Hire the Best Customer Support Freelancers
in India

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

Customer service is the face of your business. I help businesses to increase their customer retention, satisfaction, and frequency of purchases while reducing the refund/disputes rates through my fast, empathetic, and data-driven customer support. Let me manage your inbox while you focus on scaling your store. 🏅 ZENDESK CERTIFIED - Omnichannel Agent 🏅 UPWORK CERTIFIED - Customer Service Skill 📧 Emails, Live Chat, Phone, Social Media & Dispute/Chargeback Support. 💼Over 15 years of experience in Digital Customer Support for intermediate businesses. 🖥️ E-commerce, Drop-Shipping, Order Processing, Zendesk, Shopify, Gorgias, PayPal etc. ★★★ Customer Support & Service ★★★ ✓ Email Ticketing System ✓ Live Chat Handeling ✓ General Admin Tasks ✓ Social Media Customer Support ✓ Handling Pre & Post Sale Queries ✓ Order Tracking / Shipment Status ✓ Cancellation, Refund, Return & Exchange Handeling ✓ Moderation of Social Media Pages ✓ Chargeback / Dispute handeling ✓ Process Training ★★★ E-commerce Platforms ★★★ ✓ Shopify ✓ Woocommerce ✓ BigCommerce ✓ Magento ★★★ CRM ★★★ ✓ Zendesk ✓ FreshDesk √ Salesforce Customer 360 ★★★ Email Platform ★★★ ✓ Zoho Mail ✓ Gmail ✓ Gorgias ✓ Gmail Suite ✓ Shopify Inbox ★★★ Dispute Support ★★★ ✓ PayPal ✓ Stripe

With over 18 years of experience in Customer Experience and Operations (since 2007), I bring structure, leadership, and accountability to every team I work with. As a native English speaker with a clear, neutral accent, I’ve successfully supported clients across the US, UK, and globally. Clear communication, whether with customers, executives, or cross-functional teams, is one of my strongest assets. Since 2015, I’ve worked in roles including Project Manager, Customer Service Manager, Operations Lead, Virtual Assistant, and Scrum Master. As a Scrum Master, I managed and coordinated across multiple departments, including Customer Service, Sales, Tech, UI/UX, Backend Development, and Operations, ensuring alignment, clear priorities, timely delivery, and accountability. I led stand-ups, sprint planning, workflow tracking, and cross-team collaboration to keep projects moving efficiently and remove blockers before they became problems. Beyond agile project leadership, I’ve overseen: • Customer Service and Sales operations • Order processing, refunds, exchanges, and escalations • Performance tracking and reporting • Workflow creation and SOP implementation • Team coaching and performance management • Cross-department coordination I don’t just complete tasks, I build systems, improve processes, and create clarity where there is chaos. Customer support and operational management are second nature to me. What I focus on is understanding your business model, your goals, and your growth plan so I can integrate seamlessly and contribute long-term. I’m proactive, solution-oriented, and independent. If I don’t know something, I learn it quickly. I take initiative, research thoroughly, and communicate clearly when alignment is needed. My goal is simple: To reduce operational stress, improve efficiency, and help your business scale with structure and confidence. Hiring the right person is an investment, I take that responsibility seriously. I show up accountable, consistent, and committed to delivering measurable value. Please feel free to review my Upwork history and feedback, which reflect long-term client relationships and reliable results. I look forward to connecting and becoming a valuable part of your team.

Hello, I am an experienced Assistant who has some amazing skills to keep you happy . I have some happy clients who are truly satisfied with my work and I am still working with some of them now. You will get a high-end top-notch service in Amazon automation and customer support. Just have a look at my portfolio, you will get an idea about my expertise. Apart from that, I am working in various filed like Data Entry, Admin Support Virtual Assistant Affiliated Marketing Translator Transcriber Proofreader Copywriting E-mail marketing If hired, you’ll find out that I am versatile and reliable, with lots of initiative and enthusiasm. I am also a fun person to work with! Thank you, Sam.

