Hire the Best Executive Assistants
in Portugal

200 jobs completed, $500K+ earned, 99% success. I'm the VA clients keep for years, not weeks. If your support inbox is overflowing, orders are piling up, or your CRM has turned into a mess, that's exactly what I quietly take off your plate so you can get back to actually running the business. I work in three lanes, and most clients hire me across more than one: ✔ Customer support: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, and LiveChat. I triage tickets, clear backlogs, build and refine macros, and write on-brand replies that keep customers calm and CSAT high, especially through launches and busy seasons. ✔ E-commerce operations: Shopify and WooCommerce order management, refunds and returns, product uploads, and fulfillment through ShipStation and AfterShip, plus seller support across Amazon, Etsy, and eBay. I keep the day-to-day store admin moving so nothing slips. ✔ Executive Admin & CRM: inbox and calendar management, scheduling, data entry, and clean CRM upkeep in HubSpot, ClickUp, Asana, Notion, Pipedrive, Salesforce, Close, Insightly, and Zoho. I'm the person who makes sure follow-ups actually happen. Clients also bring me in for live chat support, email filtering, social media inbox management, and ongoing CRM data entry. After 200+ contracts, here's what clients keep coming back for: big ticket backlogs cleared fast, order and refund queues held at zero, and high-volume data handled without errors. How I work: give me the goal and I'll handle the how, the regular updates, no chasing required. I reply the same day, and I'm the best fit for people who want a steady long-term VA rather than a quick patch. Based in Lisbon, Portugal - full overlap with UK and European business hours, plus US East Coast mornings. Available 20–40 hrs/week. Send an invite and I'll get back to you today. Tools & services: Shopify, WooCommerce, Zendesk, Gorgias, HubSpot, Salesforce, Reamaze, Gusto, Canva, Google Workspace, Outlook, email support, live chat, order management, CRM data entry, executive assistance.

In today’s customer focused world, I believe that timely, friendly, and proactive service is the key to long term business success. With extensive experience in the service and marketing industries, I have learned how to not only meet but exceed client expectations through clear communication, organization, and consistency. My strengths lie in administration, planning, marketing, and project management. I am highly skilled at managing schedules, coordinating tasks across teams, and keeping projects moving forward efficiently. I also have hands on experience with social media management, from content planning and scheduling to engagement and reporting, ensuring that brand presence remains consistent and effective. Clients describe me as detail oriented, reliable, and approachable, with exceptional follow through and a strong sense of ownership. I take pride in creating order out of chaos, building simple systems that make daily operations run smoothly, and maintaining clear, thoughtful communication at every stage. I am a fast learner who thrives on new challenges and loves being part of a team that values growth, creativity, and integrity. With my mix of administrative, marketing, and project management experience, I am confident I can make a meaningful contribution to any business looking for dependable support and results driven collaboration.

My name is Marlene, I’m 29 years old and based in Portugal. I hold a Master’s degree in Management, and I bring over 10 years of hands-on experience in customer support and executive assistant. I am fluent in English, French, Spanish, and Portuguese. I have solid backgrounds in operations, management, sales, marketing, and translations. Customer experience has been the core of my career. I’ve supported users across a wide range of industries, handled high volumes with care and precision, and worked closely with internal teams to improve processes, retention, and overall satisfaction. Alongside frontline support, I’ve also taken on management responsibilities, contributed to sales and marketing initiatives, and delivered high-quality translations in multilingual environments. On Upwork, I’ve been active for several years and have built multiple long-term contracts with excellent reviews. I’m highly comfortable with modern tools and fast-paced environments, including Slack, Aircall, Richpanel, Freshdesk, Zendesk, Trello, Crisp, ClickUp, Gorgias, Intercom, Shopify, and many others. Learning new systems comes naturally to me, and I adapt quickly to each company’s tone, processes, and goals. I am deeply committed, highly responsible, and genuinely passionate about what I do. I don’t just “do support” I care about customers, outcomes, and building long-term value for the businesses I work with.

I started working with operations and systems building about 2 years ago. Since then, I've been focused on making operations run more efficiently and building AI systems and workflows that automate processes that should've been automated a long time ago. I like getting deep on how things actually run, finding what's broken, and building the systems that fix it — restructuring operations, building automations, putting AI tools in place so people can stop doing repetitive work. Some examples: * Built 10+ automations for a tech startup — cut research time by 90%, reporting and admin by ~30% each. * Ran operations for a 50+ member founder community — comms, CRM, 10+ international events. * Built a full sales pipeline from zero for a wine tech company. * Building my own product on the side — an AI system that turns social media content into searchable knowledge. * Managed influencer campaign operations at an agency — sourcing, negotiation, execution, and performance tracking across creators, clients, and internal teams. I'm a fast learner, I care a lot about the work I do, and I'm easy to work with, I take initiative, and I genuinely enjoy what I do.

I am a dedicated professional with a strong foundation in decision-making and problem-solving, cultivated through years of experience in customer-facing roles. My background has equipped me with the ability to quickly learn and adapt to new challenges, which I now bring to my work as a Virtual Assistant. In my current role, I manage a portfolio of clients, providing services such as data entry using Google Sheets, social media management, and audio transcription and recording. As I transition into a career as a Virtual Assistant, I am offering my services at a competitive hourly rate starting at €5. This rate reflects both my ambition to establish myself in this field and the solid experience I bring from previous in-person roles. My decision to pursue this career path stems from a desire to achieve a more balanced integration of personal and professional life, while still delivering high-quality services to my clients. I am actively looking to expand my client base and would be pleased to discuss how my skills and services can contribute to the success of your business. I am available for an initial interview to explore potential collaborations. ----------------------------------------------------------------------------------------------------------------- Sou uma profissional dedicada, com uma base sólida na tomada de decisões e na resolução de problemas, cultivada ao longo de anos de experiência em funções de contacto com o cliente. A minha formação equipou-me com a capacidade de aprender rapidamente e de me adaptar a novos desafios, que agora trago para o meu trabalho como Assistente Virtual. Na minha função atual, faço a gestão de uma carteira de clientes, prestando serviços como a introdução de dados utilizando o Google Sheets, a gestão de redes sociais e a transcrição e gravação de áudio. Ao fazer a transição para uma carreira como assistente virtual, ofereço os meus serviços a uma taxa horária competitiva a partir de 5 euros. Esta taxa reflete a minha ambição de me estabelecer neste domínio e a sólida experiência que trago de anteriores funções presenciais. A minha decisão de seguir esta via profissional resulta do desejo de conseguir uma integração mais equilibrada da vida pessoal e profissional, sem deixar de prestar serviços de elevada qualidade aos meus clientes. Estou ativamente à procura de expandir a minha base de clientes e teria todo o prazer em discutir como as minhas competências e serviços podem contribuir para o sucesso do seu negócio. Estou disponível para uma entrevista inicial para explorar potenciais colaborações.

With over 3 years of experience in the educational sector, specializing in EdTech and PK-12 education, I support educational companies by driving their daily operational activities. My expertise can cover social media management, content creation, and document review, while I can also contribute to sales strategies and lead generation when needed. I am dedicated to optimizing operational processes and adding value through diverse and impactful contributions. Let's connect!