Hire the Best Customer Retention Specialists
in India

Hi, Thank You for visiting my profile. I'm Argha, having more than 4 years of experience in Customer Support , Virtual Assistance & Shopify task roles around many countries like the USA, UK, Philippines, Netherlands, France, Australia and India etc. I specialize in Customer Support, Product specification and Brand awareness as well as establishing and building customer relationships. I believe that the key to success for any organization or brand is the Top Notch Customer Support. I know how frustrating it can be when you need help and feel like no one is listening to you—and I know how much better it feels when someone hears you out and gives you a perfect answer to your queries. I SPECIALIZE IN⬇️: ✅CRM : Communicate with customer when they need through any CRM tools like Live Chat, Zendesk, Odoo, Gorgias, Bite speed, Kwik chat , Groove, Zoho, Reamaze etc. ✅Shopify Expert : Order Create, Order Process, Return, Refund, Coupon Create, Customer details change like address, email etc. ✅Customer Care Specialist : Handling customer requests, inquiries, and complaints using a compassionate yet firm approach. ✅ Product Specification Knowledge : Guide Customers about the specified Product. ✅ Additional : Creative Problem Solving skills, Google Suite, MS Office proficiency, AutoCad, Good Professional Relationships with Team. I have work experience using the following tools : ⭐️ Zendesk, Odoo, Gorgias, Shopify, Bite speed, Kwik chat , Groove, Zoho, Live Chat, E-mail ⭐️ Slack, zoom, salesforce etc. ⭐️ Google Outlook ⭐ Autocad ⭐️ Microsoft Office ⭐️ Social Media (Facebook Groups & Pages, Youtube & Instagram account) I am available for the short or long term and pride myself on delivering high quality, fast and accurate services. I treat all my client's personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪 Thanks, Argha

Klaviyo Revenue Growth Specialist | Boosting eCommerce Sales with Email & SMS I’m an all-rounder Klaviyo expert with 5+ years of experience helping 75+ eCommerce brands scale through email & SMS marketing. From strategy → copywriting → design → execution, I handle the complete lifecycle to ensure your brand grows revenue, retention, and customer loyalty. Niches I’ve Worked With - Fashion & Apparel (streetwear, traditional wear, luxury) - Jewelry & Accessories - Beauty & Skincare - Health & Wellness - Home & Lifestyle Brands - Food & Beverage (D2C) - Digital & Subscription Products (SaaS) What I Deliver (End-to-End Services) - Klaviyo Setup & Integrations: Smooth migration, list health check, and system optimization. - Email Flow Automation: Welcome, Cart Recovery, Post-Purchase, Replenishment, Winback & VIP flows. - Campaign Management: Strategy, calendar planning, execution, reporting. - Copywriting that Converts: Persuasive, on-brand, customer-focused messaging for higher engagement. - Design Expertise: Clean, responsive, high-converting email templates that look perfect on all devices. - Segmentation & Personalization: Reverse engineering customer behavior to target the right audience at the right stage. - A/B Testing & Optimization: Constant iteration to maximize deliverability, opens, clicks, and revenue. - SMS Marketing: Creating complementary SMS strategies for instant conversions. - Reporting: I don’t just set up flows and leave. I provide continuous monitoring, reporting, and optimization, ensuring every campaign, segment, and automation keeps performing, scaling revenue month after month. Proven Results - Generated multi-million revenue via Klaviyo email & SMS. - Helped brands increase 30–45% revenue contribution from email marketing alone. - Boosted repeat purchase rate by 20%+ through smart retention flows. - Successfully managed campaigns for 6 & 7-figure eCommerce brands across the globe. Why Me? I’m not just another freelancer who “sets up flows.” I act as your growth partner, building tailored strategies backed by: - Reverse-Engineering Audience Behavior → studying your customer journey & buying psychology to craft personalized campaigns. - Full-Funnel Strategy → converting cold leads into buyers, then nurturing them into loyal brand advocates. - Creative + Analytical Blend → strong in copywriting, design, AND data analysis, so every email isn’t just beautiful but also revenue-driven. - Long-Term Focus → I don’t chase vanity metrics; I build systems that scale profitably and sustainably. If you want an all-in-one Klaviyo specialist who can plan, write, design, and execute campaigns & flows while focusing on measurable revenue growth, let’s connect.

