Hire the Best Customer Support Freelancers
in India

Hi, I’m Kunwar, a reliable, multi-skilled customer success, sales, and tech support specialist with over 10 years of experience supporting SMEs and global brands, including Automattic, AT&T, and TATA Teleservices. I excel in providing customer support via email, chat, and phone with a client-first mindset, technical fluency, and excellent communication skills. Skills and qualities that make me a strong candidate for customer support roles: - Proactive problem-solver who anticipates and resolves issues to prevent recurrence. - Passionate about helping people. - Flexible availability across US, UK, and EU time zones. - Able to translate complex technical concepts into plain English. - Detail-oriented with excellent time management and organizational skills. Tools I've mastered in previous roles: Helpdesk: Zendesk, LiveAgent, Salesforce Service Cloud CRM: Salesforce, HubSpot, Amdocs, Oracle Collaboration: Slack, Asana, Discord Voice calling: Avaya, RingCentral AI Efficiency: ChatGPT, Grammarly, DeepSeek I'm a fast learner who continually adapts to new tools and technologies to stay ahead. Let’s connect if you need: - A reliable first line of defense for your support queue. - A technical ally who bridges the gap between users and developers. - An expert to handle growing ticket volumes without chaos.

Top Rated Plus Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

I help e-commerce and SaaS brands keep operations running smoothly and customers happy, so the day to day runs with minimal oversight from you. My focus is e-commerce operations and customer support: Shopify fulfillment, order and inventory management, supplier coordination, and fast, empathetic support across email, live chat, and phone. I also build tools and automations that make the whole operation faster. I am a Top Rated Plus freelancer with a 91 percent job success score and more than 13,600 hours on Upwork. On e-commerce, I handle the full cycle: building stores, creating product catalogues, and producing clean listings at scale. I built a bulk uploader that publishes thousands of accurate listings across Shopify, eBay, Amazon and Walmart, and a dashboard that tracks inventory, order fulfillment and sales in one view. For support, I provide pre sales and post sales help over live chat and email using Zendesk, Gorgias and similar tools, for global customers across the US, Europe, Asia and Australia. On the operations and logistics side, I have owned supply chain and fulfillment for a consumer brand on Shopify, built UK and EU logistics operations from the ground up, and worked as a sourcing agent managing suppliers, factory vetting and cross border documentation. In US freight brokerage I built workflow automations for daily operations, including posting thousands of loads on DAT and automating carrier and customer communication. I am proactive, organized and reliable, comfortable watching COGS and margins, and used to working with minimal supervision. My goal is to handle support and operations so dependably that the business runs on autopilot. If you want a high standard partner for e-commerce operations and support, let's connect.

I’m a Top Rated freelancer specializing in lead generation, customer support, and virtual assistance, helping businesses stay organized and efficient. With a 100% Job Success Score, I’m known for delivering reliable, high-quality work and professional communication. I have strong experience in Microsoft Excel, Google Sheets, and data management, ensuring accurate, well-structured, and error-free records. I assist with email management, scheduling, client communication, and daily administrative tasks to streamline operations. I also have experience with web scraping techniques and lead generation, including collecting targeted contact details, building prospect lists, and organizing data for outreach campaigns efficiently. I focus on precision, efficiency, and clear communication, ensuring every task is completed on time. I deliver high-quality, error-free work with strong attention to detail and on-time completion, helping business owners operate smoothly and focus on growth. ✅ ***MY SERVICES***: ⭐CORE SKILLS:: ✦ Virtual Assistance ✦ Executive Support ✦ Operations Management ✦ Customer Support ✦ Data Entry & Data Management ⭐TECHNICAL SKILLS:: ✦ Microsoft Excel ✦ Google Sheets ✦ Data Cleaning & Formatting ✦ Data Extraction & Data Mining ✦ CRM Management (HubSpot & others) ✦ Internet Research ⭐ADDITIONAL SKILLS:: ✦ Administrative Support ✦ Email Communication ✦ Web Research & Data Collection ✦ Document Conversion (PDF to Excel/Word) ✦ E-commerce Product Listing (Shopify, WordPress) ✦ Data Analysis & Reporting I take pride in providing error-free, high-quality work that meets deadlines and exceeds client expectations. Feel free to reach out to me if you need any of these services. I'm always happy to help and provide the best services. THANK YOU FOR VISITING MY PROFILE....STAY BLESSED Best regards! Safoora L.

