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Clients rate Customer Retention Strategy professionals
Rating is 4.7 out of 5.
4.7/5
based on 658 client reviews
  • $38 hourly
    I can significantly improve your customer retention & customer loyalty and make repeat business the norm. With deep corporate experience, I have been focussing on Customer Relationship Management for entrepreneurs and small businesses since 2011. I think of prospects as potential customers, so they form part of the CRM strategy. FACT: It can cost up to 5 times more to acquire a new customer than it is to retain one. WHAT DO I DO? I help you to turn prospects into customers and then keep them for life. HOW? ๐Ÿ”น I create a customer relationship strategy customised for your business; ๐Ÿ”น I review your existing email marketing strategy and content to help you optimise your database ๐Ÿ”น I help you to not only to retain your customers, but turn them into raving fans; ๐Ÿ”น I map out your sales funnel or customer journey with you, to delight both prospects and customers; ๐Ÿ”น I create content for you to engage with your customers regularly, sharing value-added information; ๐Ÿ”น I develop drip campaigns to turn prospects into customers; ๐Ÿ”น I help you to re-engage with dormant customers, so that they start buying again. WHAT ARE THE BENEFITS? ๐Ÿ”น Increased customer retention ๐Ÿ”น Increased customer loyalty ๐Ÿ”น A great customer experience ๐Ÿ”น Repeat business ๐Ÿ”น Referrals ๐Ÿ”น Increased revenue and profits ๐Ÿ”น Increased conversion rates WHAT IS MY EXPERIENCE? I spent 18 years in the Corporate world, always wearing a Customer Relationship Management (CRM) hat. It quickly became a passion and when I launched my own business in 2011, there was no doubt in my mind about what I wanted to do. My main focus area is to assist entrepreneurs and small to medium sized businesses to nurture their leads, retain their existing customers, increase repeat business, get better referrals and grow their revenue. Let me help you with what I am good at, so that you can focus on running your business. RemotaniaTribe
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Customer Experience
    Email Marketing
    Social Media Content
    Customer Relationship Management
    Customer Engagement
    Customer Satisfaction
    Sales Funnel Copywriting
    Sales Funnel Builder
    Email Marketing Strategy
    Content Writing
    English
  • $50 hourly
    Are you struggling with low Conversion Rates and Customer Retention in your e-commerce business? Is your Email Marketing Strategy falling short of expectations? No need to worry because I specialize in solving these specific challenges for e-commerce stores. Here's what I can do for you: ๐Ÿ“ˆ**Email Marketing Strategy** I develop a robust email marketing strategy that includes creating a comprehensive email marketing plan, providing recommendations for discounting strategies, implementing upsell strategies to enhance customer lifetime value, conducting A/B testing, and setting up automation sequences (flows). ๐Ÿ“š**List Segmentation and Campaigns** I use powerful list segmentation and predictive analytics to create highly profitable campaigns. By analyzing user behavior, website interactions, product performance, and specific segment characteristics, I develop effective email campaigns that maximize ROI. I provide a customized editorial **Campaign Calendar** to coordinate your future Email campaigns. This calendar is easily accessible, allowing you to check the scheduled campaigns and their corresponding send dates, providing you with flexibility and transparency. ๐Ÿš€**Automation (Flows)** Using metrics, I gain insights into your customers' purchase journeys and create relevant automated flows that drive their next purchases. I implement highly profitable flows, including welcome series, abandoned shopping carts, post-purchase follow-ups, and more. ๐ŸŽจ**Email Design** I leverage the latest trends and technologies to design captivating and highly effective emails. My approach helps your brand stand out in customers' inboxes and achieve your desired business results. ๐Ÿ“**Email Copywriting** I create compelling messaging that converts and is tailored to your target customers. With my assistance, you can effectively reach customers with the right messaging on their preferred channels. โœ”๏ธ**Performance Reporting** I provide you with detailed insights into your ongoing email performance. These reports cover important metrics such as open rates, click rates, conversion rates, and orders, among others. By analyzing these reports, you can identify areas for improvement and make data-driven decisions. ๐Ÿค“**Ongoing Optimization** My job doesn't end once automation and campaigns are set up. I analyze your strategy, setup, and metrics using data-driven methods to identify opportunities for optimization. Through A/B testing for emails, I aim to maximize conversions and increase ROI. Achieve stability and long-term growth with the services listed above. Impressive stats: up to 63% open rate, 4.3% click rate, 1.2% conversion rate, and 30.2% revenue from email and SMS. Are you ready to take your email marketing to the next level? Book a free consultation with me and discover how I can help boost your growth!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Email Deliverability
    Content Writing
    Customer Retention
    SMS
    Shopify
    Copywriting
    Email Marketing Strategy
    Audience Segmentation & Targeting
    Email Automation
    Marketing Strategy
    Email Design
    Email Campaign Setup
    Klaviyo
    Email Marketing
  • $100 hourly
    ๐Ÿ’Ž Top 1% on Upwork: Top Rated Plus and Expert-Vetted. I help SaaS and mobile apps boost retention by an average of 54% in 30 days, and engagement by an average of 232% in 3 months ๐Ÿš€๐Ÿ”ฅ๐Ÿ”ฅ My lifecycle messages have gone out over 100 million times to 25 million unique users! I help startups - SaaS, mobile, and e-commerce - make (a LOT) more revenue from their existing userbase. As the former marketing director and chief copywriter for a top 20 health & fitness app, my campaigns increased revenue by over 400% while lifting engagement, boosting retention, and driving over 100,000 5-star app store reviews. Now, as a consultant to high-growth startups, top apps, and enterprise companies, I oversee lifecycle campaigns that send 10s of millions of unique messages each month, meeting and exceeding business goals for my clients. I'm certified or experienced with a variety of CRMs including Braze, Hubspot, Customer.io, Clevertap, Klaviyo, and more. I'm not often available on Upwork. If you're ready to skyrocket your growth, reach out now before your competitors do! My specialties include: ๐Ÿš€ Helping SaaS and Mobile apps skyrocket conversions from trial to paid users ๐Ÿ‘” Helping B2B companies turn leads into MQLs ad SQLs ๐Ÿ’ฐ Reliably growing revenue from your existing userbase - stop burning money on ads! ๐Ÿ’ก All-in-one lifecycle marketing implementation: Design, copywriting, design, and optimization โœ๏ธ Email copywriting that cuts through objections and leaves prospects shouting "TAKE MY MONEY!" ๐ŸŒŽ Omnichannel approach: Email, SMS, Push, In-app, and more ๐Ÿ”ฌ A/B testing: More results every month from your current audience ๐Ÿ“ง Email marketing automation: Drive engagement and conversions while you focus on your product ๐Ÿค“ MarTech stack implementation: Instrumenting Product Analytics Platforms, CDPs, and more ๐Ÿงช Coordination with your product team to generate testable lifecycle messaging hypotheses ๐Ÿš€ Product launch, feature launch, and go-to-market messaging ๐Ÿงญ Customer onboarding design and optimization: Boost retention by getting more customers to that all-important "aha" moment on Day 1 โšซ And more! ---------------------------- Iโ€™ve delivered A-list lifecycle marketing results for over 40 SaaS/mobile apps, e-commerce stores, 2-sided marketplaces, and Enterprise clients. Here are some of my recent results: ๐Ÿ’Ž Helped a health and fitness company increase new signups to premium by 444% YoY with their annual holiday campaign. ๐Ÿ’Ž Improved day 1 upgrades to premium for a well-known mobile app in the beauty niche by 90%, adding almost $10k MRR per month. ๐Ÿ’Ž Created and tested a new post-install push notification which lead to a 40% increase in new users installing a publisher game in the first hour. ๐Ÿ’Ž Improved day 7 retention by 70% for a mental wellness app. ๐Ÿ’Ž Drove a 50% uplift to across-the-board conversions to premium for a large mobile app in the health and wellness niche, adding $4500 in extra MRR ๐Ÿ’Ž Helped an Enterprise-scale company in the media industry complete a migration to Braze in 3 months that they had been blocked on for over a year ----------- Here's what some of my previous clients had to say: "Trever's email, in-app, and web copy lead to a major uplift in customer retention, free trial sign-ups, conversions from "Trial" to "Paid", and website SEO rankings for our target keywords. If he's available, lock him down!" Joe Kindness, CEO AgencyAnalytics.com โ€œI had a product and a vision, but only a basic understanding of the marketing side of things. Trever helped me to map out and implement an evergreen launch sequence and now Iโ€™m more excited than ever to launch next quarter!