Hire the best Chat Support Specialists in Portugal

Check out Chat Support Specialists in Portugal with the skills you need for your next job.

Get started

$18 hourly
Paula C.
- 5.0/5
- (14 jobs)
I'm native Portuguese, Fluent in English, have good understanding of Spanish, and some undertanding of German and French, So translations/proofreading/Copywrinting/voice overs on EN-PT-EN it's some of the work I do. I also do: Virtual assistant work Costumer Support via chat, email, ticket or any other means of communication in several areas, including, technical support; Incident management, such as: online fraud, breach analysis on digital terms and conditions, bug reporting and management; Monitoring; FAQs and Tutorials translation/creation and some page setting; And many other support related tasks. If you have any questions or need some sample work feel free to message me.

Chat Support
Technical Support
Ticketing System
English to Portuguese Translation
Customer Support
Product Support
Online Chat Support
Virtual Assistance
Customer Service
Translation
English
Portuguese
$10 hourly
Toyin Grace N.
- 5.0/5
- (3 jobs)
I am an experienced Technical Support Personnel. My expertise cuts across troubleshooting: - Microsoft Windows OS - Microsoft OneDrive - Microsoft Outlook - Microsoft Office Productivity Suites In my troubleshooting skills, I employ a strategy called "Bottom to Top" troubleshooting. For instance; Some of my skills and experience troubleshooting Microsoft related issues are outlined below: Microsoft Outlook not working or freezing ================================== In this sense, repairing your Office programs can resolve issues with Outlook not responding or freezing. Another strategy is to quit any Office programs that are running. In Control Panel, choose Programs and Features. In the list of installed programs, right-click Microsoft Office 2016 or Microsoft Office 2013, and then choose Change. Microsoft Windows OS Update & Upgrade issues ====================================== There are many reasons why you might receive an error message when upgrading or installing Windows 10. These common errors can be fixed with a few steps that you can do on your own. Note: An upgrade takes your device from an older version of Windows, such as Windows 7 or Windows 8.1, to Windows 10. These can be fixed or resolved by simply doing an Inplace upgrade, using the Media Creation tool, ISO file, etc, Other options are: - Removing external hardware - Uninstalling non-Microsoft antivirus software - Uninstalling nonessential software - Freeing up disk space, etc. OneDrive sync problems on Windows 10 =============================== If OneDrive isn't syncing any files, it could be a connection problem, which you may be able to fix by restarting the app, checking your internet connection, checking for the latest updates, etc Finally, In the discharge of my duties, my core strength lies in being thorough, dependably independent, tech-savvy, and professionally fun-going while ensuring great service delivery. I am equally experienced using CRM tools, emailing, chat, with great communication, email writing, and phone etiquette skills, scheduling meetings, google docs, sheet, drive, duo meeting, Microsoft teams, and all office productivity tools. Professional Skills: Learning agility, Communicating, Problem-solving skills, Zendesk, A resounding technical and organized mind. Attention to detail, Creating Ideas, Enthusiasm, Provide phone, chat, and email-based support to corporate customers while ensuring ticket resolution and customer satisfaction within the shortest possible time.

Chat Support
Jira
Azure DevOps
Basecamp
Trello
Stakeholder Management
Business Analysis
Customer Service
Translation
Customer Experience
English
Phone Support
Email Support
Online Chat Support
Microsoft Excel
Zendesk
$9 hourly
Martim N.
- 5.0/5
- (24 jobs)
Hi, my name is Martim, nice to e-meet you ! ➡ I'm a freelancer with over 4 years of customer service, i'm a native Portuguese speaker who will provide high-quality work for Portuguese and English. ➡Can also work on Translations and Proofreading in PT/ENG. ✅Thank you for taking your time in visiting my profile. Please feel free to contact me and I will provide my total commitment to your success. ✅

Chat Support
Proofreading
Translation
Ecommerce
Virtual Assistance
Marketing
Ecommerce Support
Online Chat Support
Content Moderation
Customer Service
Customer Support
Spanish
Portuguese
English
$10 hourly
Anastasia D.
- 5.0/5
- (4 jobs)
I’m a native Russian speaker and have wide experience in written and oral communications and translation, fluent in English, Portuguese continental and Brazilian. I have worked more than two years as a video content moderator for YouTube and get expertise in conducting policies, instructions and fulfilling all the requirements of a great IT company. On freelance I work as a Metadata Specialist and create prompts/voice samples for AI. I have bachelor's degree in Finance and the EMBA degree in Strategic marketing in Stockholm school of Economics.

