Hire the Best Customer Retention Strategy Freelancers
in India

Top Rated Plus on Upwork with 100% Job Success Score, 38,000+ hours, and 84 completed projects, I help businesses improve customer experience, streamline operations, manage projects and teams, and build efficient processes—with AI integrated into the way I work. My work spans customer success, operations, and CRM management for SaaS, eCommerce, education, and service-based businesses — with a particular focus on client retention, dispute resolution, and building systems that keep teams and processes running smoothly without constant oversights. Core Expertise: Customer Success & Retention | Customer Support Operations | Client Onboarding | Community Management | Sales & Lead Management | Dispute Resolution & Retention | Operations Management | Project Management | Team Management | Client Communication | Process Improvement | SOP Development | CRM Management | Workflow Design | Business Coordination | eCommerce Operations Tools & Platforms: CRM, Sales & Customer Management: GoHighLevel, Close CRM, TimelinesAI, Salesforce Project & Team Management: Asana, ClickUp, Slack AI & Automation: Claude, ChatGPT, Zapier, Make, n8n Community & Digital Platforms: SKOOL, WHOP eCommerce: Amazon Seller Central, Keepa, Helium 10, Shopify, Thrivecart, Intercom Outreach & Email: HubSpot (campaigns), Instantly (cold email), MailerLite, Kit (ConvertKit) Office & Docs: Notion, Canva, Outlook, OneDrive, basic WordPress admin Accounting: Xero AI & Automation: I treat AI and automation as practical tools, not buzzwords — using them to improve communication, streamline repetitive tasks, and keep processes and documentation clear and current

Hi, I’m Priyam, a Customer Success professional with extensive experience in client-facing roles, helping businesses retain customers, improve product adoption, and realize measurable value from SaaS products. I specialize in working with SaaS companies, startups, and service providers who want their customers to: Successfully onboard Adopt the product naturally Reduce churn risks Expand and upgrade through value realization 🔹 What I Help You With ✅ Customer onboarding & first value realization ✅ Product adoption & usage improvement ✅ Customer health monitoring & churn prevention ✅ QBR preparation & value storytelling ✅ Proactive customer engagement strategies ✅ Managing multiple customer accounts efficiently I strongly believe that customers don’t renew because of features — they renew because of outcomes. My approach is empathetic, structured, and proactive, ensuring customers feel supported, confident, and successful. 🔹 Tools & Platforms I Work With Gainsight (End User – Health Scores, Cockpit, Timeline, 360, Dashboards) CRM tools (Salesforce-based workflows understanding) SaaS customer lifecycle frameworks Customer health & usage analysis Ticket and issue pattern analysis 🔹 Why Clients Choose Me ✔ Strong communication & listening skills ✔ Outcome-driven CSM mindset ✔ Calm handling of at-risk customers ✔ Focus on long-term value, not short-term fixes ✔ Ability to explain complex tools in simple terms Whether you need help setting up customer success workflows, reducing churn, or improving customer engagement, I’ll work as an extension of your team — not just a freelancer. 📩 Let’s discuss how I can help your customers succeed.

Hey there, If you are running a fast-growing Shopify store, you shouldn't be spending your weekends worrying about flow logic, broken integrations, or drafting campaign calendars. You need a trusted expert who can take ownership of your retention marketing and just make it work. I help direct-to-consumer lifestyle and apparel brands maximize their revenue through data-driven Klaviyo Email and SMS marketing. From complex technical migrations to high-converting copywriting, I manage the entire lifecycle so you can focus on scaling your business. How I Help Your Brand Scale: ✅ Full-Scale Audit & Migration: Clean up messy accounts, fix deliverability issues, or smoothly migrate your entire ecosystem from platforms like Listrak or Mailchimp to Klaviyo. ✅ Turnkey Campaign Management: Planning, copywriting, and executing highly tailored weekly campaigns that resonate with your audience and protect your margins. ✅ Predictable Revenue Flows: Setting up automated sequences that trigger based on exact customer behavior, ensuring you monetize every step of the buyer’s journey. Why Work With Me? ✅ 8+ Years of Experience: I've worked across the US, UK, and Canadian markets, understanding exactly what drives premium consumer behavior. ✅ Deep Tech Integration: I know how to make Shopify Plus, Klaviyo, and your SMS platforms talk to each other seamlessly. ✅ Clear Communication: I operate on US time zones, provide transparent data reporting, and focus strictly on metrics that matter (ROI and Repeat Purchase Rate, not just open rates). Let’s stop leaving money on the table. Send me an invite, and let’s look at your current Klaviyo setup to see where we can find some quick wins.

