Hire the Best Chat Support Specialists
in Romania

With 10+ years of hands-on experience in cloud operations and IT support, I help businesses resolve technical issues quickly, optimise their infrastructure, and keep users productive. I specialise in customer support, observability and monitoring, Microsoft 365 administration, AWS environment setup, and Tier 1/2 troubleshooting across multiple platforms. I deliver fast, reliable, and customer-focused support with clear communication and strong problem-solving skills. What I can help you with • Remote IT support & service desk operations (L1/L2/L3) • Email configuration & troubleshooting (Outlook, Microsoft 365, Gmail, SMTP/IMAP/POP) • DNS setup & repair (SPF, DKIM, DMARC, MX records, Cloudflare, domain recovery) • Microsoft 365 / SharePoint / OneDrive environment setup & migration • AWS environment configuration & optimization (EC2, S3, IAM, VPC, CloudWatch) • Incident resolution, performance monitoring, and system health checks • User & access management (IAM, AD, SSO, MFA) • Documentation creation: SOPs, runbooks, knowledge base articles Results I’ve delivered ▸ Reduced average support resolution time by 30% ▸ Supported 500+ users in Active Directory & Microsoft 365 ▸ Maintained environments with 99.99% uptime ▸ Top Learner of the Month Award for completing multiple AWS certifications Tools & Technologies AWS | Microsoft 365 | Outlook | SharePoint | Cloudflare | Azure basics | Datadog | Grafana | VMware | Hyper-V | Jira | ServiceNow | Terraform | AD | DNS If you’re looking for a dependable IT professional to resolve issues quickly and improve your systems, I’m ready to help. Let’s connect and discuss your needs — I’m available to start immediately.

I am 28 years old, romanian native. I've been studying in Scotland and got a degree in Media studies and a postgraduate degree in Data Science at University of Aberdeen. I have a good level on italian language, as I have been studying it in highschool. I have experience in customer service (ticket support/chat support/phone support/email support) and I'm a person focused on details and good work, thanks to my previous job position as data entry specialist. As a self-achievement, I've been part of a volunteer program and helped a charity organisation with content creation on social media platforms, video editing and advertising. I can easily adapt to any situation, I am able to perform any task with great attention to details and I am willing to learn new things. I am available to work full time, included weekend shifts.

I am a Customer Support Specialist and Virtual Assistant with over 8 years of experience supporting customers in e-commerce and enterprise environments. I specialize in email and chat support, order management, handling returns, resolving customer issues, and providing professional customer communication in German and English. I have hands-on experience with e-commerce platforms such as eMAG Marketplace, managing orders, assisting customers, and ensuring smooth operations. I am reliable, detail-oriented, and able to work independently. I focus on fast response times, customer satisfaction, and efficient problem resolution. I am available for remote roles including: • Customer Support (Email & Chat) • Virtual Assistant • E-commerce Support • Order Processing • German Customer Support I am ready to support your business and help improve your customer experience.

📊 Experienced ML Data Analyst with a passion for unraveling insights from the numbers. As a tech enthusiast, I revel in staying on the cutting edge. I'm the social glue that enhances teamwork, yet I'm no stranger to excelling individually. With a background managing both tech and music events, I've learned to fuse innovation with artistic flair. Beyond this, my journey spans data manipulation and virtual assistant roles, showcasing my diverse skill set. Every venture is an opportunity for me to learn, adapt, and conquer new horizons. Let's team up and create! Searching for new skills to love.

Welcome to my UpWork profile! Are you looking for a professional who can elevate your customer care experience and provide flawless translations between English and Romanian? You’re in the right place! I am a dedicated customer care specialist and an experienced translator with a deep understanding of both the English and Romanian languages. Being a native Romanian, I offer more than just language skills – I provide cultural insight, authenticity, and a natural flow in every translation project, ensuring your message is perfectly conveyed to your target audience. Why choose to work with me? • Native Romanian Proficiency: I bring an authentic voice to your projects, ensuring clear and engaging communication that resonates with Romanian speakers. • High-Quality Translations: My translations are accurate, culturally relevant, and tailored to your specific needs, whether for business, technical, or creative purposes. • Customer Care Expertise: I have extensive experience in customer service, understanding how to handle client needs with empathy, patience, and professionalism. • Reliability and Timeliness: I am committed to meeting deadlines without compromising on quality. You can count on me for punctual and dependable deliveries. • Attention to Detail: I take pride in my meticulous approach, ensuring every aspect of your project is handled with care and precision. By collaborating with me, you’re choosing a professional who is passionate about delivering exceptional results and enhancing your business communications. Let’s discuss how I can help you achieve your goals! Feel free to reach out – I look forward to working together!

I am a Customer Support and Technical Support Specialist with experience in telecom, enterprise software and partner support environments. I have worked with international companies such as Vodafone and Oracle, handling customer communication, troubleshooting technical issues, and ensuring fast and accurate resolutions. What I can help you with: ✔ Email, chat and ticket support ✔ Technical troubleshooting (software, network, applications) ✔ CRM / ticketing systems ✔ Customer satisfaction and retention ✔ Clear communication in English and Italian ✔ Documentation and reporting I am reliable, detail-oriented and focused on delivering solutions, not excuses. If you need a support agent who understands both customers and technology, let’s talk.