Hire the Best Customer Service Representatives in Porto, PT

I am a native Spanish-speaking Sales Development and Customer Success professional with over 8 years of experience in B2B, SaaS, and client-facing roles. 🔹Please note: I am currently only accepting projects that offer a fixed base payment or a hybrid compensation structure (base + commission). I am not interested in commission-only roles.🔹 My expertise lies in helping companies effectively connect with and expand into the Spanish-speaking markets (Spain and Latin America). I specialize in the full customer journey—from lead generation and cold outreach to onboarding and post-sale relationship building—ensuring cultural nuance and professional communication at every step. My core expertise includes: • 🔹 Sales Development (Spanish Markets): High-level prospecting, lead qualification, and pipeline management (HubSpot/Salesforce) specifically targeting decision-makers in Spain and LatAm. • 🔹 Customer Success & Support: Managing inquiries, onboarding, and retention strategies for Spanish-speaking user bases to boost satisfaction and reduce churn. • 🔹 SaaS & B2B Growth: extensive background in selling and supporting software solutions, ensuring smooth adoption for non-English speaking clients. • 🔹 Project Operations: coordinating cross-functional teams and managing data-driven results with autonomy. • 🔹 Trilingual Communication: Native Spanish, fluent English, and Portuguese. I bridge the gap between international HQs and local Spanish markets. I am fully available for remote projects and ready to bring a proactive, performance-oriented mindset to your team. If you need a reliable professional to optimize your sales funnel or manage client relations in Spanish, let’s discuss how I can help you reach your goals

Hey there! I'm Ana, a native European Portuguese speaker who has acquired a multi-skilled set over 5 years as a Virtual Administrative Assistant. SUMMARY (if you don't have time to lose OR watch my video): For all this time, I have been conducting several services for different entities and individuals, which have made me develop the following skills:  • Web research, data entry and lead generation skills;  • Project management skills, such as contact management (emailing, calling, scheduling, etc); management of tasks, documents and teams; management of content (research, organisation, publication and presentation); management of online orders through online ticketing systems;  • Professional use of Microsoft Office and Google Workspace;  • Knowledge and independent use of several administrative-related applications, platforms, and software (e.g, Hubspot, Notion and Google Drive);  • Translations (English to Portuguese and vice versa);  • Usage of AI as a working tool;  • AI model training (prompt creation, response evaluation, audio matching and audio creation)  • Customer support through calling (outbound and inbound) and emailing;  • Professional use of spoken and written English;  • Self-management, communication and critical thinking skills;  • Blog writing (personal account on Medium) MORE DETAILED SKILLS (if you want to learn more): I can deliver you high-quality assistance on the following administrative tasks:  • Calls (for prospective clients, to contact suppliers, to follow up, for appointment setting and more) to all kinds of entities;  • Email management (for marketing campaigns, follow-up, appointment scheduling and others) for all kinds of entities;  • Lead generation (on different search engines)  • Research (on different search engines)  • Data entry (eg.: on Excel);  • Project management tools (eg.: Notion)  • AI model training (with prompts and audio)  • Cold outreach (eg.: through LinkedIn)  • Search, contact and hiring professionals  • Creation (eg.: on Sage) and management of invoices and receipts  • Blog writing (eg.: about remote work and my experience)  • Proofreading (PT) and translations (ENG-PT & PT-ENG);  • Podcast management (general summary, chronological summary and upload/publication on YouTube, Simplecast and WordPress)  • Interviews and selection of candidates (Google Calendar/Meets, Zoom, Skype)  • Creation of application forms in Google Forms  • Usage of ChatGPT for research and other means  • Other tasks. Platforms/software knowledge:  • Google Drive Suite;  • Hubspot (Deals & Tasks) and Pipedrive;  • Notion, Trello and Asana.  • CloudTalk / JustCall (outbound calling software);  • Slack;  • Canva;  • Zoom, Google Meet and Skype;  • Simplecast and WordPress (basic);  • MindMeister & Meistertask  • Sage (Portuguese Online Invoicing Program - basic)  • Hunter. io  • ChatGPT Languages:  • European Portuguese (Native);  • English (Fluent, Level C1);  • Spanish (Basic: Listening B1; Speaking A2; Writing A1).

