Hire the Best Customer Retention Strategy Professionals

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐥𝐞𝐚𝐯𝐢𝐧𝐠 𝟐𝟎%-𝟑𝟎% 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐞𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐨𝐧 𝐭𝐡𝐞 𝐭𝐚𝐛𝐥𝐞?** Most Shopify, Shopify Plus, and WooCommerce brands focus on customer acquisition but miss significant revenue opportunities from their existing customers. Poor email automation, weak segmentation, low engagement, and deliverability issues often lead to lost sales and lower customer lifetime value. I'm Salimot, an Email Marketing Expert helping ecommerce brands increase retention, recover lost revenue, and build scalable email marketing systems using Klaviyo, Mailchimp, ActiveCampaign, Omnisend, and HubSpot. "Great experience working with this freelancer. They handled the full email marketing setup professionally, including DNS, SPF, DKIM, automations, and integrations. Communication was smooth, they delivered on time, and everything worked as expected. Very knowledgeable and easy to work with I would definitely recommend." 𝐇𝐨𝐰 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩: ✅ Klaviyo Setup, Management & Optimization ✅ Mailchimp Automation & Campaign Management ✅ ActiveCampaign Email & SMS Automation ✅ Welcome Series & Customer Onboarding Flows ✅ Abandoned Cart & Browse Abandonment Recovery ✅ Post-Purchase & Customer Retention Campaigns ✅ Win-Back & Re-Engagement Sequences ✅ Advanced Segmentation & Personalization ✅ Lifecycle Marketing & Customer Journey Mapping ✅ Email Campaign Strategy & Content Planning ✅ A/B Testing & Conversion Optimization ✅ Email Deliverability Setup (DNS, SPF, DKIM, DMARC) ✅ HTML Email Development & Responsive Templates ✅ Figma to Klaviyo/Mailchimp Email Builds ✅ Email QA, Inbox Testing & Performance Reporting 𝐂𝐨𝐫𝐞 𝐅𝐥𝐨𝐰𝐬 𝐈 𝐁𝐮𝐢𝐥𝐝: • Welcome Series • Abandoned Cart • Browse Abandonment • Post-Purchase • Replenishment Flows • Subscription Retention • Win-Back Campaigns • VIP Customer Journeys • Cross-Sell & Upsell Sequences • Referral Programs 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐂𝐚𝐧 𝐄𝐱𝐩𝐞𝐜𝐭: • Increased email-attributed revenue • Higher open, click, and conversion rates • Improved customer retention and repeat purchases • Better inbox placement and deliverability including full DNS, SPF, DKIM, and DMARC setup • Strategic lifecycle marketing that scales with your business • Reliable communication and proactive execution I've worked with DTC and B2B ecommerce brands across fashion, beauty, skincare, wellness, supplements, home goods, furniture, and digital products, helping businesses turn email marketing into a consistent revenue channel. 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Klaviyo • Mailchimp • ActiveCampaign • Omnisend • HubSpot • Kit (ConvertKit) • Shopify & Shopify Plus • WooCommerce • Litmus • Email on Acid Ready to unlock more revenue from your existing customers? Send me your store URL, and I'll identify opportunities to improve your email marketing, customer retention, and automation strategy.