Chat Support
Azure Machine Learning
Machine Learning Model
Microsoft Excel
Portuguese to English Translation
Online Chat Support
Customer Care
Office 365
Google Sheets
English
Russian
Content Moderation
$8 hourly
Beatriz B.
- 5.0/5
- (3 jobs)
Ever wish you had more hours in the day? Let me help! I’m Beatriz, a detail-obsessed Virtual Assistant who loves taking tasks off your plate so you can focus on what truly matters. Ready to see your productivity soar? My Core Strengths • Communication & Empathy: Genuine engagement and rapport for better collaboration. • Google Workspace: Proficient in Google Docs, Sheets, Slides, and more. • ChatGPT & AI: Skilled at using AI tools to streamline content creation. • Design Eye: Comfortable with Canva for visually appealing graphics. • Professional Email & Chat Support: Craft concise, clear emails and provide excellent customer support. • Call Handling: Strong, friendly voice for cold calls or service calls. • Trend Savvy: Stay updated on the latest trends to keep you ahead of the curve. • Quick Learner: Adapt fast to new tools and processes. Why Work With Me? • Time-Saving Focus: I handle the busywork so you can concentrate on growth and strategy. • Attention to Detail: I take pride in getting tasks done right the first time. • Reliable Partner: Consider me your go-to ally for all things administrative and creative. Ready to reclaim your time and boost productivity? Let’s team up to streamline your day-to-day and help your business thrive! Message me today, and let’s get started.

Chat Support
Communication Skills
Personal Administration
Cold Calling
Call Scheduling
Canva
Social Media Management
Google Sheets
Google Docs
Customer Support
Online Chat Support
Content Writing
Problem Solving
General Transcription
Data Entry
Virtual Assistance
$35 hourly
Jana Franziska S.
- 5.0/5
- (9 jobs)
Hi, im an virtual assistant since 2017. I fluently speak German (native) and English. My previous work experience includes: - virtual assistance - customer service and advice via phone, email, chat - data and project management - writing invoices - translations - transcriptions - general, administrative work - experience with Xero / Ticketing Systems / Canva / Excel / Google Docs / Avalon I quickly and independently I become acquainted with new fields of duty and I handle the assigned tasks efficiently. I would welcome the opportunity to discuss my qualifications for working with you. I believe my experience has given me skills to make a valuable contribution.

Chat Support
Data Entry
Customer Support
Customer Service
Ticketing System
Email Support
Online Chat Support
German
Freshdesk
$25 hourly
Ieva K.
- 5.0/5
- (3 jobs)
Hi! I’m Ieva, a results-driven professional with 9+ years of international experience in hospitality, customer service, and digital content evaluation. I’ve worked in Lithuania, Portugal, Switzerland, and Canada — providing services in English, Lithuanian, Portuguese, and basic German. My background spans hotel & apartment management, AI content moderation (TechMahindra), client communication, and guest satisfaction audits. I played a key role in upgrading a 3-star hotel to a 4-star level in Lisbon by optimizing guest experience, improving operational systems, and building strong local partnerships.

