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**Trusted by the same client for over 8 years.** Having long-term client relationships in Remote jobs are earned through consistency, reliability, and results. For more than Eight years, I worked exclusively with a single client, delivering exceptional customer support and becoming a trusted extension of their team. This experience reflects my commitment to providing outstanding service and building lasting customer relationships. Due to company merge i have lost my previous job and currently looking for a full time oppertunity where i can provide my 100% best. I'm a Customer Support Specialist with 7+ years of experience supporting customers through email, live chat, phone, and remote meetings. I thrive on creating positive customer experiences by listening with empathy, communicating clearly, and resolving issues efficiently. My background spans SaaS and e-commerce, where I've handled customer inquiries, onboarding, account support, issue resolution, and technical troubleshooting. I also bring extensive experience supporting Shopify applications, enabling me to confidently assist online businesses and their customers. **What I bring to your team:** * Customer Support (Email, Live Chat & Phone) * Customer Success & Customer Retention * E-commerce & SaaS Customer Support * Help Desk & Ticket Management * Customer Onboarding * Shopify App Support * Knowledge Base Documentation * Technical Troubleshooting & Escalation Management Clients value my professionalism, patience, attention to detail, and ability to remain calm under pressure. Whether I'm handling customer conversations, resolving complex issues, or collaborating with internal teams, my focus is always on delivering a seamless support experience that strengthens customer trust and loyalty. If you're looking for a dependable Customer Support Specialist who will represent your brand with professionalism and care, I'd love to help your business succeed.

Hi there, Are you looking for an experienced, reliable Customer Support professional who can manage your customer inquiries seamlessly, protect your brand reputation, and maintain outstanding satisfaction scores? With 3 to 4 years of rigorous experience handling high-volume international processes at Teleperformance (a global BPO leader), I specialize in providing top-tier Email and Live Chat support for modern businesses, e-commerce brands, and tech startups. My background includes working directly on the USA-based Instacart process. In this role, I mastered real-time troubleshooting, complex logistics support, and professional customer care tailored specifically to the North American market. Unlike general virtual assistants, I am deeply familiar with strict corporate KPIs and customer service benchmarks. I hold official CSAT (Customer Satisfaction) certifications and formal experience letters verifying my high-performance track record in fast-paced international environments. 🛠️ Helpdesk Tools & Technologies I Use: • Ticketing Systems: Zendesk, Freshdesk, Gorgias, Intercom • Communication: Slack, Microsoft Teams, Gmail, Live Chat Apps • Operational Tools: CRM systems, Shopify backend, Google Workspace 📈 Core Competencies I Bring to Your Team: • High-Performance Email & Chat Support: Managing multi-chat queues with fast, clear, and grammatically flawless responses. • Ticket Resolution & Backlog Clearing: Systematically organizing, prioritizing, and resolving complex customer issues. • Customer Retention & Empathy: Defusing escalated tickets, handling angry customers professionally, and improving brand loyalty. • Performance Driven: Proven capability to meet and exceed AHT (Average Handling Time), First Contact Resolution (FCR), and CSAT metrics. Whether you need a dedicated agent to clear out an email backlog or an ongoing specialist to manage your live chat during critical business hours, I am ready to step in with minimal onboarding. Let’s connect to discuss how I can bring professional-grade support to your operations! Best regards, Nawaz S.

Hello! I am a versatile and detail-oriented professional dedicated to supporting business growth through exceptional service and technical skill. Whether you need to delight your customers, streamline your operations, build a mobile presence, or make data-driven decisions, I have the expertise to help you succeed. My goal is to be a reliable, long-term partner who takes initiative and delivers high-quality results, allowing you to focus on what you do best. How I Can Help Your Business: ✓ Customer Support: I create positive customer experiences by providing timely, empathetic, and effective solutions via email, live chat, and ticketing systems. My focus is on increasing customer satisfaction and retention. ✓ Virtual Assistance: I manage your administrative tasks with precision and efficiency. From calendar and email management to data entry and social media scheduling, I keep your business organized and running smoothly. ✓ Mobile App Development: I turn your ideas into functional and user-friendly mobile applications for iOS and Android. I handle the process from concept and design to development, testing, and deployment. ✓ Research & Analysis: I deliver accurate, well-structured market research, competitor analysis, and data collection to provide you with the critical insights needed to make informed strategic decisions. I am a proactive communicator and a quick learner, comfortable adapting to new tools and challenges. Let's discuss how my diverse skill set can bring value to your project. Click the "Invite to Job" button, and let's start a conversation!