Hello, I'm Akash having more than 5 years of experience in Customer Support Representative, Virtual Assistance & Order processing & Back office management roles around many countries like the USA, UK, Philippines, Australia, and India etc. I specialize in business development, Product specification and growth as well as establishing and building customer relationships. I have a wealth of experience in helping business owners to unlock their brands full potential through its relationship with its customers. I believe that the key to good customer service is being able to empathize with your customers. I know how frustrating it can be when you need help and feel like no one is listening to you—and I know how much better it feels when someone hears you out and gives you a perfect answer to your queries. I SPECIALIZE IN⬇️: ✅ Live Chat Software : Chat with online customers when they are visiting our website. ✅ Customer Care Specialist : Handling customer requests, inquiries, and complaints using a compassionate yet firm approach. ✅ Product Specification Knowledge : Guide Customers about the specified Product. ✅ Back Office : Order processing, order fulfillment, shipping and tracking, Returned & Refund. ✅ Multi-tasking : Maintain daily escalation trackers to prioritize issues by complain ticket generate accordingly. ✅ E-mail Communication : Resolve customer queries and ensure customer satisfaction on the Email. ✅ Records : keep Records for Future opportunities and threats. ✅ Additional : Creative Problem Solving skills, Google Suite, MS Office proficiency, Good Professional Relationships with Team. I have work experience using the following tools : ⭐️ Zendesk, Odoo, Gorgias, Shopify, Bite speed, Kwik chat , Groove, Zoho, GHL ⭐️ Slack, Reamaze, salesforce etc. ⭐️ Google Outlook ⭐️ Microsoft Office ⭐️ Social Media (Facebook Groups & Pages, Youtube & Instagram account) I am available for the short or long term and pride myself on delivering high quality, fast and accurate services. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪 Thanks Akash

I help e-commerce and SaaS brands keep operations running smoothly and customers happy, so the day to day runs with minimal oversight from you. My focus is e-commerce operations and customer support: Shopify fulfillment, order and inventory management, supplier coordination, and fast, empathetic support across email, live chat, and phone. I also build tools and automations that make the whole operation faster. I am a Top Rated Plus freelancer with a 95 percent job success score and more than 13,700 hours on Upwork. On e-commerce, I handle the full cycle: building stores, creating product catalogues, and producing clean listings at scale. I built a bulk uploader that publishes thousands of accurate listings across Shopify, eBay, Amazon and Walmart, and a dashboard that tracks inventory, order fulfillment and sales in one view. For support, I provide pre sales and post sales help over live chat and email using Zendesk, Gorgias and similar tools, for global customers across the US, Europe, Asia and Australia. On the operations and logistics side, I have owned supply chain and fulfillment for a consumer brand on Shopify, built UK and EU logistics operations from the ground up, and worked as a sourcing agent managing suppliers, factory vetting and cross border documentation. In US freight brokerage I built workflow automations for daily operations, including posting thousands of loads on DAT and automating carrier and customer communication. I am proactive, organized and reliable, comfortable watching COGS and margins, and used to working with minimal supervision. My goal is to handle support and operations so dependably that the business runs on autopilot. If you want a high standard partner for e-commerce operations and support, let's connect.

I am Vinay, a CERTIFIED HUBSPOT GOLD SOLUTION PARTNER and CERTIFIED DIGITAL MARKETING PROFESSIONAL. As a Top Rated Plus freelancer on Upwork with a 100% Job Success Score, over 21 years of experience, 107,273+ Upwork hours, and 379 successful projects, I have had the privilege of working with clients across the globe—delivering HubSpot CRM, Marketing Automation, Lead Generation, Website Development, Digital Marketing, and Business Process Automation solutions that accelerate growth and improve operational efficiency. Whether you're looking to implement HubSpot from the ground up, optimize existing CRM workflows, automate sales and marketing processes, improve lead generation, or build scalable business systems, I help businesses transform complex challenges into measurable growth opportunities. HUBSPOT CRM & MARKETING AUTOMATION • HubSpot CRM Setup & Implementation • HubSpot Onboarding & Account Configuration • HubSpot Marketing Hub • HubSpot Sales Hub • HubSpot Service Hub • HubSpot Operations Hub • HubSpot Content Hub • HubSpot Workflow Automation • Lead Nurturing & Lifecycle Automation • HubSpot Sales Pipeline Optimization • HubSpot CRM Migration & Data Cleanup • HubSpot API Integrations • HubSpot Reporting Dashboards & Analytics • HubSpot Email Marketing & Automation • HubSpot Landing Pages & Conversion Optimization • HubSpot Knowledge Base Development • HubSpot Training & Ongoing Support • HubSpot CMS Development • HubSpot Custom Modules & Themes DIGITAL MARKETING & AI AUTOMATION • AI-Powered Workflow Automation • Predictive Lead Scoring • AI Chatbot Integration • AI-Based Reporting & Insights • Smart Segmentation & Personalization • Marketing Attribution & Funnel Tracking • Customer Journey Automation • CRM Process Optimization • Sales & Marketing Alignment • Data Enrichment & Automation • Search Engine Optimization (SEO) • Technical SEO & Content Optimization • Google Ads Management • PPC Campaign Management • LinkedIn Marketing & Automation • Social Media Marketing • Email Marketing Campaigns • Inbound Marketing Strategy • Conversion Rate Optimization • Marketing Analytics & Performance Reporting • Lead Generation & Funnel Development WEB DEVELOPMENT & TECHNICAL SOLUTIONS • HubSpot CMS Website Development • WordPress Website Development • Responsive Website Design • PHP Development • MySQL Development • JavaScript Development • jQuery Development • Custom API Development & Integrations • CRM Integrations (HubSpot, Salesforce, Zoho) • Database Management & Dynamic Applications • Website Migration & Rebranding • Hosting & Technical Infrastructure Support • PSD to HTML Development • WordPress Theme Development • Joomla Development • Bootstrap Development • Web Application Development GRAPHIC DESIGN & CREATIVE SERVICES • Landing Page Design • HubSpot Email Template Design • Branding & Logo Design • Marketing Collateral Design • Brochures • Flyers • Banners • Business Card Design • Social Media Graphics • Illustrations • Print Design • Digital Design INDUSTRY SOLUTIONS • HubSpot CRM Solutions for Real Estate • HubSpot CRM Solutions for SaaS • HubSpot CRM Solutions for B2B Organizations • CRM Automation & Data Intelligence • Cloud Computing & Hosting Support • GoDaddy Administration • Bluehost Administration • HostGator Administration • Email Server Management • MailWizz Setup & Management • PMTA Configuration • DMARC Setup • DKIM Setup • SPF Configuration • VPS Server Management SALES & MARKETING ENABLEMENT • Email Marketing Automation • HubSpot Sales Sequences • Lead Nurturing Workflows • Data Analysis & Reporting • Google Ads Management • Conversion Optimization • Content Marketing • Multi-Channel Campaign Strategy • ROI Tracking • Customer Retention Campaigns • Revenue Operations (RevOps) ADMINISTRATIVE & VIRTUAL SUPPORT • HubSpot Administration • Zoho CRM Administration • Data Entry • Data Mining • Web Research • Market Research • Data Enrichment • Workflow Automation • Task Management • Atlassian JIRA • Confluence Administration • Customer Support Setup • HubSpot Service Hub Configuration • List Building • Email Management • Project Coordination • Client Communication Management WHY CLIENTS WORK WITH ME • 21+ Years of CRM, Marketing & Technology Experience • 107,273+ Upwork Hours Completed • 379+ Successful Upwork Projects • 100% Job Success Score • Top Rated Plus Freelancer • HubSpot Gold Solution Partner • Certified Digital Marketing Professional • Dedicated In-House Team of 50+ Specialists • Strong Technical + Marketing Expertise • End-to-End Execution Under One Roof Thank you for taking the time to review my profile. Let's collaborate to transform your digital ecosystem with HubSpot, AI automation, and data-driven marketing while turning your business goals into measurable growth.