Chat Support
Social Media Marketing
Virtual Assistance
Administrative Support
Online Chat Support
Voice Acting
Voice Talent
Customer Service
Product Knowledge
Communication Skills
Proofreading
Customer Support
Data Entry
Email Communication
Time Management
Email Support
$16 hourly
Alice M.
- 4.9/5
- (24 jobs)
Hi, my name is Alice, an Italian native speaker. I was born and raised near Venice, North Italy and now I'm living in Lisbon, Portugal. I started my working career in 2008 and a few years later I chose to go to the University of Ferrara, a field of studies in psychology, sociology and philosophy, which I loved. However, after two years of study my desire to grow in the practical field of work was greater, to the point that I chose to test myself since I wanted to learn and grow personally by trying directly. So I moved to London in 2013 without knowing the English language, it was a great challenge for me but I learned the language very quickly so much that I loved working in contact with customers, building a relationship of trust that then led the customer to always "come back to visit me". After 4 years in London where in the meantime I was doing some easy translation jobs as well, I returned to Italy where I spent a year in Sardinia and another year in Turin, where I did various jobs and where, I spent my free time reading, drawing and studying music, which have always been my passions. When I was in Turin, I wanted to do more, I wanted to put myself back in the game and in fact I started a new challenge in a call center, as an insurance seller. I liked it so much that I became the top performer in the company. After several achievements and satisfactions, while I was in Turin I got a job proposal from Lisbon, in customer support, at the same time I felt I wanted to increase my knowledge and want to improve myself even more, so I accepted. I worked for the company for a year, from October 2018 to October 2019. Then I started my freelance full-time career in Translations and Customer Service/Support. I have always been passionate about the human mind, always looking for new training opportunities, always willing to learn and test myself to achieve new goals through my determination, my reliability, wanting to grow personally with the desire to be part and create a positive, open-minded, energetic and creative environment and projects.

Chat Support
Customer Support
Stripe
ActiveCampaign
Customer Service
Time Management
Customer Satisfaction
English to Italian Translation
Online Chat Support
Translation
Email Support
Help Scout
Freshdesk
Zendesk
$11 hourly
Celia I.
- 5.0/5
- (5 jobs)
I am a cultural science student and circus artist. My two majors in university are sociolinguistics and comparative sociology. Right now, I am working as an Virtual Assistant. During the pandemic, I mostly did tutoring in English and German and History. I also used to proof read academic papers in German and English and translation works. I just moved to Portugal and am looking for a remote job, I can do, while continuing my education in university.

Chat Support
German to English Translation
Customer Support
Email Support
Sports & Fitness
English to German Translation
English
Content Writing
Online Chat Support
Hospitality
German
Tutoring
Proofreading
$5 hourly
Amir G.
- 5.0/5
- (3 jobs)
About Me Hi there! I'm Amir, a dedicated Customer Support Representative with over 4 years of experience in providing top-notch service across various industries. I specialize in resolving customer issues promptly and efficiently, ensuring a seamless and satisfying experience for every client. Skills and Expertise: Communication: Exceptional verbal and written communication skills, adept at engaging with customers through email, chat, and phone. Problem-Solving: Proven ability to troubleshoot and resolve issues quickly, maintaining a positive customer relationship. Technical Proficiency: Skilled in using customer support software such as Zendesk and Freshdesk , along with a strong understanding of CRM systems. Multitasking: Capable of handling multiple inquiries simultaneously while maintaining high service standards. Empathy and Patience: Committed to understanding customer needs and providing solutions that exceed expectations. What I Offer: Timely Responses: Quick and accurate responses to customer inquiries, ensuring minimal wait times. Customer Satisfaction: A focus on achieving high customer satisfaction and loyalty through outstanding service. Continuous Improvement: A dedication to continuously improving service quality and efficiency through feedback and ongoing training. Why Choose Me? With a passion for helping others and a strong background in customer support, I am confident in my ability to deliver exceptional service to your clients. Let's work together to enhance your customer support experience and build lasting relationships with your customers. Looking forward to collaborating with you!

