Hire the Best Technical Support Specialists
in Romania

I am a Customer Support and Technical Support Specialist with experience in telecom, enterprise software and partner support environments. I have worked with international companies such as Vodafone and Oracle, handling customer communication, troubleshooting technical issues, and ensuring fast and accurate resolutions. What I can help you with: ✔ Email, chat and ticket support ✔ Technical troubleshooting (software, network, applications) ✔ CRM / ticketing systems ✔ Customer satisfaction and retention ✔ Clear communication in English and Italian ✔ Documentation and reporting I am reliable, detail-oriented and focused on delivering solutions, not excuses. If you need a support agent who understands both customers and technology, let’s talk.

Been working for High-profile companies such as Microsoft, Schaeffler and Wipro, doing technical support and System administration. I have broad knowledge of Office 365 technology as well as ServiceNow.

Payment Integration Manager | Technical Support Specialist | Video Streaming Expert I am currently working as a Payment Integration Manager, specializing in managing API integrations with various payment service providers (PSPs). My role involves testing and reading API documentation, daily use of Postman to interact with APIs, and collaborating closely with tech support teams, QA engineers, and developers to ensure smooth and efficient integrations. Previously, I also worked as a customer support specialist for a world-leading blockchain company, where I assisted clients with resolving crypto transaction issues, supported KYC (Know Your Customer) and KYT (Know Your Transaction) processes, investigated blockchain transactions, and reported bugs and compliance concerns to the corresponded teams. With over 3 years of technical support experience at leading companies like Careerist (EdTech) and Adverity (marketing analytics), I excel in: Resolving customer issues using tools like Zendesk, Jira, and ClickUp. Writing simple SQL queries and Python scripts to analyze and resolve data discrepancies. Reproducing and escalating bugs using GitHub and ClickUp. Supporting and administering systems such as Jira, IP telephony solutions (Zadarma, JustCall), and CRMs (Hubspot, AmoCRM). Monitoring systems with Grafana and creating detailed documentation in JSON. Onboarding and mentoring team members. As a volunteer for the Creative Society, I have gained extensive experience in video production and live streaming, including: Using tools like Vmix and Zoom for professional-grade broadcasting. Creating engaging short-form content (Reels, TikToks, Shorts) with VN and CapCut. Streaming across platforms like YouTube, Facebook, TikTok, Twitter, and LinkedIn. I thrive in cross-cultural environments and collaborate effectively with teams worldwide. My technical expertise and strong communication and problem-solving skills make me an asset to any team. I’m excited to contribute my skills and experience to your projects!

🔹About me Hi, I'm Tudor, a seasoned Technical Consultant and Product Manager with 15+ years in SaaS, product management, AdTech and customer service. I’m one of those people who genuinely cares and thrives on customer satisfaction, keeping users on the happy path through clear communication and practical problem-solving. My Upwork journey began in 2015 with a few freelance projects. Thanks to the results and trust built, one of my clients later hired me full-time, and we worked together for nearly 10 years. In 2024, we decided to part ways and I started dipping my feet into entrepreneurship. I then set up my own small business for renting aircare products, which now runs largely on its own. I’m now looking to get back into freelancing, bringing with me over 15 years of work experience, a decade of Adtech knowledge and remote collaboration, long-term client relationship building, and a strong “owner” mindset. 🔹Preferred roles 🔧 Technical Consultant / Technical Support 📦 Product Manager / Product Owner 🚀 Onboarding Specialist 🌉 Integrations Manager If you’re looking for a long-term, reliable partner I’d be happy to discuss how I can help with your next project. 🔹Core Expertise 🧠 Product Management - Manage cross-functional initiatives to improve product functionality, integrate third-party technologies and ship meaningful enhancements. 🌉 Technical Translation - Bridge the gap between business and engineering by turning vague requirements into clear PRDs, specs and customer-friendly knowledge base articles. 🔌 Technical Integrations - Plan and coordinate integrations with identity providers, ad exchanges, attribution platforms, audience data providers and other third-party tools to enhance platform capabilities. 🛠️ Technical Support & Troubleshooting - Diagnose and resolve issues related to ad delivery, banner ads, tracking tags and oRTB implementation using HTML, JavaScript, MySQL and tools like Postman, Kibana and Redash. 🎓 Customer Onboarding, Training & Enablement - Run training sessions, create documentation, and support teams so customers adopt the product faster and stay successful over time. 📊 Ad Operations Management - Set up, monitor and optimize campaigns across multiple ad servers, analyze performance and provide clear, actionable recommendations to stakeholders. 🤖 AI-assisted Workflows & Documentation - Use various AI tools to speed up research, documentation and troubleshooting, without sacrificing quality or human judgment. Draft and refine PRDs, specs, mockups, knowledge base articles and support macros.

Do you wish to receive a website, application or web based software with outstanding design, fast performance, original features and excellent compatibility with all devices? I am glad to fulfill your request! My creative approach is based on 10+ years successful experience in such projects as: - Websites/Online Stores development - UX/UI development for web/mobile apps - Brand and logo design - Complex apps for appointment booking/consulting - Online LMS platforms for education and courses - Classified adds portals - Real estate listings web solutions My tools and skills: - Project planning and management - Figma for wire-framing and prototyping - Canvas and Balsamiq mock-ups - PHP, JavaScript, HTML/CSS, React.js, jQuery, SASS, Gulp - WordPress, Elementor, Beaver, Divi, WPbakery, Astra Working with me you will receive: - Customized solutions precisely crafted for your unique business objectives. - Eye-catching websites with fast performance and responsive design for all devices. - Polished, professional product based on careful front-end/back-end development. - Reliable communication with frequent updates, punctual project completion. - On-time product deployment and delivery. Let's start now, and I guarantee valuable results and effective solutions for your business growth!

I am a dedicated DevOps Engineer with 10 yoe in the IT industry, with 3 yoe fully hands on DevOps. Proficiencies: CI/CD: Jenkins, Gitlab, ArgoCD Automation: Bash / Go / Python Infrastructure as Code (IaC): Cloudformation, Ansible Cloud Proficiency: AWS, Azure, Openstack Containerization & Orchestration: Docker, Kubernetes, Helm Monitoring: Prometheus, InfluxDB, Zabbix, Grafana