Hire the Best Customer Retention Strategy Professionals

I make email your highest-ROI channel, not an afterthought. I specialise in Klaviyo for ecommerce and DTC brands. Flow architecture, segmentation strategy, deliverability, and the full creative stack. I write and design every email myself, so you get technical depth and copy that actually converts, without having to manage two different people. 𝗜𝗹𝗹𝗶𝗰𝗶𝘁 𝗕𝗹𝗼𝗰 𝗖𝗹𝗼𝘁𝗵𝗶𝗻𝗴: 𝟱𝟱.𝟯𝟳% 𝗼𝗳 𝘁𝗼𝘁𝗮𝗹 𝘀𝘁𝗼𝗿𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗳𝗿𝗼𝗺 𝗲𝗺𝗮𝗶𝗹 𝗶𝗻 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝗺𝗼𝗻𝘁𝗵. £63,547 from campaigns. £28,386 from automated flows. May 2026. "Working with Sam has been one of the strongest decisions we've made for our brand. His approach is insane. He understands our brand to a level that most freelancers simply don't." Josh & Arran, Founders, Illicit Bloc Clothing 𝗕𝗧𝗦 𝗔𝗿𝗺𝘆 𝗠𝗲𝗿𝗰𝗵 𝗚𝗶𝗳𝘁 𝗦𝗵𝗼𝗽: 𝟳,𝟬𝟬𝟬 𝘀𝗶𝗴𝗻-𝘂𝗽𝘀 𝗶𝗻 𝟯𝟬 𝗱𝗮𝘆𝘀. £𝟭𝟴,𝟬𝟬𝟬 𝗶𝗻 𝗳𝗹𝗼𝘄 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗶𝗻 𝗠𝗮𝘆 𝟮𝟬𝟮𝟲. "In two weeks Sam completely transformed our email marketing strategy. The results speak for themselves." Sarah BTS Army Merch Gift Shop 𝗛𝗼𝘄 𝗜 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘄𝗼𝗿𝗸 Before we even talk about working together, I will send you a personalised Loom walkthrough. No sales calls, no discovery calls where someone tries to close you. Just me walking you through ideas specific to your brand, what I would prioritise, and where I see the biggest opportunities for your email programme. You keep that value whether you decide to work with me or not. Before you choose someone to work with on your email marketing, choose the person who understands your customers as well as you do. Once a client comes on board, the first thing I look at is not your flows. It is your pop-up form and your offer architecture. Because if you cannot get people into the ecosystem the right way, with the right offer, the right positioning, the right entry point, it does not matter how good your flows are. The attributed revenue numbers will not move. This is where most email marketers skip straight to the fun stuff and wonder why the results are average. Then we build the flows. All the core ones: welcome, browse abandonment, cart abandonment, checkout abandonment, post-purchase and win-back. But also some you probably have not heard of. The ones that most brands do not have set up because most freelancers do not know they exist. That is where a lot of the hidden revenue lives. But here is what separates a basic flow build from one that actually performs. Customers are getting smarter every single day. A generic email sequence sent to everyone the same way is something people can smell from a mile off. A potential new customer who has never bought from you needs to be spoken to completely differently from someone who has already purchased twice. Different messaging, different offers, different timing, different psychology. You cannot treat these people the same and expect the same results. Every flow I build routes people down different paths depending on exactly where they are in the customer journey. First-time visitors, warm leads, first-time buyers, repeat customers, lapsed customers. Each group gets communication that actually speaks to where they are, not a one-size-fits-all sequence blasting the same email to your entire list. Then we look at campaigns. How many are you sending? To which segments? What is the actual strategy? Most brands either blast their full list once a week or barely send at all. The way I see it, campaigns are ads. Every campaign you send is pushing people back into your custom flows, back into the buying cycle, back into the ecosystem you have built. The more intentional your campaign strategy, the harder your flows work. They compound each other. That is the system. Entry point, flows, campaigns. All three working together. That is how you get email consistently pulling 40 to 45% of your total store revenue. Message me and I will send you a personalised Loom within 24 hours so you can see exactly what is possible for your brand before committing to anything.

I have 9 years of experience in Customer Service / Retention and Account Management, with a strong background in creating connection to customers, building value of the product, resolving issues the best way that I can. I’ve had the privilege of working with Varsity Tutors, RingCentral and Expensify which are US Based companies. In the context of Account Management or being an Executive, my main goal is to provide accurate, timely, and empathetic responses to users. What drives me, so to speak, is the desire to assist effectively and efficiently, ensuring that each accounts that I manage is receiving the right treatment. I strive to understand the client's needs and provide solutions or guidance that best meet those needs.