Chat Support
Administrative Support
SQL
Shopify
Microsoft Excel
Microsoft Power BI
HTML
Data Entry
Adobe Photoshop
Customer Service
CSS
Shipping & Order Fulfillment Software
Customer Support
Email Support
Zendesk
French
Jira
Online Chat Support
$10 hourly
Vasco F.
- 5.0/5
- (6 jobs)
Hey there! I'm Vasco, your next customer support agent extraordinaire! 🌟 I'm a passionate and dedicated Customer Support agent with a knack for connecting with others. Communication is my jam, and I absolutely love engaging with people and making their experience a memorable one. Please see a testimonial from one of my previous clients: "It was a pleasure working with Vasco! He delivered exceptional quality work, his communication was top-notch throughout the whole project and he met all deadlines. He truly went above and beyond to ensure that all requirements were met, which is something you don't find in all freelancers. He was very detailed oriented and proved to be a great asset. He's a real team player. I would highly recommend Vasco to anyone and I am looking forward to working with him in the future." Over the past two years, I've honed my skills in this area, by providing exceptional support through email, chat, and ticketing systems. In my previous role as a customer support agent, I embraced a wide range of responsibilities that allowed me to excel in my craft, such as: Managing large amounts of incoming messages Identifying and assessing customers’ needs to achieve satisfaction Building sustainable relationships and trust with customer accounts through open and interactive communication Providing accurate, valid and complete information by using the right methods/tools Meeting personal/customer service team targets and quotas Handling customer complaints and providing appropriate solutions and alternatives within the time limits Following up to ensure resolution Following communication procedures, guidelines and policies Handling Customer Support using a ticketing system Assisting customers to resolve account issues and payment issues Keeping on top of "recurring" incidents and problems Logging payment issues & refund requests Logging high level escalations as per internal procedures I have an independent initiative and perspective from a customer point of view, allowing me to bring fresh perspectives and innovative ideas to the table. While I thrive in independent work environments, I also possess a genuine aspiration to motivate and inspire my team members. With my flexibility to work on any shift schedule, I am always prepared to support the needs of the team. I am ideally looking for a full-time role (open to part-time roles as well) where I can provide exceptional support through email, chat, and ticketing systems. In terms of tools, I have hands-on experience with LiveAgent, Asana, Zoho People, Slack, Skype, WhatsApp, Google Drive, and Microsoft – I'm a tech-savvy individual ready to utilize any tool to deliver top-notch support. I am well-accustomed to working under pressure and adhering to tight deadlines, ensuring the highest level of productivity without compromising quality. I am deeply committed to my work and always strive to give my very best to every project I take on. If you're looking for a customer support agent who will bring enthusiasm, expertise, and an unwavering commitment to the job, look no further. Let's get on a call today! I look forward to contributing my skills and expertise to your organization and helping create outstanding customer experiences! I'm ready to make a significant impact on your customer support team!

Chat Support
Answered Ticket
Ticketing System
Online Chat Support
Email Support
Problem Resolution
Communication Skills
Customer Feedback Documentation
LiveAgent
Customer Engagement
Customer Experience
Customer Care
Customer Satisfaction
Customer Service
Customer Support
Problem Solving
$8 hourly
Ludielen H.
- 5.0/5
- (1 job)
I am a motivated and dedicated individual who is always willing to give my best and contribute to the growth of the company. I am punctual and strive to learn anything that I don't already know. I believe in continuous self-improvement and embrace challenges as opportunities for personal and professional development. With my strong work ethic and enthusiasm, I am confident in making a positive impact within the organization.

Chat Support
Virtual Assistance
Customer Service
Customer Support
Online Chat Support
$20 hourly
Clara F.
- 5.0/5
- (5 jobs)
🌍 Do you require language services in Portuguese, Italian, or English? Whether it's translation, transcription, or proofreading I'm here to assist you! 🇧🇷🇮🇹🇺🇸 📝🎬🔍 Here are the services I offer: Language transcription Subtitle creation for videos Translation Interpretation Proofreading Audio recording for various purposes (apps, games, advertising, etc.) with a native accent in Portuguese or Italian. 📢 If you find yourself in need of any of these services, please don't hesitate to reach out. I'd be more than happy to help you!

Chat Support
SRT
Voice Recording
Portuguese to Italian Translation
English to Brazilian Portuguese Translation
Transcript
Proofreading
Content Writing
Video Transcription
Brazilian Portuguese Dialect
Translation
Writing
Online Chat Support
English
Portuguese
Italian
$10 hourly
Imran A.
- 5.0/5
- (2 jobs)
Highly skilled Virtual Assistant using a customer-centric approach to administrative support, answering and making phone calls, responding to emails and chat inquiries, CRM management, scheduling meetings and making appointments, and coordinating business calendars. I believe in executing big ideas through data-driven decision-making. Studying in London has refined my communication skills, both oral and written. I bring critical thinking, problem-solving, teamwork, and professionalism to every endeavor. I am calm under pressure and in adversity, and I have a genuine interest in helping my clients reach their most important goals by delivering the highest quality support. Key Skills: Data Entry Customer Support Email Communication Online Chat Support Online Writing Translation Presentations Administrative Support Order Processing Order Tracking Cold Calling WordPress Salesforce Virtual Assistance Article Writing Core Principles: My professional journey has taught me essential principles: Customer-centric approach Execution of big ideas within constraints Data-driven decision-making Commitment to constant learning Calmness in adversity Focus on high-quality decisions Communication Skills: Studying in London has refined my communication skills, both oral and written. I bring critical thinking, problem-solving, teamwork, and professionalism to every endeavor. Let's connect and explore how I can contribute to your project!