I make email your highest-ROI channel, not an afterthought. I specialise in Klaviyo for ecommerce and DTC brands. Flow architecture, segmentation strategy, deliverability, and the full creative stack. I write and design every email myself, so you get technical depth and copy that actually converts, without having to manage two different people. 𝗜𝗹𝗹𝗶𝗰𝗶𝘁 𝗕𝗹𝗼𝗰 𝗖𝗹𝗼𝘁𝗵𝗶𝗻𝗴: 𝟱𝟱.𝟯𝟳% 𝗼𝗳 𝘁𝗼𝘁𝗮𝗹 𝘀𝘁𝗼𝗿𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗳𝗿𝗼𝗺 𝗲𝗺𝗮𝗶𝗹 𝗶𝗻 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝗺𝗼𝗻𝘁𝗵. £63,547 from campaigns. £28,386 from automated flows. May 2026. "Working with Sam has been one of the strongest decisions we've made for our brand. His approach is insane. He understands our brand to a level that most freelancers simply don't." Josh & Arran, Founders, Illicit Bloc Clothing 𝗕𝗧𝗦 𝗔𝗿𝗺𝘆 𝗠𝗲𝗿𝗰𝗵 𝗚𝗶𝗳𝘁 𝗦𝗵𝗼𝗽: 𝟳,𝟬𝟬𝟬 𝘀𝗶𝗴𝗻-𝘂𝗽𝘀 𝗶𝗻 𝟯𝟬 𝗱𝗮𝘆𝘀. £𝟭𝟴,𝟬𝟬𝟬 𝗶𝗻 𝗳𝗹𝗼𝘄 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗶𝗻 𝗠𝗮𝘆 𝟮𝟬𝟮𝟲. "In two weeks Sam completely transformed our email marketing strategy. The results speak for themselves." Sarah BTS Army Merch Gift Shop 𝗛𝗼𝘄 𝗜 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘄𝗼𝗿𝗸 Before we even talk about working together, I will send you a personalised Loom walkthrough. No sales calls, no discovery calls where someone tries to close you. Just me walking you through ideas specific to your brand, what I would prioritise, and where I see the biggest opportunities for your email programme. You keep that value whether you decide to work with me or not. Before you choose someone to work with on your email marketing, choose the person who understands your customers as well as you do. Once a client comes on board, the first thing I look at is not your flows. It is your pop-up form and your offer architecture. Because if you cannot get people into the ecosystem the right way, with the right offer, the right positioning, the right entry point, it does not matter how good your flows are. The attributed revenue numbers will not move. This is where most email marketers skip straight to the fun stuff and wonder why the results are average. Then we build the flows. All the core ones: welcome, browse abandonment, cart abandonment, checkout abandonment, post-purchase and win-back. But also some you probably have not heard of. The ones that most brands do not have set up because most freelancers do not know they exist. That is where a lot of the hidden revenue lives. But here is what separates a basic flow build from one that actually performs. Customers are getting smarter every single day. A generic email sequence sent to everyone the same way is something people can smell from a mile off. A potential new customer who has never bought from you needs to be spoken to completely differently from someone who has already purchased twice. Different messaging, different offers, different timing, different psychology. You cannot treat these people the same and expect the same results. Every flow I build routes people down different paths depending on exactly where they are in the customer journey. First-time visitors, warm leads, first-time buyers, repeat customers, lapsed customers. Each group gets communication that actually speaks to where they are, not a one-size-fits-all sequence blasting the same email to your entire list. Then we look at campaigns. How many are you sending? To which segments? What is the actual strategy? Most brands either blast their full list once a week or barely send at all. The way I see it, campaigns are ads. Every campaign you send is pushing people back into your custom flows, back into the buying cycle, back into the ecosystem you have built. The more intentional your campaign strategy, the harder your flows work. They compound each other. That is the system. Entry point, flows, campaigns. All three working together. That is how you get email consistently pulling 40 to 45% of your total store revenue. Message me and I will send you a personalised Loom within 24 hours so you can see exactly what is possible for your brand before committing to anything.

