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I am 28 years old, romanian native. I've been studying in Scotland and got a degree in Media studies and a postgraduate degree in Data Science at University of Aberdeen. I have a good level on italian language, as I have been studying it in highschool. I have experience in customer service (ticket support/chat support/phone support/email support) and I'm a person focused on details and good work, thanks to my previous job position as data entry specialist. As a self-achievement, I've been part of a volunteer program and helped a charity organisation with content creation on social media platforms, video editing and advertising. I can easily adapt to any situation, I am able to perform any task with great attention to details and I am willing to learn new things. I am available to work full time, included weekend shifts.

I help founders, investors, and corporate teams make faster, better capital and strategy decisions through institutional-grade financial modeling, valuation, and strategic analysis. As a former Big 4 consultant at Deloitte and PwC, with an MBA and an Engineering degree, I bring a rare combination of finance, strategy, and technical rigor. I have supported engagements that helped clients raise over $500M in capital, delivering models and analyses used in real investment and board-level decisions. 𝗔𝗿𝗲𝗮𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 Financial Modeling & Forecasting Integrated 3-statement models, budgeting, long-term planning, scenario and sensitivity analysis. Valuation & Transaction Analysis DCF, comparable companies, precedent transactions, LBO modeling, M&A support, and due diligence. Financial Planning & Performance FP&A, cash flow planning, performance tracking, and investor reporting. Fundraising & Investor Materials Pitch decks, investment memorandums, and financial narratives for capital raising. Strategy & Business Analysis Market research, business planning, competitive benchmarking, and growth strategy. Sector-Specific Modeling SaaS metrics (CAC, LTV, churn), energy and infrastructure, real estate models, and project finance. 𝗧𝘆𝗽𝗶𝗰𝗮𝗹 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁𝘀 Fundraising preparation, investor reporting, acquisition analysis, budgeting and long-term planning, business case development, and turnaround or restructuring situations. I design every deliverable for decision-making clarity, with clean, audit-ready models, transparent assumptions, and built-in flexibility for scenario and sensitivity analysis. My work is structured to be used directly by founders, investors, and senior management. Experience spans AI and SaaS, energy and infrastructure, real estate, fintech, manufacturing, retail, public markets, and Web3. Tools and technical stack include advanced Microsoft Excel, VBA automation, financial forecasting systems, and cap table modeling. Top Rated and Expert-Vetted on Upwork, with consistent client feedback highlighting analytical depth, speed, and reliability. 𝗖𝗹𝗶𝗲𝗻𝘁 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: 🗨️ “Exceptional as always, this is my 5th or 6th project with Gabriel and each one has been a smooth and efficient process with no delays. Have already engaged with him for another contract.” 𝗟𝘂𝗸𝗲 𝗗𝗲𝗮𝘀𝘆 🗨️ “Gabriel is extremely professional and completed the financial model on time. In addition to producing an excellent finished product he gives great advice, implementing things that we didn't think of.” 𝗔𝗻𝗱𝘆 𝗔𝗷𝗮𝘆𝗶 🗨️ “I can't wait to work with him again! He's a highly skilled and multi-faceted collaborator who's determined to help you cross the finish line.” 𝗗𝗶𝘅𝗶𝗲 𝗛𝗶𝗰𝗸𝗺𝗮𝗻

📊 Experienced ML Data Analyst with a passion for unraveling insights from the numbers. As a tech enthusiast, I revel in staying on the cutting edge. I'm the social glue that enhances teamwork, yet I'm no stranger to excelling individually. With a background managing both tech and music events, I've learned to fuse innovation with artistic flair. Beyond this, my journey spans data manipulation and virtual assistant roles, showcasing my diverse skill set. Every venture is an opportunity for me to learn, adapt, and conquer new horizons. Let's team up and create! Searching for new skills to love.

I am a Customer Support Specialist and Virtual Assistant with over 8 years of experience supporting customers in e-commerce and enterprise environments. I specialize in email and chat support, order management, handling returns, resolving customer issues, and providing professional customer communication in German and English. I have hands-on experience with e-commerce platforms such as eMAG Marketplace, managing orders, assisting customers, and ensuring smooth operations. I am reliable, detail-oriented, and able to work independently. I focus on fast response times, customer satisfaction, and efficient problem resolution. I am available for remote roles including: • Customer Support (Email & Chat) • Virtual Assistant • E-commerce Support • Order Processing • German Customer Support I am ready to support your business and help improve your customer experience.

With 10+ years of hands-on experience in cloud operations and IT support, I help businesses resolve technical issues quickly, optimise their infrastructure, and keep users productive. I specialise in customer support, observability and monitoring, Microsoft 365 administration, AWS environment setup, and Tier 1/2 troubleshooting across multiple platforms. I deliver fast, reliable, and customer-focused support with clear communication and strong problem-solving skills. What I can help you with • Remote IT support & service desk operations (L1/L2/L3) • Email configuration & troubleshooting (Outlook, Microsoft 365, Gmail, SMTP/IMAP/POP) • DNS setup & repair (SPF, DKIM, DMARC, MX records, Cloudflare, domain recovery) • Microsoft 365 / SharePoint / OneDrive environment setup & migration • AWS environment configuration & optimization (EC2, S3, IAM, VPC, CloudWatch) • Incident resolution, performance monitoring, and system health checks • User & access management (IAM, AD, SSO, MFA) • Documentation creation: SOPs, runbooks, knowledge base articles Results I’ve delivered ▸ Reduced average support resolution time by 30% ▸ Supported 500+ users in Active Directory & Microsoft 365 ▸ Maintained environments with 99.99% uptime ▸ Top Learner of the Month Award for completing multiple AWS certifications Tools & Technologies AWS | Microsoft 365 | Outlook | SharePoint | Cloudflare | Azure basics | Datadog | Grafana | VMware | Hyper-V | Jira | ServiceNow | Terraform | AD | DNS If you’re looking for a dependable IT professional to resolve issues quickly and improve your systems, I’m ready to help. Let’s connect and discuss your needs — I’m available to start immediately.

With over 8 years of experience in customer support, I’ve developed a strong ability to deliver efficient, empathetic, and solution-focused service. I understand what customers truly need when they reach out for help, and I rely on active listening and clear communication to resolve issues quickly and professionally. Throughout my career, I’ve provided support via email, chat, and social media, and I have also worked in sales roles for UK-based companies, contributing to strong revenue results and building lasting client relationships. Connecting with people has always come naturally to me, and creating positive interactions is one of my greatest strengths. In addition to customer support and sales, I bring creative skills in video editing and digital content, which help me understand branding and online communication from a broader perspective. I am adaptable, reliable, and always open to learning and improving. Over the years, I’ve worked with a wide range of customer support tools and systems, allowing me to integrate quickly into new teams and workflows. My goal is simple: to provide support that not only solves problems but also strengthens trust and long-term customer relationships.