Chat Support
Article Writing
Virtual Assistance
Salesforce
WordPress
Cold Calling
Order Tracking
Order Processing
Administrative Support
Presentations
Translation
Online Writing
Online Chat Support
Customer Support
Email Communication
Data Entry
$15 hourly
Yury L.
- 5.0/5
- (2 jobs)
Personal statement As a University of Portsmouth graduate with an honours degree in Criminology and Criminal Justice, with considerable expertise in property management, tourism and remote customer services, I am looking for a relevant position where I could use and develop my professional skills and experience. I have excellent communication skills in three languages. I am fluent in speaking and writing in English and Russian and able to work effectively in multicultural environments. I am highly motivated, confident and adaptable working as part of a team, and can take my own decisions when working independently. My expertise also includes knowledge of the Criminal Justice system in England and Wales as well as working in the fast-paced environment of remote customer services for International Companies. I am a hard worker and fast learner, always ready to expand my knowledge and professional skills in order to achieve excellence in any given role.

Chat Support
Online Chat Support
Cryptocurrency
Blockchain
Email Support
$20 hourly
Goncalo S.
- 5.0/5
- (3 jobs)
Looking for a Smooth Customer Experience? With 𝟑+ 𝐲𝐞𝐚𝐫𝐬 of experience working with top Swiss companies valued $𝟑𝟎𝐁+, over 𝟔,𝟎𝟎𝟎+ hours in delivering 𝐝𝐞𝐭𝐚𝐢𝐥-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝 and 𝐩𝐫𝐨𝐛𝐥𝐞𝐦-𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬. 📊 Worked with Zendesk, Khoros, Odoo, SAP, Shopify, and more. 𝐁𝟐𝐁 & 𝐁𝟐𝐂 Customer Service. 𝐀𝐜𝐜𝐮𝐫𝐚𝐭𝐞, 𝐅𝐚𝐬𝐭, 𝐂𝐥𝐞𝐚𝐫, 𝐚𝐧𝐝 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 is what gets clients impressed, hooked, and coming back for more. This builds loyalty, increases lifetime value, and encourages word-of-mouth recommendations, all while enhancing your reputation and growing your business on its own. 🚀 If you're one of these, we can work together: ✅ B2B Client Relations ✅ B2C Customer Support ✅ Social Media Support ✅ eCommerce & Shopify Stores ✅ SaaS Companies ✅ Online Retailers ✅ Service Providers Besides a hardworking ethic, I bring these to the table: 🎯 Email, phone, direct messages (DMs), live chat, and social media support 🎯 Experience in customer Help Desk Software (Zendesk, Khoros, Odoo, and more) 🎯 eCommerce platforms like Shopware, Shopify, and CRMs like Salesforce, GoHighLevels etc. 🎯 Detail-Oriented, Accurate, Fast & Clear Communication 🎯 Outstanding, Excellent Support that clients appreciate 🎯 Human-Centered, Approachable Support for building trust and ensuring CLV 🎯 Organized Workflows for maximum efficiency About Me: I grew up in Switzerland, where I completed my schooling before moving to Portugal. After earning my degree in Programming and Management of Information Systems, I threw myself into customer service, leveraging my technical skills and cultural understanding. Fluent in 𝐆𝐞𝐫𝐦𝐚𝐧, 𝐒𝐰𝐢𝐬𝐬 𝐆𝐞𝐫𝐦𝐚𝐧, 𝐏𝐨𝐫𝐭𝐮𝐠𝐮𝐞𝐬𝐞, and 𝐄𝐧𝐠𝐥𝐢𝐬𝐡, I bring a multilingual edge to my work, ensuring effective communication across diverse markets. Let’s optimize your customer service, boost client satisfaction, and drive growth with reliable support that builds loyalty and delivers value. Open to discussing on a quick call! 💬📈

