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200+ 5 Star Clients | 9 yrs Admin VA Expert | Europe-Based Virtual Assistant | Admin Assistant | E-commerce Manager | Customer Support Specialist 200+ 5-Star Clients | 8 yrs Admin VA Expert | Europe-Based Customer support, e-commerce, and executive admin virtual assistant with 8+ years on Upwork, $500K+ earned across 200 jobs. If your support inbox is overflowing, orders are piling up, or your CRM has turned into a mess, that's the kind of thing I quietly take off your plate so you can get back to actually running the business. I work in three lanes, and most clients hire me across more than one: ✔ Customer support VA: Zendesk, Gorgias, Freshdesk, Intercom, Groove, Helpdesk, Help Scout, LiveChat. I triage tickets, clear backlogs, build and refine macros, and write on-brand replies that keep customers calm and CSAT high, especially through launches and busy seasons. ✔ E-commerce operations: Shopify and WordPress order management, refunds and returns, product uploads, and fulfillment through ShipStation and Aftership, plus seller support across Amazon, Etsy, Dropship, Stord and eBay. I keep the day-to-day store admin moving so nothing slips. ✔Executive admin & CRM: inbox and calendar management, scheduling, data entry, and clean CRM upkeep in Clickup, Halo, Close, Insightly, Asana, Notion, HubSpot, Pipedrive, Salesforce, and Zoho. I'm the person who makes sure follow-ups actually happen. After 200 contracts, here's what clients keep coming back for: clearing big ticket backlogs fast, holding order and refund queues at zero, and handling high-volume CRM data without errors. How I work: give me the goal and I'll handle the how, with regular updates and no chasing required. I reply the same day, and I tend to be the best fit for people who want a steady long-term VA rather than a quick patch. Based in Lisbon, Portugal (same time zone as London/UK) — full overlap with UK and European business hours, plus US East Coast mornings. 20–40 hrs/week. Send an invite and I'll get back to you the same day. VA, Customer Service VA, Customer Support Specialist, E-commerce Assistant, Online Store Manager, Shopify VA, Zendesk VA, Project Manager VA, Live Chat Agent, Email Management, Email Filtering, Executive Assistant, Administrative Assistant, Operations Coordinator, Client Outreach Specialist, Social Media VA, CRM Virtual Assistant, CRM Data Entry, CRM Lead Entry, CRM Software · Tools: Shopify, Zendesk, HubSpot, Pipedrive, Salesforce, Zoho, Re:amaze, Toast, Xtrachef, Gusto, WooCommerce, Canva, Gmail, Outlook · European VA, Portugal VA, Lisbon VA, GMT/WET VA, highly organized, proactive Executive Assistant, Operations Coordinator, Support Ownership

"Helping companies get more value from Salesforce through architecture, automation, integrations, and scalable CRM strategy." Hi, I'm Pavel - a Top Rated Plus Salesforce expert and I help businesses transform Salesforce into a system that drives revenue, improves operations, and scales with growth. With 16+ years of hands-on Salesforce experience and 200+ successful projects delivered, I've worked with startups, SMBs, and enterprise organizations to build CRM solutions that solve real business challenges — not just technical requirements. Whether you need to optimize sales processes, automate operations, implement CPQ, integrate third-party systems, or architect a complex multi-cloud environment, I can help. 🔹 What I Do Best • Salesforce Architecture & Consulting – Scalable solutions aligned with business goals. • Custom Salesforce Development – Apex, Lightning Web Components (LWC), Visualforce, and enterprise-grade applications. • Automation & Process Optimization – Flows, approvals, orchestrations, and workflow automation that reduce manual work and increase productivity. • Salesforce Integrations – Seamless integrations with ERP, finance, marketing, support, and custom platforms. • CPQ & Revenue Operations – Configure, Price, Quote solutions that simplify complex sales cycles and accelerate deal closures. • Data Migration & CRM Transformation – Secure migrations, data quality improvements, and large-scale Salesforce modernization projects. ☁️ Salesforce Expertise Sales Cloud | Service Cloud | Experience Cloud | CPQ | Marketing Cloud | Pardot | Field Service | Health Cloud | Revenue Operations 🏆 Certifications Salesforce Certified Application Architect Salesforce Platform Developer II Platform Developer I Administrator Platform App Builder Integration Architecture Designer ✨ Results Delivered ✔ Automated business processes, reducing manual effort by up to 60% ✔ Built customer portals that significantly reduced support workload ✔ Delivered enterprise CPQ implementations with advanced pricing and approval workflows ✔ Integrated Salesforce with 40+ external platforms including ERP, finance, marketing, and communication systems ✔ Successfully migrated millions of records while maintaining data integrity and compliance 🏢 Industries Served SaaS | Healthcare | Financial Services | Manufacturing | Real Estate | Education | E-commerce | Professional Services My approach: Understand the business - Build the right Salesforce solution. I focus on creating systems that users actually adopt, leadership teams trust, and businesses can scale on for years. If you're looking for a Salesforce Architect or Salesforce Developer who combines deep technical expertise with strong business understanding, I'd be happy to discuss your project.

