Hire the Best Customer Retention Strategy Freelancers
in India

🗣️ "Chetna increased our retention revenue from 3.7% to 35.97% in 60 days." I use your customer behavior data to help you unlock $100k-$1M in profit from repeat customers. You watch 80% of your first-time buyers leave you by Order 3. Less than 10% see Order 4. You see it coming every month. You can't stop it. Your email marketer shows you Klaviyo dashboards, instead of actually increasing ltv. You asked for retention. They show you open rates. Your flows still run the defaults you set on day one. You meant to fix it. It's been months. You stacked the discounts to bring them back. They never bought again from you anyway. You're not a discount brand. You've become one. // 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗲𝗹𝗶𝘃𝗲𝗿: // ↳ Fix everything above 👆 ↳ Help you stop losing customers in the first 30 days. (the single most expensive moment) ↳ Make customers stay longer ↳ Buy more often ↳Become more profitable ↳ Form habits ↳ Improve payback ↳ Increase cash flow durability // 𝗜 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵: // DTC brands doing $100K–$5M/month who are scaling paid acquisition and starting to feel the pressure on margins. Typically: health, wellness, beauty, food & beverage, or any consumable with a natural repurchase cycle. // 𝗔 𝗳𝗲𝘄 𝘁𝗵𝗶𝗻𝗴𝘀 𝗜'𝗺 𝗻𝗼𝘁: // — I'm not a virtual assistant — I'm not an email copywriter — I'm not the right fit for brands that just want "more emails sent." // 𝗧𝗵𝗲 𝗕𝗿𝗮𝗻𝗱𝘀 𝗜’𝘃𝗲 𝗪𝗼𝗿𝗸𝗲𝗱 𝗪𝗶𝘁𝗵 // 💊Health & Supplements Huge Supplements | Atlantic Naturals | The Denman Island Tea Company | Total Derma | Newtraceuticals ✨Fashion & Lifestyle Noire Blanc | Dubai List | Shop Lily | GetSnugly 🌎 And 20+ more across beauty, pets, and home. Send me a quick message with your site link. Keywords: email marketing, klaviyo, cohort models, LTV, channel-level CAC analysis, contribution margin, lifetime value, ecommerce, retention

Most businesses don’t need another ad manager. They need someone who understands how growth actually works across acquisition, onboarding, retention and monetization. That’s where I come in. I’m a growth operator with 11+ years of experience helping startups and scaled brands grow profitably across fintech, SaaS, travel tech, ecommerce and consumer internet. My background spans both strategic leadership and hands-on execution so I’m equally comfortable diagnosing broken growth economics at the business level or getting deep into campaign, funnel, attribution and conversion details. I’ve led growth across brands like Spocket, Paytm, MobiKwik, Goibibo and TripHobo, managing growth programs from early experimentation to scaled acquisition engines. 🚀 Selected outcomes: Spocket - Scaled new subscriber acquisition 3X in 7 months while managing ~$300K/month in paid spend at profitable CAC:LTV ratio of 1:3. Goibibo - Grew room nights 40% YoY while improving ROAS 34% on $9M+ annual paid budgets TripHobo - Increased tours orders 55% MoM while reducing CPA 80%, improving ROAS 330% in 2 months Paytm - Scaled motor insurance GMV 9X in 12 months MobiKwik - Grew monthly transacting users from 1M to 1.3M 🚀 How I typically help clients: - Paid acquisition strategy & scaling (Meta / Google/TikTok/X/Reddit/Linkedin) - CAC / LTV diagnosis & growth economics - Funnel conversion optimization - Attribution & measurement strategy - Growth experimentation frameworks - Retention / monetization strategy (Email/Push/SMS/Whatsapp Flows) - Fractional growth leadership for startups and scaling brands 🚀 Best fit clients: I work best with founders and growth-stage businesses that: - are already or looking to start spending on acquisition - need sharper growth economics - want strategic ownership, not just campaign execution - care about profitable scaling 🚀 Working model: Depending on the need, I work as: - strategic consultant - fractional growth leader - acquisition growth partner If you need more than campaign management and want someone who can think like an operator while executing like a specialist, let’s talk.