I help enterprise SaaS companies reduce churn, increase product adoption, and grow ARR (Annual Recurring Revenue) through proactive customer success management. With 17+ years of experience in customer success, account management, and client onboarding, I specialize in guiding high-value accounts from contract signature to long-term renewal and expansion. Core Expertise: Enterprise SaaS Onboarding & Adoption: Seamless implementation with hands-on training sessions and regular Zoom calls to build strong customer relationships. Customer Retention, Renewals & ARR Growth: Proven success managing renewal pipelines, improving ARR, and exceeding retention targets. Usage Analytics & Insights with Pendo: Track customer activity, predict churn, and design learning paths that drive engagement. Strategic Account Management: Act as a trusted advisor, representing the customer internally while aligning their goals with company objectives. Bilingual (English & Spanish): Experienced in managing diverse global enterprise portfolios. Key Strengths: Build strong, long-term relationships through regular client meetings, QBRs, and executive check-ins. Data-driven approach using tools like Pendo, Asana, Slack, Stripe, GoHighLevel, and Google Workspace. Skilled in renewal forecasting, cross-sell/upsell strategies, and ARR optimization. Let’s work together to drive successful onboarding, higher adoption rates, and sustainable revenue growth for your enterprise accounts.

I'm a very proactive worker with experience in different fields and with different types of customers. I have experience in translation. If you need to translate documents, websites, or even a conversation with someone, I can help you. I value very much the communication between worker and client.

Welcome to my Top-Rated Plus Upwork Profile! Here is what my Happy Clients have said about my work: ***Please read my entire profile, and send me a personal invite, if you want to invite me to a job. If you're a startup and think I might be the right fit, but are worried about my hourly rate, send me a message and let me know why I'll love working with you. I'd be happy to consider it :)*** "Douglas was a great addition to our team and has delivered such a high-end service for our COO and we will definitely stay in touch for more projects in the future. He is very professional and truly a perfectionist when it comes to tasks. He has great agility through different areas of business with his knowledge and I believe he would be a hire that won't disappoint! Keep up the great work Douglas :)" - Begum. "A delight to work with - super responsive, smart, and just a pleasure. An excellent EA." - Aaron. "It's been a fantastic experience working with Douglas! He is professional, reliable, and always willing to go above and beyond. We consider him a key member of our team and look forward to working together for years to come". - Boris. "I spent a longggg time looking for someone who could help me with my AirBnB/VRBO vacation rental...Douglas turned out to be the perfect fit. Very responsive, excellent spoken and written English. Very proactive on things...after just one training session I felt like Douglas went above and beyond to take ownership of tasks and get things done! We will be working more in the future :)" - Matt. Do you like? -The highest quality work -Someone that actually cares about your project, far beyond the paycheck -Response times in minutes NOT hours -Working with top, professional, talent If so, then we are probably a great fit :) With several years of experience working in different roles, I have a proven track record of sustaining business growth and profitability through maximizing value. I have also developed the exceptional ability to communicate and foster positive business relationships, which I believe is crucial for success in any role. My technical skills and experience in managing a diverse group and training each according to company standards will be an asset to your company. I have provided services ranging from: - Customer Experience/Support Management. - Virtual Executive Assistance for CEOs. -Maintenance Coordination. -Project Management. -Technical Support. -Spanish Interpretation/Translation. -Portuguese Interpretation/Translation. -Leasing/Rental Applications Processing. -Customer Service Assistance. -Airbnb, VRBO, Booking.com Support. -Short-term rentals Management. Please do not hesitate in contacting me for more information and details about my past work experiences and skills.

A motivated and hardworking Professional, with extensive experience as an Airbnb Property Manager and on the financial industry including accountancy, bookkeeping, trading and auditing. 5 years experience as a Property Manager on Airbnb helping investors (both portuguese and international clients) to get the best results on their units. Possesses exemplary problem solving skills and an analytical mind, coupled with a logical and practical approach to resolving issues. Communicates effectively with both colleagues and clients, and has proven customer service skills. Highly organised and reliable, with the ability to thrive under pressure, as demonstrated by the successful completion of a degree whilst working in the industry. Contributes significantly as part of a team and is equally confident working independently on own initiative.