Hire the Best Customer Support Freelancers
in India

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

Data Entry Specialist | Lead Generation Expert | Virtual Assistant I'm Sukhada, a full-time freelancer with over 10 years of experience in Data Entry, Lead Generation, Internet Research, Company Research, List Building, Administrative Support, and Virtual Assistance. I help businesses keep their data accurate, organized, and up to date. I have experience with Shopify product listings, WordPress content uploads, CRM data entry, data cleaning, PDF conversion, and property research. I work confidently with Microsoft Excel, Google Sheets, Airtable, and other business tools to deliver high-quality results. I pay close attention to detail and focus on Accuracy Verification to ensure every task is completed correctly. I also maintain clear and professional Email Communication throughout every project, making collaboration smooth and efficient. If you're looking for a reliable freelancer who delivers accurate work on time, I'd be happy to help. Feel free to get in touch to discuss your project.

I’m Sagandeep TOP-RATED PLUS Freelancer (Among the top 3% on Upwork), working as a Virtual Assistant, Web Developer, App Developer, and Video Editor, I bring a comprehensive skill set and a strong commitment to delivering exceptional results to every project. Virtual Assistant: With a proven track record as a Virtual Assistant, I've supported numerous businesses and individuals in various administrative capacities. My services encompass email management, calendar scheduling, extensive research, data entry, and workflow optimization. My attention to detail and efficient time management will help streamline your daily operations and ensure your productivity soars. Web Development: Web development is one of my core strengths, and I pride myself on being a full-stack developer, with expertise in both front-end and back-end technologies. My technical expertise spans HTML, CSS, JavaScript, React, Angular, Vue.js, Node.js, Python, and various content management systems. Whether you're looking for a personal blog, a dynamic e-commerce platform, or a corporate website, I have the knowledge and creativity to transform your vision into an eye-catching and responsive reality. I'm adept at building robust and efficient databases, ensuring your website functions flawlessly. App Development: My extensive experience in app development spans both Android and iOS platforms. I've successfully conceptualized, designed, and launched apps for a variety of purposes, including productivity, entertainment, and e-commerce. Collaborating closely with you, I'll turn your app ideas into user-friendly, feature-rich, and visually appealing applications that resonate with your target audience and drive your business objectives. Video Editing: In today's digital world, video content is a cornerstone of engagement. My video editing services cover the entire spectrum, from cutting and enhancing footage to adding captivating effects and graphics. Whether your needs revolve around marketing, educational tutorials, or creative projects, I'll craft video content that captures attention, conveys your message, and ensures a lasting impact. I'm deeply passionate about delivering top-quality work, meeting deadlines consistently, and surpassing client expectations. My central mission is to bolster your success by providing tailored solutions that align perfectly with your unique needs and goals. Your satisfaction is paramount, and I'm always ready to engage in an in-depth discussion about your projects and vision. Please don't hesitate to reach out to me to discuss your specific requirements or explore my extensive portfolio. I'm enthusiastic about the prospect of collaborating with you and playing a vital role in the success of your projects. Thank you for considering my profile, and I'm eagerly looking forward to the opportunity of working closely with you. Best regards, Sagandeep

Hi, I’m Kunwar, a reliable, multi-skilled customer success, sales, and tech support specialist with over 10 years of experience supporting SMEs and global brands, including Automattic, AT&T, and TATA Teleservices. I excel in providing customer support via email, chat, and phone with a client-first mindset, technical fluency, and excellent communication skills. Skills and qualities that make me a strong candidate for customer support roles: - Proactive problem-solver who anticipates and resolves issues to prevent recurrence. - Passionate about helping people. - Flexible availability across US, UK, and EU time zones. - Able to translate complex technical concepts into plain English. - Detail-oriented with excellent time management and organizational skills. Tools I've mastered in previous roles: Helpdesk: Zendesk, LiveAgent, Salesforce Service Cloud CRM: Salesforce, HubSpot, Amdocs, Oracle Collaboration: Slack, Asana, Discord Voice calling: Avaya, RingCentral AI Efficiency: ChatGPT, Grammarly, DeepSeek I'm a fast learner who continually adapts to new tools and technologies to stay ahead. Let’s connect if you need: - A reliable first line of defense for your support queue. - A technical ally who bridges the gap between users and developers. - An expert to handle growing ticket volumes without chaos.

