Hire the Best Customer Retention Specialists
in India

B2B lead generation and business development specialist with 3+ years turning cold outreach into booked meetings and closed revenue — across semiconductor manufacturing, solar energy, cosmetics, and retail distribution. Currently running full-cycle outbound (100+ calls/day via Apollo io and LinkedIn Sales Navigator) for a Singapore-based semiconductor materials manufacturer, booking qualified meetings with Tata, Micron, Kaynes, and Datwyler. Previously built a sales and BD pipeline from a cold call list that landed appointments with 7-Eleven and Whole Foods Market, and ran outbound solar sales across the Canadian market combining provided lead lists with self-sourced referral pipeline. Beyond pure outbound, I've led a content and SEO team (managing website copy and keyword optimization for an international e-commerce brand) and delivered live chat customer support at an 85% CSAT — so I bring the full funnel: I can generate the pipeline, close the meeting, and support the account after signature. What I bring to your team: Proven enterprise-level appointment setting (Tata, Micron, 7-Eleven, Whole Foods on record) Full CRM and prospecting stack: Apollo io, LinkedIn Sales Navigator, Zoho CRM Multi-channel outreach: cold calling, cold email, multi-touch follow-up sequences Bonus range: content/SEO and social media marketing for teams that need pipeline and brand presence 100% Job Success Score, Rising Talent badge, 30+ hrs/week availability, 0-4 hour response time Fluent in English, Hindi, and Telugu — useful for India-market or multilingual outreach I treat every pipeline like it's my own quota to hit. If you need someone who can pick up a lead list and turn it into revenue without hand-holding, let's talk.

Hi, Thank You for visiting my profile. I'm Argha, having more than 4 years of experience in Customer Support , Virtual Assistance & Shopify task roles around many countries like the USA, UK, Philippines, Netherlands, France, Australia and India etc. I specialize in Customer Support, Product specification and Brand awareness as well as establishing and building customer relationships. I believe that the key to success for any organization or brand is the Top Notch Customer Support. I know how frustrating it can be when you need help and feel like no one is listening to you—and I know how much better it feels when someone hears you out and gives you a perfect answer to your queries. I SPECIALIZE IN⬇️: ✅CRM : Communicate with customer when they need through any CRM tools like Live Chat, Zendesk, Odoo, Gorgias, Bite speed, Kwik chat , Groove, Zoho, Reamaze etc. ✅Shopify Expert : Order Create, Order Process, Return, Refund, Coupon Create, Customer details change like address, email etc. ✅Customer Care Specialist : Handling customer requests, inquiries, and complaints using a compassionate yet firm approach. ✅ Product Specification Knowledge : Guide Customers about the specified Product. ✅ Additional : Creative Problem Solving skills, Google Suite, MS Office proficiency, AutoCad, Good Professional Relationships with Team. I have work experience using the following tools : ⭐️ Zendesk, Odoo, Gorgias, Shopify, Bite speed, Kwik chat , Groove, Zoho, Live Chat, E-mail ⭐️ Slack, zoom, salesforce etc. ⭐️ Google Outlook ⭐ Autocad ⭐️ Microsoft Office ⭐️ Social Media (Facebook Groups & Pages, Youtube & Instagram account) I am available for the short or long term and pride myself on delivering high quality, fast and accurate services. I treat all my client's personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪 Thanks, Argha

Hello, I'm Akash having more than 5 years of experience in Customer Support Representative, Virtual Assistance & Order processing & Back office management roles around many countries like the USA, UK, Philippines, Australia, and India etc. I specialize in business development, Product specification and growth as well as establishing and building customer relationships. I have a wealth of experience in helping business owners to unlock their brands full potential through its relationship with its customers. I believe that the key to good customer service is being able to empathize with your customers. I know how frustrating it can be when you need help and feel like no one is listening to you—and I know how much better it feels when someone hears you out and gives you a perfect answer to your queries. I SPECIALIZE IN⬇️: ✅ Live Chat Software : Chat with online customers when they are visiting our website. ✅ Customer Care Specialist : Handling customer requests, inquiries, and complaints using a compassionate yet firm approach. ✅ Product Specification Knowledge : Guide Customers about the specified Product. ✅ Back Office : Order processing, order fulfillment, shipping and tracking, Returned & Refund. ✅ Multi-tasking : Maintain daily escalation trackers to prioritize issues by complain ticket generate accordingly. ✅ E-mail Communication : Resolve customer queries and ensure customer satisfaction on the Email. ✅ Records : keep Records for Future opportunities and threats. ✅ Additional : Creative Problem Solving skills, Google Suite, MS Office proficiency, Good Professional Relationships with Team. I have work experience using the following tools : ⭐️ Zendesk, Odoo, Gorgias, Shopify, Bite speed, Kwik chat , Groove, Zoho, GHL ⭐️ Slack, Reamaze, salesforce etc. ⭐️ Google Outlook ⭐️ Microsoft Office ⭐️ Social Media (Facebook Groups & Pages, Youtube & Instagram account) I am available for the short or long term and pride myself on delivering high quality, fast and accurate services. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪 Thanks Akash