Most n8n and AI automation projects fail within 90 days - built fast, not built right. We're 2V Automation, a 30-person team and n8n Certified Expert Partner, building production-grade AI agents, workflows and API integrations for SMBs, agencies, and service businesses that survive past month three. I'm Valerian. I run 2V Automation, a 30-person team. We do AI and workflow automation for service businesses, and we do it the way most don't. ENGINEERING DISCIPLINE OVER VIBES 20 years of writing software before AI was a marketing category. We treat automation like production code: error handling, logging, alerts, version control, real testing. Not "it worked when I clicked run". SIMPLE BEFORE CLEVER The shortest workflow that solves your problem is almost always the right one. Each new node is another point of failure, another paid API, another thing your ops team won't understand in 6 months. We push back when clients ask for the complicated version. DISCOVERY FIRST, ALWAYS Most clients want to "automate everything". Almost nobody actually needs that. We do focused discovery (2-3 weeks, fixed fee), find the 3-5 places where automation pays back fast, and propose a phased plan. You keep the document whether you continue or not. PILOT BEFORE BUILD-OUT Whatever discovery surfaces, we ship the single highest-ROI piece first. If the pilot doesn't pay back, the next phases probably won't either. Better to find that out in week 6 than month 12. CREDENTIALS $1M+ delivered on Upwork. 14,912 hours. 100% Job Success. Top Rated Plus. n8n Certified Expert Partner. A real team: engineers, PMs, designers, QA. Not a solo founder with a Loom video. WHO THIS IS FOR 10-200 person service businesses (consulting, agencies, finance, professional services). Founders and operators who've done the math on what manual work is costing them and are ready to fix it properly. WHO IT ISN'T FOR People shopping on price. People who want "an AI that runs everything by Friday". People who've already decided what should be automated and just need hands. We're not those hands. If you're the first kind, send me a paragraph: What your business does, what's broken or expensive. I'll tell you within a day whether discovery is worth doing. Tools & stack: Automation: n8n, Make . com (Integromat), Zapier, Activepieces. AI & LLM: OpenAI, Claude (Anthropic), Google Gemini, LangChain, LangGraph, LlamaIndex, CrewAI, RAG, embeddings, vector databases (Pinecone, Weaviate, Qdrant, Chroma). Data & backends: Supabase, PostgreSQL, MongoDB, Redis, BigQuery. Workspace & no-code: Airtable, Notion, Google Sheets, Smartsheet. CRM & sales: HubSpot, Salesforce, Pipedrive, Close, GoHighLevel, Attio. Ops & PM: ClickUp, Asana, Monday . com, Linear, Trello. Comms & messaging: Slack, Discord, Microsoft Teams, Gmail, Twilio, SMS, WhatsApp. Voice & speech: ElevenLabs, Vapi, Bland, OpenAI Whisper, Deepgram. Scraping & browser: Apify, Playwright, Puppeteer, Browse.ai, Firecrawl. Web, forms & payments: Webflow, WordPress, Stripe, Typeform, Tally, Cal . com, Calendly, DocuSign. Dev stack: Python, FastAPI, TypeScript, Node.js, REST API, GraphQL, webhooks, OAuth, Docker, AWS Lambda, Vercel, Railway, Laravel. Practices: workflow automation, business process automation, AI agent development, AI chatbot development, custom GPT development, API integration, system integration, prompt engineering, retrieval-augmented generation (RAG), LLM integration, embeddings & vector search, voice AI agents, document AI & OCR, data extraction, web scraping, system architecture, technical discovery & scoping, automation roadmapping, CI/CD setup, monitoring & observability. Verticals: consulting firms, marketing / design / dev agencies, professional services, fractional executive firms (CFO, CMO, COO), accounting & bookkeeping firms, legal ops, recruitment & staffing, real estate & property management, coaching & training businesses, financial research firms, B2B service providers, light manufacturing operations, e-commerce ops.