​I’m a Customer Support Specialist with 7+ years of experience delivering exceptional customer service across email support, live chat support, and phone communication. Skilled in resolving customer inquiries, order management, technical troubleshooting, and complaint resolution using Zendesk, Gorgias, Intercom, Freshdesk, and HubSpot. Successfully supported 150+ businesses across ecommerce, SaaS, healthcare, and technology, with a strong focus on customer satisfaction, retention, and efficient issue resolution. ​𝐖𝐡𝐲 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐇𝐢𝐫𝐞 𝐌𝐞 𝐎𝐯𝐞𝐫 𝐎𝐭𝐡𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭𝐬 : ​What separates a Customer Support Specialist who simply responds to tickets from one who builds customer loyalty? Not just quick replies—it’s what happens after every interaction. I focus on delivering fast, empathetic, and solution-driven support that keeps customers satisfied. Whether it’s handling online chat support, email communication, phone support, or help desk tickets, I maintain proper communication etiquette to ensure every issue is resolved professionally. With hands-on experience using tools like Zendesk, Gorgias, Intercom, and Freshdesk, I help businesses improve response times, increase customer satisfaction, reduce churn, and build trust through deep product knowledge. ​𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭: 7+ years of experience providing customer service and email support across live chat, phone support, and ticketing systems. Skilled in resolving inquiries, troubleshooting issues, and maintaining top-tier customer satisfaction. ​𝐄𝐦𝐚𝐢𝐥 & 𝐎𝐧𝐥𝐢𝐧𝐞 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Managed thousands of customer conversations through email communication and online chat support with quick response times. Experienced in customer onboarding, order tracking, refunds, billing inquiries, and basic account management. ​𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 & 𝐂𝐑𝐌 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Hands-on experience with Zendesk, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, and Zoho CRM. Deliverables include ticket management, SLA compliance, knowledge base updates, canned responses, and routine file maintenance. ​𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Assisting customers with website, WordPress, Shopify, WooCommerce, login issues, plugin troubleshooting, bug reporting, and coordinating with development teams for fast issue resolution. ​​𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Focused on improving overall customer satisfaction, reducing response times, increasing retention, and delivering a positive support experience through clear communication etiquette and follow-ups. ​𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Data entry, file maintenance, CRM updates, documentation, report preparation, order tracking, and administrative support to keep daily operations running smoothly. ​𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Professional English communication, strong attention to detail, proactive problem-solving, and solid product knowledge. Every interaction is handled with empathy and accuracy. ​𝐌𝐲 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 ​𝐏𝐡𝐚𝐬𝐞 𝐎𝐧𝐞: Understand your business, products, customers, and support workflows. Review existing documentation, FAQs, and communication channels to build strong product knowledge. ​𝐏𝐡𝐚𝐬𝐞 𝐓𝐰𝐨: Set up and optimize your support process, including ticketing system workflows, knowledge base updates, macros, and response templates. ​𝐏𝐡𝐚𝐬𝐞 𝐓𝐡𝐫𝐞𝐞: Deliver professional customer support via email support, online chat support, phone communication, or help desk channels while maintaining your brand voice. ​𝐏𝐡𝐚𝐬𝐞 𝐅𝐨𝐮𝐫: Monitor support performance, gather customer feedback, organize data entry reports, and provide recommendations to boost customer satisfaction and retention. ​𝐑𝐞𝐬𝐮𝐥𝐭𝐬 ​𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐭𝐨𝐫𝐞: Managed customer inquiries across email support and online chat support, reducing average response time by 60% while maintaining high customer satisfaction. Improved order tracking, returns, and refund handling for a smoother experience. ​𝐒𝐚𝐚𝐒 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬: Provided technical support and phone communication, resolved customer issues efficiently, updated help center docs, and streamlined support workflows to boost retention. ​𝐒𝐭𝐚𝐫𝐭 𝐇𝐞𝐫𝐞 ​Tell me about your business, support channels, and customer service goals. I respond within 2 hours and can help with Email Support, Online Chat Support, Phone Support, Ticketing System Management, Zendesk, Gorgias, Intercom, Freshdesk, CRM Support, Order Tracking, Data Entry, and Customer Satisfaction to deliver a professional support experience your customers can trust. ​Warm Regards, Amit Kumar Customer Service Representative | Customer Support Expert | Client Support Specialist