Hi, I’m Priyam, a Customer Success professional with extensive experience in client-facing roles, helping businesses retain customers, improve product adoption, and realize measurable value from SaaS products. I specialize in working with SaaS companies, startups, and service providers who want their customers to: Successfully onboard Adopt the product naturally Reduce churn risks Expand and upgrade through value realization 🔹 What I Help You With ✅ Customer onboarding & first value realization ✅ Product adoption & usage improvement ✅ Customer health monitoring & churn prevention ✅ QBR preparation & value storytelling ✅ Proactive customer engagement strategies ✅ Managing multiple customer accounts efficiently I strongly believe that customers don’t renew because of features — they renew because of outcomes. My approach is empathetic, structured, and proactive, ensuring customers feel supported, confident, and successful. 🔹 Tools & Platforms I Work With Gainsight (End User – Health Scores, Cockpit, Timeline, 360, Dashboards) CRM tools (Salesforce-based workflows understanding) SaaS customer lifecycle frameworks Customer health & usage analysis Ticket and issue pattern analysis 🔹 Why Clients Choose Me ✔ Strong communication & listening skills ✔ Outcome-driven CSM mindset ✔ Calm handling of at-risk customers ✔ Focus on long-term value, not short-term fixes ✔ Ability to explain complex tools in simple terms Whether you need help setting up customer success workflows, reducing churn, or improving customer engagement, I’ll work as an extension of your team — not just a freelancer. 📩 Let’s discuss how I can help your customers succeed.

With over 15 years of experience in Client Success Management and Customer Support, I help businesses deliver exceptional customer experiences, improve retention, and build long-term client relationships. As a Client Success Manager, I focus on proactive engagement—ensuring customers achieve value, reducing churn, and turning users into loyal advocates. As a Customer Support Specialist, I bring strong expertise in resolving complex technical and non-technical issues across chat, email, and phone, always with a professional and empathetic approach. I have extensive experience supporting SaaS products, Office 365, Exchange, SharePoint, OneDrive, Outlook, web hosting services, networking, WordPress plugins, billing, and order processing. I’m highly skilled in handling escalations, negative reviews, and high-volume support environments while maintaining customer satisfaction. I’m proficient with leading tools including Zendesk, Freshdesk, Helpscout, JIRA, HubSpot, WHMCS, and various live chat platforms, enabling seamless support operations and efficient ticket management. As a Microsoft Certified Professional (MCSA), I bring strong technical knowledge in Windows Server, IIS, cPanel, Plesk, CRM systems, and networking, allowing me to bridge the gap between technical teams and customers effectively. ✔ Strong focus on customer retention and success ✔ Expertise in handling complex and high-priority cases ✔ Excellent communication with global clients ✔ Proven ability to multitask in fast-paced environments I am proactive, reliable, and committed to representing your brand with professionalism and care. My goal is simple—to enhance customer satisfaction, strengthen relationships, and contribute to your business growth. Let’s work together to create outstanding client experiences.