Chat Support
Outbound Call
Customer Relationship Management
Customer Care
English to German Translation
German to English Translation
Portuguese to German Translation
Ecommerce Support
Phone Support
Administrative Support
Online Chat Support
Customer Support
Email Support
CRM Software
Customer Satisfaction
Customer Service
$6 hourly
Tiana C.
- 5.0/5
- (2 jobs)
Hi there! my names Tiana, and I'm a 20-year-old female that's on a path to becoming an educational psychologist. Currently I am studying towards a BA in Psychology and am fueled by a passion for shaping young minds. Friendly and hardworking, I thrive on connecting with people and building meaningful relationships. Beyond academics, I find joy in baking, writing, and embracing new adventures. As I navigate the world of freelancing, my interpersonal skills, dedication, and diverse interests serve as my guiding lights, illuminating the way toward a fulfilling career where I can make a positive impact on others' lives.

Chat Support
Management Skills
Online Help
Online Chat Support
Mystery Shopping
Computer Skills
Critical Thinking Skills
Social Media Engagement
Social Media Account Setup
Motivational Speaking
Writing
Microsoft Word
Microsoft PowerPoint
English Tutoring
English
Psychology
$7 hourly
Bruno K.
- 5.0/5
- (0 jobs)
Hi everyone! My name is Bruno, and I am a multilingual and experienced Customer Support Representative, having worked for over 6+ years in private and public businesses of Latin America, North America and Europe. Technology savvy, customer-pleaser and detail oriented, I am willing and able to bring the best Customer Success patterns for your company. Feel free to reach out to me and let's start building your company's community. Cheers! less

Chat Support
Phone Support
IT Support
Chat Plugin
Customer Support Plugin
Online Chat Support
Email Communication
Email
Expert
Email Support
Customer Service
Customer Support
$15 hourly
Matilde B.
- 5.0/5
- (5 jobs)
I’m a bilingual portuguese woman, fluent in both English and Portuguese. I'm a licensed medical doctor and informal educator, looking to do: - Translation, editing, revision work, specially articles, health related documents - Transcriptions, audio/video recordings - English/Portuguese tutoring -User/Patient support

Chat Support
Virtual Assistance
Academic Writing
Voice-Over
Education
Agriculture & Forestry
General Transcription
Portuguese
English
Editing & Proofreading
Online Chat Support
Customer Support
Medical Transcription
Science & Medical Translation
Translation
Tutoring
$15 hourly
Marcos L.
- 4.9/5
- (12 jobs)
Hi, I’m Marcos, a dedicated Portuguese freelancer with over 10 years of experience in Customer Service and Technical Support. I offer bilingual support in both Portuguese and English. I’ve had the privilege of working with industry leaders such as Apple, where I provided customer and tech support for over 3 years. I also spent 2 years assisting customers at Mindvalley, helping refine client experiences through clear and empathetic communication. Most recently, I worked with Discuss.io, supporting their tech team and handling complex inquiries with professionalism and precision. Prior to that, I gained 4 years of telemarketing experience in the telecommunications sector. With over 6,000 hours of experience on Upwork alone, I’m fully equipped to consistently deliver high-quality service. By hiring me, you’ll get a committed, adaptable professional with strong problem-solving, troubleshooting, negotiation, and leadership skills.