💼 Customer Support • Technical Support • Email, Chat & Billing Support for SaaS & Ecommerce 🏆 Top-Rated | 100% Job Success | 9+ Years of Customer Support Excellence 📌 4,000+ Hours on Upwork | Enterprise & SaaS Support Specialist Hello there! 👋 If you're looking for a reliable, experienced, and tech-savvy customer support specialist who can manage customers, resolve issues, and improve your support workflows — you're in the right place. I help SaaS, ecommerce, and service-based companies deliver fast, professional, and empathetic support that boosts retention and customer satisfaction. 🧰 What I Can Help You With ⭐ Customer Support (Email, Chat & Phone) Responding to customer queries with clarity, professionalism, and empathy Managing high-volume ticket queues Providing timely and accurate resolutions ⭐ SaaS & Technical Support Account setup, onboarding & troubleshooting Billing, subscription & payment issues Login/auth errors, product navigation, and bug reporting Escalation management and cross-team communication ⭐ Billing & Dispute Resolution (Mitratech Expertise) Invoice discrepancies Refunds, chargebacks, credits & adjustments Payment failures & subscription renewals Deep-dive investigation and documentation ⭐ E-commerce Support Order updates, shipping delays, cancellations Refunds, returns & exchange coordination Shopify, PayPal, Stripe & marketplace communication Vendor/supplier follow-ups ⭐ Admin & Back-Office Support CRM management & data entry Spreadsheet handling Document organization Process documentation & SOP creation 🌟 Why Clients Love Working With Me ✔ Reliable & Consistent — 100% Job Success with long-term clients ✔ Retention-Focused — I turn frustrated customers into loyal advocates ✔ Strong Communicator — Clear, friendly, and professional communication ✔ Tech-Savvy — Quick to learn new tools and platforms ✔ Process-Oriented — Identify recurring issues and suggest improvements ✔ Enterprise-Level Experience — 2,500+ hours supporting HR SaaS customers 🛠 Tools & Platforms I Work With Zendesk | Gorgias | Freshdesk | Intercom | Shopify | PayPal | Stripe | Salesforce Google Workspace | Microsoft 365 | Monday.com | Notion | Zoho | Meta Business Suite If your tool isn’t listed, I’ll learn it fast. 📌 My Commitment I treat your customers like my own. My goal is to deliver accurate, empathetic, and high-quality support that strengthens your customer relationships and reduces your support workload. 📞 Ready to elevate your customer experience? Click “Invite to Job” and let’s discuss how I can help you deliver outstanding customer support.