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​I’m a Customer Support Specialist with 7+ years of experience delivering exceptional customer service across email support, live chat support, and phone communication. Skilled in resolving customer inquiries, order management, technical troubleshooting, and complaint resolution using Zendesk, Gorgias, Intercom, Freshdesk, and HubSpot. Successfully supported 150+ businesses across ecommerce, SaaS, healthcare, and technology, with a strong focus on customer satisfaction, retention, and efficient issue resolution. ​𝐖𝐡𝐲 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐇𝐢𝐫𝐞 𝐌𝐞 𝐎𝐯𝐞𝐫 𝐎𝐭𝐡𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭𝐬 : ​What separates a Customer Support Specialist who simply responds to tickets from one who builds customer loyalty? Not just quick replies—it’s what happens after every interaction. I focus on delivering fast, empathetic, and solution-driven support that keeps customers satisfied. Whether it’s handling online chat support, email communication, phone support, or help desk tickets, I maintain proper communication etiquette to ensure every issue is resolved professionally. With hands-on experience using tools like Zendesk, Gorgias, Intercom, and Freshdesk, I help businesses improve response times, increase customer satisfaction, reduce churn, and build trust through deep product knowledge. ​𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭: 7+ years of experience providing customer service and email support across live chat, phone support, and ticketing systems. Skilled in resolving inquiries, troubleshooting issues, and maintaining top-tier customer satisfaction. ​𝐄𝐦𝐚𝐢𝐥 & 𝐎𝐧𝐥𝐢𝐧𝐞 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Managed thousands of customer conversations through email communication and online chat support with quick response times. Experienced in customer onboarding, order tracking, refunds, billing inquiries, and basic account management. ​𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 & 𝐂𝐑𝐌 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Hands-on experience with Zendesk, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, and Zoho CRM. Deliverables include ticket management, SLA compliance, knowledge base updates, canned responses, and routine file maintenance. ​𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Assisting customers with website, WordPress, Shopify, WooCommerce, login issues, plugin troubleshooting, bug reporting, and coordinating with development teams for fast issue resolution. ​​𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Focused on improving overall customer satisfaction, reducing response times, increasing retention, and delivering a positive support experience through clear communication etiquette and follow-ups. ​𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Data entry, file maintenance, CRM updates, documentation, report preparation, order tracking, and administrative support to keep daily operations running smoothly. ​𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Professional English communication, strong attention to detail, proactive problem-solving, and solid product knowledge. Every interaction is handled with empathy and accuracy. ​𝐌𝐲 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 ​𝐏𝐡𝐚𝐬𝐞 𝐎𝐧𝐞: Understand your business, products, customers, and support workflows. Review existing documentation, FAQs, and communication channels to build strong product knowledge. ​𝐏𝐡𝐚𝐬𝐞 𝐓𝐰𝐨: Set up and optimize your support process, including ticketing system workflows, knowledge base updates, macros, and response templates. ​𝐏𝐡𝐚𝐬𝐞 𝐓𝐡𝐫𝐞𝐞: Deliver professional customer support via email support, online chat support, phone communication, or help desk channels while maintaining your brand voice. ​𝐏𝐡𝐚𝐬𝐞 𝐅𝐨𝐮𝐫: Monitor support performance, gather customer feedback, organize data entry reports, and provide recommendations to boost customer satisfaction and retention. ​𝐑𝐞𝐬𝐮𝐥𝐭𝐬 ​𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐭𝐨𝐫𝐞: Managed customer inquiries across email support and online chat support, reducing average response time by 60% while maintaining high customer satisfaction. Improved order