Hire the Best Customer Engagement Freelancers
in India

I’m a Top Rated full-time freelancer with over a decade of experience and more than 34,000 hours completed on Upwork. I specialize in customer service, content moderation, trust & safety, fraud prevention, data entry and operational support. I excel in delivering fast and reliable assistance mainly through live chat and email with a strong focus on user retention, data accuracy, and policy enforcement. I’m committed to fostering safe and engaging user experiences by moderating text, images, and social media content/profile for brand safety. My technical toolkit includes Microsoft Office, Google Workspace, Zendesk, LivePerson, and a variety of other support platforms. In addition to my core skills, I have hands-on leadership experience managing teams, streamlining workflows, and driving process improvements. I’m a clear communicator, proactive problem-solver, and quick learner who thrives in dynamic environments and adapts easily to new tools and systems.

✅ Top Rated Plus AI Agent Development ✅ 100% Job Success Score ✅ Fluent English Verified AI Voice Agents | Twilio Expert | SMS, Calling & CRM Automation I help businesses automate customer communication using AI Voice Agents, SMS Automation, Calling Systems, CRM Integrations, and Communication Workflows. With 130+ completed projects, Top Rated Plus status, and a 100% Job Success Score, I specialize in building production-ready systems that answer calls, qualify leads, book appointments, automate follow-ups, improve customer response times, and reduce manual work. My expertise combines modern AI technologies with real-world communication infrastructure, helping businesses move from manual processes to scalable automation. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 📞 Voice AI & Communication Automation AI Voice Agents, AI Receptionists, AI Calling Systems, Appointment Booking Agents, Lead Qualification Systems, Customer Support Automation, Contact Centers, IVR Systems, SIP, SMS Automation, Call Routing 🤖 AI Solutions & Conversational Systems OpenAI, Claude, Gemini, Vapi, Retell AI, Conversational AI, Knowledge Assistants, Internal AI Tools, Business Automation ⚙️ CRM & Workflow Automation Lead Management, Pipeline Automation, Customer Communication Workflows, CRM Integrations, Automated Follow-Up Systems 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 📞 AI Voice Agents & Calling Systems • AI Receptionists • AI SDRs • Appointment Booking Agents • Customer Support Agents • Outbound Calling Systems • Inbound Voice Automation • Voice AI Integrations 📡 Twilio & Communication Solutions • Twilio Development • SMS Platforms • IVR Systems • Call Center Solutions • Twilio Flex • Voice & Messaging Automation • Toll-Free & A2P 10DLC Solutions ⚙️ CRM & Business Automation • HubSpot Integrations • GoHighLevel Automation • Salesforce Integrations • Custom CRM Development • Lead Qualification Workflows • Business Process Automation 🧠 OpenAI, Claude & AI Integrations • ChatGPT Solutions • Claude Integrations • AI Assistants • Knowledge Systems • Internal AI Tools • RAG Applications 📱 SaaS, Web & Mobile Applications • Customer Portals • Admin Dashboards • AI-Powered Platforms • Web Applications • Mobile Applications 🖥️ Backend Development Python, Node.js, FastAPI, Express.js, REST APIs, Webhooks, Microservices 💻 Frontend Development React, Next.js, Vue.js, Angular 📱 Mobile Development React Native, Flutter, Swift, Kotlin ☁️ Cloud & Infrastructure AWS, Azure, GCP, Docker, CI/CD, Serverless Architectures 📊 Databases & AI Infrastructure PostgreSQL, MongoDB, Firebase, Supabase, Vector Databases 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 • Real Estate & Property Management • Healthcare & Wellness • LegalTech • Financial Services • Logistics & Transportation • Professional Services • Call Centers • Home Services • SaaS & Technology Companies If you're looking to automate calls, SMS, customer communication, lead qualification, appointment booking, or customer support using AI and Twilio-based communication systems, let's discuss your project. Keywords: AI Voice Agent, AI Receptionist, AI Calling Agent, Twilio Developer, SMS Automation, IVR Development, CRM Automation, Voice AI, OpenAI, Claude, Vapi, Retell AI, Contact Center Solutions, Call Center Automation, Lead Qualification, Appointment Booking, Customer Communication Automation, Workflow Automation, Conversational AI, SaaS Development, Python, Node.js, React

