Hire the Best Customer Support Freelancers
in Romania

I’m a German native speaker with many years of experience in customer service and customer care. I specialize in email and chat support and in creating a professional, friendly customer experience. My strengths are clear communication, structured ticket handling, and staying calm and solution-oriented even in difficult situations. I have worked in different industries including e-commerce, tourism, telecommunications, insurance, and mobility. I also have basic experience with online marketing tools and I’m highly motivated to expand my skills. Written English: very good German phone support: no problem Location: Romania (1 hour time difference to Germany)

🚀 Zendesk & Freshdesk Expert | 10+ Years Experience | API, Handlebars, jQuery, JavaScript, Bootstrap With 10+ years of experience in Zendesk & Freshdesk, I specialize in system implementation, customization, and optimization. As an authorized Freelancer Partner, I help businesses streamline workflows, enhance automation, and improve customer support efficiency. 💡 Key Expertise: 🔹 Customization & Branding: Handlebars, jQuery, JavaScript API, Bootstrap, and UI enhancements. 🔹 Automation & Optimization: Advanced triggers, macros, workflows, and SLA configurations, etc. 🔹 Integration & API Development: Connecting Zendesk/Freshdesk with CRMs, ERPs, third-party tools, and many more. I’m here to optimize your support system, automate processes, and improve customer satisfaction! Let’s chat! 🚀

Hello! I’m Adina from Bucharest, Romania. I have over 5 years of experience in IT recruitment, team coordination, and administrative support. In my recruitment roles, I worked closely with hiring managers to find the best candidates, sourced talent across different industries, coordinated a small recruitment team and ensured smooth workflow and communication with candidates throughout the hiring process. As a Virtual Assistant, I specialize in managing emails, scheduling, CRM updates, data entry, LinkedIn outreach and keeping systems and information well-organized. I like making work easier for clients by keeping everything organized and running smoothly. I’m flexible and eager to help wherever needed. Feel free to contact me anytime, I’d love to collaborate with you and help your business succeed!

Hey there! I'm Ioana Raluca, your friendly neighborhood freelancer, here to sprinkle some magic on your projects. With over four years of experience, I specialize in **customer success**, and my superpower? Turning your ideas into reality while having a blast! I’m fueled by a mix of curiosity and caffeine, always ready to **experiment, test, and learn**. Think of me as your project’s cheerleader—minus the pom-poms but with plenty of enthusiasm. I believe that confidence is key, and when you believe in your project, it’s like giving it a power-up! My consultation skills are top-notch; I can listen to your ideas and turn them into strategies that make your competitors envious. I promise to keep things original and avoid the boring stuff (who needs that?!). Instead of listing my skills like a grocery list, I invite you to check out my portfolio, where the real magic happens. I’m just a message away, ready to chat about your project and how we can make it shine together! Looking forward to some fun conversations. Ioana Raluca

***** Awarded The Best Top Rated Freelancer in the Writing & Translation category! ***** EXPERT, full-time Transcriptionist & Subtitler & Editor | VA | Data Entry | Customer Support & Project Management Specialist! ***** On Upwork alone, I've successfully completed over 2,000 fixed-price Transcription & Subtitling &Editing | VA | Data Entry | Customer Support & Project Management jobs (working with clients such as: Microsoft, Upwork itself, ABB, GE, Snap, Dotsub) and over 500 hourly jobs for which I've logged more than 6,000 hours of pure VA | Data Entry | Customer Support & Project Management | Transcription & Subtitling & Editing work with exceptional results and one major focus in mind: 100% customer satisfaction! ***** On Elance, due to my exceptional results, I was ranked on the FIRST place on the entire platform, out of more than 15,000 transcribers, for quite a number of keywords: transcribe, transcriber, transcription (printscreens can be provided as proof). "Great job. Flawless transcriptions. Will definitely use again. Thank you." "Very efficient. Gets the job done with no drama. Ready for more assignments." "I have been very pleased with everything that Ioana has done for us so far. She has worked to time, efficiently and always responded to requests in good time. I have already recommended her to friends and colleagues and will continue to do so. For future work I will definitely be using her services again." * English Vocabulary Test (U.S. Version) - Top 10% * English Vocabulary Test (UK Version) - Top 10% * U.S. English Basic Skills Test - Top 10% * UK English Basic Skills Test - Top 10% * U.S. Word Usage Test - Top 10% * MS Word Test - Top 10% * More than 25 years of English language education! I have more than 15 years of transcription experience working with a wide range of clients on multiple platforms for whom I've done extensive VA | Data Entry | Customer Support & Project Management | Transcription & Subtitling & Editing work (podcasts, interviews, lectures, presentations, videos, focus groups, board meetings, etc). I've completed to date over 5.000 VA | Data Entry | Customer Support & Project Management | Transcription & Subtitling & Editing projects in various fields, including law, medicine, biology, technology, marketing, business, religion and more. WHAT I OFFER: ✓ top rated with +6,000 hours & +2,000 jobs! ✓ 15 years of VA | Customer Support | Transcription & Subtitling experience ✓ fast, accurate and clear transcripts ✓ quick TAT's: I can have a 2-hour project completed in 24 hours ✓ with a typing speed of 100 WPM, I'm comfortable with a wide variety of accents ✓ extremely cost effective rates! ✓ all transcriptions I do have top notch accuracy; and I always proofread my work twice! Hire my services today and let a true expert handle your project. You'll be glad you did!

I am a freelance translator, native Lithuanian, living in Romania. I translate from German, English, Russian, Romanian into Lithuanian and from Lithuanian into Russian and Romanian. Mostly I do marketing, item descriptions, contracts and technical translations. Being a professional Singer with clear voice and good pronunciation I do Voiceover jobs as well. And the trained musician's ear helps me to do transcription jobs as well. I grew up and obtained my Master's degree in Lithuania, I studied in Italy for 1,5 years as well. 2005-2015 I lived and worked in Romania, 2016-2018 - in Germany. September 2018 I returned to Bucharest. I was working in Customer Support in German and English languages for several years, but now I am interested only in various translations, internet research, voiceover, and transcription projects.