โ€ Emma Brown, Owner Recipe Rockstar Academy โ€œI have two favourite things about Trever. One - obsession with understanding how to show value to users and producing results for the business. Two - no BS approach to getting things done and improving his work using data and qualitative feedback, all without losing sight of having fun through the process. This is a man that know his stuff." Diogo Freire, Product Strategist Carb Manager Ready to get started? Shoot me a message and let's chat about YOUR project today! Marketing Automation | Omnichannel Marketing | Retention Marketing| Push Marketing | SMS | Mobile Marketing | Email Marketing | App Marketing | Channel Marketing | CRM Marketing |Lifecycle Marketing | Braze | LeanPlum | Iterable | Clevertap | Amplitude | Heap | Looker | mParticle | MixPanel | AppsFlyer | ASO | Klaviyo | Hubspot || SaaS & Mobile Product Marketer | Artificial Intelligence [AI] [ChatGPT]
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Customer Retention
    Braze
    Customer Lifecycle Messaging
    Outreach Email Copywriting
    Mobile Marketing
    Email Copywriting
    Content Creation
    Campaign Copywriting
    Push Notifications
    Copywriting
    Content Marketing
    Email Automation
    CRM Automation
    Mobile Marketing Automation
  • $497 hourly
    I am a Klaviyo Platinum Master & the #1 certified consultant for ActiveCampaign, specializing in marketing automation and retention marketing. Retention marketing includes email & SMS, loyalty programs, CRM, and customer feedback programs. I have 20+ years brand, digital, and performance marketing strategy & analytics at many of the world's most prestigious ad agencies as an account strategist and digital thought leader, including Saatchi & Saatchi LA, Young & Rubicam (Y&R), and Digitas NYC. In 2009, I led social media & helped developed many award winning programs for American Express. I have a Masters Degree in account planning from the VCU Brandcenter. I built the award winning "Real regrowth" email/ CRM program for Rogaine - the winner of J&J's efficacy award and led customer journey communications for Mercedes-Benz (ie. the emails, SMS, and direct mail pieces you get after you buy a vehicle). I created and in 2018 sold a successful survey (Customer feedback) company and am the author of several children's books. I currently work with many well known ecommerce brands and famous (household name) celebrities & have network connections with the very best in the business in different marketing disciplines who I partner with for my client's benefit for things like high conversion direct response copywriting & YouTube marketing. To keep quality at the highest level, I only take on a few select clients at any one time. My Klaviyo sweet spot client is a 7-10 figure ecommerce store running Shopify who either dominates their niche or are looking to hyperscale their growth. Lately I have been specializing in fashion as well as health & nutrition verticals. Recently, I was the head of retention for Honeylove and I currently run the retention program at Sugarbear, the pioneer in vegan vitamin gummy bears. I have also worked with numerous other cool & well known ecommerce brands like 310Nutrition and Nightfood. For ActiveCampaign I specialize in infocourses, YouTube influencers, & service based businesses. I am regularly the #1 performer at Active Campaign as judged by their internal partner team, and am a long time certified consultant with them. I actively participate in their marketplace and contribute to their blog. I have deep relationships with and specialize in the following email/ marketing automation platforms: ** Active Campaign (#1 certified consultant) ** Klaviyo (Platinum Master Partner), ** Drip (certified consultant) ** Infusionsoft (certified partner) ** Zapier (Certified expert) ** Postmark (Transactional email) ** Gorgias (Elite Certified Partner) ** Okendo (Certified) ** LoyaltyLion/ Gatsby I provide "done for you" end-to-end set up, and "done with you" Active Campaign/ Klaviyo consulting services. - ActiveCampaign & Klaviyo audits & strategy - Customer journey strategy & customer feedback - A/B & multi-variate testing - Deliverability troubleshooting - Integrations - CRM - Advanced set up & monthly management - Analytics & optimization - Training & Consulting Well known brands hire me to help set up a brand new program from scratch, or help optimize/ squeeze more performance out of their existing email program. I have consulted with smaller or startup brands as well. I take a creative, data first approach to automating your customer journey with a focus on showing up in the inbox and delivering a great customer experience while improving LTV and taking pressure off (or enhancing) Top of funnel initiatives. If you need world class email/ SMS/ retention/ CRM/ marketing automation or have any questions, please feel free to reach out directly to see if we might be a good fit.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Loyalty Marketing
    Customer Transaction Email
    Email Marketing Consultation
    SMS
    Customer Retention
    Gorgias
    Shopify
    ActiveCampaign
    Marketing Automation
    Email Deliverability
    Email Marketing
    Marketing Strategy
    Klaviyo
    A/B Testing
  • $20 hourly
    I am here to give you my expertise in Amazon PL FBA Selling Services with the help of all technical tools, by which you have incredible outcomes in making HIGH sales & monthly revenue, monthly PROFIT & Asset Value. SERVICEs ARE: 1- Profitable Product Hunting, 2- Product Sourcing & Shipping 3- Product Profitable Keywords Research 4- Product Listing Optimization 5- Product Photography 6- Product Ranking 7- Social Media Marketing (Facebook, Instagram, ManyChat, Integromat & Zaiper etc) 8- PPC (Pay per Click) Management
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    SEO Keyword Research
    Amazon Seller Central
    Amazon PPC
    Alibaba Sourcing
    Amazon Listing Optimization
    Amazon FBA
    ManyChat
    Social Media Marketing
    Advertising Strategy
    Direct Marketing
    Customer Acquisition Strategy
  • $100 hourly
    Iโ€™m a proven growth professional who builds brands from the ground-up. An inquisitive person by nature, I find myself collaborating and doing my best work with teams at the intersection of product, marketing, data and finance to provide the consumers a cohesive, lasting brand experience. Teams of all sizes appreciate my ability to create a culture of experimentation, testing, learning and iterating to guide decisions that move the needle. My customer and data centric approach has helped brands cater to the consumerโ€™s preferences and build a strong feedback loop. My bias, at all times, is towards action and improvement. Services: Growth Modeling Customer Insights Customer Acquisition Retention and Engagement Strategy Pricing and Monetization Experimentation and Testing Niches Served: E-Commerce Marketplaces B2C Apps Company Size: $0-$1M $1M-$10M $10M-$50M $50M+ Roles I take up at client companies: Fractional CMO VP of Marketing Head of Growth I truly love helping teams build high growth and sustainable brands. Let's connect!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Customer Acquisition Strategy
    Consumer Research
    Lead Generation Strategy
    B2B Marketing
    Ecommerce
    Enterprise Software
    B2C Marketing
    Advertising Strategy
    Brand Positioning
    Content Strategy
    Product Analytics
    Marketing Strategy
    Growth Strategy
    Influencer Marketing
  • $20 hourly
