Gmail Automation & Workflows: Claude | Claude Code | Zapier | Make | ClickUp | Asana | Notion | Slack All Target Keywords: Virtual Assistant (VA) | Executive Assistant (EA) | Administrative Assistant | Operations Coordinator | Operations Specialist | Customer Service VA | Customer Support Specialist | Technical Customer Support Specialist | E-commerce Virtual Assistant | Online Store Manager | Shopify Virtual Assistant | Shopify Store Manager | WooCommerce Virtual Assistant | Zendesk Support Specialist | Helpdesk Specialist | Project Manager VA | CRM Virtual Assistant | Social Media VA | Client Outreach Specialist | Lead Generation Specialist | Client Onboarding Specialist | Business Operations Assistant | Client Success Specialist | Administrative Support | Appointment Scheduling | Travel Planning & Logistics | Meeting Coordination | Minutes of Meeting (MoM) | Document Preparation | SOP Creation (Standard Operating Procedures) | Workflow Optimization | Process Improvement | Invoicing & Billing Support | File Organization | CRM Administration | CRM Lead Entry | Lead Tracking | Pipeline Management | Contact Management | Database Management | Data Cleansing | Data Verification | Lead Qualification | Data Processing | CRM Software Management | Store Management | Product Listing & Optimization | Inventory Management | Order Fulfillment | Catalog Management | Shopify Operations | WooCommerce Operations | Returns Management | Subscription Management | E-commerce Customer Service | Review Management | Customer Service | Customer Experience (CX) | Customer Retention | Live Chat Agent | Email Management | Inbox Zero | Ticket Resolution | Helpdesk Management | Omnichannel Support | Customer Success | Order Tracking | Refund & Exchange Processing | Dispute Resolution | Escalation Handling | SLA Management | Client Communication

I build and run cold email systems that get replies, not just opens. From list building and enrichment to campaign setup and inbox management, I handle the full outbound stack so you can focus on closing, not chasing data. ► Cold Email Campaigns Setup and management in Instantly and Smartlead: domain warmup, deliverability, sequencing, and A/B testing built for inbox placement, not spam folders. ► Lead Lists & Enrichment Verified, ICP-matched contact lists built in Clay with waterfall enrichment across multiple providers. Researched, not scraped. Every list is CRM-ready on delivery. ► Company & Market Research Competitor breakdowns, market mapping, and signal-based prospecting (hiring, funding, tech-stack) to sharpen targeting before a single email goes out. ► Investor Research VC/PE mapping and investor lists aligned to your thesis, plus funding signals and deal-flow support. ► CRM Cleanup & Data Enrichment Structuring, deduplicating, and enriching your existing CRM data so your team stops working off bad records. Tools: Instantly, Smartlead, Clay, Apollo, LinkedIn Sales Navigator, Crunchbase Pro, ZoomInfo, Excel, Claude Who I Work With: B2B SaaS and tech companies, VC/PE firms, growth and outbound sales teams Rates: Standard research and list building from $20/hr. Campaign setup, Clay automation, and advanced research: $25 - $100/hr. I don't hand off raw exports or half-configured tools, everything I deliver is ready to run. Message me and tell me what you're trying to get out of outbound; I'll tell you honestly if I'm the right fit.

Supply Chain & Procurement Specialist | Virtual Assistant | UGC Creator | Photographer | CSCP | MBA I’m a CSCP-certified Supply Chain Professional with 10+ years of experience, an MBA in Business Administration, and a diverse skill set covering supply chain, procurement, virtual assistance, research, photography, and UGC content creation. I help businesses stay organized, improve operations, save time, and create professional content that supports their brand. 🔹 Supply Chain & Procurement Procurement and purchasing support Supplier and manufacturer sourcing RFQs/RFPs and quotation comparison Supplier research and evaluation Vendor communication and follow-up Logistics and shipment coordination Order tracking and management Inventory monitoring Supply chain analysis and reporting Process improvement and cost optimization 🔹 Virtual Assistance & Business Support Administrative and operational support Data entry and data collection Internet and market research Competitor and product research Email and calendar management Excel and Google Sheets Document and file organization Order and task tracking Customer and supplier communication Reports and business information management 🔹 UGC & Content Creation I can create authentic, engaging User-Generated Content (UGC) for brands, products, and social media, including: UGC videos for TikTok, Instagram Reels, and social media Product demonstrations Unboxing and product showcase videos Product reviews and testimonials Lifestyle and promotional content Voiceover and talking-to-camera content Short-form social media content Product photography and visual content I focus on creating content that feels natural, relatable, and engaging, while following the brand's style, message, and target audience. 🔹 Photography Sports and football photography Outdoor and nature photography Event and location photography Mobile photography Product and lifestyle photography Social media content photography Photo selection and organization Basic photo editing

Hi! I'm Vivian, a UGC & Content Creator and Virtual Assistant based in Lisbon, Portugal. I work across two areas: creating authentic content for brands and providing reliable administrative and virtual assistance. As a UGC creator, I create natural short-form content for TikTok and Instagram, including product demonstrations, lifestyle content and social-first visuals designed to feel authentic and engaging. On the administrative side, I have experience in travel coordination, customer communication, bookings, supplier communication, spreadsheets, documentation and daily business support. I can help with: • UGC & Short-Form Content • TikTok & Instagram Content • Product Demonstrations • Virtual Assistance • Administrative Support • Travel Coordination • Customer Support • Excel & Google Sheets • Online Research & Data Entry I'm organized, detail-oriented and reliable, with a practical approach to getting things done. Whether you need content that feels native to social media or dependable support behind the scenes, I'm ready to help.