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200+ 5 Star Clients | 9 yrs Admin VA Expert | Europe-Based Virtual Assistant | Admin Assistant | E-commerce Manager | Customer Support Specialist 200+ 5-Star Clients | 8 yrs Admin VA Expert | Europe-Based Customer support, e-commerce, and executive admin virtual assistant with 8+ years on Upwork, $500K+ earned across 200 jobs. If your support inbox is overflowing, orders are piling up, or your CRM has turned into a mess, that's the kind of thing I quietly take off your plate so you can get back to actually running the business. I work in three lanes, and most clients hire me across more than one: ✔ Customer support VA: Zendesk, Gorgias, Freshdesk, Intercom, Groove, Helpdesk, Help Scout, LiveChat. I triage tickets, clear backlogs, build and refine macros, and write on-brand replies that keep customers calm and CSAT high, especially through launches and busy seasons. ✔ E-commerce operations: Shopify and WordPress order management, refunds and returns, product uploads, and fulfillment through ShipStation and Aftership, plus seller support across Amazon, Etsy, Dropship, Stord and eBay. I keep the day-to-day store admin moving so nothing slips. ✔Executive admin & CRM: inbox and calendar management, scheduling, data entry, and clean CRM upkeep in Clickup, Halo, Close, Insightly, Asana, Notion, HubSpot, Pipedrive, Salesforce, and Zoho. I'm the person who makes sure follow-ups actually happen. After 200 contracts, here's what clients keep coming back for: clearing big ticket backlogs fast, holding order and refund queues at zero, and handling high-volume CRM data without errors. How I work: give me the goal and I'll handle the how, with regular updates and no chasing required. I reply the same day, and I tend to be the best fit for people who want a steady long-term VA rather than a quick patch. Based in Lisbon, Portugal (same time zone as London/UK) — full overlap with UK and European business hours, plus US East Coast mornings. 20–40 hrs/week. Send an invite and I'll get back to you the same day. VA, Customer Service VA, Customer Support Specialist, E-commerce Assistant, Online Store Manager, Shopify VA, Zendesk VA, Project Manager VA, Live Chat Agent, Email Management, Email Filtering, Executive Assistant, Administrative Assistant, Operations Coordinator, Client Outreach Specialist, Social Media VA, CRM Virtual Assistant, CRM Data Entry, CRM Lead Entry, CRM Software · Tools: Shopify, Zendesk, HubSpot, Pipedrive, Salesforce, Zoho, Re:amaze, Toast, Xtrachef, Gusto, WooCommerce, Canva, Gmail, Outlook · European VA, Portugal VA, Lisbon VA, GMT/WET VA, highly organized, proactive Executive Assistant, Operations Coordinator, Support Ownership

My name is Marlene, I’m 29 years old and based in Portugal. I hold a Master’s degree in Management, and I bring over 10 years of hands-on experience in customer support and executive assistant. I am fluent in English, French, Spanish, and Portuguese. I have solid backgrounds in operations, management, sales, marketing, and translations. Customer experience has been the core of my career. I’ve supported users across a wide range of industries, handled high volumes with care and precision, and worked closely with internal teams to improve processes, retention, and overall satisfaction. Alongside frontline support, I’ve also taken on management responsibilities, contributed to sales and marketing initiatives, and delivered high-quality translations in multilingual environments. On Upwork, I’ve been active for several years and have built multiple long-term contracts with excellent reviews. I’m highly comfortable with modern tools and fast-paced environments, including Slack, Aircall, Richpanel, Freshdesk, Zendesk, Trello, Crisp, ClickUp, Gorgias, Intercom, Shopify, and many others. Learning new systems comes naturally to me, and I adapt quickly to each company’s tone, processes, and goals. I am deeply committed, highly responsible, and genuinely passionate about what I do. I don’t just “do support” I care about customers, outcomes, and building long-term value for the businesses I work with.

I work across talent sourcing, HR, and executive support - helping businesses find the right people and stay organized behind the scenes. I’ve handled recruitment, candidate sourcing, and admin in fast-paced environments, so I’m used to moving quickly, staying organized, and figuring things out without needing constant direction. I’m detail-oriented, reliable, and good at reading what’s needed - whether that’s finding strong candidates, keeping operations running smoothly, or supporting leadership directly. If you need someone who can think, adapt, and get things done without overcomplicating it, I’m a solid fit.