    ๐ŸŒ Welcome to my profile. I also run my agency FULL FORCE โ€“ Your One-Stop Solution for Business Excellence! At FULLFORCE, we are committed to transforming your business operations and empowering you to focus on what you do best โ€“ growing your enterprise. With a diverse team of skilled professionals, we offer a comprehensive suite of services designed to streamline your workflow, enhance productivity, and drive success. ๐Ÿš€ Our Core Services: 1. Lead Generation & Appointment Setting: Our seasoned team excels in identifying and nurturing high-quality leads, ensuring your sales pipeline remains robust. We specialize in securing appointments with decision-makers, paving the way for meaningful connections and business opportunities. 2. Bookkeeping & Accounting: Leave the numbers to us! Our expert accountants meticulously handle all aspects of bookkeeping and accounting, ensuring financial accuracy and compliance with the latest industry standards. Focus on your business strategy while we manage your financial health. 3. Creative Design & Multimedia Services: Elevate your brand presence with our top-notch graphic designing and video editing services. Our creative team is dedicated to bringing your vision to life, whether it's designing captivating visuals or producing compelling video content that resonates with your audience. 4. Administrative Tasks: From managing calendars and emails to handling routine administrative tasks, we've got you covered. Our administrative support services ensure smooth day-to-day operations, allowing you to concentrate on strategic decision-making. ๐Ÿ’ผ Why Choose FULLFORCE? 1. Tailored Solutions: We understand that every business is unique. That's why we offer personalized solutions that align with your specific needs and objectives. 2. Professional Excellence: Our team comprises experienced professionals with a proven track record in their respective fields. Expect nothing less than excellence in every service we provide. 3. Cost-Effective Outsourcing: By partnering with us, you gain access to a skilled workforce without the overhead costs associated with in-house hiring. Maximize your budget while enjoying premium services. ๐Ÿ“ˆ Let's Propel Your Business Forward! Unlock the full potential of your business with US. Whether you're a startup looking to establish a strong foundation or an established enterprise aiming for greater efficiency, we have the expertise to propel you toward success. Ready to take the next step? Contact us today to discuss how we can tailor our services to meet your unique business needs. Let's embark on a journey of growth together!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    B2C Marketing
    LinkedIn Sales Navigator
    Podcast Production
    Social Media Management
    Customer Service
    Client Management
    Administrative Support
    Business Activity Monitoring Software
    Business Development
    Insurance Agency Operations
    Lead Generation
    Sales & Marketing
    Email Marketing
  • $50 hourly
    Over the course of my 15-plus years in the marketing industry, I have honed my expertise in developing, launching, and managing successful marketing campaigns. Including SEO, lead generation, content marketing, content creation, email marketing, social media, PR and more. I am a qualified PRINCE2 Project Manager, that brings disciplined organisation to campaigns using tools like ClickUp and Airtable to effectively manage projects, assign tasks, and ensure delivery. My strength is designing and implementing content-driven sales and marketing funnels and strategies that improve and increase: Client Acquisitions Average Order Value Order Frequency Retention, Loyalty and Monetisation Linkedin Marketing: I am a certified Expandi V2 Expert (automated outreach) 1. **LinkedIn Profile Optimization:** Conduct a comprehensive audit of the LinkedIn brand profile to identify areas for improvement, including profile completeness, visual branding, and content quality. 2. **Content Strategy:** Develop and execute a tailored content strategy that aligns with brand objectives and resonates with the target audience. Including creating a content calendar and identifying trending topics and relevant hashtags. 3. **Content Creation:** Produce high-quality, engaging, and shareable content, including articles, posts, images etc. that showcase brand expertise, values, and culture. 4. **Audience Engagement:** Actively engage with the LinkedIn community by responding to comments, messages, and connection requests in a timely and professional manner. 5. **Follower Growth:** Implement strategies to organically grow LinkedIn follower base, including outreach to potential followers, collaborating with influencers, and leveraging existing networks. 6. **Analytics and Reporting:** Monitor and analyse key performance metrics, such as follower growth, post engagement, and website traffic referrals. Provide regular reports and insights to track progress and adjust strategies accordingly. 7. **Networking and Automated Outreach:** Build and nurture relationships with key industry professionals, partners, and influencers to expand brand reach and visibility. 8. **Competitive Analysis:** Stay updated on industry trends, competitive landscape, and emerging best practices on LinkedIn to ensure your brand profile remains relevant and cutting-edge. 9. **Paid Advertising**: A. Create a LinkedIn Ads Account B. Install LinkedIn Pixel on a Website C. Define Target Audience D. Set up LinkedIn Lead Generation Forms E. Set up LinkedIn Lead Generation Ads Campaigns F. Conversion Tracking and Optimization G. Create Remarketing Campaigns With a 100% job success rate on Upwork, I am eager to partner with you on strategic sales and marketing initiatives that deliver results. Let's talk!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Blog Content
    Sales Funnel Implementation
    Content Marketing Strategy
    Business Development
    Digital Marketing
    Email Marketing Strategy
    Lead Generation
    Sales
    Educational Technology
    Growth Strategy
    FinTech Consulting
    Crypto Marketing
    LinkedIn
    Search Engine Optimization
  • $200 hourly
    Digital Marketing Strategist and Business Development professional with almost a decade of experience in Digital Strategy Development, Training, Coaching and Consulting. Working with both B2B and B2C start-ups and SMEs accross various industries. I specialize in: 1. Digital Strategy Development 2. Coaching and Consulting Business Owners and Managers 3. Business Development 4. Setting up teams and operational structure processes 5. Fractional CMO services 6. Setting up internal processes In the past 10 years, I created 2 companies which I bootstrapped, a digital agency working with international clients, which I sold, and a digital education company which sells globally recognized certification in digital marketing which now works on it's own, thanks to the processes I have set up. After working for so long in the field, I have decided it is time for me to now help other businesses and enterpreneurs grow, by using my know-how, hands-on experience and deliverable strategies. I have managed teams of up to 30 people and have helped over 50 businesses in the past few years. My approach is straightforward, direct and I like to work with companies and individuals who appreciate an open-minded, out of the box approach, and are willing to trust me with their business. One thing I can quarantee you is that I will always, always see your business like it's my own, and I will never be afraid to tell you the truth about your business, even if sometimes you may not like it. In my experience in working with various companies and individuals, I have learned that this is the only way for success. To me, providing value for your business is the most important goal. I always take into consideration the business model of my clients and make sure that all of the initiatives are helping the sales process and traction of the company. If you want to work with a self-driven professional who will understand your goals and business expectations, you are in the right place. Looking forward to cooperating with you!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Content Marketing
    Media Planning
    Brand Marketing
    Startup Consulting
    Brand Strategy
    Business Development
    Growth Strategy
    Social Media Marketing
    Business Consulting
    Content Strategy
    Marketing Strategy
  • $129 hourly