Give me a support process or customer to handle and I'll make it run smoothly for you 24/7. That's my promise. 🌟Customer Service Representative | 🌟Technical Support | 🌟Live Chat Support |🌟Email -Support |🌟Quality Analysis | 🌟Expert in Shopify E-commerce dropshipping using Intercom 🌟 Freshdesk 🌟 Gorgias 🌟Zendesk 🌟Gmail 🌟.Concentrix (Comcast) & KLM Royal Dutch Airlines & ApplyBoard ✔ 10+ amazing years of experience in this industry. ✅ Expertise: ✅ PROFESSIONAL SPEAKING ABILITY ✅ CUSTOMER SERVICE ✅ TECHNICAL SUPPORT ✅ DATA MANAGEMENT ✅ WEB RESEARCH ✅ QUALITY ANALYSIS & COMPLIANCE ✅ ROOT CAUSE ANALYSIS (RCA) ✅ AUDIT ANALYSIS ✅ Medium Writer ✅ Vast knowledge on customer support & productivity tools such as 🌟 Zendesk 🌟 Freshdesk 🌟 Live Chat Platforms (multi-chat concurrency) 🌟 Amadeus GDS 🌟 ACSR 🌟 Avaya 🌟 E-commerce 🌟 Verint 🌟 Amdocs 🌟 Google Workspace 🌟 Excel 🌟 PowerPoint Just drop me a message or an invite, and I'll send you a personalised Loom video on how I might be able to help you out! (Please refer to my portfolio section below) 🏆 WHY CHOOSE ME OVER OTHER FREELANCERS?🏆 ✅ Proven Track Record: Earned Highest NPS, Top Agent for NPS, and the Mountain Mover Award at Concentrix. New to Upwork, but this is the standard I bring to every client. ✅ Over-Delivering: This is core to how I work. My focus is on GIVING more than what's expected — I take pride in leaving every client saying "WOW." ⚡️I have a great passion for providing 🔥Satisfactory Customer Care Services🔥, bringing 10+ years of experience across live chat support, escalations, and equipment coordination for Comcast at Concentrix, flight support via Amadeus GDS at KLM, and quality analysis (compliance, audits, RCA) for student visa applications at ApplyBoard. ⚡️I am resourceful, detail-oriented, and committed to delivering accurate, professional work on time — every time. ⚡️I am ready to learn, listen and deliver my work in a professional and timely manner. I have full confidence in my abilities and skills, and I will keep all the information confidential.

For more than 6.5 years, I've represented a global e-commerce company through live chat and email, helping customers across 180+ countries while consistently delivering professional and empathetic customer support. With 15,000+ hours worked and $100,000+ earned on Upwork, I've learned that exceptional customer support isn't about answering questions—it's about understanding people. My approach goes beyond resolving tickets. I focus on understanding customer intent, de-escalating emotionally charged situations, building trust, and protecting your brand throughout every interaction. What I Bring • Live Chat & Email Support • Zendesk • Customer Support • Customer Experience (CX) • E-commerce Customer Service • High-Volume Ticket Handling • Order Management • Shipping & Delivery Support • Refunds & Returns • Payment & Billing Support • Product Support • De-escalation & Conflict Resolution • Escalation Handling • SOP & Knowledge Base Compliance • Administrative Support What Sets Me Apart ✔ 6.5+ years representing a global e-commerce brand ✔ 15,000+ Upwork hours ✔ $100,000+ earned on Upwork ✔ Experienced supporting customers across 180+ countries ✔ Consistently maintained 90%+ customer satisfaction scores ✔ Trusted to handle complex customer issues, difficult conversations, and policy-sensitive situations ✔ Calm under pressure and skilled at de-escalating emotionally charged interactions. I've stayed in customer support for over six years because I genuinely enjoy helping people. Every customer interaction shapes your brand. My job is to make sure it strengthens it. If you're looking for someone who doesn't simply answer tickets but represents your brand as if it were their own, I'd be happy to discuss how I can contribute to your team.