tracking, returns, and refund handling for a smoother experience. ​𝐒𝐚𝐚𝐒 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬: Provided technical support and phone communication, resolved customer issues efficiently, updated help center docs, and streamlined support workflows to boost retention. ​𝐒𝐭𝐚𝐫𝐭 𝐇𝐞𝐫𝐞 ​Tell me about your business, support channels, and customer service goals. I respond within 2 hours and can help with Email Support, Online Chat Support, Phone Support, Ticketing System Management, Zendesk, Gorgias, Intercom, Freshdesk, CRM Support, Order Tracking, Data Entry, and Customer Satisfaction to deliver a professional support experience your customers can trust. ​Warm Regards, Amit Kumar Customer Service Representative | Customer Support Expert | Client Support Specialist

I am Rahul, a dedicated Customer Support Specialist with 5+ years of experience delivering phone, chat, and email support for SaaS and E-commerce companies. I handle customer inquiries related to accounts, orders, billing, refunds, product navigation, and general troubleshooting. I communicate clearly, remain calm with frustrated customers, and follow SOPs to ensure accurate and friendly responses. I have supported US, UK, and global customers across different time zones. Tools I work with: Aircall, Zendesk, Freshdesk, Gorgias, Shopify, Intercom, Salesforce, Google Workspace. What I offer: ✔ Phone Support (inbound & outbound) ✔ Chat & Email Support ✔ Ticket management (Zendesk, Freshdesk) ✔ Order tracking, refunds & e-commerce support ✔ Customer satisfaction & empathy ✔ Strong English communication ✔ US/UK shift availability ✔ Long-term reliability If you need a calm, friendly, and professional support agent to assist your customers, I’m ready to help your team.

I have been in the Customer service industry for 10 years now. I can provide e-mail support, Chat support and phone support. Beside this I also have experience as a Handling Shopify, Quality Assurance and Digital Marketing Why me? -Completed 7000+ hours on Upwork -Available to work in any Time zone -Available for 7 days a week Mon-Sun -Fast learner -Requires less supervision -Outstanding Time & Priority Management -Excellent Communication Skills Excited to hear from you, and please let me know if you had any other questions. Hope to e-meet you soon.

Need a reliable 24/7 customer support team that treats your customers like your own employees? I help businesses provide professional customer support through phone, live chat, email, helpdesk tickets, and virtual assistant services. With more than 12 years of experience and a dedicated team of trained customer service representatives, we support businesses across the USA, Canada, UK, Australia, and other international markets. Whether you need full-time customer support coverage, after-hours support, overflow call handling, live chat agents, email support specialists, or virtual assistants, we can quickly build a team based on your requirements. Our services include: ✔ 24/7 Customer Support ✔ Customer Service & Customer Care ✔ Live Chat Support ✔ Email Support ✔ Phone Support ✔ Help Desk Support ✔ Virtual Assistant Services ✔ Airbnb Guest Support ✔ Property Management Support ✔ Appointment Scheduling ✔ Order Processing ✔ Inbound Call Handling ✔ Customer Retention & Follow-Up ✔ Back Office Support ✔ Multilingual Customer Support Our team has experience working with startups, eCommerce brands, SaaS companies, Airbnb hosts, property management companies, healthcare organizations, insurance companies, and service-based businesses. We are comfortable working with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Zoho, Gorgias, Help Scout, Slack, Microsoft Teams, Google Workspace, and other customer support platforms. Why clients choose us: • 12+ Years of Industry Experience • Dedicated Customer Support Teams • 24/7 Coverage Available • Fast Response Times • Quality Assurance & Team Supervision • Scalable Support Operations • Professional English-Speaking Representatives • Proven Upwork Track Record If you are looking for a dependable customer support partner who can improve customer satisfaction, reduce response times, and represent your business professionally, let's discuss your requirements.