Expert-Vetted Top 1% Upwork consultant | Nearly $3M billed since 2021 | 100% Job Success I have spent 25+ years founding, scaling, and exiting six companies across ecommerce, supplements, subscription commerce, manufacturing, nutraceuticals, and consumer products. Across the companies I founded and led, our products generated more than $587M in gross retail sales. I built subscribe-and-save programs serving 250,000+ monthly members, scaled a 4,000-member subscription box, operated Shopify Plus brands sustaining 4-6% conversion rates, and completed multiple exits. Today, I help DTC founders find the revenue already sitting inside their stores. My work focuses on Shopify, Klaviyo, CRO, retention, subscriptions, lifecycle marketing, and the operating decisions that determine whether growth becomes profitable revenue or disappears through leaks. I have lived the problems my clients bring me: CAC pressure. Conversion declines. Failed launches. Weak retention. Inventory risk. Cash flow constraints. Agency confusion. Underperforming email and SMS. Subscription churn. Reporting that shows activity without explaining what is actually happening. Eventually, every founder has to answer the same question: Where is the money leaking? That is the problem I help solve. Since my last exit, I have spent two years building RavenOS, my private AI-assisted growth analysis system. RavenOS helps me review Shopify, Klaviyo, GA4, Meta, and customer data faster and more thoroughly than a traditional audit process. It looks for problems most teams miss: • Failed payments and preventable subscription churn • Weak lifecycle flows and poor campaign sequencing • Declining customer cohorts and low repeat purchase • Discount stacking and margin erosion • Checkout and product-discovery friction • Poor offer sequencing and merchandising gaps • Revenue trapped inside the existing customer base • Reporting discrepancies and weak attribution RavenOS does the digging. I determine what matters, what it is likely costing the business, and what should be fixed first. It is the system I wish I had when I was running my own brands. Back then, I often found revenue leaks the hard way, by losing the money first. That is where 25 years of founder and operator judgment comes in. I look at your business like someone who has sat in the founder seat with his own capital, inventory, employees, reputation, and cash flow on the line. A few relevant highlights: • Founded and scaled six companies • More than $587M in gross retail sales across founder-led brands • Built subscribe-and-save programs with 250,000+ monthly members • Built and operated a 4,000-member monthly subscription box • Multiple exits, including MySupplementStore, GeekBox, NRGX Labs, and KEEG Ocean Plastics • Experience with Shopify Plus brands sustaining 4-6% conversion rates • Inc. 5000, including the #40 fastest-growing retail company in the United States • Named one of Inc. Magazine’s “30 Top CEOs Under 30” • Expert-Vetted Top 1% on Upwork • Nearly $3M billed through Upwork since 2021 • 100% Job Success I typically help brands with growth audits, Shopify and Klaviyo performance, conversion rate optimization, lifecycle revenue, retention, subscriptions, offer strategy, merchandising, checkout friction, and revenue per visitor. The work may be a focused sprint around one visible constraint, a complete growth blueprint, or ongoing founder-level advisory. The format matters less than identifying the right problem and fixing things in the right order. What you receive is a clear read on: • Where revenue is being lost • What is likely causing it • What it may be costing the business • What should be fixed first • What can wait • How to turn the findings into practical execution Most businesses do not need another complicated dashboard, generic audit, or long list of best practices. They need an accurate read on where revenue is being lost and someone who understands how the decisions affect cash flow, customers, inventory, margins, and long-term growth. I find the revenue already sitting inside your store. Send me a brief overview of the business, the main constraint you are seeing, and the systems currently in place. I will give you a direct read on where I would begin. Best, Joshua

I work with 6–8 figure DTC eCommerce brands to turn email into a structured retention engine that increases repeat purchase rate, revenue per subscriber, and long-term LTV. I am not a template installer. I build and optimize lifecycle systems. ** What I Actually Do ** Most brands don’t have a traffic problem. They have a retention architecture problem. I fix: • Revenue leakage inside existing flows • Weak post-purchase acceleration • Overlapping segmentation and list fatigue • Poor suppression logic • Subscription churn • Campaigns that spike but don’t compound Then I build structure around: • Intent-based segmentation • Flow logic optimization • Revenue per recipient growth • Repeat purchase acceleration • Deliverability discipline • Controlled testing cadence ** Brands I Work Best With *** • 6–8 figure DTC brands • Subscription-heavy models • High-AOV or considered purchase products • Founders who care about incrementality, not inflated dashboards If you’re looking for someone to “send 3 emails a week,” I’m not the right fit. If you want someone to own lifecycle performance and improve retention economics, we should talk. ** My Experience *** • 4+ years deep in Klaviyo • Managed multi-account agency environments • Supported brands doing $500K to $20M+ annually • Email contribution commonly 20–35% after optimization • Built and restructured full lifecycle systems from audit to execution I focus on incremental revenue, not attribution padding. ** Engagement Structure ** Most clients work with me on: • Monthly lifecycle ownership retainers • Optimization sprints (30–90 days) • Retention audits + roadmap build • Performance-based hybrid structures Serious inquiries only. I limit the number of brands I work with at one time to maintain depth. If you’d like, send: • Current email revenue % • Main retention challenge • Average order value • Subscription or one-time model I’ll tell you quickly whether I see real leverage. — Maria Cristina (Tina) Olid