I help e-commerce and SaaS brands keep operations running smoothly and customers happy, so the day to day runs with minimal oversight from you. My focus is e-commerce operations and customer support: Shopify fulfillment, order and inventory management, supplier coordination, and fast, empathetic support across email, live chat, and phone. I also build tools and automations that make the whole operation faster. I am a Top Rated Plus freelancer with a 95 percent job success score and more than 13,800 hours on Upwork. On e-commerce, I handle the full cycle: building stores, creating product catalogues, and producing clean listings at scale. I built a bulk uploader that publishes thousands of accurate listings across Shopify, eBay, Amazon and Walmart, and a dashboard that tracks inventory, order fulfillment and sales in one view. For support, I provide pre sales and post sales help over live chat and email using Zendesk, Gorgias and similar tools, for global customers across the US, Europe, Asia and Australia. On the operations and logistics side, I have owned supply chain and fulfillment for a consumer brand on Shopify, built UK and EU logistics operations from the ground up, and worked as a sourcing agent managing suppliers, factory vetting and cross border documentation. In US freight brokerage I built workflow automations for daily operations, including posting thousands of loads on DAT and automating carrier and customer communication. I am proactive, organized and reliable, comfortable watching COGS and margins, and used to working with minimal supervision. My goal is to handle support and operations so dependably that the business runs on autopilot. If you want a high standard partner for e-commerce operations and support, let's connect.

Hi there, I’m Manjinder Kaur, a Top Rated Plus freelancer, 100% client success score with 15+ years of experience in Customer Support, Operations, and Virtual Assistance. I help e-commerce and SaaS companies deliver outstanding customer experiences, improve processes, and build trust through fast, empathetic, and consistent communication. I’ve worked with Walmart for 8 years as a Consumer Protection and Operations Manager, and for the last 7 years, I’ve been supporting global e-commerce brands across 10+ countries through Upwork, handling everything from customer queries and returns to process training and performance reporting. I understand the full customer journey, what frustrates customers, what keeps them loyal, and how to turn a negative experience into a positive one. I treat every project like my own business, ensuring smooth operations, happy customers, and fewer escalations. 💼 Services I Offer ⭐ Customer Support & Administration • Email and Live Chat Support (Gorgias, Zendesk, Zoho, Salesforce, HubSpot, Intercom, Freshdesk) • Handling Complaints, Escalations, and Feedback • Replying to Online Reviews (Google, Trustpilot, Amazon, Social Media) • CRM Data Entry, Order Tracking & Returns Management • Virtual Assistance & Calendar Management ⭐ Operations & Process Support • Coordinating with third-party Warehouses and Couriers • Handling Delivery Exceptions and Claims • SOP and Template Creation to Streamline Communication • Training and Onboarding New Staff • Performance Tracking, Feedback Reports & Process Improvement ⭐ E-commerce & Social Media • Shopify, eBay, Amazon Order Fulfillment • Product and Inventory Tracking • Responding to Social Media Comments & Reviews • Customer Engagement and Community Management 🧭 Why Work With Me ✅ 15+ years of hands-on experience across Customer Service and Operations ✅ Strong understanding of global e-commerce systems and customer behavior ✅ Proactive problem solver with minimal need for supervision ✅ Committed to long-term, stable partnerships and consistent quality ✅ Fluent in English with excellent written communication Let’s connect and discuss how I can help streamline your operations, improve customer satisfaction, and create processes that make your business run smoothly. Take a one-week trial, your satisfaction is guaranteed! Warm regards, Manjinder Kaur