15+ YEARS WITH SALESFORCE EXP. 🏆 TOP 1% EXPERT-VETTED SALESFORCE ARCHITECT | 99% JOB SUCCESS | 36X SALESFORCE CERTIFIED | 14X HUBSPOT CERTIFIED | [trailblazer.me/id/divschauhan] | My previous clients hire me after their Salesforce org becomes difficult to manage, automation stops working, reports don't reflect the business, or multiple consultants have left behind an environment no one wants to touch. & Most clients who hire me have already tried another route first—a six-figure quote from a big consulting firm, the cheapest freelancer they could find, or managing it internally. 👤 Who You're Hiring When you hire me, you're working directly with me—not an account manager or junior developer. I personally lead every engagement, from discovery and architecture through implementation, integrations, deployment, and long-term support. For larger enterprise engagements, I collaborate with a trusted team of senior Salesforce consultants and developers, but I remain your primary point of contact and take full responsibility for the project's success. 🏢 Beyond My Upwork Profile Upwork is where many of my clients find me, but it's only part of my consulting journey. Over the last 13+ years, I've helped businesses implement, optimize, and scale Salesforce across 620+ organizations, ranging from startups to Fortune 500 companies. I've worked with organizations including: • Yamaha Motors • Ticketmaster • Lloyds Pharmacy along with businesses across Financial Services, Healthcare, Manufacturing, SaaS, Retail, Education, Nonprofit, and Professional Services. 🏆 Track Record 🏅 Expert-Vetted (Top 1% on Upwork) ⭐ 5.0 Client Rating ⭐ 620+ Successful Upwork Engagements ⭐ 46,000+ Hours of Salesforce Consulting ⚡ How I Work Direct Communication — You'll always work directly with me. No middle layers or communication gaps. Architecture First — Every solution is designed for scalability, performance, and long-term maintainability. Fast Delivery — I focus on solving business problems quickly without compromising quality. Well Documented — Every implementation includes clear documentation, making future maintenance simple. Long-Term Partnership — Most of my clients continue working with me long after implementation because I become their trusted Salesforce advisor. 🏅Salesforce Certifications ✅ Salesforce Certified MuleSoft Developer II ✅ Salesforce Certified B2C Commerce Developer ✅ Salesforce Certified MuleSoft Developer ✅ Salesforce Certified B2C Solution Architect ✅ Salesforce Certified Data 360 Consultant ✅ Salesforce Certified Platform User Experience Designer ✅ Salesforce Certified Business Analyst ✅ Salesforce Certified Marketing Cloud Engagement Developer ✅ Salesforce Certified Platform Foundations ✅ Salesforce Certified Platform Administrator II ✅ Salesforce Certified Industries CPQ Developer ✅ Salesforce Certified Platform Developer II ✅ Salesforce Certified Omnistudio Developer ✅ Salesforce Certified JavaScript Developer ✅ Salesforce Certified Marketing Cloud Engagement Consultant ✅ Salesforce Certified Marketing Cloud Account Engagement Specialist ✅ Salesforce Certified Marketing Cloud Engagement Administrator ✅ Salesforce Certified Nonprofit Success Pack Consultant ✅ Salesforce Certified Agentforce Field Service and Operations Consultant ✅ Salesforce Certified Omnistudio Consultant ✅ Salesforce Certified CRM Analytics and Einstein Discovery Consultant ✅ Salesforce Certified System Architect ✅ Salesforce Certified Platform Identity and Access Management Architect ✅ Salesforce Certified CPQ Administrator ✅ Salesforce Certified Agentforce Service Consultant ✅ Salesforce Certified Marketing Cloud Engagement Specialist ✅ Salesforce Certified Platform Development Lifecycle and Deployment Architect ✅ Salesforce Certified Platform Integration Architect ✅ Salesforce Certified Application Architect ✅ Salesforce Certified Platform Data Architect ✅ Salesforce Certified Platform Sharing and Visibility Architect ✅ Salesforce Certified Agentforce Sales Consultant ✅ Salesforce Certified Platform App Builder ✅ Salesforce Certified Experience Cloud Consultant ✅ Salesforce Certified Platform Administrator ✅ Salesforce Certified Platform Developer 🏅HubSpot Certifications ✅ HubSpot Sales Hub Software Certified ✅ HubSpot Digital Marketing Certified ✅ HubSpot Content Marketing Certified ✅ HubSpot Social Media Certified ✅ HubSpot Reporting Certified ✅ HubSpot SEO Certified ✅ HubSpot Sales Management Certified ✅ HubSpot Inbound Certified ✅ HubSpot Inbound Sales Certified ✅ HubSpot Inbound Marketing Certified Whether you're implementing Salesforce for the first time, cleaning up an existing org, integrating multiple business systems, or planning your next CRM transformation, I can help you build a solution that's scalable, maintainable, and aligned with your business goals. Tell me what isn't working. I'll help you fix it.

Hi! I’m Shubham, a dedicated Customer Support and eCommerce freelancer with 1+ year of experience helping businesses deliver smooth customer experiences. I specialize in: Customer Support: Email, chat, and order management (Shopify, Zendesk, Freshdesk) eCommerce Operations: Handling product listings, returns, and tracking updates Problem Solving: Quick, professional responses that turn issues into positive experiences Confidential & Reliable: Skilled in maintaining trust while managing sensitive client data What you can expect when working with me: ✔️ Fast response times ✔️ Clear and professional communication ✔️ Accurate order handling and issue resolution ✔️ A partner who cares about your customer satisfaction as much as you do I’ve successfully supported Shopify stores, handled subscription management, and managed disputes with professionalism. Let me help you save time, reduce stress, and keep your customers happy.