Hi there, Are you looking for an experienced, reliable Customer Support professional who can manage your customer inquiries seamlessly, protect your brand reputation, and maintain outstanding satisfaction scores? With 3 to 4 years of rigorous experience handling high-volume international processes at Teleperformance (a global BPO leader), I specialize in providing top-tier Email and Live Chat support for modern businesses, e-commerce brands, and tech startups. My background includes working directly on the USA-based Instacart process. In this role, I mastered real-time troubleshooting, complex logistics support, and professional customer care tailored specifically to the North American market. Unlike general virtual assistants, I am deeply familiar with strict corporate KPIs and customer service benchmarks. I hold official CSAT (Customer Satisfaction) certifications and formal experience letters verifying my high-performance track record in fast-paced international environments. 🛠️ Helpdesk Tools & Technologies I Use: • Ticketing Systems: Zendesk, Freshdesk, Gorgias, Intercom • Communication: Slack, Microsoft Teams, Gmail, Live Chat Apps • Operational Tools: CRM systems, Shopify backend, Google Workspace 📈 Core Competencies I Bring to Your Team: • High-Performance Email & Chat Support: Managing multi-chat queues with fast, clear, and grammatically flawless responses. • Ticket Resolution & Backlog Clearing: Systematically organizing, prioritizing, and resolving complex customer issues. • Customer Retention & Empathy: Defusing escalated tickets, handling angry customers professionally, and improving brand loyalty. • Performance Driven: Proven capability to meet and exceed AHT (Average Handling Time), First Contact Resolution (FCR), and CSAT metrics. Whether you need a dedicated agent to clear out an email backlog or an ongoing specialist to manage your live chat during critical business hours, I am ready to step in with minimal onboarding. Let’s connect to discuss how I can bring professional-grade support to your operations! Best regards, Nawaz S.

If you're running an e-commerce business, you need someone who can keep customers informed, resolve issues quickly, manage support volume efficiently, and help maintain a positive customer experience without constant supervision. Over the past 9+ years, I have worked in customer support handling order inquiries, refunds, order replacement, cancellations, shipping issues, subscription requests, and general customer concerns. I have experience working with Shopify-based businesses and supporting customers through email and ticketing systems. Key Achievements ⭐Worked as a Team Leader at Relief Factor, handling 100+ customer tickets daily in a high-volume support environment ⭐9+ years of experience supporting customers with order inquiries, refunds, exchanges, cancellations, shipping issues, and account-related concerns ⭐Uploaded and managed 6000+ products for an ecommerce store (Kettle & Cord), including descriptions, pricing, tags, and collections My experience includes: ✅ Customer Email Support ✅ Shopify Order Management ✅ Zendesk & Gorgias Ticket Handling ✅ Refunds, Returns & Exchanges ✅ Order Tracking & Shipping Issues ✅ Subscription Support ✅ Customer Complaint Resolution ✅ Data Entry & Administrative Support Tools I have worked with include: ✅ Shopify ✅Ecommerce ✅ Zendesk ✅ Gorgias ✅ ShipStation ✅ Magento ✅ Slack ✅ Google Workspace ✅ Microsoft Office ✅ JVZoo I am comfortable working independently, following SOPs, managing high ticket volumes, and adapting quickly to new systems and workflows. Whether you need ongoing customer support, order management assistance, or help handling a growing support inbox, I can step in and contribute from day one.

I started my carrier as Customer Service Representative and worked as Trainer and Quality Analyst for various projects including Inbound and Outbound campaigns for UK, USA, Canada and Australia. As a result, I have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously and can offer new ideas to help your company grow and surpass all goals and objectives. My duties as Customer Service Executive included correspondence with the customers via inbound/outbound calls helping them with their issues and resolving their complaints with a great customer satisfaction. I have worked as Live Chat Support executive and also handled Email Tickets for a reputed vpn company. Working in the management I have helped by training staff to decrease average call handling time and increased customer satisfaction by 70%. This resulted in more business for the company. I have a separate room allocated for official use with noise free background. I have stable ultra high speed DSL wired internet connection along with power back up that allows me to have an uninterrupted, trouble free and peaceful work environment. I have done Masters in Computer Applications.