I’m Sagandeep TOP-RATED PLUS Freelancer (Among the top 3% on Upwork), working as a Virtual Assistant, Web Developer, App Developer, and Video Editor, I bring a comprehensive skill set and a strong commitment to delivering exceptional results to every project. Virtual Assistant: With a proven track record as a Virtual Assistant, I've supported numerous businesses and individuals in various administrative capacities. My services encompass email management, calendar scheduling, extensive research, data entry, and workflow optimization. My attention to detail and efficient time management will help streamline your daily operations and ensure your productivity soars. Web Development: Web development is one of my core strengths, and I pride myself on being a full-stack developer, with expertise in both front-end and back-end technologies. My technical expertise spans HTML, CSS, JavaScript, React, Angular, Vue.js, Node.js, Python, and various content management systems. Whether you're looking for a personal blog, a dynamic e-commerce platform, or a corporate website, I have the knowledge and creativity to transform your vision into an eye-catching and responsive reality. I'm adept at building robust and efficient databases, ensuring your website functions flawlessly. App Development: My extensive experience in app development spans both Android and iOS platforms. I've successfully conceptualized, designed, and launched apps for a variety of purposes, including productivity, entertainment, and e-commerce. Collaborating closely with you, I'll turn your app ideas into user-friendly, feature-rich, and visually appealing applications that resonate with your target audience and drive your business objectives. Video Editing: In today's digital world, video content is a cornerstone of engagement. My video editing services cover the entire spectrum, from cutting and enhancing footage to adding captivating effects and graphics. Whether your needs revolve around marketing, educational tutorials, or creative projects, I'll craft video content that captures attention, conveys your message, and ensures a lasting impact. I'm deeply passionate about delivering top-quality work, meeting deadlines consistently, and surpassing client expectations. My central mission is to bolster your success by providing tailored solutions that align perfectly with your unique needs and goals. Your satisfaction is paramount, and I'm always ready to engage in an in-depth discussion about your projects and vision. Please don't hesitate to reach out to me to discuss your specific requirements or explore my extensive portfolio. I'm enthusiastic about the prospect of collaborating with you and playing a vital role in the success of your projects. Thank you for considering my profile, and I'm eagerly looking forward to the opportunity of working closely with you. Best regards, Sagandeep

Availability: Full-time freelancer, 𝟰𝟬+ hours/week, open to long-term collaborations. I’m a Full-Stack & AI Engineer with 10+ years of experience building web and mobile applications and 3+ years of specialized experience in AI and Large Language Models (LLMs). I design, develop, and deploy production-grade platforms, from scalable SaaS dashboards to AI-powered assistants, RAG systems, and voice agents. I work end-to-end: architecture → backend → frontend → cloud deployment, with a focus on clean code, maintainable systems, and high performance. Over the past few years, I’ve delivered solutions that integrate AI/LLM pipelines, vector search, real-time chat, and voice agents for enterprise and startup clients. 🤖 AI & LLM Expertise - MCP Server Development: Designing and integrating custom MCP servers for AI agents, enabling structured tool usage, external system integrations, database querying, and API orchestration. - Fine-Tuning: Persona creation, Q&A systems, and domain-specific models (medical, legal) using Mistral and Llama 3. - Synthetic Dataset Generation: Streamlining LLM training with high-quality datasets. - Evaluation Frameworks: Assessing LLM performance with custom metrics. - Cloud Deployment: Deploying LLMs on AWS and GCP. - AI Agents & Voice Bots: Proficient with LiveKit, Retail AI, OpenAI. - Open-Source Deployment: Expertise deploying models like vLLM on AWS/GCP/RunPod using SkyPilot. 🛠️ 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀 & 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀 ➜ LLM Tools: LangChain, Langsmith, Langfuse , Hugging Face, Transformers. ➜ Vector Databases: Chroma, FAISS, Pinecone, Qdrant , Opensearch ➜ AI Workflows: Flowise AI, LangFlow, StackAI. 🛠️ 𝗙𝘂𝗹𝗹 𝗦𝘁𝗮𝗰𝗸 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 ➜ Languages & Frameworks: Python, Node.js, ReactJS. ➜ Database Management: MongoDB, MySQL, PostgreSQL , Supabase , FIrebase ➜ Frontend & Backend Integration: Seamlessly connecting APIs and user interfaces. 🌟 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 ➜ Open-Source LLMs: Proficiency in LLAMA 3, Mistral 7B, and Mixtral 8x7B. ➜ Prompt Engineering: Expertise in techniques like Chain of Thought, Few-shot Prompting, and Self-Reflection. ➜ Fast Inference: Implementing high-speed solutions with vLLM . 🌟 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? With over 10 years of experience, I deliver scalable, cutting-edge solutions tailored to your project’s needs. Whether it's advanced AI models, MCP server development, LLM optimization, or full-stack development, I ensure top-notch results every time. Let’s collaborate to bring your ideas to life!