Hire the Best Chat Support Specialists
in Portugal

Customer support can make or break a business. With 8+ years of experience in hospitality and property management, I've spent my career helping customers feel heard, valued, and looked after — whether handling daily enquiries, resolving complaints, managing reservations, or supporting large property portfolios. I communicate fluently in English, Portuguese, and Spanish, allowing businesses to support more customers without language barriers. My experience includes: • Customer support via email, chat, phone, and messaging platforms • Inbox and communication management • Complaint resolution and customer retention • Property management and guest communication • Translation and localisation (English, Portuguese, Spanish) • Listing writing and optimisation I take pride in being reliable, proactive, and easy to work with. If you're looking for someone who can represent your business professionally and provide excellent support to your customers, I'd be happy to help.

200+ 5 Star Clients | 9 yrs Admin VA Expert | Europe-Based Virtual Assistant | Admin Assistant | E-commerce Manager | Customer Support Specialist 200+ 5-Star Clients | 8 yrs Admin VA Expert | Europe-Based Customer support, e-commerce, and executive admin virtual assistant with 8+ years on Upwork, $500K+ earned across 200 jobs. If your support inbox is overflowing, orders are piling up, or your CRM has turned into a mess, that's the kind of thing I quietly take off your plate so you can get back to actually running the business. I work in three lanes, and most clients hire me across more than one: ✔ Customer support VA: Zendesk, Gorgias, Freshdesk, Intercom, Groove, Helpdesk, Help Scout, LiveChat. I triage tickets, clear backlogs, build and refine macros, and write on-brand replies that keep customers calm and CSAT high, especially through launches and busy seasons. ✔ E-commerce operations: Shopify and WordPress order management, refunds and returns, product uploads, and fulfillment through ShipStation and Aftership, plus seller support across Amazon, Etsy, Dropship, Stord and eBay. I keep the day-to-day store admin moving so nothing slips. ✔Executive admin & CRM: inbox and calendar management, scheduling, data entry, and clean CRM upkeep in Clickup, Halo, Close, Insightly, Asana, Notion, HubSpot, Pipedrive, Salesforce, and Zoho. I'm the person who makes sure follow-ups actually happen. After 200 contracts, here's what clients keep coming back for: clearing big ticket backlogs fast, holding order and refund queues at zero, and handling high-volume CRM data without errors. How I work: give me the goal and I'll handle the how, with regular updates and no chasing required. I reply the same day, and I tend to be the best fit for people who want a steady long-term VA rather than a quick patch. Based in Lisbon, Portugal (same time zone as London/UK) — full overlap with UK and European business hours, plus US East Coast mornings. 20–40 hrs/week. Send an invite and I'll get back to you the same day. VA, Customer Service VA, Customer Support Specialist, E-commerce Assistant, Online Store Manager, Shopify VA, Zendesk VA, Project Manager VA, Live Chat Agent, Email Management, Email Filtering, Executive Assistant, Administrative Assistant, Operations Coordinator, Client Outreach Specialist, Social Media VA, CRM Virtual Assistant, CRM Data Entry, CRM Lead Entry, CRM Software · Tools: Shopify, Zendesk, HubSpot, Pipedrive, Salesforce, Zoho, Re:amaze, Toast, Xtrachef, Gusto, WooCommerce, Canva, Gmail, Outlook · European VA, Portugal VA, Lisbon VA, GMT/WET VA, highly organized, proactive Executive Assistant, Operations Coordinator, Support Ownership

I’m a dedicated Multilingual Customer & Technical Support Specialist with over 3 years of experience helping companies deliver exceptional service. I provide fast, accurate, and friendly support in multiple languages across chat, email, and phone channels. I’ve worked with global clients, managing high-volume support tickets, troubleshooting technical issues, and ensuring customer satisfaction. I’m experienced with platforms like Zendesk, Salesforce, ServiceNow, and Freshdesk, which allows me to adapt quickly to any client environment. I take pride in delivering accurate solutions and consistently creating a positive customer experience. I’m available to start immediately and open to both short-term and long-term projects. I manage multiple projects at a time to ensure high-quality service for each client. If you’re interested in working together, feel free to reach out as soon as possible to confirm current availability. I respond promptly and prioritize clear communication.

I’m a Project Manager and Digital Operations Specialist with 10+ years of experience helping businesses streamline operations, improve customer experience, and scale their digital processes. I’ve worked with startups and growing companies managing projects across marketing, CRM systems, customer service, and e-commerce operations. My focus is always on improving workflows, increasing efficiency, and ensuring projects move from idea to execution smoothly. I’m comfortable leading remote teams, coordinating stakeholders, and managing complex digital projects—from CRM integrations and marketing campaigns to customer service systems and operational optimization. Areas I commonly help with: • Project Management (Agile / workflow optimization) • CRM management (HubSpot, Salesforce, custom systems) • Customer Service operations & support management • E-commerce operations and process improvement • Digital marketing coordination (Google Ads, LinkedIn, Meta) • Lead generation systems and automation • Reporting, dashboards, and KPI tracking Clients appreciate my proactive mindset, clear communication, and ability to bring structure and efficiency to fast-moving environments. If you're looking for someone who can organize chaos, improve systems, and keep projects moving forward, I’d love to help.

Qualified and tenacious professional armed with broad-based background and skills in the areas of technical support, system support, public relations and customer service. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development Some of qualifications and skills are as below. • Excellent communication skills (with consumers, clients and suppliers); Experience in customer support / problem solving business processes. • Bachelor’s degree in Computer Science with a double major on System forensics/BPO and a total of 8+ years’ experience in NOC Center, Helpdesk and Technical Support Roles. • Strong understanding of IT systems fundamentals and system management tasks. • Ability to handle multiple concurrent issues and remain calm under high pressure situations. • Knowledge of network troubleshooting, trace routes, pings, website and API performance tracking. • Solid Microsoft Office (Word, Excel and PowerPoint) skills including office 365 admin duties • Good MySQL knowledge. • Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution. • Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary. • Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols. • Ability to translate a complex problem into a simpler language for the customer and vice versa. • Experience using – Nagios, Tableau, Uptime monitoring, CRM tools such as salesforce zen desk and bug management system such as Jira and Rally • Experience providing support for Websites, Mobile Devices and SaaS tools • I am a fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements.

Customer Service Specialist- Email/Chat/Ticket Do you wish to provide the BEST CUSTOMER SERVICE EXPERIENCE? Would you like to reach your goals in your store? My name is Yilbelis Mota, and I'm a problem-solving and cheerful professional Foreign Languages Teacher and a Customer Service Representative, passionate and committed person with 3 years of experience. I have used my professional skills into the Customer service field providing availability, understanding and speed to satisfy customer needs. I have developed experience in: *E-Commerce projects *Live Chat Support *Google Docs/ Suite Let's have a conversation to discuss how can I provide you the best service and improve your project or service. I look forward to having a conversation with you Best regards, Yilbelis.