Hire the Best Customer Service Representatives
in Romania

I have over 9 years of customer service experience, working for trades with 24/7 emergency response and also for companies who sell physical and digital products. I have experience taking inbound calls, answering tickets and aim for first contact resolution. My ACH average is 4,5 minutes per call, 41 WPM typing speed and can handle about 50 or more tickets/ emails per day. I use empathy statements, follow DPA, use save the sale strategies with customers. I also have experience being a team leader/ supervisor and training new agents, following Quality Assurance requirements.

I offer a diverse skill set that includes virtual assistance, customer service, and translation expertise. With a focus on patience, enthusiasm, and professionalism, I prioritize client communication and meeting deadlines. My goal is to consistently deliver high-quality work and exceed expectations.

With over 10+ years of experience in a variety of corporate and entrepreneurial environments, I have developed a great understanding of Marketing Strategy, Brand Development, Customer Success, Public Relations and Management. My expertise lies in overseeing customer success teams, identifying gaps in service strategies, creating public brand equity and managing customer retention and growth. I find great passion in showing a steadfast commitment to coaching and leading high-performance teams. • Motivated to Learn • Reliable • Hard Working and Driven • Great Time Management skills • Able to follow instructions by detail • Able to Multi-Task • Clear-speaking English skills * Sehr gute Kenntnisse im Umgang mit Digitalen Tools (Google Suite, Trello, etc.) * Erfahrung mit CRM und Helpdesk Software Tools - Experience in working as a TSR/CSR - Strong attention to detail - Experience with CMSs, CRMs - A strong technical knowledge in general and common sense - Knowledge of HTML 10 Years ago I decided to join the Freelancers world, which was a great success for my career. It was a pleasure to meet wonderful people, with very interesting tasks and my devotion to finishing the services on time is a big plus for me.

I'm a student, with medium experience in working with computers, Tech support to be more specific. Also, I have gained a lot of experience in my 1000+ hours working with customers . For me, working online is very versatile and it opens my horizons to a great future. "Communication is the key to success."

Hi there! I am a highly motivated and versatile professional, always eager to take on new challenges and expand my skill set. With a solid foundation in front-end development, I have naturally cultivated a structured, analytical, and 'super clean' approach to my work. I am a true perfectionist at heart—extremely detail-oriented and committed to delivering high-quality results in absolutely everything I do. Whether it's tackling administrative tasks, data organization, quality assurance, or diving into entirely new fields, I adapt quickly and bring the same level of rigor and dedication. I am constantly looking to grow, explore diverse projects, and provide reliable, top-tier support to clients worldwide. Let’s build something great together!

I’m a German native speaker with many years of experience in customer service and customer care. I specialize in email and chat support and in creating a professional, friendly customer experience. My strengths are clear communication, structured ticket handling, and staying calm and solution-oriented even in difficult situations. I have worked in different industries including e-commerce, tourism, telecommunications, insurance, and mobility. I also have basic experience with online marketing tools and I’m highly motivated to expand my skills. Written English: very good German phone support: no problem Location: Romania (1 hour time difference to Germany)