Chat Support
Customer Satisfaction
English
Communication Skills
Technical Support
Brazilian Portuguese Dialect
Multitasking
Community Management
Customer Support
Customer Service
Order Processing
Portuguese
Order Tracking
Online Chat Support
Email Support
Phone Support
$15 hourly
Fernando V.
- 4.7/5
- (101 jobs)
Welcome to my Upwork profile. How can I help you? For these 9 years of professional experience in content writing and digital marketing, I´ve gained chiefly the skill of translating from English and Spanish to Portuguese and vice versa, and writing eye-catching content in Portuguese and English. With this skill in writing content for the web, I can now balance attractive content with perfect localization or translation, all balanced with a good (white hat) SEO strategy and proper keywords, in Portuguese or English. I'm a Native Portuguese with graduation in Journalism (2008), and a post-degree in Digital Marketing (2014). If you hire me I will help you capture, traffic, leads, clients and sales. In addition, I have good contacts for link-building in the Brazilian and Portuguese markets. I have 7 years of experience in customer service, as well, to read clients effectively and find the right solution to maintain them and make them love brands, services and products. Please reach out if you are looking for results.

Chat Support
Portuguese
Zendesk
Website Translation
Online Chat Support
English to Portuguese Translation
Landing Page
Customer Service
Portuguese to English Translation
Website Content
Copywriting
Search Engine Optimization
Content SEO
$10 hourly
JOSE FERNANDO D.
- 5.0/5
- (23 jobs)
A motivated and hardworking Professional, with extensive experience as an Airbnb Property Manager and on the financial industry including accountancy, bookkeeping, trading and auditing. 5 years experience as a Property Manager on Airbnb helping investors (both portuguese and international clients) to get the best results on their units. Possesses exemplary problem solving skills and an analytical mind, coupled with a logical and practical approach to resolving issues. Communicates effectively with both colleagues and clients, and has proven customer service skills. Highly organised and reliable, with the ability to thrive under pressure, as demonstrated by the successful completion of a degree whilst working in the industry. Contributes significantly as part of a team and is equally confident working independently on own initiative.

Chat Support
Sales Management
Invoicing
Salesforce
Online Research
Online Chat Support
Data Entry
HubSpot
$8 hourly
Gabriela O.
- 5.0/5
- (7 jobs)
I'm a reliable, friendly, and an enthusiastic person who loves to relate to people. I've been working with international companies within a B2C environment since 2017, engaging with clients from the US, UK, Portugal, and Brazil. Plenty of experience in platforms, such as Zendesk, HelpScout, Slack, and Shopify as well as the payment systems PayPal, Visa Checkout, Multibanco, Mollie, EBANX, and PagBrasil. My main skills are in: | Live Chat | Ticket Systems | Order Fulfilling | Shopify Admin | Data Entry | Customer Support | Social Media Management | eBay | Asana | Libsyn | Loom | Kajabi | Vimify In the purchasing department, I've been responsible for the after-sales procedures, follow-up, tracking, canceling, refunding, resending/reverse logistics of products, and other related tasks. I'm very comfortable dealing with customers and assisting them through LiveChat, e-mail/ ticket systems, and social media channels. I'm able to handle angry customers and help them solve issues with ease, satisfying their expectations.

Chat Support
Proofreading
Portuguese
Brazilian Portuguese Accent
Brazilian Portuguese Dialect
Brazilian Portuguese to English Translation
General Transcription
English to Brazilian Portuguese Translation
Data Entry
Email Support
Online Chat Support
Zendesk
Shopify
Ecommerce Support
Customer Support
$18 hourly
Marta J.
- 4.6/5
- (12 jobs)
An accomplished professional with a degree in Languages and Business Management. With a strong passion for languages, I have dedicated years to mastering French, Spanish, and English, recognizing their significance in fostering meaningful connections in today's global landscape. I have also supplemented my education with numerous language courses to enhance my proficiency. As a freelancer, I specialize in various areas, including customer service, marketing, lead generation, email marketing, and virtual assistance. Drawing from my prior experience with several E-commerces and marketing agencies, I bring a deep understanding of effective marketing strategies and the ability to generate leads that drive business growth. Additionally, my expertise in email marketing enables me to create compelling campaigns that engage audiences and deliver measurable results. Moreover, I possess exceptional executive skills, enabling me to provide top-notch administrative support. Whether it's organizing schedules, managing correspondence, or coordinating projects, my reliability, attention to detail, and excellent organizational abilities ensure smooth and efficient operations. Throughout my career, I have consistently demonstrated my strong work ethic and a relentless drive to improve my skills. I am highly disciplined, ensuring that all projects are completed to the highest standard within the designated timelines. Building positive and enduring relationships with clients has always been a priority for me, as I believe open communication and mutual respect are the foundation of successful collaborations. If you're seeking a dedicated professional who can deliver exceptional results while adhering to strict deadlines, I'm confident that I can meet your needs. Please feel free to contact me at any time to discuss how I can contribute to your projects and help you achieve your goals.

