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I am Rahul, a dedicated Customer Support Specialist with 5+ years of experience delivering phone, chat, and email support for SaaS and E-commerce companies. I handle customer inquiries related to accounts, orders, billing, refunds, product navigation, and general troubleshooting. I communicate clearly, remain calm with frustrated customers, and follow SOPs to ensure accurate and friendly responses. I have supported US, UK, and global customers across different time zones. Tools I work with: Aircall, Zendesk, Freshdesk, Gorgias, Shopify, Intercom, Salesforce, Google Workspace. What I offer: ✔ Phone Support (inbound & outbound) ✔ Chat & Email Support ✔ Ticket management (Zendesk, Freshdesk) ✔ Order tracking, refunds & e-commerce support ✔ Customer satisfaction & empathy ✔ Strong English communication ✔ US/UK shift availability ✔ Long-term reliability If you need a calm, friendly, and professional support agent to assist your customers, I’m ready to help your team.

I have been in the Customer service industry for 10 years now. I can provide e-mail support, Chat support and phone support. Beside this I also have experience as a Handling Shopify, Quality Assurance and Digital Marketing Why me? -Completed 7000+ hours on Upwork -Available to work in any Time zone -Available for 7 days a week Mon-Sun -Fast learner -Requires less supervision -Outstanding Time & Priority Management -Excellent Communication Skills Excited to hear from you, and please let me know if you had any other questions. Hope to e-meet you soon.

Need a reliable 24/7 customer support team that treats your customers like your own employees? I help businesses provide professional customer support through phone, live chat, email, helpdesk tickets, and virtual assistant services. With more than 12 years of experience and a dedicated team of trained customer service representatives, we support businesses across the USA, Canada, UK, Australia, and other international markets. Whether you need full-time customer support coverage, after-hours support, overflow call handling, live chat agents, email support specialists, or virtual assistants, we can quickly build a team based on your requirements. Our services include: ✔ 24/7 Customer Support ✔ Customer Service & Customer Care ✔ Live Chat Support ✔ Email Support ✔ Phone Support ✔ Help Desk Support ✔ Virtual Assistant Services ✔ Airbnb Guest Support ✔ Property Management Support ✔ Appointment Scheduling ✔ Order Processing ✔ Inbound Call Handling ✔ Customer Retention & Follow-Up ✔ Back Office Support ✔ Multilingual Customer Support Our team has experience working with startups, eCommerce brands, SaaS companies, Airbnb hosts, property management companies, healthcare organizations, insurance companies, and service-based businesses. We are comfortable working with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Zoho, Gorgias, Help Scout, Slack, Microsoft Teams, Google Workspace, and other customer support platforms. Why clients choose us: • 12+ Years of Industry Experience • Dedicated Customer Support Teams • 24/7 Coverage Available • Fast Response Times • Quality Assurance & Team Supervision • Scalable Support Operations • Professional English-Speaking Representatives • Proven Upwork Track Record If you are looking for a dependable customer support partner who can improve customer satisfaction, reduce response times, and represent your business professionally, let's discuss your requirements.

I am a dedicated Customer Support Specialist with strong experience in Customer Service, Customer Support, and Virtual Assistance. I provide professional Phone Support, Email Support, and Online Chat Support, ensuring smooth and efficient customer experiences across all communication channels. I specialize in inbound & outbound calls, telemarketing, cold calling, and lead generation, while maintaining high customer satisfaction (CSAT). With expertise in CRM software, helpdesk platforms (Zendesk), and ticketing systems, I ensure fast response times, effective issue resolution, and positive customer interactions that improve retention and sales. I also bring strong administrative support skills, including data entry, scheduling, email communication, and online research, helping businesses stay organized and productive. 𝐖𝐡𝐚𝐭 𝐈 𝐎𝐟𝐟𝐞𝐫: • Multichannel Support: Phone Support, Email Support & Live Chat Support • Customer Service & Customer Support: Complaint resolution, customer satisfaction, and retention • Telemarketing & Sales: Cold calling, lead generation, and client communication • Helpdesk & Ticketing Systems: Zendesk, CRM software, incident management • Technical Support: Troubleshooting and product knowledge support • Administrative Support & Virtual Assistance: Scheduling, data entry, list building, document management • Ecommerce Support: Order tracking, customer queries, and post-sales support 𝐓𝐨𝐨𝐥𝐬 & 𝐒𝐤𝐢𝐥𝐥𝐬: • CRM Software & Helpdesk Platforms (Zendesk) • Microsoft Office (Word, Excel), Google Docs • Email Communication & Communication Tools • Data Entry, Online Research, Document Conversion • Scheduling & Calendar Management • Strong Communication Etiquette & English Proficiency 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞?