    Explain your product so customers โค๏ธ it! Hey ๐Ÿ‘‹ My name is Andrej and I know how to do one thing. I can help you explain your products in a way so the market sees its value. Why does that matter? Because when clients see your product's value, when you have the right message, they are happy to buy, use, and love your product. This gets you traction (sales), which means not just more money, but also possible investor attention. Clients hire me to help them explain highly-complex tech products to the market (to buyers, investors, partners). They keep working with me, because they gain CLARITY on how to control their growth & scale those same products. In the last 8 years, I have helped 50+ startups and companies position for growth. Now I am here to help you. My background is in marketing, my specialization is in positioning = Creating comprehensive strategies around clear messages that attract & convert users, setting up growth loops & funnels. With more than 8 years of experience, you can use me to set up marketing systems that: - Generate more leads - Convert more leads into customers - Retain more customers --------------------------------- = MAKE MORE MONEY After working with me, you can expect to have a viable strategy for getting more users, selling more products, and increasing the lifetime value of your customers. More importantly, you'll have a clear understanding on how to control your growth. Work Terms I prefer to work on projects, where I can learn something new and projects that challenge my skills. My ideal clients are tech founders who need help with their business & marketing strategies. I will decline offers if I see that I cannot bring value to the project or will connect you to one of the mentors from my startup network that would be more appropriate for your project.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Go-to-Market Strategy
    Community Promotion & Growth Hacking
    Product Marketing
    B2B Marketing
    Marketing Strategy
    Startup Company
    Personal Branding
    Customer Acquisition Strategy
    Brand Positioning
    Brand Strategy
    Brand Marketing
    Growth Hacking
    Startup Consulting
    Growth Strategy
    Organic Traffic Growth
  • $40 hourly
    Braze & Customer.io Lifecycle Marketing and Retention Expert ๐Ÿ† and Founder at Propel. Expert-Vetted on Upwork (Top 1% talent on Upwork) Omni-channel B2C Retention Expert with over 10+ years of experience building workflows, campaigns, journeys, and canvases on Braze, Clevertap, Marketo, MoEngage, Iterable, and Customer.io. My Proprietary ๐Ÿš€๐Ÿš€"RETENTION FUNNELS METHODOLOGY" ๐Ÿš€๐Ÿš€ boosts your customer retention and LTV. I have professionally worked with Fortune 500 companies such as Xiaomi, Domino's, and Airtel to build their retention funnels. My clients continue to enjoy the best retention rates for their ad spends and audiences. I design carefully crafted customer experiences to get users "Hooked" to your platform. Below is the list of services I offer. ๐ŸŽŸ๏ธ Customer Journey + Platform Management ๐ŸŽŸ๏ธ โœ… Customer Lifecycle Management โœ… Custom Integrations w/ MMPs, CDPs, Product Analytics Tools โœ… Marketing Analytics, Dashboards, and Reports โœ… Email templates, tools โœ… Push Notifications Marketing & Automation โœ… In-app popups and interstitial screens โœ… Cross-sell and Upsell properties โœ… SMS Marketing & Automation โœ… Customer Experience strategy โœ… Conversion Rate Optimisation The result of a great marketing channel mix is effective customer retention and increased customer LTV. I help Techstars and Y Combinator-backed, and VC-funded early-stage startups in consumer tech to set up their growth function. Below are the skills from my professional work: My Tools Knowledge: Mobile Attribution Tools: โœ… Branch.io โœ… Appsflyer โœ… Adjust Customer Engagement/ CRM/ Marketing Automation tools: โœ… Clevertap โœ… Moengage โœ… OneSignal โœ… Braze โœ… Hubspot โœ… Marketo โœ… Iterable โœ… Customer.io Customer Data Platforms (CDPs): โœ… Segment โœ… mParticle Product Analytics: โœ… Mixpanel โœ… Amplitude ๐Ÿ† If you're looking for the best services for your business and work with the most brilliant folks on the Upwork platform, you're here. Let's work together to fuel your company's growth! Marketing Automation | Omnichannel Marketing | Retention Marketing| Push Marketing | SMS | Mobile Marketing | Email Marketing | App Marketing | Channel Marketing | CRM Marketing |Lifecycle Marketing | Braze | LeanPlum | Iterable | Clevertap | Amplitude | Heap | Looker | mParticle | MixPanel | AppsFlyer | ASO | Klaviyo | Mobile Product Marketer | Artificial Intelligence [AI] [ChatGPT]
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Braze
    Pardot
    Salesforce Marketing Cloud
    Marketo
    Customer.io
    Marketing Operations & Workflow
    Marketing Campaign Setup & Implementation
    Marketing Automation Strategy
    Marketing Automation Audit
    Marketing Automation
    Campaign Management
    A/B Testing
    CRM Automation
    Omnichannel Automation
    Mobile Marketing Automation
  • $10 hourly
    I'm what youโ€™re looking for and the opportunity I need is in your hands. Skills & Applications: Shopify Aliexpress & ShipHeros Zapier High-level Stripe: Payment Application FlexMLS CJMLS GSMLS Kunversion Adespresso Experian: Credit Report Site Asana Sling S.lack Zendesk Freshteam G-Suie & Google Docs Trainerize DialPad Canva E-signatures: Contracts Application Everyware: Payment Application Facebook AD Management Video Ads Image Ads Presentations - PowerPoint Familiar with Click Funnels & Infusion Soft. ViciDialer & Other Softonic. I have experience of being in this industry since 2007. Experiences are handling Customer Service-related projects, Project Manager/ Human Resources/ Facebook AD Management & Virtual Assistant, image, and video ad creator. I have worked in Call Centers from 2007 to 2015 and been an Independent freelancer working from Home from 2015 till the Present. Iโ€™ve currently been an HR & Project Manager/ handling everything, right from making the process better to taking care of Facebook ad management to agents/salaries/sales/bonuses, and as well as hiring and managing the process, basically been his right hand, I also make video and image ads for our campaigns, the previous longest well-known Company Iโ€™ve worked with was Oliso Inc, Iโ€™ve also been a top performer in lead generation with other part-time contracts. This gives me just the right experience and perspective that you are looking for. I've been working on Shopify as a Project Manager, handling agents, email tickets, replacements, and refunds, I've worked on ShipHeros and Aliexpress. I am proficient in English written and oral proficiency. My communication channels include phone (inbound/outbound), email, live chat, help desk, I have worked on Shopify, ShipHeros, Aliexpress, Asana, Zendesk, Freshdesk, S.lack, Sling, Facebook AD Manager/Zapier/Highlevel, Tawk, and other software. If you are looking to have loads off your back, If I don't know the answer to your question, I'll ask for time to find the answer and I'll make sure to get back to one.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Stripe
    Customer Support Plugin
    Administrative Support
    Light Bookkeeping
    Customer Service
    Light Project Management
    Google Docs
    Phone Communication
    Online Chat Support
    Data Entry
  • $65 hourly
    Braze & Klaviyo Lifecycle marketing expert and Principal Consultant at MH Digital Group. Expert-Vetted on Upwork (Top 1% of talent on Upwork) End to End Email: - Collaborate on content strategy ๐Ÿ’ก - Email copywriting โœ๏ธ - Responsive design (desktop/mobile + light/dark mode) ๐Ÿ–ฅ๏ธ๐Ÿ“ฑ - Segmentation and dynamic content ๐Ÿ”€ - Flow + campaign strategy and optimization โ˜๏ธ - Email reporting + attribution ๐Ÿ“ˆ Customer Journey + Platform Management: - Custom integrations with your email platform โš™๏ธ - List cleaning and deliverability management ๐Ÿงน - 3rd party integration + setup ๐Ÿค– --- Why should you talk to me about your email marketing needsโ“ โŒ We're not Gurus, Hackers, Ninjas, Magicians. โœ”๏ธ We're partners in collaborating on your growth - there's no magic solution to 3X your revenue overnight. โŒ There is no patented "MH Digital Secret Email Method". โœ”๏ธ Our approach is shaped first by your business, your brand, and your value propositions to your customers - with our experience to guide it. โŒ We don't aggressively blast emails to make us look good in the short term. โœ”๏ธ We set up and execute strategies for long term conversion and retention sustainability. --- Thatโ€™s the difference between us, and another company or freelancer you may have worked with or are currently evaluating. We solve your business problems and challenges through the domains weโ€™ve built expertise in. Others look for ways to fit your business into their formula, regardless of the impacts to the long term sustainability of your email program or marketing tech stack. It's the biggest reason why we find that our clients refer to us as partners and leave reviews like this ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡: --- ๐Ÿ’ฌ "I'm the most impressed about how the company seems to truly listen and understand our business goals. MH Digital seems to be less of an agency and more of a partner." - Peter Nowak, The DONUT ๐Ÿ’ฌ "Adam and his team are amazing! He actually cares about the strategy and the business needs and not just how to churn people through email. They're experts in growing your brand, not just being an email blaster" - Ali Nasser, SNAPP Analytics ๐Ÿ’ฌ "Very knowledgeable; responsive and detailed. Great expertise with email marketing, customer segmentation, automation, and multivariate testing." - Lauren O'Reilly, Kaiyo --- And it's also why we've built a series of success stories you can check out in our portfolio below ๐Ÿ“๐Ÿค‘ --- Please contact with me with questions you may have, I'm happy to jump on the phone with you for a discovery call to see if we're the right fit for each other.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Email Deliverability