Hi, I'm Surbhi, a Growth Marketing professional with 9+ years of experience working across D2C brands, B2B firms, and everything in between from early-stage startups to established businesses across healthcare, EdTech, real estate, SaaS, investment banking, and more. I specialise in building marketing systems that generate leads, convert customers, and retain them - not one-off campaigns, but repeatable growth engines across the full funnel. What I work on: CRM, Automation & Lifecycle Marketing I build and manage automated customer journeys covering welcome sequences, abandoned cart flows, retention campaigns, and re-engagement connecting behaviour to messaging across the full customer lifecycle. I've worked across a wide range of platforms including Klaviyo, Mailchimp, HubSpot, ActiveCampaign, Adestra, Force24, WATI, Msgboxx and Zoko. If your stack is different, I adapt quickly, the strategy and logic transfers regardless of the platform. LinkedIn Strategy & Thought Leadership I manage LinkedIn presence for founders, C-level executives, and company pages, building content engines around GTM strategy, investment, PropTech, AI, and SaaS. If you're trying to build authority, generate inbound, or reach decision-makers organically on LinkedIn, this is a core strength. Performance Marketing Experienced in planning, running, and optimising Meta and Facebook ad campaigns with a focus on lead quality, CPL efficiency, audience segmentation, and geo-targeted campaign structures. I've worked across healthcare, recruitment, and consumer research niches, and I'm comfortable managing campaigns independently from brief to reporting. Website Revamp, Brand Strategy & Content I support founders and marketing teams across the full brand development cycle from initial discovery and brand alignment documentation through to website copywriting, metadata, technical QA, and cross-channel launch. Deliverables have included brand alignment documents, whitepapers, case studies, website revamps, and public rebrand rollouts always coordinating with designers and developers and working through stakeholder approval at each stage. SEO, Content & Link Building I write SEO-optimised content and manage outreach-based link building campaigns, guest posts, resource page placements, and broken link building. I'm also experienced in producing whitepapers, case studies, and long-form content across a range of industries. If your niche isn't listed, that's not a barrier I research deeply before I execute. Industries I've worked across: I've worked with clients in healthcare, EdTech, real estate, PropTech, investment banking, SaaS, AI, D2C, eCommerce, sports, lifestyle, and web development and I adapt quickly to new sectors. If your industry isn't listed, that's not a barrier; most marketing fundamentals transfer and I research deeply before I execute. Tools I've worked with: I've worked across a wide range of marketing platforms and pick up new tools quickly. Some I've used extensively include Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Adestra, Force24, WATI, Zoko, Shopify, Dripify, HeyReach, LinkedIn Helper, Meta Ads Manager, Google Search Console, Ahrefs, Canva, Pipedrive, Apollo, Lemlist, and Snov, Posthero but if your stack is different, I'm comfortable learning and adapting. The strategy and logic transfers regardless of the platform. Where I've worked: I've collaborated with clients across India, the UK, UAE, USA, Switzerland, Japan, Saudi Arabia, China, Indonesia, and Morocco adapting to different markets, time zones, and communication styles. I'm comfortable owning end-to-end execution independently or working as part of a team across time zones, industries, and growth stages. Whether you need a strategist who can execute or an executor who thinks strategically, I'm built for both. Let's talk about what you're building.

Hey there, If you are running a fast-growing Shopify store, you shouldn't be spending your weekends worrying about flow logic, broken integrations, or drafting campaign calendars. You need a trusted expert who can take ownership of your retention marketing and just make it work. I help direct-to-consumer lifestyle and apparel brands maximize their revenue through data-driven Klaviyo Email and SMS marketing. From complex technical migrations to high-converting copywriting, I manage the entire lifecycle so you can focus on scaling your business. How I Help Your Brand Scale: ✅ Full-Scale Audit & Migration: Clean up messy accounts, fix deliverability issues, or smoothly migrate your entire ecosystem from platforms like Listrak or Mailchimp to Klaviyo. ✅ Turnkey Campaign Management: Planning, copywriting, and executing highly tailored weekly campaigns that resonate with your audience and protect your margins. ✅ Predictable Revenue Flows: Setting up automated sequences that trigger based on exact customer behavior, ensuring you monetize every step of the buyer’s journey. Why Work With Me? ✅ 8+ Years of Experience: I've worked across the US, UK, and Canadian markets, understanding exactly what drives premium consumer behavior. ✅ Deep Tech Integration: I know how to make Shopify Plus, Klaviyo, and your SMS platforms talk to each other seamlessly. ✅ Clear Communication: I operate on US time zones, provide transparent data reporting, and focus strictly on metrics that matter (ROI and Repeat Purchase Rate, not just open rates). Let’s stop leaving money on the table. Send me an invite, and let’s look at your current Klaviyo setup to see where we can find some quick wins.