 • 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: With extensive experience in various facets of online business management, I bring a wealth of knowledge and insights to every project. • 𝙍𝙚𝙡𝙞𝙖𝙗𝙞𝙡𝙞𝙩𝙮: Committed to meeting deadlines and exceeding expectations, I prioritize open communication and transparency throughout the collaboration process. • 𝙍𝙚𝙨𝙪𝙡𝙩𝙨-𝘿𝙧𝙞𝙫𝙚𝙣: My goal is to deliver tangible results that drive growth, foster customer loyalty, and elevate your brand's online presence.
 Let’s collaborate! I’m ready to support your business with high-quality customer service, virtual assistance, and sales support to help you grow and retain customers. Get in touch today to discuss how I can support your business objectives. 🌟 Warm Regards Amit Kumar Customer Service Representative | Customer Support Expert | Client Support Specialist My SkillSets: Customer Service & Client Support, Phone Support (Inbound & Outbound Calls), Email & Live Chat Support, Technical Support & Troubleshooting, Ticket Management & Helpdesk Support, Complaint Resolution & Escalation Handling, Customer Retention & Relationship Management, Order Processing & Refund Management, Zendesk, Freshdesk, Intercom, HubSpot CRM, Zoho CRM, Gorgias Slack & Microsoft Teams Tags: Customer Service Expert | Email & Chat | Virtual Assistant | Customer Service Expert | Customer Service | Customer Service |Email Support | Live Chat Support | Experienced Customer Service Professional | Experienced Customer Service Agent #CustomerSupport #CustomerService #VirtualAssistant #EmailSupport #ChatSupport #PhoneSupport #CRM #Zendesk #TechnicalSupport #Helpdesk #LeadGeneration #Telemarketing #ColdCalling #SalesSupport #CustomerSatisfaction #ClientSupport #AdministrativeSupport #DataEntry #OnlineResearch #Scheduling #MicrosoftOffice #GoogleDocs #EmailCommunication #CommunicationSkills #TicketingSystem #IncidentManagement #CustomerExperience #EcommerceSupport #OrderTracking #ProductKnowledge #CustomerSupport #VirtualAssistant #CRM #Zendesk #EmailSupport #ChatSupport #LeadGeneration #DataEntry #CustomerService #TechnicalSupport

👋 Hi there, and welcome to my profile! I’m a Senior Customer Support Specialist with 5+ years of experience in Zendesk expert customization and data entry, or many more fast-tier services known for delivering fast, accurate support, In my role as a senior support agent, I’ve consistently delivered high-quality customer experiences,🥇always aiming for not just quick fixes, but long-term customer satisfaction and loyalty. 📌Answering calls/emails from customers using CRM or Gmail. 📌Managing messages and data entrance in to the excel sheet. 📌Directly converse with the supplier/s for any shipment concern or follow-up that needs to be done. 🎯 𝐏𝐫𝐨𝐯𝐞𝐧 𝟏𝟎𝟎% 𝐊𝐏𝐈 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: ✔ Managed customer support, resolved inquiries, ensured system efficiency and customer satisfaction 💬 𝐂𝐑𝐌 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 HubSpot, Salesforce CRM updates Email/chat support, follow-ups, client engagement 🖥️𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 & 𝐒𝐩𝐫𝐞𝐚𝐝𝐬𝐡𝐞𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Accurate, fast data input Google Sheets & Excel formulas Online research & lead generation 💼 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐚𝐬 𝐚 𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐠𝐞𝐧𝐭: ✔ Customer Support Expertise – Skilled in handling customer concerns through chat, email, and ticketing