    PSD to HTML
    Email & Newsletter
    Marketing Strategy
    CRM Software
    Email Design
    Email Campaign Setup
    Klaviyo
    Email Template Development
    Email Marketing
    Braze
    Email Marketing Strategy
    Marketing Automation
  • $100 hourly
    Looking to improve the visibility of your website with SEO or PPC? Welcome to my profile, my name is Jason Pittock and I can help your business get more leads, increase revenue, improve conversion rates, and drive pipeline opportunities through SEO and Paid Media. I am a top-rated industry-recognized SEO and Google Ads & YouTube Ads marketer. With over 10 years of experience and 100% positive ratings. Are you interested in growing your customer acquisition with YouTube Ads, Google Ads, or SEO the right way? I have a 100% success rate because I walk the talk and do the work. I specialize in scaling businesses by executing HIGHLY effective SEO and Google Ads, and YouTube Ads strategies. My capabilities are to develop and deploy sustainable customer acquisition strategies with SEO, Google Ads, and YouTube Ads that increase audience conversions and drive revenue. SO WHAT CAN I DO? - SEO - GOOGLE ADS - YOUTUBE ADS WHY ME? โญ• Full-stack customer acquisition strategies (SEO, Google Ads, YouTube Ads) โญ• Hands-on experience, pragmatic and reliable โญ• Track record of reaching +300% ROAS (just check my YouTube channel or website for real case studies) โญ• Fully certified in Google Ads, YouTube Ads, Analytics, Tag Manager, and Search Console. โญ• SEO - Auditing and ongoing strategy with the right approach (NO magic-backlinks). On-page, Off-page. โญ• Content Production Planning, processes and execution, keyword research topic gaps, and more. โญ• AI and Automation: I can work integrating AI through tailored prompts and workflows in your paid media and SEO WHO AM I? A marketing consultant with 5 years of experience in the Google Ads, YouTube Ads & SEO space. ๐Ÿ“I studied Business and Economics at Cambridge University, my native languages are English and Spanish. ๐Ÿ“I do the work. I take pride in each task that has to be done to bring us closer to our goals. ๐Ÿ“I walk the talk. I am happy to have coffee-fueled strategy discussions, but more importantly, I do the work. Hat on, head down. ๐Ÿ“I am passionate about sustainable customer acquisition plans. Scaling channels such as Google Ads and SEO with data, insights, and processes. ๐Ÿ“I love watching businesses grow with the right SEO & Google Ads strategies. I believe in doing this with SAFE and ETHICAL methods. I am resourceful, communicative, and reliable. Let's get started! I can take your project to the next level! ๐Ÿ”ฅ FAQS Q: Do you work for Agencies? A: No, unfortunately, I don't. Q: Are you an Agency? A: No, I am not. I do ALL of the work myself, be it Google Ads or SEO Q: Do you build websites and landing pages for Google Ads? A: No. I am not a web developer. I can help with the best practices such as wireframes, CTA's, content and copy, but I don't develop sites. Q: Do you have a monthly minimum? A: Yes, I only work with projects that are serious & and committed to dedicating more than 2k monthly to their SEO or Google Ads. I know what needs to be done, and I know the cost of doing it wrong. Check out my project catalog for more details. Q: Do you do Google Ads/YouTube Ads Audits? A: Yes, I carry out thorough Audits for YouTube Ads and Google Ads. This is part of my project catalog, please check it out! Q: Do you do SEO Audits? A: Yes, I do both on page and off-page SEO Audits. This is part of my project catalog, please check it out! Q: What does your SEO process look like? A: First I find out exactly where you are in your "SEO Journey". If we had to take a snapshot of where you are today what would it be? Understanding your industry, goals, and business model we develop a roadmap that covers: immediate low-hanging fruit, sitemap auditing, keyword/content tracking, and growing your presence by technical calibrating the website and your content efforts to get exposed. I help with the on-page optimization, technical implementations, and strategy to grow the website sustainably. I DO NOT sell or provide BACKLINKS. I look forward to hearing from you, Jason
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Digital Marketing Strategy
    Internet Marketing
    YouTube
    PPC Campaign Setup & Management
    YouTube Marketing
    Sales Strategy
    Search Engine Optimization
    Content SEO
    Google Ads
  • $20 hourly
    Thank you for viewing my profile. Here is a brief overview of my skills and strengths. I am self-motivated, very well organized, efficient, I have keen eyes for details, and love to take on challenges. What has fueled my success has been my ability to learn quickly and reach for higher professional standards by seeking additional responsibilities. I have worked in the retail industry for over 3 years with a Luxury Fashion Company called ZAKAA. I also worked as a Technical / Customer Support Specialist with Tek Experts where I was promoted to a Point of Contact (POC) based on my performance within the space of 1 year. I Led the support team as a supervisor helping an average of 3000 users internationally in a 24/7 support environment Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer issues. Fielded average of 40-45 inbound phone calls to deliver effective support and remotely resolve service issues Analyzed and created Purchase Orders, took inventory and added items to the companyโ€™s website. Improved customer support efficiency by 12% by streamlining team support activities and standardizing responses to common questions and problems My genuine interest in providing world-class Customer Support and maintaining a high level of standards has led me to become successful in my role as a customer / Product Support Specialist My goal has always been to exceed the expectations of both my employer as well as my customer.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Windows 7 Administration
    Customer Service
    Windows 8 Administration
    Windows 10 Administration
    Customer Support Plugin
    Incident Management
    Microsoft Office SharePoint Server
    Technical Support
    Office 365
  • $18 hourly
    "Kookie worked with us at Social Garden for more than two years and was absolutely fantastic throughout. She has an outstanding attitude, work ethic, and operational attention to detail. It was with a heavy heart we decided to bring her role back in-house in Australia. I highly recommend her work across ops, marketing, and digital and someday look forward to working with her again." โ€”M. Bird CEO, Social Garden Pty., Sydney Australia "Kookie has made a massive impact on the team with how she's handled the overwhelming number of customer inquiries that come in on a daily basis. What's truly impressed me about her is the way she's delegated her team to manage many of these tasks. She's an incredibly strong leader who also leads her team with intention and compassion. She's singlehandedly grown the customer experience team and has done an excellent job of setting precedence for how to handle irate customers and has also created processes of how we work with customers. She's gone above and beyond to enhance her department." โ€”K. Edozie, CEO, Ujuu Brands, New York, NY