🎖️ Top Rated Plus Freelancer | Top 3% of Talent | 100% Job Success Score | 3+ Years Experience ⭐️⭐️⭐️⭐️⭐️ “Peddie’s insights into our client retention strategies helped us improve satisfaction by 30% in just 6 months. His advice on streamlining our operations was invaluable in scaling efficiently.” — Marcus D., Head of Accounts at Bravura Digital ⭐️⭐️⭐️⭐️⭐️ “We brought Peddie in to optimize our internal workflows and improve team collaboration. The systems he introduced saved us hours of work every week and allowed us to focus on what matters.” — Daniela P., Head of Operations at Elevate & Co Hi, I’m Peddie, a Client Success Strategist and Operations Architect with 3+ years of experience helping SaaS companies, agencies, and growing businesses increase retention, improve customer experiences, and build scalable operations. I specialize in creating high-impact Customer Success systems that turn customers into long-term partners. From onboarding and adoption to retention and expansion, I help businesses improve the entire customer lifecycle through better processes, communication, automation, and data-driven decision making. As a HubSpot Service Hub Certified professional, I help companies optimize their CRM and customer operations by building efficient workflows, improving support processes, managing customer data, tracking satisfaction, and creating scalable systems that enhance customer relationships. I’ve partnered with SaaS startups, digital agencies, and coaching businesses to improve client retention, streamline internal operations, and create repeatable processes that allow teams to scale without unnecessary complexity. My certifications include: 🏆 HubSpot Service Hub Software Certification 🏆 Google Project Management Professional Certificate 🏆 Strategic Leadership & Management Certificate – University of Illinois My approach combines Customer Success strategy, CRM optimization, and operational excellence to help businesses improve customer outcomes while scaling efficiently. 💼 What I Specialize In: Customer Success Strategy | HubSpot CRM | SaaS Operations | Business Efficiency | Process Optimization • Customer Lifecycle Management: Onboarding → Adoption → Retention → Expansion • HubSpot Service Hub: CRM workflows, automation, tickets, pipelines & customer insights • Client Communication: Building engagement strategies, updates & executive reporting • Customer Health Tracking: Monitoring satisfaction, risks, KPIs & retention metrics • Operational Efficiency: Streamlining workflows, systems, and internal processes • SOP & Workflow Design: Creating scalable documentation and repeatable operations • Cross-Functional Collaboration: Working with sales, product, marketing & support teams • Tools: HubSpot, Slack, Zoom, Loom, ClickUp, Notion, Trello & CRM platforms I’m passionate about helping companies create world-class customer experiences, stronger client relationships, and scalable systems that support long-term growth.

Telehealth and DTC health brands hire me to turn their patients from one-time buyers into long-term refills. I run full-funnel growth for GLP-1, weight loss, men's and women's health, and online pharmacy: paid ads, email, and SMS that scale. Most telehealth and DTC health brands are strong on one half of the funnel and leaking the other. They buy patients on Meta and Google but never build the email and SMS engine that drives the second purchase, the refill, and the lifetime value that makes the unit economics work. I own both sides. What I do: Lifecycle, email and SMS: Klaviyo, CustomerIO, Braze, and MoEngage. Welcome, abandonment, post-purchase, refill and reorder, win-back, and education flows tuned for adherence and retention (dose titration, side-effect support, subscription saves). Retention and LTV: subscription and refill programs, segmentation, and reporting that ties spend to patients, repeat revenue, and CAC payback. Verticals I know cold: telehealth and telemedicine, online pharmacy and DTC Rx, GLP-1 and medical weight loss, hormone therapy (HRT and TRT), men's health, women's health and perimenopause, supplements and nutraceuticals, skincare and dermatology, and behavioral and mental health. Compliance is not optional in this space, and I build with it in mind: HIPAA-aware data handling, plus FTC and FDA advertising rules and platform health-policy limits for Rx and supplement claims. Aggressive acquisition, low risk. A few things clients care about: - Expert-Vetted on Upwork with a 95% Job Success Score, $100K+ earned, 60+ jobs, and 2,800+ hours delivered. - Founder of Propel Lifecycle Marketing, with partner-level expertise across Klaviyo, CustomerIO, Braze, and MoEngage. - Real client results: 3x boost in click rates, 40%+ open rates, and retention revenue that compounds. How I work: I start with a paid and lifecycle audit, then run either a focused build sprint or an ongoing retainer or fractional growth role. You get a clear plan, the execution itself, and reporting you can take to your board. If you are scaling a telehealth, online pharmacy, or DTC health brand and want one person who can own both acquisition and retention, send me a message with where you are and where you want to go. I reply fast.

