Hire the Best Executive Assistants
in Portugal

My name is Marlene, I’m 29 years old and based in Portugal. I hold a Master’s degree in Management, and I bring over 10 years of hands-on experience in customer support and executive assistant. I am fluent in English, French, Spanish, and Portuguese. I have solid background in operations, management, sales, marketing, customr support and reddit community growth. Customer experience has been the core of my career. I’ve supported users across a wide range of industries, handled high volumes with care and precision, and worked closely with internal teams to improve processes, retention, and overall satisfaction. Alongside frontline support, I’ve also taken on management responsibilities, contributed to sales and marketing initiatives, and delivered high-quality translations in multilingual environments. On Upwork, I’ve been active for several years and have built multiple long-term contracts with excellent reviews. I’m highly comfortable with modern tools and fast-paced environments, including Slack, Aircall, Richpanel, Freshdesk, Zendesk, Trello, Crisp, ClickUp, Gorgias, Intercom, Shopify, and many others. Learning new systems comes naturally to me, and I adapt quickly to each company’s tone, processes, and goals. I am deeply committed, highly responsible, and genuinely passionate about what I do. I don’t just “do support” I care about customers, outcomes, and building long-term value for the businesses I work with.

I’m an Executive Assistant and Administrative Specialist with 200+ jobs completed, over $500K earned on Upwork, and a 100% Job Success Score. I help growth-focused business owners, e-commerce brands, and busy executives replace daily operational chaos with smooth, 24/7 systems. I’m the VA clients keep for years, not weeks. If your support inbox is overflowing, orders are piling up, or your CRM has turned into a mess, I quietly take that off your plate so you can focus on scaling your business. Give me the goal and I’ll handle the how: fast delivery, clear communication, and no chasing required. That’s my promise. Shoot me an invitation or message, and I’ll get back to you today to discuss how I can help solve your operational bottlenecks. WHAT I DO • Customer Support & Ticket Management: Zendesk, Gorgias, Freshdesk, Intercom, Close, and LiveChat. I triage tickets, clear backlogs, build and refine macros, and write on-brand replies that keep customers calm and CSAT high, especially through launches and busy seasons. • E-Commerce Store & Order Operations: Shopify and WooCommerce order management, refunds and returns, product uploads, catalog management, and fulfillment through ShipStation and AfterShip. Plus seller support across Amazon, Etsy, and eBay to keep store admin moving so zero orders slip. • Executive Admin & Inbox Zero: Calendar management, executive assistance, appointment scheduling, meeting coordination, minutes of meeting (MoM), travel planning & logistics, email management, and document preparation. • CRM & Database Management: Clean CRM upkeep, lead entry, pipeline management, data cleansing, and tracking in HubSpot, ClickUp, Asana, Notion, Pipedrive, Salesforce, Close, Insightly, and Zoho. I'm the person who makes sure follow-ups actually happen without error. • Workflow & Task Automation: Implementing SOPs (Standard Operating Procedures), process improvement, and light technical workflow support using Claude, Claude Code, Zapier, Make, and Google Workspace. WHY CLIENTS PICK ME: • Top Rated Plus / 100% Job Success Score | $500,000+ earned on Upwork across 200+ contracts | 5.0★ average • Proven Reliability: Big ticket backlogs cleared fast, order & refund queues held at zero, high-volume data handled accurately • European Location Advantages: Based in Lisbon, Portugal (GMT/WET) with full overlap across UK, European business hours, and US East Coast mornings • Flexible Capacity: Available 20–40 hours/week for steady, long-term partnerships • Clear Communication: Same-day responses, regular updates, and support ownership TOOLS, STACK & SERVICES: E-commerce & Web: Shopify | WooCommerce | ShipStation | AfterShip | Amazon | Etsy | eBay | Canva Customer Support & Live Chat: Zendesk | Gorgias | Freshdesk | Intercom | Close | LiveChat | Reamaze | Technical Customer Support | Live Chat Support CRM, Data & Admin: HubSpot | Salesforce | Pipedrive | Zoho | Insightly | Gusto | Toast | Xtrachef | CRM Data Entry | Executive Assistance | Google Workspace | Outlook | Gmail Automation & Workflows: Claude | Claude Code | Zapier | Make | ClickUp | Asana | Notion | Slack All Target Keywords: Virtual Assistant (VA) | Executive Assistant (EA) | Administrative Assistant | Operations Coordinator | Operations Specialist | Customer Service VA | Customer Support Specialist | Technical Customer Support Specialist | E-commerce Virtual Assistant | Online Store Manager | Shopify Virtual Assistant | Shopify Store Manager | WooCommerce Virtual Assistant | Zendesk Support Specialist | Helpdesk Specialist | Project Manager VA | CRM Virtual Assistant | Social Media VA | Client Outreach Specialist | Lead Generation Specialist | Client Onboarding Specialist | Business Operations Assistant | Client Success Specialist | Administrative Support | Appointment Scheduling | Travel Planning & Logistics | Meeting Coordination | Minutes of Meeting (MoM) | Document Preparation | SOP Creation (Standard Operating Procedures) | Workflow Optimization | Process Improvement | Invoicing & Billing Support | File Organization | CRM Administration | CRM Lead Entry | Lead Tracking | Pipeline Management | Contact Management | Database Management | Data Cleansing | Data Verification | Lead Qualification | Data Processing | CRM Software Management | Store Management | Product Listing & Optimization | Inventory Management | Order Fulfillment | Catalog Management | Shopify Operations | WooCommerce Operations | Returns Management | Subscription Management | E-commerce Customer Service | Review Management | Customer Service | Customer Experience (CX) | Customer Retention | Live Chat Agent | Email Management | Inbox Zero | Ticket Resolution | Helpdesk Management | Omnichannel Support | Customer Success | Order Tracking | Refund & Exchange Processing | Dispute Resolution | Escalation Handling | SLA Management | Client Communication

