Hire the Best Live Chat Operators
in India

Hi, I'm Ashish — a Customer Support Specialist with 3+ years of experience helping businesses deliver fast, friendly, and reliable support across chat and email. What I bring: ✓Live chat & email support using Freshdesk, Crisp, and Dixa ✓Order processing, refunds, and account issue resolution ✓De-escalating and handling upset customers professionally ✓Fast turnaround — I keep response times low without sacrificing quality ✓Clear written communication in English, Hindi, and Gujarati My most recent client said I was "very responsive and finished the job within the time required" that's the standard I hold myself to on every ticket. I focus on resolving issues in the first interaction, keeping your customers happy, and making your support queue feel calm instead of chaotic. If you're looking for someone reliable who treats your customers like their own — let's talk.

Hello! I am a versatile and detail-oriented professional dedicated to supporting business growth through exceptional service and technical skill. Whether you need to delight your customers, streamline your operations, build a mobile presence, or make data-driven decisions, I have the expertise to help you succeed. My goal is to be a reliable, long-term partner who takes initiative and delivers high-quality results, allowing you to focus on what you do best. How I Can Help Your Business: ✓ Customer Support: I create positive customer experiences by providing timely, empathetic, and effective solutions via email, live chat, and ticketing systems. My focus is on increasing customer satisfaction and retention. ✓ Virtual Assistance: I manage your administrative tasks with precision and efficiency. From calendar and email management to data entry and social media scheduling, I keep your business organized and running smoothly. ✓ Mobile App Development: I turn your ideas into functional and user-friendly mobile applications for iOS and Android. I handle the process from concept and design to development, testing, and deployment. ✓ Research & Analysis: I deliver accurate, well-structured market research, competitor analysis, and data collection to provide you with the critical insights needed to make informed strategic decisions. I am a proactive communicator and a quick learner, comfortable adapting to new tools and challenges. Let's discuss how my diverse skill set can bring value to your project. Click the "Invite to Job" button, and let's start a conversation!

🌟Customer Service Representative | 🌟Technical Support | 🌟Live Chat Support |🌟Email -Support |🌟Quality Analysis | 🌟Concentrix (Comcast) & KLM Royal Dutch Airlines & ApplyBoard ✔ 10+ amazing years of experience in this industry. ✅ Expertise: ✅ PROFESSIONAL SPEAKING ABILITY ✅ CUSTOMER SERVICE ✅ TECHNICAL SUPPORT ✅ DATA MANAGEMENT ✅ WEB RESEARCH ✅ QUALITY ANALYSIS & COMPLIANCE ✅ ROOT CAUSE ANALYSIS (RCA) ✅ AUDIT ANALYSIS ✅ Medium Writer ✅ Vast knowledge on customer support & productivity tools such as 🌟 Zendesk 🌟 Freshdesk 🌟 Live Chat Platforms (multi-chat concurrency) 🌟 Amadeus GDS 🌟 ACSR 🌟 Avaya 🌟 E-commerce 🌟 Amdocs 🌟 Google Workspace 🌟 Excel 🌟 PowerPoint (Please refer to my portfolio section below) 🏆 WHY CHOOSE ME OVER OTHER FREELANCERS?🏆 ✅ Proven Track Record: Earned Highest NPS, Top Agent for NPS, and the Mountain Mover Award at Concentrix. New to Upwork, but this is the standard I bring to every client. ✅ Over-Delivering: This is core to how I work. My focus is on GIVING more than what's expected — I take pride in leaving every client saying "WOW." ⚡️I have a great passion for providing 🔥Satisfactory Customer Care Services🔥, bringing 10+ years of experience across live chat support, escalations, and equipment coordination for Comcast at Concentrix, flight support via Amadeus GDS at KLM, and quality analysis (compliance, audits, RCA) for student visa applications at ApplyBoard. ⚡️I am resourceful, detail-oriented, and committed to delivering accurate, professional work on time — every time. ⚡️I am ready to learn, listen and deliver my work in a professional and timely manner. I have full confidence in my abilities and skills, and I will keep all the information confidential.