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Virtual Assistance
    Administrative Support
    Customer Experience
    Customer Service Training
    Digital Marketing Management
    Customer Retention
    Community Management
    Content Writing
    English to Filipino Translation
    Customer Service
    Content Marketing
    Project Management
    Social Media Management
    Digital Marketing
    Team Management
  • $85 hourly
    I help eCommerce brands scale using paid ads, email, and SMS. I have over 20 years of strategic marketing experience and have built (and exited) 4 of my own eCommerce brands. I'm a 2x speaker at Ad World. Iโ€™ve been fortunate to work with a lot of great brands, big and small. Iโ€™ve worked with several of The Sharks as well as a few HGTV personalities. Other clients have been featured in Forbes, the Inc 500, Good Morning America, and tons of other publications. I've also worked with a ton of brands that started small ,or are small that you've never heard of. Those are my favorite. All in all, Iโ€™ve played a role in at least $50 million in online sales with products ranging from $7 to $40k. Do you think your ads are underperforming? Is your email revenue less than 30% of total store revenue? Unsure how to grow or what to do next? Reach out. You'll get value from me no matter what.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Speech Writing
    Marketing Consulting
    Ecommerce
    Email Management
    Ecommerce Marketing
    Email Campaign Setup
    Email Copywriting
    Media Buying
    Klaviyo
    Email Marketing Strategy
    Facebook Advertising
    Marketing Strategy
    Storytelling
    Email Marketing
    Marketing Automation
    Social Media Marketing
  • $40 hourly
    Welcome to the future of marketing in 2024! As a seasoned Marketing Manager, I find the ever-evolving landscape of our industry exhilarating. Here are some key insights shaping the marketing world this year, according to Hubspot: 29% of marketers actively use content marketing. Facebook and Instagram are tied for first place in social platforms with the highest ROI. Short-form video leads as the #1 media format, offering the highest ROI. 38% of marketers using AI deploy it for email writing. A majority of marketers (44%) deem the data about their target audience as high quality. The average cost-per-click (CPC) in the marketing industry is $3.33, with the most expensive keyword CPC at $165. The U.S. accounts for 47% of all smartphone market share. Marketers using a CRM are 128% more likely to find their marketing strategy very effective this year compared to those who don't. (Source: Hubspot) In the dynamic realm of marketing, my passion lies in establishing direct communication with target markets and influencing their purchasing decisions. I thrive on the perpetual learning process, constantly seeking innovative ways to captivate and engage consumers. My approach to marketing strategy development and implementation, whether through digital or traditional channels, revolves around building genuine connections with clients and target audiences. This perspective empowers me to communicate effectively through diverse channels, ensuring a resounding impact on the desired audience. Throughout my career, I've amassed extensive experience across various industries. Notably, I am a leader in my current role as the Marketing Manager for the International Union of Painters and Allied Trades, where I am responsible for not only marketing within the USA but also in Canada across 30 District Councils. This has led me to discuss different marketing strategies at many IUPAT conferences, be a panel member for the Wisconsin Building Trades Council, and speak at the 2024 Floor Covering Summit in San Deigo. As a marketing professional, I continue to focus on digital strategies and email marketing campaigns as primary communication methods, supplemented by a robust social media strategy, I achieved remarkable results. Beyond my professional achievements, I actively engage in freelancing and contribute to my community. In my free time, I indulge in conquering fitness challenges, passionately supporting my beloved All Blacks, exploring captivating bookstores in DC, savoring culinary delights, and fueling my caffeine addiction at local coffee shops. This diverse set of interests continuously inspires me. If you're seeking a results-oriented marketing professional with a keen eye for innovation and an unwavering commitment to relationship-building, let's connect. Together, we can navigate the exciting marketing landscape, driving brand success and unprecedentedly shaping consumer behavior.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Direct Marketing
    Startup Consulting
    Brand Management
    Social Media Content
    Content Marketing
    Content Development
    Social Media Plugin
    Branding
    Social Media Marketing
    Content Marketing Strategy
  • $150 hourly
    Hi there Love startups, invested in startups, Raised a few million $ for my own ventures & grew businesses internationally from scratch in Europe & Asia. I'm only looking for cool new projects where I can add value, maybe invest & help you scale. My forte is Sales from A to Z, as I have more than 18 years of experience in ramping up the sales team for different businesses & building business plans as well as financial models. I love strategic tasks, take on Executive Roles, Coaching roles are pretty hands-on when needed.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    B2C Marketing
    Sales
    Management Skills
    Inbound Marketing
    Advertising
    Business Proposal Writing
    Business Coaching
    Sales Development
    Sales Leadership
    Sales Management
    Sales Presentation
    Sales Strategy
    Sales Analytics
  • $15 hourly
    I am a customer service professional with over 13 years of experience. I am a very hardworking, articulate, goal-oriented individual, who is always aspiring to gain more knowledge. I possess not only good communication skills but also good problem-solving skills. My main objective is to make a viable contribution to your organization by utilizing my skills and experiences to provide exceptional customer service to your customers and assist in improving processes and workflow. I am proficient in Microsoft Word, Google Docs, Zendesk, Shopify, and multiple CRMs
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Technical Support
    Data Entry
    Administrative Support
    Telemarketing
    Sales
    Customer Support
    Lead Generation
    Customer Service
    Email Communication
  • $95 hourly
    You're a business owner, and you know that you need to market your company to be successful. But what if you don't have the time or resources to do it yourself? That's where I come in. I'm a marketing expert with over 25 years of experience who can help you focus on what works and avoid what doesn't. Let me take the burden off your shoulders so you can concentrate on what you're good at - running your business. ๐Ÿ“ˆ With my help, you'll see an increase in traffic, leads, and sales. ๐Ÿ“ž So why wait? Contact me today, and let's get started! SERVICES I PROVIDE: โ€ขย Marketing Strategy & Consulting โ€ข Digital Marketing & Strategy โ€ข Shopify e-commerce site development โ€ข Print-On-Demand (POD) โ€ขย Creator Marketplace Consulting (Etsy, Zazzle) โ€ข Brand Marketing & Consulting โ€ขย Social Media Marketing & Strategy โ€ขย Facebook & Instagram Marketing & Advertising โ€ขย Linkedin Marketing & Advertising โ€ข Search Engine Marketing & Optimization (SEM & SEO) โ€ข Content Marketing & Strategy โ€ขย Email Marketing & Strategy โ€ข Company Page/Profile Development & Optimization INDUSTRY EXPERIENCE: My marketing leadership has been put to the test in a multitude of industries, where I've engineered and implemented strategic plans at multiple businesses. From startups and & technology to finance, media, publishing, and retail - nothing is off-limits! ๐Ÿ“ž Ready to get started? Let's set up a time to talk things over! PS- I'm a TopRated Freelancer with a 100% Job Success Score, and I intend on keeping it that way. I want you and your customers to be happy, so I stand behind my work - guaranteed. === ONE LAST THING Drawing has been my creative outlet since sixth grade, when I began turning pencil marks into art that graced the pages of newspapers and magazines. In recent years, it's become even more far-reaching as I've produced billboards and illustrated books while also sharing cartoons on blogs and social media.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Google
