Hire the Best Technical Writers
in Romania

I help teams organize projects, improve workflows, and maintain reliable operations through structured processes, reporting, and documentation. I bring enterprise experience supporting cross-functional teams across EMEA environments, ensuring data accuracy, process alignment, and smooth project execution. My background combines project coordination, structured content operations, and stakeholder communication. What I can help with: - Project coordination and operational support - Project tracking, reporting, and KPI monitoring - Process documentation and SOP creation - Workflow and task management (Excel, project tools) - Data validation and structured data management - Meeting coordination and stakeholder communication - Content and localization workflow coordination - Documentation cleanup and governance support I’m detail-oriented, highly organized, and comfortable working with structured information, deadlines, and complex workflows. If you need someone reliable to bring structure and clarity to your projects or operations — let’s connect.

I help businesses get the most out of the Zoho ecosystem. With over 9 years of experience, I’ve worked across Zoho CRM, Desk, Recruit, Analytics and others, delivering solutions that simplify workflows, improve customer support, and turn data into actionable insights. My background spans from technical support (L1–L3) to project management and security oversight, so I understand both the big picture and the technical details. I’ve implemented scalable systems for international clients, combining Zoho tools with automation, chatbots, and advanced reporting. I’m reliable, adaptable, and focused on building solutions that last. If you need a partner to set up, customize, or optimize your Zoho environment, I’ll make sure your tools truly work for your business.

I make support platforms resolve tickets on their own. Recent work: an AI first-response system resolving 71% of a telehealth client's shipping tickets with no agent involved, a 280-article knowledge base generated from 12 months of their real tickets, and a HubSpot-to-Zendesk migration with every conversation thread intact. 10+ years deep in Zendesk and Freshdesk, with the automation layer built in n8n, Claude, and OpenAI. WHAT I DO AI on tickets: first-response agents, intent taxonomies built from your actual ticket history, auto-triage and smart routing. AI that resolves rather than deflects, and I'll tell you plainly where AI won't help you yet. Automation: n8n workflows connecting your helpdesk to your CRM, billing, and internal tools. If a step is manual and happens every day, it's a candidate. Migrations: HubSpot, Intercom, Salesforce, or Gorgias into Zendesk or Freshdesk, or between the two. Ticket history and replies intact, custom fields mapped once instead of duplicated, help center rebuilt, SSO configured so users never hit a second login. Help centers: custom themes (Handlebars, JavaScript) structured around what your customers actually ask, so they deflect tickets instead of decorating your website. Integrations & SSO: CRM and ERP via API; SAML, OAuth, SCIM. HOW I WORK Honest scoping: I tell you what you need, not what's billable. Every build ships with numbers, resolution rate and comeback rate included, so you know whether it worked, not just whether it shipped. Send me a note about your setup and I'll name the first three things I'd change, whether that becomes a full implementation, a migration, an AI overhaul, or just a second opinion.

I have been working as a Technical Writer for 21+ years at a software company. I am an university graduate, with a BA degree in English and French language and literature. I am also an authorized translator for English and French - authorization issued by the Romanian Ministry of Justice in 2002. Given that most of my work is done in English, I consider this to be my strongpoint. I have taken a course in Manual Testing and I am currently taking a new one in Automated Testing, which I am confident will be of use for jobs regarding bug tracking, test planning and reporting. Lately, I have been building my Java development skills through structured coursework and self-directed practice. I am comfortable using IntelliJ IDEA for development and Git/GitHub for version control and code iteration. I am minute and pay much attention to details (a prerequisite in my line of work). I enjoy teamwork, but I can work individually as well, as required.

Content writer with experience at Business Insider, TechRadar, NewAtlas, Upwork, MakeUseOf, Since 2010, I’ve helped businesses, publications, and brands turn complex topics into clear, engaging content that performs well in search and connects with the right audience. I combine strong research, SEO expertise, and a natural writing style to create content that informs readers and supports business goals. 🤖 Why work with me? • Tier-1 Authority: My work has been featured in TechRadar, Business Insider, New Atlas, MakeUseOf, Geekflare, and more. I bring that same editorial standard to your brand. • Measurable SEO Results: While at Business Insider, I optimized 200+ articles, resulting in a 30% traffic boost and significant gains in reader engagement. • AI Domain Expertise: I don't just write about AI. I deeply understand the competitive landscape. 🧠 My Core Services: • B2B Thought Leadership: Expertly researched articles for tech-savvy audiences. • SEO Content Refreshes: Modernizing your legacy content to reclaim lost rankings and engagement. • Competitor "VS" Deep Dives: Bottom-of-funnel content designed to convert.

I build landing pages and business websites in WordPress, Framer, and Next.js—combining clear page structure, polished responsive implementation, website copy, and on-page SEO from brief to launch. You get one accountable partner for information architecture, design implementation, CMS setup, forms, responsive QA, metadata, accessibility checks, and final handoff. I can work from a finished design or turn a rough brief, existing website, or reference examples into a clear production plan. My Upwork record includes 246 jobs, 236 public reviews, 677 hours, and a 4.9/5 average. Most of that history comes from technical writing and complex-content projects. That background is useful in website work: I can understand difficult products, organize the message, write the page, identify gaps in the brief, and then build the final experience. Best-fit projects: • WordPress and Elementor landing pages or multi-page business websites • Framer landing pages, redesigns, CMS websites, and responsive builds • Next.js marketing websites, product pages, and frontend implementation • Website copy, page structure, on-page SEO, metadata, and internal linking • Responsive fixes, forms, accessibility checks, performance checks, and launch QA Selected work includes an 18-route WordPress and Elementor studio website, a native Framer B2B studio website, a 17-route Next.js contractor website, a live health-tech platform with a large SEO publishing system, and a SaaS marketing website with a functional product demo. I work best with founders, agencies, SaaS teams, and service businesses that need a clear scope and a polished website—not an open-ended software-engineering engagement. Send the current URL, brief, copy, designs, or reference sites. I will reply with a practical scope, timeline, milestones, and fixed-price recommendation.