Chat Support
Project Management
Administrative Support
Multitasking
Customer Service
Email Marketing
Translation
File Maintenance
Online Chat Support
Social Media Management
Portuguese
Email Support
Order Processing
$15 hourly
Yunior E.
- 5.0/5
- (19 jobs)
I am skilled in communicating and problem solver, hardworking, efficient, I meet deadlines, Team player and a open to feedback person, With over 10 years of experience in customer relations, Inbound and outbound sales as well as Data entry, content enrichment, E-commerce, data proofreading and project/team management. Offering a special and exceptionally ethical customer experience. With the experience I possess I am absolutely capable of not only delivering, but also innovating and always want to set high standards and authenticity when performing my work tasks. I look forward to being a great addition to the team and helping you in the process to achieve a rapidly rising level of success. I'm fully confident we can both benefit very much from working together.

Chat Support
Shopify
Virtual Assistance
Management Skills
Customer Service
Sales
Leadership Skills
Customer Support
Copy Editing
Online Chat Support
Email Communication
Google Docs
Proofreading
Data Entry
Microsoft Excel
$4 hourly
Vicente A.
- 5.0/5
- (2 jobs)
I am a proactive and enthusiastic person who enjoys new challenges and achieving personal goals. After working as a customer support and sales rep, I've learned to manage different support scenarios. Creating a high customer support experience is always my goal. Skills: ✅Email Customer Support ✅Email Management ✅Help Desk/Ticket Support ✅E-commerce Customer Service ✅Live Chat Support ✅Shopify Support ✅Online Community Moderation ✅Amazon Customer Service ✅eBay Customer Service and Listings ✅Virtual Assistance

Chat Support
Google Docs
Computer Hardware Installation
Computer Skills
Data Entry
Microsoft Office
Google Apps Script
Android Things
Computer Assembly
Email Support
Online Chat Support
Phone Support
Zendesk
$15 hourly
Rachel B.
- 4.2/5
- (18 jobs)
Dear Valued Clients, I am thrilled to offer you unparalleled customer service in Slovak, Czech, and English. With a steadfast commitment to excellence, I am dedicated to exceeding expectations and fostering enduring satisfaction. **Experience:** With 18 years of experience as an email, chat, and social media moderator, and proficiency in platforms such as Shopify, WordPress, Oberlo, AliExpress, Zendesk, Freshdesk, Tidios, CRM, Conversocial, and Agora, I am adept at navigating diverse e-commerce environments. Additionally, I have provided technical customer support for companies like Stanley Black and Decker and medical support for companies like Medtronic. **Skills and Strengths:** - **Multilingual Communication:** Fluent in Slovak, Czech, and English; skilled in both written and verbal communication. - **E-commerce Expertise:** Proficient in SAP, Shopify, WordPress, Oberlo, AliExpress, and various customer service platforms including Zendesk, Freshdesk, Tidios, Gorgias, Conversocial, and Agora. - **Technical and Medical Support:** Extensive experience in providing technical support for companies like Stanley Black and Decker and medical support for companies like Medtronic. - **Professionalism:** Supported by four distinguished reference letters highlighting my professionalism and proficiency. - **Adaptability:** Excelling under tight deadlines and pressure, ensuring seamless operations even in challenging environments. **Commitment to Excellence:** I am dedicated to your business's growth and satisfaction. Leveraging my extensive experience and passion for exceptional customer care, I strive to contribute significantly to your success. Thank you for considering me as a valuable addition to your team. I eagerly anticipate supporting your journey towards excellence. Warm Regards, Rachel

Chat Support
Microsoft Teams
Customer Support
Customer Service
Czech to English Translation
Inbound Inquiry
Order Tracking
Czech
Online Chat Support
Freshdesk
Zendesk
Want to browse more freelancers?
Sign up