⭐𝟭𝟬+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗶𝗻𝗴 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗲𝗻𝗱-𝘁𝗼-𝗲𝗻𝗱 𝗖𝗥𝗠 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀⭐ 📞 𝘐𝘯𝘷𝘪𝘵𝘦 𝘮𝘦 𝘵𝘰 𝘺𝘰𝘶𝘳 𝘫𝘰𝘣 𝘵𝘰 𝘴𝘤𝘩𝘦𝘥𝘶𝘭𝘦 𝘢 𝘤𝘰𝘮𝘱𝘭𝘪𝘮𝘦𝘯𝘵𝘢𝘳𝘺 𝘤𝘰𝘯𝘴𝘶𝘭𝘵𝘢𝘵𝘪𝘰𝘯 𝘤𝘢𝘭𝘭 𝘵𝘰 𝘥𝘪𝘴𝘤𝘶𝘴𝘴 𝘩𝘰𝘸 𝘸𝘦 𝘤𝘢𝘯 𝘤𝘳𝘦𝘢𝘵𝘦 𝘵𝘩𝘦 𝘱𝘦𝘳𝘧𝘦𝘤𝘵 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯 𝘧𝘰𝘳 𝘺𝘰𝘶𝘳 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴.📞 Hire me to implement a bespoke CRM solution that fits your business needs and goals. Hi! My name is Gabe and I’m the founder of Middleton Media. If you want to partner with a true expert to take care of your CRM implementation and build out complex solutions that transform your business success, then I’m the one for you. Every business is different, which is why I believe in creating custom solutions that are bespoke to your needs and goals. For every client, I always start by mapping out your processes to ensure we're on the same page. (You can see an example of this in the case studies) From here, we identify areas for improvement. Whether that is setting up custom workflows, email campaigns, or something more complex, such as additional custom development work and third-party API integration, you can leave them all with me to manage and implement. I will also include training at the end to ensure your team is fully equipped to make data-driven decisions. High-profile clients include: Reddit Advertising, ClickUp, Medable, Bridgeman Images. "Gabriel is highly talented, understands job requirements and executes them well. His knowledge of multiple software systems is top level!" - Classic Architectural Group 𝗖𝗮𝗿𝗲𝗲𝗿 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁: 🌟HubSpot CMS + CRM Website Contest 2021 Top Winner (Energy Smart) 🌟Key speaker at the HubSpot Development Conference 2021 🌟Director of Revenue Operations and working with tech giants like Reddit, Click Up and Medable. 🌟Head of Digital Product at the number one HubSpot Agency in APAC. Industries I’ve worked with: 💼 SaaS 💼 Healthcare/medical 💼 Real estate 💼 Construction 💼 Telecommunication 💼 Marketing agencies 💼 Equipment rentals 💼 Events 💼 Brokerages 💼 Web3 💼 Fitness and more. 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗳𝗼𝗿 𝗺𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀: ❇️ CRM onboarding and training ❇️ Strategic business analysis and developing advanced architect framework ❇️ CRM implementation and customisation ❇️ Custom application development ❇️ Custom Object development ❇️ Database audit and migration ❇️ API integration for Third-Party Software ❇️ CMS Module development ❇️ CMS Serverless Functions ❇️ Custom Code Workflows ❇️ Custom Form Development ❇️ Tracking and Attribution (GTM and GA4 set up) ❇️ Email Campaign development ❇️ Change management and education ❇️ Marketing automation 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵: 🛠 HubSpot 🛠 Salesforce 🛠 Zoho 🛠 Make (Integromat) 🛠 Zapier 🛠 n8n 🛠 AI platforms (integration) 🛠 Apollo 🛠 ClickUp 🛠 Monday.com 🛠 Shopify 🛠 Webflow 🛠 Wordpress 🛠 MYSQL/Postgres 🛠 Google Analytics 4 and Google Tag Manager 🛠 Development Languages (HTML5, CSS3, JavaScript, PHP, Python, Hubl, Liquid, Laravel, Svelte, Nod.js) Thanks for learning about me! If you’re interested in working together, book a free consultation call with me to discuss the next step. Talk soon!

Qualified and tenacious professional armed with broad-based background and skills in the areas of technical support, system support, public relations and customer service. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development Some of qualifications and skills are as below. • Excellent communication skills (with consumers, clients and suppliers); Experience in customer support / problem solving business processes. • Bachelor’s degree in Computer Science with a double major on System forensics/BPO and a total of 8+ years’ experience in NOC Center, Helpdesk and Technical Support Roles. • Strong understanding of IT systems fundamentals and system management tasks. • Ability to handle multiple concurrent issues and remain calm under high pressure situations. • Knowledge of network troubleshooting, trace routes, pings, website and API performance tracking. • Solid Microsoft Office (Word, Excel and PowerPoint) skills including office 365 admin duties • Good MySQL knowledge. • Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution. • Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary. • Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols. • Ability to translate a complex problem into a simpler language for the customer and vice versa. • Experience using – Nagios, Tableau, Uptime monitoring, CRM tools such as salesforce zen desk and bug management system such as Jira and Rally • Experience providing support for Websites, Mobile Devices and SaaS tools • I am a fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements.

As a certified Salesforce consultant with over 7 years of experience, I have helped numerous companies streamline their operations and increase productivity through successful Salesforce implementations. I have a strong understanding of the Salesforce platform and can provide a wide range of services, including custom development, data migration, integration with third-party tools, and training. My goal is to help companies get the most out of their Salesforce investment and achieve their business objectives. I am a reliable and detail-oriented professional with excellent communication skills. I take pride in delivering high-quality work and strive to build long-term relationships with my clients. If you are looking for a Salesforce expert who can help you make the most of your Salesforce investment, I would love to discuss your project with you.