👋 Hi there, and welcome to my profile! I’m a Senior Customer Support Specialist with 5+ years of experience in Zendesk expert customization and data entry, or many more fast-tier services known for delivering fast, accurate support, In my role as a senior support agent, I’ve consistently delivered high-quality customer experiences,🥇always aiming for not just quick fixes, but long-term customer satisfaction and loyalty. 📌Answering calls/emails from customers using CRM or Gmail. 📌Managing messages and data entrance in to the excel sheet. 📌Directly converse with the supplier/s for any shipment concern or follow-up that needs to be done. 🎯 𝐏𝐫𝐨𝐯𝐞𝐧 𝟏𝟎𝟎% 𝐊𝐏𝐈 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: ✔ Managed customer support, resolved inquiries, ensured system efficiency and customer satisfaction 💬 𝐂𝐑𝐌 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 HubSpot, Salesforce CRM updates Email/chat support, follow-ups, client engagement 🖥️𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 & 𝐒𝐩𝐫𝐞𝐚𝐝𝐬𝐡𝐞𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Accurate, fast data input Google Sheets & Excel formulas Online research & lead generation 💼 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐚𝐬 𝐚 𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐠𝐞𝐧𝐭: ✔ Customer Support Expertise – Skilled in handling customer concerns through chat, email, and ticketing systems using tools like Zendesk and HubSpot expert. Whether it’s tech troubleshooting, account management, or general inquiries via email, I’m on it! ✔ Zendesk expert & Helpdesk Management – Proficient in ticket categorization, SLA tracking, and macros creation to streamline support in Zendesk. I ensure your email support is not just reactive, but proactive and well-organized. ✔ Chat Support – Fast, responsive, and friendly live chat support using tools like Zendesk Chat, Tawk.to, and Intercom. I resolve issues in real-time and follow up via email when needed to ensure clarity. ✔ Email Management – Inbox overflowing? I’ll organize, respond, flag, and escalate email tickets efficiently. Prompt and professional email communication is my standard. Whether it’s replying to clients or sorting newsletters, I’ve got email handled. ✔ Data Entry & CRM Maintenance – From accurate data entry to lead tagging, form submissions, and CRM updates, I keep your databases clean and useful. Data entry work is done thoroughly, double-checked, and organized. ✔ Virtual Admin Support expert – I manage day-to-day admin tasks like scheduling, email coordination, file organization, web research, and data entry projects with efficiency and accuracy. 🛠️ 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈 𝐌𝐚𝐬𝐭𝐞𝐫 ✔ Zendesk, Tawk.to, Freshdesk, Zoho Desk – Helpdesk, email, and support management ✔ Gmail, Outlook – Daily email monitoring, inbox prioritization, client communication, and email archiving ✔ Excel, Google Sheets – Advanced data entry, validation, cleanup, and reporting ✔ Calendly – Appointment scheduling and sending confirmation emails to clients ✔ Shopify, – Product listings, order support, and transactional email reviews ✔ Zapier – Automate recurring tasks like data entry and email notifications between platforms ✔ Trello, Asana – Project management for campaign planning, product launches ✔ Microsoft Office (MS Office) – Proficient in Excel for bulk data entry and PowerPoint for summaries ✔ Slack – Real-time communication, with integrated email and task reminders ✔ Google Suite – Google Docs, Sheets, and Drive for collaboration and data entry tracking in the cloud 🚀 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫 ✔ 24/7 Customer Support Coverage (Chat & Email) ✔ Zendesk Setup, Macros, Tagging & Reporting ✔ Email Management – inbox clean-up, autoresponders, ticketing ✔ Live Chat Support – quick, humanized replies with real impact ✔ Data Entry specialist & Spreadsheet Management– Data Entry, Web Research, CRM, Typing in Excel/Word, Email finding/Email list, PDF to MS Excel/Word ✔ Knowledge Base Management & FAQ Creation ✔ eCommerce Support Order tracking, refunds, product inquiries ✅ 𝐓𝐚𝐫𝐠𝐞𝐭𝐞𝐝 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Senior Customer Support, Zendesk Expert, Live Chat Support, Email Support, Zendesk Chat Agent, Zendesk Ticket Management, Helpdesk Support, Non-Voice Support, Virtual expert, Technical Support, Customer Service Specialist, Customer Care expert, CRM Management, Chat Handling, Email Handling, Customer Complaint Resolution expert, Remote Customer Support, Data Entry Specialist, Data Management, Google Workspace, Data Entry Clerk, Microsoft Excel, Ticketing System, Fast Response Support, Customer Experience, Order Processing expert, Customer Relationship Management. ❤️ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with a Senior customer Support Agent as well as Zendesk expert environment after the contract is completed!