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I am Rahul, a dedicated Customer Support Specialist with 5+ years of experience delivering phone, chat, and email support for SaaS and E-commerce companies. I handle customer inquiries related to accounts, orders, billing, refunds, product navigation, and general troubleshooting. I communicate clearly, remain calm with frustrated customers, and follow SOPs to ensure accurate and friendly responses. I have supported US, UK, and global customers across different time zones. Tools I work with: Aircall, Zendesk, Freshdesk, Gorgias, Shopify, Intercom, Salesforce, Google Workspace. What I offer: ✔ Phone Support (inbound & outbound) ✔ Chat & Email Support ✔ Ticket management (Zendesk, Freshdesk) ✔ Order tracking, refunds & e-commerce support ✔ Customer satisfaction & empathy ✔ Strong English communication ✔ US/UK shift availability ✔ Long-term reliability If you need a calm, friendly, and professional support agent to assist your customers, I’m ready to help your team.

I have been in the Customer service industry for 10 years now. I can provide e-mail support, Chat support and phone support. Beside this I also have experience as a Handling Shopify, Quality Assurance and Digital Marketing Why me? -Completed 7000+ hours on Upwork -Available to work in any Time zone -Available for 7 days a week Mon-Sun -Fast learner -Requires less supervision -Outstanding Time & Priority Management -Excellent Communication Skills Excited to hear from you, and please let me know if you had any other questions. Hope to e-meet you soon.

👋 Hi there, and welcome to my profile! I’m a Senior Customer Support Specialist with 5+ years of experience in Zendesk expert customization and data entry, or many more fast-tier services known for delivering fast, accurate support, In my role as a senior support agent, I’ve consistently delivered high-quality customer experiences,🥇always aiming for not just quick fixes, but long-term customer satisfaction and loyalty. 📌Answering calls/emails from customers using CRM or Gmail. 📌Managing messages and data entrance in to the excel sheet. 📌Directly converse with the supplier/s for any shipment concern or follow-up that needs to be done. 🎯 𝐏𝐫𝐨𝐯𝐞𝐧 𝟏𝟎𝟎% 𝐊𝐏𝐈 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: ✔ Managed customer support, resolved inquiries, ensured system efficiency and customer satisfaction 💬 𝐂𝐑𝐌 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 HubSpot, Salesforce CRM updates Email/chat support, follow-ups, client engagement 🖥️𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 & 𝐒𝐩𝐫𝐞𝐚𝐝𝐬𝐡𝐞𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Accurate, fast data input Google Sheets & Excel formulas Online research & lead generation 💼 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐚𝐬 𝐚 𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐠𝐞𝐧𝐭: ✔ Customer Support Expertise – Skilled in handling customer concerns through chat, email, and ticketing systems using tools like Zendesk and HubSpot expert. Whether it’s tech troubleshooting, account management, or general inquiries via email, I’m on it! ✔ Zendesk expert & Helpdesk Management – Proficient in ticket categorization, SLA tracking, and macros creation to streamline support in Zendesk. I ensure your email support is not just reactive, but proactive and well-organized. ✔ Chat Support – Fast, responsive, and friendly live chat support using tools like Zendesk Chat, Tawk.to, and Intercom. I resolve issues in real-time and follow up via email when needed to ensure clarity. ✔ Email Management – Inbox overflowing? I’ll organize, respond, flag, and escalate email tickets efficiently. Prompt and professional email communication is my standard. Whether it’s replying to clients or sorting newsletters, I’ve got email handled. ✔ Data Entry & CRM Maintenance – From accurate data entry to lead tagging, form submissions, and CRM updates, I keep your databases clean and useful. Data entry work is done thoroughly, double-checked, and organized. ✔ Virtual Admin Support expert – I manage day-to-day admin tasks like scheduling, email coordination, file organization, web research, and data entry projects with efficiency and accuracy. 🛠️ 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈 𝐌𝐚𝐬𝐭𝐞𝐫 ✔ Zendesk, Tawk.to, Freshdesk, Zoho Desk – Helpdesk, email, and support management ✔ Gmail, Outlook – Daily email monitoring, inbox prioritization, client communication, and email archiving ✔ Excel, Google Sheets – Advanced data entry, validation, cleanup, and reporting ✔ Calendly – Appointment scheduling and sending confirmation emails to clients ✔ Shopify, – Product listings, order support, and transactional email reviews ✔ Zapier – Automate recurring tasks like data entry and email notifications between platforms ✔ Trello, Asana – Project management for campaign planning, product launches ✔ Microsoft Office (MS Office) – Proficient in Excel for bulk data entry and PowerPoint for summaries ✔ Slack – Real-time communication, with integrated email and task reminders ✔ Google Suite – Google Docs, Sheets, and Drive for collaboration and data entry tracking in the cloud 🚀 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫 ✔ 24/7 Customer Support Coverage (Chat & Email) ✔ Zendesk Setup, Macros, Tagging & Reporting ✔ Email Management – inbox clean-up, autoresponders, ticketing ✔ Live Chat Support – quick, humanized replies with real impact ✔ Data Entry specialist & Spreadsheet Management– Data Entry, Web Research, CRM, Typing in Excel/Word, Email finding/Email list, PDF to MS Excel/Word ✔ Knowledge Base Management & FAQ Creation ✔ eCommerce Support Order tracking, refunds, product inquiries ✅ 𝐓𝐚𝐫𝐠𝐞𝐭𝐞𝐝 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Senior Customer Support, Zendesk Expert, Live Chat Support, Email Support, Zendesk Chat Agent, Zendesk Ticket Management, Helpdesk Support, Non-Voice Support, Virtual expert, Technical Support, Customer Service Specialist, Customer Care expert, CRM Management, Chat Handling, Email Handling, Customer Complaint Resolution expert, Remote Customer Support, Data Entry Specialist, Data Management, Google Workspace, Data Entry Clerk, Microsoft Excel, Ticketing System, Fast Response Support, Customer Experience, Order Processing expert, Customer Relationship Management. ❤️ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with a Senior customer Support Agent as well as Zendesk expert environment after the contract is completed!

⭐I have 6 years of experience in customer support. ⭐Have worked in email and online chat teams. ⭐I am very good with desktop, laptops, printers, software troubleshooting. ⭐I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. ✅Here are the highlights of my career: ✅ 👉Various forms of customer support 👉Email and chat support 👉 e-Commerce Customer Support 👉 Dropshipping and Shopify Customer Service 👉Technical Support 👉Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) 👉Operating systems: strong knowledge of Windows-based systems and working knowledge of Mac OS 👉Knowledge of network fundamentals