Marketing today isn't just about creating content—it's about building systems that keep brands visible, organized, and consistently engaging without overwhelming founders and teams. As a Top Rated freelancer with a 100% Job Success Score, I help businesses strengthen their digital presence through social media management, email marketing, content strategy, and AI-assisted workflows designed to simplify content production while maintaining a cohesive brand experience. My experience includes contributing to luxury and lifestyle brands, supporting product launches, managing content calendars, developing campaigns, and creating content that has helped brands reach over 100K+ views and expand visibility to tens of thousands of potential customers. Services I provide: • Social Media Management • Content Strategy & Monthly Planning • Email Marketing Campaigns & Automations • AI-Assisted Content Creation • Prompt Engineering & Workflow Optimization • Community Management • Reels & Short-Form Content Planning • Marketing Consultations Platforms I manage: Instagram • Pinterest • Facebook • LinkedIn • TikTok • YouTube Tools I regularly work with include Canva Pro, Klaviyo, Meta Business Suite, ChatGPT, Claude, Gemini, Perplexity, Krea AI, and ElevenLabs to support research, ideation, content creation, and workflow efficiency. I enjoy working with businesses looking for more than day-to-day posting—whether that means building a sustainable content system, refining brand communication, integrating AI into existing workflows, or simply bringing structure and consistency to their marketing efforts. If you're looking for someone who combines strategic thinking, creative execution, and an up-to-date understanding of AI-powered marketing, I'd be happy to discuss your project.

🏆𝐏𝐫𝐨𝐩𝐨𝐬𝐚𝐥 𝐖𝐫𝐢𝐭𝐞𝐫 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 🏆 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐢𝐧𝐠 & 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠 🏆 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐭. - 𝟖+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐧 𝐒𝐚𝐥𝐞𝐬/𝐋𝐞𝐚𝐝 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 I am a Sr. Business developer with more than 8+yr experience in lead generation and business development. I have helped numerous businesses and professionals increase their reach, visibility, and sales on various online platforms. I have experience in appointment setting, lead generation, end to end sales cycle and high ticket closer for B2B/B2C. I will follow up, build rapport with existing clients and qualify new potential clients. Here's why I'm the ideal choice for your needs: ✔ Lead Generation Specialist: I'm skilled in identifying and engaging high-potential leads across various channels, with a proven track record of securing qualified meetings. ✔ Recruiter: With experience in sourcing and selecting top talent, I manage end-to-end recruitment processes to find the best-fit candidates for your organization. ✔ Virtual Assistant: I provide comprehensive virtual support services, including administrative tasks, research, and documentation, to streamline workflows and maximize productivity. ✔ Appointment Setter: Proficient in scheduling and confirming appointments with precision, I utilize effective communication and negotiation skills to drive successful client engagements. ✔Telemarketer & Sales: Experienced in outbound calling to promote products/services, I'm adept at building rapport and delivering persuasive pitches to drive conversions. With my expertise and experience, I believe I can help you achieve your business goals efficiently and effectively. Tools/Platform - Upwork LikedIN HubSpot Lusha Appolo Hunter Bark Cold Calls and many other. LinkedIn and UPWORK - I will 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 with strategic content and keyword enhancements to boost visibility, 𝗮𝘁𝘁𝗿𝗮𝗰𝘁 𝗻𝗲𝘄 𝗰𝗹𝗶𝗲𝗻𝘁𝘀, and 𝘄𝗶𝗻 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀. After the optimization, I will search the 𝗯𝗲𝘀𝘁 𝗷𝗼𝗯𝘀 to bid for you using advanced filters and set up 𝗿𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝗷𝗼𝗯 𝗮𝗹𝗲𝗿𝘁𝘀 so I never miss any 𝗴𝗿𝗲𝗮𝘁 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝘆𝗼𝘂. I’ll apply as soon as the job is posted, giving you a 𝗵𝗲𝗮𝗱 𝘀𝘁𝗮𝗿𝘁 𝗯𝗲𝗳𝗼𝗿𝗲 𝗼𝘁𝗵𝗲𝗿𝘀 𝗲𝘃𝗲𝗻 𝗻𝗼𝘁𝗶𝗰𝗲. I've generated leads and business for my past clients in various domains, including: 1. Web & Mobile Application Development 2. Social Media Marketing 3. Digital Marketing 4. DevOps 5. QA 6. UI/UX & Designing 7. eCommerce & Drop shipping 9. Amazon Services 10. Cloud Engineering 11. CMS Development 12. AI/Blockchain/Crypto 13. AR/VR 14. Ed-Tech 15. Real estate 16. Utilities 17. Power sector 18. B2B/B2C Responsibilities: As a sales leader with extensive global experience, I understand the importance of driving revenue and exceeding growth targets. My unique approach focuses on working closely with businesses to identify their challenges and opportunities and developing customised solutions that drive results. I specialise in sales strategy and expanding into new markets. I have a proven track record of delivering comprehensive sales strategies that increase customer engagement and maximise return on investment. As a trusted advisor to boards and senior leadership teams, I bring expertise and knowledge to help businesses thrive in today's competitive landscape. Let's work together to take your business to the next level. YOUR RESPONSE WILL BE HIGHLY APPRECIATED!