    Email Marketing
    Strategy
    Shopify
    Copywriting
    Search Engine Marketing
    Marketing
    Dropshipping
    Business with 1-9 Employees
    Marketing Strategy
    Advertising
    Social Media Content Creation
    LinkedIn
  • $150 hourly
    Member of the Forbes Business Council | +$200M raised | +36,000 features | +80B media impressions I'm an experienced PR specialist with over ten years of experience working alongside names like Stephen Hawking, Keira Knightley, Queen, and the EU Parliament. I've raised over $200M for public & charity client projectsโ€”and I'm continuing to build award-winning PR campaigns today with my team, XWECAN. Cumulatively, I've helped my clients gain over 9 million followers on major social media platforms in just the last few years. My team consists of former Disney and United Nations executives; CNN, FT, and Forbes journalists; and creatives who've worked with Whoopi Goldberg, Matthew McConaughey, Kevin Spaceyโ€”even US Presidents. We've leveraged our deep trust network to get our clients over 40 billion media impressions in 2022-2023, and would be happy to do the same for you. What I do for my clients is simple: I help them go the extra mile & garner the kind of recognition that money cannot buy, but PR can achieve in an organic, targeted way. If you're interested in making that kind of splash, I'm currently open both to 1-1 consultations and/or a more collaborative, long-term structure through XWECAN. --- A few of my case studies: 1. Co-founded the United Nations' Asteroid Day with Queenโ€™s Dr. Brian May, Apollo 9 astronaut Rusty Schweickart, B612's Danica Remy, and Prof. Stephen Hawking. The International Astronomical Union then renamed an asteroid in my name (the "8664 Grigorijrichters"). The event was covered in 35,000+ news stories and received 50+ billion media impressions. 2. Helped Stephen Sutton MBEโ€™s fundraiser campaign reach 6,000+ news outlets and receive 4+ billion media impressions. 3. Teamed up with Stephen Fry, Alan Cumming, Dame Judi Dench, Nadia Murad, and Dr. Brian May to save 2,000 children from European refugee camps. We then relocated more than two hundred children by coordinating 600+ simultaneous news stories and garnering over 500 million media impressions. For the occasion, I also produced the first-ever music video for Freddie Mercury's classic song "Is this the world we created?" which premiered at the EU Parliament. 4. Secured the inventor of the World Wide Web, Sir Tim Berners-Lee, as a keynote speaker for Fujitsu's first ever Technology Summit. 5. Placed stories about the European Space Agencyโ€™s โ€œHera Mission,โ€ the worldโ€™s first-ever asteroid deflection test, in 2,000+ outlets totalling 4+ billion media impressions. More recently, I've also involved myself heavily in blockchain & crypto PR, and consider myself an expert in the space. Some examples: 1. Generated 4.5 million anniversary event attendees for Binance, the world's leading blockchain & cryptocurrency company. 2. Secured over sixty bylined articles in a handful of months for a now-well-known young web3 CEO, making a household name of a crypto newcomer. 3. Built world-class publicity for a new author by getting their first book featured in Newsweek, FOX News, Huffington Post, People, and ABC News. My expertise is varied and wide-ranging. XWECAN is currently working with clients across a variety of industries, including Web3, technology, finance, climate change, food, lifestyle, charity, mental health, pharma, and professional services. I work with big corporations, small businesses, startups, scaleups, entrepreneurs and personal brands. Whatever your size, and whether you're a founder, an author, a therapist, an influencer, or a politicianโ€”if it's a cause I believe in, I will help you. Our media networks are especially strong across US (North America), EU (especially Germany), the UK, GCC (especially UAE/Saudi Arabia/Qatar), and Asia. High-profile personalities I've worked with include: QUEEN, US President Clinton, Stephen Hawking, Julian Lennon, Whoopi Goldberg, Jack Black, Brian May, Kevin Spacey, Keira Knightley, Ron Howard, and Peter Gabriel. Lastly, some sizeable firms I've personally worked with include: Vodafone, Fujitsu, Sapien Labs, United Nations, MTV, SONY, Netflix, SpaceX, NASA, ESA, Well Health, Binance, MWC, GoPro, Cannes, Vancouver Film School, Old Vic Theatre, TikTok, Facebook, Google, and YouTube. Thank you for the time! Send me a message out if you'd like to get in touch. All the best. - Grig
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Website
    Adobe After Effects
    Adobe Photoshop
    Video Production
    Film Direction
    Adobe Premiere Pro
    WordPress
    Press Release Submission
    Press Release Writing
    Media Kit
    Influencer Outreach
    Social Media Management
    Marketing Plan
    Marketing
    Social Media Advertising
    Digital Marketing
    Press Distribution
    Media Pitch
    Press Release
    Media Relations
    Public Relations
    Social Media Marketing
  • $100 hourly
    10+ Years Digital Marketing Strategy and specialties include: **Digital and Traditional Marketing Strategies (Email, SMS and Social Media Campaigns) **Expert Content Manager, Blog and SEO Writing **Funnel-building / Website Revamps/Refresh / Pipeline Lead Gen **Brand Awareness Development and Brand Re-sculpting **CMO and COO Leadership and Team Building Experience I work at intermediate to expert level in the following software platforms: Active Campaign, ClickFunnels, Funnelytics, Loomly, SalesForce, Pipedrive, Zoho One, Asana, Keap, Klaviyo, Drip, Market Leader, HubSpot, Click-Up, Kayako, Jira, all Microsoft Office Suite products, Google Drive/Docs, Slack, Trello, Shopify and Dropbox. **Attention to detail paramount with accurate and punctual deliverables **Management of Business Development, Sales & Marketing teams **Spanish fluency and bilingual Real Estate, Medical and Legal documents / transactions **Superior communication skills, 95 wpm transcription I believe clear/efficient communication can make or break any situation and is our most powerful tool. I enjoy learning new skills and training in areas that are not my strengths. I would love to learn more about your project and team. Thank you! Warm Regards, Suzanne
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Zoho CRM
    Lead Generation
    Marketing Analytics
    Product Strategy
    Blog Development
    SEO Strategy
    ClickFunnels
    Copywriting
    Digital Marketing Strategy
    Editorial Writing
    Email Marketing Strategy
    Marketing Automation
    Marketing Strategy
    Internet Marketing
  • $175 hourly
    I've operated, invested in, and advised companies that have raised over $3 billion from VCs like Softbank and Founders Fund, gone public on the NYSE and NASDAQ, and scaled to 8-figure revenues. โšก Expert-Vetted โšกTop Rated Plus โšก 100% Success โšก $300K+ Earnings โšก 5-Star Ratings on Trustpilot, Clutch, Google โšก 7,000+ LinkedIn Followersโšก Quoted by Zapier, HubSpot, and other leading media. Now, I serve as Growth Advisor and Chief Growth Officer for startups, enterprises, and investors. I specialize in the three drivers of growth: revenue, capital, and product-market fit. I focus on growth because slow growth kills over 90% of businesses. Founders, executives, employees, and investors all dread slow growth. Read on to learn more about my background, expertise, process, and client criteria. ๐—ฅ๐—ฎ๐—ณ๐—ฎ๐—ฒ๐—นโ€™๐˜€ ๐—•๐—ฎ๐—ฐ๐—ธ๐—ด๐—ฟ๐—ผ๐˜‚๐—ป๐—ฑ ๐Ÿฅท In 2022, I founded Zendog Labs, my solopreneur hustle. Since then, I've served as a Growth Advisor for dozens of companies, acted as Head of Growth for SOLO, and VC-in-Residence for Funden. As CGO for a US consumer business, I scaled revenue to 8 figures, managed the full P&L, and led a global team of 15 across PPC, RevOps, CRO, SEO, social, automation, and R&D. Before Zendog Labs, I was a Principal at Roivant, a New York-based investment firm founded by Vivek Ramaswamy. Roivant raised billions, built a portfolio of over 35 companies, and went public on the NASDAQ. My key contributions included growing our enterprise SaaS from $1M to $6M ARR in under 2 years, which enabled a $21M Series A at a $60M+ PMV, and executing Roivant's first acquisition of a commercial-stage biopharma asset. Prior to Roivant, I co-founded a tech startup that reached $1M ARR and an e-comm startup that continues to thrive under my co-founderโ€™s leadership. My career began