Brand, positioning, and messaging work isn't separate from growth — it's what makes growth sustainable. I do both, and I measure both. ⬆️ $50M+ in increased annual revenue driven by organic search for a hospitality brand ⬆️ 900% average ROAS on a multi-channel e-commerce ad campaign in a saturated market ⬆️ 1B+ earned impressions across consumer, B2B, and regulated industries ⬆️ 15M+ aggregate social interactions across multiple sectors With nearly 20 years of experience, I work at the intersection of brand, content, and growth — building systems that make marketing compound over time rather than reset with each new initiative. My background spans positioning and messaging strategy, GTM planning, performance marketing, content and UX strategy, CRO audits, lifecycle programs, and fractional CMO work for early- and growth-stage companies. Most clients come to me after outgrowing freelancers and before hiring a full agency or full-time lead. They value my ability to move quickly, bring order without overcomplicating things, and balance senior-level judgment with high-quality execution, especially when getting the story right matters as much as driving growth. I’ve partnered on brand, messaging, and growth initiatives with organizations ranging from global brands to public-sector organizations and high-growth companies, including Nike, NASA, PetSmart, Cox Media, Best Western, Cerebral, Pulte Homes, the University of Arizona, Insight Enterprises, Pfizer, Finlandia, the U.S. Chamber of Commerce, El Monterey, UNS Energy Corporation, SmartSuite, HonorHealth, and the Arizona Office of Tourism. That range has shaped how I think about audiences, credibility, and how messaging performs across very different contexts. I work across messaging and content strategy, growth-focused copywriting, and conversion optimization, often with organizations where clarity, credibility, and alignment materially affect outcomes. I’m frequently brought in to provide experienced insights to help teams sharpen their narrative, align stakeholders, improve systems and performance, and translate complex ideas into language that performs across channels. I partner closely with growth, product, and leadership teams, which gives me a strong read on how narratives evolve — and where they tend to break down. My focus is on building messaging systems and content that hold up across real-world use: websites, sales and marketing materials, lifecycle programs, and GTM efforts. In addition to project-based work, I operate as a Fractional CMO for early- and growth-stage companies, supporting strategic planning, messaging alignment, and execution where senior marketing leadership is needed but a full-time hire isn’t yet the right move.

Top-Rated Plus Sales & Business Development Specialist | 24 Years Experience I leverage a wealth of experience accumulated over 24 years collectively in Sales, Marketing, and Business Development to deliver strategic, cost-effective solutions tailored to your business needs.. Serving clients in the US, UK, Canada, Australia, and India, my focus includes: --> Sales & Strategic Planning: + B2B & B2C Sales, Telesales, and Lead Generation + Consultative Selling & Sales Strategy + Sales Management & Operations + Market Research & Strategic Planning --> Market Entry & Business Consulting: + Market Entry Solutions for India: Business Setup, Limited Companies, Joint Ventures, and Outsourcing + International Business Consulting and Start-up Assistance + Patent & Trademark Registration + Client Acquisition & Customer Engagement --> Admin Support & Customer Service: + Virtual Assistance & Customer Support + Data Entry, Mining, and Profiling + Email Marketing and Content Development + Contract Negotiation & Customer Relationship Management --> Key Accomplishments: + Successfully enabled foreign businesses to establish operations in India + Developed and implemented strategic sales processes enhancing client portfolios + Provided comprehensive admin support, boosting operational efficiency and customer satisfaction Commitment to excellence is our motto; our quality speaks for us. I guarantee confidential, timely, and detailed-oriented service delivery. Reach out today to see how my expertise can drive your business success and unlock new opportunities