Need a reliable 24/7 customer support team that treats your customers like your own employees? I help businesses provide professional customer support through phone, live chat, email, helpdesk tickets, and virtual assistant services. With more than 12 years of experience and a dedicated team of trained customer service representatives, we support businesses across the USA, Canada, UK, Australia, and other international markets. Whether you need full-time customer support coverage, after-hours support, overflow call handling, live chat agents, email support specialists, or virtual assistants, we can quickly build a team based on your requirements. Our services include: ✔ 24/7 Customer Support ✔ Customer Service & Customer Care ✔ Live Chat Support ✔ Email Support ✔ Phone Support ✔ Help Desk Support ✔ Virtual Assistant Services ✔ Airbnb Guest Support ✔ Property Management Support ✔ Appointment Scheduling ✔ Order Processing ✔ Inbound Call Handling ✔ Customer Retention & Follow-Up ✔ Back Office Support ✔ Multilingual Customer Support Our team has experience working with startups, eCommerce brands, SaaS companies, Airbnb hosts, property management companies, healthcare organizations, insurance companies, and service-based businesses. We are comfortable working with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Zoho, Gorgias, Help Scout, Slack, Microsoft Teams, Google Workspace, and other customer support platforms. Why clients choose us: • 12+ Years of Industry Experience • Dedicated Customer Support Teams • 24/7 Coverage Available • Fast Response Times • Quality Assurance & Team Supervision • Scalable Support Operations • Professional English-Speaking Representatives • Proven Upwork Track Record If you are looking for a dependable customer support partner who can improve customer satisfaction, reduce response times, and represent your business professionally, let's discuss your requirements.

10+ Years Experience in Support Industry - Specifically on Email & Chat, with hands-on exposure in all the MS Office applications Expert in eCommerce Industry with sound knowledge and experience in Sales, Order management, Tracking Update, Product Listing, Drop-shipping, Oberlo and Key Business Metrics. I do have experience with the Freshdesk, Salesforce and Zendesk platform. In-depth knowledge in eCommerce & Advertising with 9.5+ years of working exposure with some of the leading eCommerce Platforms as Customer Support Executive, Virtual Assistant, Admin tasks, etc. in Shopify, Bigcommerce, Volusion, Magento, Woocommerce, Amazon, eBay, Houzz, Wayfair, Bonanza, Aliexpress, Alibaba, etc.. I do have dedicated experience in Aliexpress Drop Shipping. I have experience in adding reviews in Amazon, Houzz, Volusion, Magento, etc..I have added 1000+ reviews across multiple eCommerce platforms during my past assignment. I have created 1000+ articles on hardware installation manuals WordPress as part of my job in my previous project. I have worked with BigCommerce client as a product support analyst where I use to support store owners(Chat/Email Support). I have worked as an "SEO agent & Software support engineer" where my job responsibilities are keyword stuffing, adding meta tag, meta descriptions, eCommerce Websites admin maintenance related work, etc.. I do have basic knowledge about HTML I am a computer science graduate with 1-year experience of basic HTML coding & SEO related work.

Greetings! I am Rajarathinam, a dedicated Customer Experience professional with 7+ years of experience delivering high-impact digital support across globally regulated FinTech, E-commerce, and SaaS platforms. I specialize in Email and Online Chat support, where I combine technical precision with an empathetic, client-centric communication style. My background is unique; I began my career as a Mechanical Engineer, which instilled in me a rigorous approach to Root Cause Analysis (RCA) and structural problem-solving. Today, I apply that same analytical mindset to resolving complex customer inquiries and streamlining operational workflows. ### Why Choose Me? Proven Scale & Efficiency: During my tenure at Rently, I resolved 400+ inquiries weekly while maintaining a 95% satisfaction rating. Award-Winning Service: At the Amazon Development Center, I consistently exceeded all KPIs by 10%+ and was honored with the "Best Employee" (Q1 2019) and "Customer Obsession" awards. FinTech & Trading Expertise: Currently at Revolut, I handle Tier 2 escalations and formal complaints related to cryptocurrency, stock trading, and corporate actions. I understand the high stakes of financial support and the necessity of 100% SLA compliance. CRM Power User: I possess advanced proficiency in Zendesk, Salesforce Service Cloud, HubSpot, and Gorgias to manage high-volume ticket queues with zero friction. ### Core Competencies Digital Communication: Expert-level Email and Live Chat management with a focus on tone, clarity, and rapid resolution. Escalation Management: Skilled in managing Tier 2 sensitive issues, deep-dive account audits, and determining appropriate redress or goodwill gestures. Compliance & Security: Deep experience working within regulated environments, ensuring all interactions meet strict KYC and regulatory standards. Technical Troubleshooting: Ability to act as a Subject Matter Expert (SME) for intricate scenarios like stock splits, crypto staking, and transaction failures. ### Tools & Certifications CRMs: Zendesk, Salesforce, HubSpot, FreshDesk, Gorgias. Analytics & Design: Microsoft Excel (Advanced) Certifications: ICPM Certified Supervisor, IELTS (Score 7), Sales & CRM Overview. Education: MBA in Finance (2024) and B.E. in Mechanical Engineering.