Hire the Best Chat Support Specialists
in Portugal

Customer Service Specialist- Email/Chat/Ticket Do you wish to provide the BEST CUSTOMER SERVICE EXPERIENCE? Would you like to reach your goals in your store? My name is Yilbelis Mota, and I'm a problem-solving and cheerful professional Foreign Languages Teacher and a Customer Service Representative, passionate and committed person with 3 years of experience. I have used my professional skills into the Customer service field providing availability, understanding and speed to satisfy customer needs. I have developed experience in: *E-Commerce projects *Live Chat Support *Google Docs/ Suite Let's have a conversation to discuss how can I provide you the best service and improve your project or service. I look forward to having a conversation with you Best regards, Yilbelis.

Need a dependable customer support specialist who can take care of your customers while protecting your brand reputation? I bring 10+ years of customer service and BPO experience, including hands-on experience supporting e-commerce customers through email, live chat, and phone. I can help your business with: • Email and live chat customer support • Order fulfillment and order status inquiries • Shipping and delivery concerns • Refunds, returns, replacements, and reshipments • Customer complaints and escalations • Product and order-related questions • Technical troubleshooting • Customer follow-ups and issue resolution • Maintaining a professional and positive customer experience I have experience working with platforms and tools including Gorgias, Zendesk, Intercom FIN, ServiceNow, and Salesforce, and I’m comfortable learning new systems and processes quickly. My approach to customer support is simple: understand the customer’s concern, resolve it efficiently, communicate clearly, and make sure the customer feels taken care of. I understand that in e-commerce, customer support is more than answering tickets. It directly impacts customer satisfaction, retention, reviews, and the reputation of your brand. If you're looking for someone who can work independently, handle customer conversations professionally, and become a reliable part of your customer experience team, I’d be happy to help.

I help businesses run smoother on two fronts: supporting and training their people, and building the systems those people actually use. On the support and training side, I provide bilingual (English/European Portuguese) customer support, staff onboarding, and structured training programs — helping teams and clients understand new tools, processes, and services clearly in whichever language they're more comfortable in. I've also taught both English and Portuguese directly, one-on-one and in group settings. On the systems side, I build the software that support and training actually run on. My flagship project, Casebook, is a full multi-tenant SaaS platform (Next.js, Supabase, Stripe) I built solo — from data model to live billing — to run my own legal and real estate practice. It's in daily production use handling real client cases, document workflows, and payments, not a demo. I also built Geniemix Academy, a bilingual language-learning platform, from the ground up. Whether you need someone to train your staff, support your clients in two languages, or build the tool that makes both of those jobs easier, I bring all three together.

I’m a Project Manager and Digital Operations Specialist with 10+ years of experience helping businesses streamline operations, improve customer experience, and scale their digital processes. I’ve worked with startups and growing companies managing projects across marketing, CRM systems, customer service, and e-commerce operations. My focus is always on improving workflows, increasing efficiency, and ensuring projects move from idea to execution smoothly. I’m comfortable leading remote teams, coordinating stakeholders, and managing complex digital projects—from CRM integrations and marketing campaigns to customer service systems and operational optimization. Areas I commonly help with: • Project Management (Agile / workflow optimization) • CRM management (HubSpot, Salesforce, custom systems) • Customer Service operations & support management • E-commerce operations and process improvement • Digital marketing coordination (Google Ads, LinkedIn, Meta) • Lead generation systems and automation • Reporting, dashboards, and KPI tracking Clients appreciate my proactive mindset, clear communication, and ability to bring structure and efficiency to fast-moving environments. If you're looking for someone who can organize chaos, improve systems, and keep projects moving forward, I’d love to help.

Multilingual E-commerce Customer Support | SK / CZ / EN | 18+ Years Experience I help e-commerce businesses provide professional, fast, and multilingual customer support that improves customer satisfaction and retention. With over 18 years of experience in email, chat, and social media support, I’ve supported global brands and online stores in handling high ticket volumes while maintaining a consistent and customer-friendly brand voice. I am fluent in Slovak, Czech, and English and experienced in supporting customers across multiple channels and platforms. 🔹 E-commerce & Support Expertise Shopify, WordPress, Oberlo, AliExpress Zendesk, Freshdesk, Tidio, Gorgias, Conversocial, Agora CRM systems, SAP Order issues, refunds, returns, delivery tracking, and complaints 🔹 Industry Experience E-commerce customer support & moderation Technical support (Stanley Black & Decker) Medical customer support (Medtronic) 🔹 What Clients Can Expect Clear, empathetic, and professional communication Fast response times and excellent organization Ability to work independently with minimal supervision Reliability during peak periods and under pressure I don’t just resolve tickets — I help protect your brand reputation and create positive customer experiences. If you’re looking for a long-term, multilingual customer support partner, I’d be happy to support your business. — Rachel

Are you looking for a customer support professional who not only understands your customers’ needs but also speaks their language? Hi! I'm Steff, and I bring over 4 years of experience in both face-to-face and online customer service, working in multicultural environments. I speak fluent English, Spanish, and Portuguese 🌍. My approach is empathetic, solution-oriented, and proactive I genuinely care about providing excellent service and turning every interaction into a positive experience. 💡 Let’s connect and find out how I can help your business deliver outstanding customer support!