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

I help businesses build, launch, and modernize their websites from Shopify stores ready to scale, to enterprise-grade websites on Adobe Experience Manager (AEM). Over 10+ years, I've delivered 200+ projects for clients ranging from small e-commerce brands to large organizations needing reliable, custom web solutions. I started my journey as a web developer with a simple goal to build websites that don't just look good, but actually work well for the business behind them. Over the years, that goal has stayed the same, even as the projects have grown bigger and more complex. I've worked with startups launching their first online store, growing brands needing a complete redesign, and enterprise teams managing large CMS platforms and in every case, my approach stays the same: understand the business first, then build the right solution for it. ✅ TOP RATED Upwork Freelancer | Member of Upwork Talent Cloud 10+ years of experience across WordPress, Shopify, AEM, SquareSpace, Wix, WooCommerce, Webflow, HubSpot & Custom PHP Development. 🤝 SATISFACTION GUARANTEE I focus on clean, functional work that actually solves your problem not just ticks a box. If you hire me, you can expect clear communication, timely delivery, and a final result aligned with your business goals. I believe in building long-term relationships with my clients, and that starts with consistently delivering quality work every single time. Most of my clients come back for repeat projects, simply because they know the work will be done right, on time, and without them having to follow up again and again. 🛍️ E-COMMERCE & SHOPIFY (1). Shopify Store Design & Development from scratch builds to full redesigns (2). WooCommerce Powered Online Stores (3). Theme Selection, Customization & Plugin Configuration (4). Website Migration to Shopify / WordPress 🏢 ENTERPRISE & CMS (5). Adobe Experience Manager (AEM) Development & Custom Components (6). WordPress Website Design & Development (7). Revamping & Modernizing Existing Websites (8). Membership Websites & Custom Functionality ⚙️ HOW I WORK Every project starts with a conversation, understanding your goals, your audience, and what success looks like for you. From there, I plan the right approach, keep you updated at every step, and make sure the final product is something you're genuinely happy with. No surprises, no disappearing for weeks at a time, just clear, steady progress until the job is done right. 💬𝐑𝐄𝐀𝐃𝐘 𝐓𝐎 𝐓𝐀𝐋𝐊? If you have a project in mind, feel free to send a message. I’d be happy to discuss the best solution for your requirements.