7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.

Hi, I'm Rohan 👋 I help DTC and e-commerce brands build email systems that consistently drive 25–40% of total revenue the industry benchmark that most brands never hit because their Klaviyo account is a patchwork of half-finished flows and off-brand templates. My difference is simple: I'm a Klaviyo strategist who also designs in Figma and hand-codes responsive HTML email. Most brands need a strategist, a designer, and a developer to get what I deliver alone. That means no handoffs, no "lost in translation" between design and build, and significantly faster turnaround. WHAT I DO 1. Klaviyo Flow Strategy & Buildout The core revenue engines of any e-commerce email program: Welcome flows: Architecture, copy structure, and design that converts new subscribers while intent is highest Abandoned cart sequences: Multi-email sequences (typically 5 emails) with escalating urgency and objection handling Browse abandonment, post-purchase, and cross-sell flows Winback / re-engagement sequences for lapsed customers Sunset flows to protect your deliverability 2. Klaviyo Account Audits A full 12-month and 3-month performance review of every flow and campaign in your account, delivered as a client-ready report with a performance scorecard benchmarked against industry standards, with a prioritized action plan. You'll know exactly where revenue is leaking and what to fix first. 3. Email Design (Figma → HTML) Complete email design systems built in Figma - you approve the visual before anything is coded Hand-coded, responsive HTML that renders correctly across Gmail, Outlook, Apple Mail, and dark mode Template systems your team can reuse, not one-off designs 4. Campaign Strategy & Calendars Monthly campaign calendars that balance educational content, engagement sends, and promotions — so your list doesn't burn out and your revenue doesn't depend on constant discounting. 5. List Growth & Segmentation Popup and signup form strategy (email + SMS capture) Quiz-based and preference-based segmentation using Klaviyo profile properties — for example, skin-concern segmentation systems that let a skincare brand send genuinely personalized flows Advanced segment architecture for targeting, suppression, and deliverability health HOW I WORK Audit first. Even for build projects, I start by understanding what already exists in your account, so we build on strengths instead of duplicating or breaking things. Design before code. Everything is mocked up in Figma for your approval first. You never pay for HTML you haven't seen. Your copy is sacred. If you provide approved copy, it goes into the build exactly as written — no silent "improvements." Brands with legal/compliance requirements especially value this. Clear reporting. You get documentation and performance reports you can actually share with your team or your boss not screenshots and vague summaries. Organized communication. Structured updates, quick responses, and clean handoffs. I work with agencies as a white-label partner too, so I know how to slot into existing teams and processes. 🏆 EXPERIENCE & CREDENTIALS ✔ 32+ completed Upwork projects in email design & Klaviyo strategy ✔ Ongoing work with brands in skincare, women's wellness supplements, sustainable accessories, apparel, and home furnishings ✔ Fluent across the full stack: Klaviyo, Figma, Shopify, Stripo, and major ESPs ✔ Experience both direct-to-brand and as a subcontracted specialist for other agencies ✨ WHAT CLIENTS SAY ✨ [Insert 3–4 verbatim testimonials from your Upwork work history here. Ideal mix: one about results/revenue, one about the design quality, one about communication/reliability, one about the strategy-plus-design combo. Direct quotes outperform paraphrases.] 🤝 WHO I WORK BEST WITH DTC brands doing $20K–$500K/month who know email is underperforming Founders who want one accountable person instead of managing three freelancers Agencies needing a reliable white-label Klaviyo + design specialist Brands in health, beauty, wellness, apparel, and home goods Probably not a fit if: you're looking for mass cold email, purchased lists, or "growth hacking" — I build sustainable owned-audience revenue, not spam.about your brand and where email feels stuck I'll tell you honestly whether I can help.