in consulting and banking in London and Zurich with firms like Credit Suisse and Kleinwort Benson. Additionally, I led teams of up to 40 in the Swiss Armyโ€™s armored corps special forces. I hold degrees from Duke, LSE, HSG, and Bogazici. ๐—ฅ๐—ฎ๐—ณ๐—ฎ๐—ฒ๐—นโ€™๐˜€ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐˜๐—ถ๐˜€๐—ฒ ๐Ÿ‘ฉโ€๐Ÿš€ โ€ข Marketing: Marketing strategy, analytics and reporting, paid advertising, email/SMS automation, search engine optimization (SEO), conversion rate optimization (CRO), social media, influencer marketing, content marketing. โ€ข Sales: Sales strategy, sales training, channel testing, sales funnels, sales scripts, cold emails and social outreach, channel partnerships, demand creation, account-based marketing (ABM), lead generation, sales operations, CRM management. โ€ข Finance: Pitch decks and training, one-pagers, valuation reports, financial models, fundraising strategy, investor scouting, due diligence, post-merger integration, financial forecasting, budget management, revenue modeling. โ€ข Innovation: Venture-as-a-service, product ideation, vision and strategy development, change management, digital transformation, market research, competitive analysis, go-to-market planning. ๐—ฅ๐—ฎ๐—ณ๐—ฎ๐—ฒ๐—นโ€™๐˜€ ๐—ฃ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€ ๐Ÿ‘จโ€๐Ÿ”ฌ โ€ข Model 1 โ€“ Growth Advisor: Our engagement typically begins with a strategy development phase, followed by ongoing advisory and coaching while you and your team execute the strategy I create. Alternatively, I coach you through developing and executing your own strategy. โ€ข Model 2 โ€“ Growth Executive: I start by understanding your team, product, customers, and channels. I then identify and validate KPIs with the C-Level or Board. Finally, I establish a single source of truth for tracking these KPIs and implement strategic game plans to enhance performance against them. You'll work directly with meโ€”no intermediaries. Because I'll be in the trenches with you, my capacity is limited, which means I have specific client preferences. ๐—–๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ฝ๐—ฟ๐—ฒ๐—ณ๐—ฒ๐—ฟ๐—ฒ๐—ป๐—ฐ๐—ฒ๐˜€ ๐Ÿ”ฅ โ€ข You generate $1M+ in revenue or have $1M+ in venture funding. โ€ข You are ready to take aggressive bets to grow the company. โ€ข You recognize that high-end advice comes at a cost. ๐—™๐—ฒ๐—ฒ๐—น ๐˜„๐—ฒ ๐—บ๐—ถ๐—ด๐—ต๐˜ ๐—ฏ๐—ฒ ๐—ฎ ๐—ด๐—ผ๐—ผ๐—ฑ ๐—บ๐—ฎ๐˜๐—ฐ๐—ต? ๐Ÿซถ โ€ข Hit the green โ€˜Messageโ€™ button now! โ€ข Share notes on what you need help with. Interested in learning more about me? Watch my intro video or Google "Rafael Sarim Oezdemir" and "Zendog Labs." You'll find me at the top. [Keywords (in alphabetical order): A/B testing, B2B, B2C, backlinks, business development, Chief Finance Officer, Chief Marketing Officer, Chief Sales Officer, ClickSend, customer acquisition / retention / segmentation, digital, Facebook, Fundraising Advisor, go-to-market strategy, Google, growth consultant, growth hacking, HubSpot, ideal customer profile, Instagram, LinkedIn, Meta, Ortto, performance marketing, Pinterest, Pipedrive, product launch, Reddit, SaaS growth, Semrush, startup advisor, TikTok, Twitter, venture capital, venture studio, YouTube]
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Social Media Strategy
    Search Engine Optimization
    PPC Campaign Setup & Management
    Automation
    Startup Consulting
    Pitch Deck
    Venture Capital
    Fundraising
    Product Launch
    Digital Strategy
    Business Strategy
    Go-to-Market Strategy
    Sales Strategy
    Marketing Strategy
    Growth Strategy
  • $98 hourly
    Hey friends! I'm a for-hire Chief Marketing Officer and Product Owner. Think of me as an all-on-one fractional resource where I can help you optimize your marketing, digital product/services, and web efforts. Let's chat and see how I can best help you. :) With ~15 years in the Marketing and Product world, I've done it all. I have deep experience with health & wellness businesses, but at its heart, my work is about helping small businesses leverage all the marketing and technology tools at their disposal to unlock their growth. I'm here to help you grow your business without investing heavily in an expensive full-time marketing role. *Need help with marketing?* I can jump in with support on sales campaigns, paid media like Google and FB, promotions/discounting, email marketing, automated marketing, analytics, etc. *Need help with web and digital products?* If your website needs work, or there's gaps in your product development cycle, I can jump in and help user flows, content, writing requirements, QA, etc. *Need help with branding or look and feel?* If your brand is feeling a little blah, I can assist in creating a brand look resonates with your customers and increases LTV Let's chat! :)
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Product Management
    Freelance Marketing
    MINDBODY
    Agile Project Management
    Digital Strategy
    Digital Project Management
    Graphic Design
    Email
    Marketing
    Strategy
    Analytics
    Health & Fitness
    Paid Media
    Mailchimp
    Sales & Marketing
  • $15 hourly
    I am a highly experienced B2B SaaS Customer Success Manager, specializing in cultivating robust relationships with enterprise-level clients. My expertise encompasses retention, renewal, expansion, onboarding, billing, and churn prevention. I also bring five years of experience in customer support, utilizing platforms such as Zendesk, Intercom, Gorgias, Crisp, Telegram, email, forums, social media, and various other support channels. I have worked for several companies across diverse customer support roles, honing my skills in different areas of the field."
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Intercom
    HubSpot
    Zendesk
    Customer Satisfaction
    Employee Onboarding
    Online Chat Support
    Gorgias
    Customer Support
    Customer Service
    Customer Retention
    Customer Engagement
    Email Support
    Helpdesk
    Client Management
  • $150 hourly
    โžก๏ธ The ONLY Intercom Certified Partner (Sovaolo) โž• on Intercom since 2017 โž• highly-valued Intercom contributor โž• Expert-Vetted by Upwork โฌ…๏ธ ๐ŸšจDon't get fooled by copycats with false claims, that are only faking hours! ๐Ÿšจ ๐Ÿ‘‰ I've seen it, I know how much time it should take to do things and to deliver the quality work. No paying for my learning curve โ€“ I've already mastered it (and if it is a new feature I do that outside of the project). You'll leverage tons of my experience and pre-made successful solutions that I can swiftly implement on your side! And you'll end up with a properly documented work for your future reference or even to be able to make adjustments on your own. ๐Ÿฆธโ€โ™‚๏ธ Ask me for a FREE consultation - I'd be happy to help you out, even if you do not hire me at the end! ๐Ÿ‘ ๐Ÿ‘จโ€๐Ÿ’ผ I'll let my clients speak for me - thank you all! ๐Ÿ™ "Knowledgeable, Efficient, organized and perceptive. I would highly recommend Milan to anyone looking to automate workflows." "Milan is a master in Intercom, he can complete work that takes weeks in hours, will work with him again." "Working with Milan has been an absolute delight! Our project team was stuck and unable to move forward due to technical challenges with customizing WalkMe. Milan came onto the project and provided a focused path for moving forward..." ๐Ÿ”„ Shortly about me: More than 10 years of experience working in multinational IT&MobileTelco companies mainly in Project/Product Management and Marketing roles. Experienced in B2B Sales too. ๐Ÿ” Top skills: โœ”๏ธ Email Automation & Conversion Rate Optimization (expert in using tools such as Intercom, HubSpot, ActiveCampaign, Outreach, MailChimp, AutoPilot, Klaviyo, WalkMe, Pendo, Appcues, Automate.io, Zapier, Visual Web Optimizer, HotJar, WordPress... etc.). โœ”๏ธ Product and Project Management (Agile methodology; tool-stack that I've been using: Slack, Teams, Confluence, Jira, Wrike, Trello, Asana...) โœ”๏ธ Data analytics. โœ”๏ธ Email writing. โœ”๏ธ Excellent with Office tools (Word, Excel, PowerPoint) and G Suite.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    WordPress
    Conversion Rate Optimization
    HubSpot
    B2B Marketing
    Lead Generation
    Klaviyo
    Chat & Messaging Software
    Marketing Automation
    Chatbot
    Live Chat Software
    Marketing Strategy
    ActiveCampaign
    Intercom
    Email Marketing
    Email Campaign Setup
    Email Marketing Strategy
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