Most businesses don’t need another ad manager. They need someone who understands how growth actually works across acquisition, onboarding, retention and monetization. That’s where I come in. I’m a growth operator with 11+ years of experience helping startups and scaled brands grow profitably across fintech, SaaS, travel tech, ecommerce and consumer internet. My background spans both strategic leadership and hands-on execution so I’m equally comfortable diagnosing broken growth economics at the business level or getting deep into campaign, funnel, attribution and conversion details. I’ve led growth across brands like Spocket, Paytm, MobiKwik, Goibibo and TripHobo, managing growth programs from early experimentation to scaled acquisition engines. 🚀 Selected outcomes: Spocket - Scaled new subscriber acquisition 3X in 7 months while managing ~$300K/month in paid spend at profitable CAC:LTV ratio of 1:3. Goibibo - Grew room nights 40% YoY while improving ROAS 34% on $9M+ annual paid budgets TripHobo - Increased tours orders 55% MoM while reducing CPA 80%, improving ROAS 330% in 2 months Paytm - Scaled motor insurance GMV 9X in 12 months MobiKwik - Grew monthly transacting users from 1M to 1.3M 🚀 How I typically help clients: - Paid acquisition strategy & scaling (Meta / Google/TikTok/X/Reddit/Linkedin) - CAC / LTV diagnosis & growth economics - Funnel conversion optimization - Attribution & measurement strategy - Growth experimentation frameworks - Retention / monetization strategy (Email/Push/SMS/Whatsapp Flows) - Fractional growth leadership for startups and scaling brands 🚀 Best fit clients: I work best with founders and growth-stage businesses that: - are already or looking to start spending on acquisition - need sharper growth economics - want strategic ownership, not just campaign execution - care about profitable scaling 🚀 Working model: Depending on the need, I work as: - strategic consultant - fractional growth leader - acquisition growth partner If you need more than campaign management and want someone who can think like an operator while executing like a specialist, let’s talk.

You don’t have to pump-in more ad budgets to boost revenue and customer retention. Hate Churn? Love Retention? Love Revenue Growth? Great! Glad to have you here :) I managed omni-channel marketing automation campaigns for over 15 brands in the past 7 years to improve user engagement, retention, cross-selling, upselling, and reduce churn. Below are details: ‣ Omni-channel Marketing Automation - Strategy & implementation ‣ Channels: Push notifications, In-app messaging, Email, On-site messaging, SMS, WhatsApp, Remarketing, & Connectors ‣ User journey orchestration ‣ Retention and churn rate optimization ‣ Campaign Management - Plan, Implement, Test, & Optimize ‣ Custom and predictive segmentation ‣ Behavioural Trends ‣ Personalized communication ‣ Analytics and insights ‣ Onboarding and setup How about we connect over a free discovery call to understand your product, goals, and challenges? I look forward to connecting with you :) Best, Chandra ------------- MoEngage | CleverTap | WebEngage | eCommerce | Retention | CLM(Customer Lifecycle Management)

With over 15 years of experience in Client Success Management and Customer Support, I help businesses deliver exceptional customer experiences, improve retention, and build long-term client relationships. As a Client Success Manager, I focus on proactive engagement—ensuring customers achieve value, reducing churn, and turning users into loyal advocates. As a Customer Support Specialist, I bring strong expertise in resolving complex technical and non-technical issues across chat, email, and phone, always with a professional and empathetic approach. I have extensive experience supporting SaaS products, Office 365, Exchange, SharePoint, OneDrive, Outlook, web hosting services, networking, WordPress plugins, billing, and order processing. I’m highly skilled in handling escalations, negative reviews, and high-volume support environments while maintaining customer satisfaction. I’m proficient with leading tools including Zendesk, Freshdesk, Helpscout, JIRA, HubSpot, WHMCS, and various live chat platforms, enabling seamless support operations and efficient ticket management. As a Microsoft Certified Professional (MCSA), I bring strong technical knowledge in Windows Server, IIS, cPanel, Plesk, CRM systems, and networking, allowing me to bridge the gap between technical teams and customers effectively. ✔ Strong focus on customer retention and success ✔ Expertise in handling complex and high-priority cases ✔ Excellent communication with global clients ✔ Proven ability to multitask in fast-paced environments I am proactive, reliable, and committed to representing your brand with professionalism and care. My goal is simple—to enhance customer satisfaction, strengthen relationships, and contribute to your business growth. Let’s work together to create outstanding client experiences.