I'm a Marketing Manager with 4+ years running full marketing strategies and campaigns, events, podcasts, partnerships, content, and team operations: simultaneously, independently, and remotely. Also your AI-savvy professional - from being able to use integrated AI systems in specific platforms - like canva and descript, and leveraging Chat GPT and Claude to facilitate daily tasks- Founders and executives hire me when they need one person who understands the full picture of their business, takes ownership without being managed, and delivers across every department. I become your right hand - the person who makes sure everything gets done, on time, to standard, without it falling back on you. I work fast, communicate clearly, operate async across time zones, and treat every client's business like my own. What I've built and delivered: — Built marketing and content strategies from scratch - strategy, planning, calendars, campaigns, and reporting systems — Managed end-to-end speaker coordination, podcast production, and event programming across virtual and live formats — Delivered conferences, webinars, virtual summits, branded activations, and executive events independently — Grew organic and paid social, email marketing, and content distribution for Fortune 500 B2B partners — Ran cross-functional operations across marketing, events, content, partnerships, and team coordination remotely — Scaled a B2B podcast to 30K+ listens and a partnership program to $150K+ revenue in year one What I can own or support for your business: ✔ Business Management / Executive assistance - full operational oversight ✔ Project Management - workflows, deadlines, cross-team coordination ✔ Event Management - virtual and in-person, end-to-end ✔ Podcast Production & Management - guest booking through publishing ✔ Marketing Management- campaigns, email, social media, paid media, SEO ✔ Speaker Bureau & Partnership Management - outreach, briefing, activation ✔ Executive Assistant & Virtual Assistant (EA/VA) - calendar, inbox, priorities ✔ Content Management & Distribution - editorial calendar, publishing, brand consistency ✔ Social Media Management - LinkedIn, Instagram, Facebook, YouTube ✔ CRM & Workflow Setup - Monday, HubSpot, Notion, Trello, reply,io Strong AI knowledge and tools Who I work best with: Founders, CEOs, executives, coaches, consultants, personal brands, startups, B2B companies, e-commerce brands, and media companies who need a senior operator — not a task executor. Available for hourly, project-based, and long-term retainer engagements. Remote. Async-friendly. European timezone. Ready to take things off your plate? Message me. Tools: Monday · HubSpot · Notion · Trello · Asana · Google Analytics · Semrush · Google Ads · LinkedIn Ads · Meta Ads · Mailchimp · Canva · Riverside · Descript · Airmeet · Shopify · WordPress · Slack · ChatGPT · - AI tools (Claude, Chat GPT)

With over 3 years of experience in the educational sector, specializing in EdTech and PK-12 education, I support educational companies by driving their daily operational activities. My expertise can cover social media management, content creation, and document review, while I can also contribute to sales strategies and lead generation when needed. I am dedicated to optimizing operational processes and adding value through diverse and impactful contributions. Let's connect!

I help busy professionals, executives, and neurodivergent clients stay organised and on track through proactive support, systems building, and genuine accountability. What I do: 📅 Executive & Personal Assistant Work Calendar management, inbox organisation, and scheduling Research, documentation, and report preparation Coordinating meetings, appointments, and follow-ups Admin tasks that free up your time for high-value work ⚙️ Systems & Workflow Design Building custom tracking systems (Notion, Excel, Airtable) Creating operational workflows that actually work for how you think Organising projects, tasks, and documentation Streamlining processes to reduce decision fatigue 🧠 ADHD & Neurodivergent Support Accountability check-ins and progress tracking Breaking down overwhelming tasks into manageable steps Proactive follow-ups and gentle reminders Understanding executive dysfunction and working WITH it, not against it Background: I have a Psychology MSc 🎓 which gives me insight into motivation, behaviour, and how people actually work. I've built operational systems for startups, managed multi-stakeholder projects, and naturally serve as an accountability partner for friends and colleagues. I'm organised, proactive, and genuinely care about helping people do their best work without burning out. 💪 Let's work together to make your work life actually manageable. ✨