systems using tools like Zendesk and HubSpot expert. Whether it’s tech troubleshooting, account management, or general inquiries via email, I’m on it! ✔ Zendesk expert & Helpdesk Management – Proficient in ticket categorization, SLA tracking, and macros creation to streamline support in Zendesk. I ensure your email support is not just reactive, but proactive and well-organized. ✔ Chat Support – Fast, responsive, and friendly live chat support using tools like Zendesk Chat, Tawk.to, and Intercom. I resolve issues in real-time and follow up via email when needed to ensure clarity. ✔ Email Management – Inbox overflowing? I’ll organize, respond, flag, and escalate email tickets efficiently. Prompt and professional email communication is my standard. Whether it’s replying to clients or sorting newsletters, I’ve got email handled. ✔ Data Entry & CRM Maintenance – From accurate data entry to lead tagging, form submissions, and CRM updates, I keep your databases clean and useful. Data entry work is done thoroughly, double-checked, and organized. ✔ Virtual Admin Support expert – I manage day-to-day admin tasks like scheduling, email coordination, file organization, web research, and data entry projects with efficiency and accuracy. 🛠️ 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈 𝐌𝐚𝐬𝐭𝐞𝐫 ✔ Zendesk, Tawk.to, Freshdesk, Zoho Desk – Helpdesk, email, and support management ✔ Gmail, Outlook – Daily email monitoring, inbox prioritization, client communication, and email archiving ✔ Excel, Google Sheets – Advanced data entry, validation, cleanup, and reporting ✔ Calendly – Appointment scheduling and sending confirmation emails to clients ✔ Shopify, – Product listings, order support, and transactional email reviews ✔ Zapier – Automate recurring tasks like data entry and email notifications between platforms ✔ Trello, Asana – Project management for campaign planning, product launches ✔ Microsoft Office (MS Office) – Proficient in Excel for bulk data entry and PowerPoint for summaries ✔ Slack – Real-time communication, with integrated email and task reminders ✔ Google Suite – Google Docs, Sheets, and Drive for collaboration and data entry tracking in the cloud 🚀 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫 ✔ 24/7 Customer Support Coverage (Chat & Email) ✔ Zendesk Setup, Macros, Tagging & Reporting ✔ Email Management – inbox clean-up, autoresponders, ticketing ✔ Live Chat Support – quick, humanized replies with real impact ✔ Data Entry specialist & Spreadsheet Management– Data Entry, Web Research, CRM, Typing in Excel/Word, Email finding/Email list, PDF to MS Excel/Word ✔ Knowledge Base Management & FAQ Creation ✔ eCommerce Support Order tracking, refunds, product inquiries ✅ 𝐓𝐚𝐫𝐠𝐞𝐭𝐞𝐝 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Senior Customer Support, Zendesk Expert, Live Chat Support, Email Support, Zendesk Chat Agent, Zendesk Ticket Management, Helpdesk Support, Non-Voice Support, Virtual expert, Technical Support, Customer Service Specialist, Customer Care expert, CRM Management, Chat Handling, Email Handling, Customer Complaint Resolution expert, Remote Customer Support, Data Entry Specialist, Data Management, Google Workspace, Data Entry Clerk, Microsoft Excel, Ticketing System, Fast Response Support, Customer Experience, Order Processing expert, Customer Relationship Management. ❤️ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with a Senior customer Support Agent as well as Zendesk expert environment after the contract is completed!