I’m available immediately and support busy founders, CEOs, agencies and small teams with admin, marketing assistance, CRM updates, content scheduling, events, podcasts and follow-through. My background is in B2B marketing, events, podcasts, partnerships, content coordination and project management, but I’m currently focused on assistant, admin and marketing support roles where I can help teams stay organised and get work done. I can help with: ✔ Inbox, calendar and meeting organisation ✔ Notes, action items and follow-up tracking ✔ Admin and project coordination ✔ Marketing assistant tasks ✔ CRM updates and database management ✔ Content calendars and social media scheduling ✔ Newsletter and email campaign support ✔ Canva graphics, decks and simple marketing assets ✔ Webinar, event and podcast coordination ✔ Guest, speaker and client communication ✔ Basic website updates in WordPress or Shopify ✔ Reporting support and weekly status updates ✔ AI-assisted research, drafting and organisation In my recent role with RETHINK Retail, I supported international B2B marketing and event operations across webinars, podcasts, newsletters, executive programmes, partner campaigns, social content, CRM workflows and stakeholder communication. Tools I have worked with include Google Workspace, Gmail, Google Calendar, Google Sheets, Microsoft Office, Excel, PowerPoint, Canva, HubSpot, Monday com, Notion, Trello, Asana, Mailchimp, WordPress, Shopify, YouTube, Hootsuite, Descript, Riverside, Airmeet, GA4, ChatGPT and Claude.

Hi! I’m Maria Benitez, a Business Operations professional with a Bachelor’s degree in Business Administration and Hospitality Management and over 15 years of experience supporting businesses, managing operations, and working closely with founders and C-level executives. My background combines business operations, executive support, project coordination, team management, and administrative and financial operations. I’m used to stepping into fast-moving environments, bringing structure to day-to-day operations, coordinating across teams, and making sure priorities and follow-ups don’t get lost. Over the years, I’ve worked with both local and international businesses across different industries, including hospitality, marketing, and professional services. This has given me a very hands-on and adaptable approach: I’m comfortable managing the details while also keeping an eye on the bigger picture and what needs to happen next. My experience includes: • Business & Administrative Operations: Coordinating day-to-day operations, improving workflows, maintaining documentation and internal processes, and keeping teams and priorities organized. • Project & Team Coordination: Tracking projects, deadlines, deliverables, and ownership across teams, following up on action items, and helping projects move forward. • Finance & Administration Support: Experience with invoicing, accounts receivable and payable, bank reconciliations, payment tracking, financial reporting support, and client/vendor administration. • Executive Support: Working closely with C-level executives, managing priorities, calendars, meetings, communications, travel, and confidential information. • Process & Documentation Management: Creating and maintaining operational trackers, procedures, agreements, records, and internal documentation to improve visibility and accountability. I’m comfortable working independently, taking ownership, and figuring out what needs to be done without requiring constant direction. I’m also used to working remotely with international teams across different time zones and balancing multiple priorities at once. I value clear communication, attention to detail, reliability, and practical solutions. Whether you need someone to strengthen your day-to-day operations, coordinate projects and teams, support your leadership, or bring more structure to a growing business, I can step in and help keep things moving. I’d be happy to learn more about your business and how I can support your team.

In today’s customer focused world, I believe that timely, friendly, and proactive service is the key to long term business success. With extensive experience in the service and marketing industries, I have learned how to not only meet but exceed client expectations through clear communication, organization, and consistency. My strengths lie in administration, planning, marketing, and project management. I am highly skilled at managing schedules, coordinating tasks across teams, and keeping projects moving forward efficiently. I also have hands on experience with social media management, from content planning and scheduling to engagement and reporting, ensuring that brand presence remains consistent and effective. Clients describe me as detail oriented, reliable, and approachable, with exceptional follow through and a strong sense of ownership. I take pride in creating order out of chaos, building simple systems that make daily operations run smoothly, and maintaining clear, thoughtful communication at every stage. I am a fast learner who thrives on new challenges and loves being part of a team that values growth, creativity, and integrity. With my mix of administrative, marketing, and project management experience, I am confident I can make a meaningful contribution to any business looking for dependable support and results driven collaboration.

I’m a multilingual Executive Assistant and Content Support Specialist based in Portugal. I help entrepreneurs, small businesses, creators, and international teams with day-to-day support, project coordination, content tasks, and Russian language services. Here’s what I can help you with: • Executive & Virtual Assistance Calendar support, email management, research, document preparation, client communication, task tracking, and general admin support. • Project & Operations Support Project coordination, task management, follow-ups, process organization, meeting notes, and support with tools such as Trello, Jira, Notion, Google Workspace, and Microsoft Office. • UGC Content Creation & Video Editing Short-form videos for TikTok, Instagram Reels, YouTube Shorts, scripts, voiceovers, captions, basic editing, and content adaptation. • Russian Language Services Russian proofreading, translation, localization, Russian voiceover, text adaptation, and content review for Russian-speaking audiences. I have experience in project support, teaching, content creation, fitness coaching, translation, and working in international environments. I speak Russian natively, English fluently, German fluently, and Portuguese conversationally. I’m reliable, detail-oriented, fast to learn new tools, and comfortable working independently. Let’s discuss how I can support your project.