Hire the Best BPO Call Center Specialists
in India

I am VoIP/VICIDIAL/VICIBOX/Asterisk/FreePBX/GoAutodial/vTiger/3CX developer and solution provider with past 16+ years of rich experience. I have expertise in them, and so i am confident to serve you for the same. I have rich telecom, web and custom software development and support experience. I'm interested in your job & I guarantee doing it in short time. I didn’t ask for an upfront as I'm interested in building long term relationships based on trust because I'm confident with my quality of work.

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

Truck Dispatcher, Logistics Coordinator, and FMCSA Compliance Specialist with hands-on experience supporting U.S. trucking, limousine, and transportation companies. Experienced in dispatch operations, driver communication, HOS monitoring, Samsara administration, fleet tracking, and transportation support. I can assist with: • HOS monitoring & log audits • FMCSA compliance support • Real-time dispatch coordination • Driver communication & follow-up • DVIR & maintenance tracking • Overnight fleet monitoring • Samsara ELD administration Systems & Tools: Samsara | LimoAnywhere | LoadStop | Vonage/3CX | Microsoft Teams

✔️ Worked with Start-up to well-established recruitment firms/agencies ✔️ Technology Savvy Recruiter ✔️ Degree Holder - Human Resource Development Management/ Finance/ Legal INDUSTRIES: BPO / Call Center, Retail, Freight/Logistics, Food, Hospitality, Consulting Firms, Real Estate, IT/Technology, Financial Technology, Biotech, Bio-Pharma, Life Sciences, Marketing and Ads, Computer Software, E-commerce, Engineering and Architecture, Accounting and Finance, Recruitment Agencies JOB CATEGORIES: Entry-level, middle, managerial, and C-level roles. Sales - Directors, VP, Account executives/managers, Inside/outside sales, Pre/post sales. IT – programmers, QA, DBA, system analysts, project managers, system managers, Project Managers, networking experts, Website Designers, Java Developers, Software Developers, QA Developers, Business Analyst, Human Resource, Finance, Marketing, Legal(Attorneys in USA), Sales Engineers, SDR etc. MARKET: India, USA, UK, APAC, Europe, Egypt, Canada and Philippines. ATS/Applicant Tracking System/Sourcing Platforms/Others: LinkedIn Recruiter, LinkedIn X-Ray Search, LinkedIn Recruiter Lite, LinkedIn Sales Navigator, Monster, Taleo, Greenhouse, Manatal, Lever, Hirebridge, Indeed, RingCentral, Skype, Zoom, Google Meet.

12 Years of Customer Support & Operations Excellence! Hi, I’m Aditya, a Customer Support & Operations Specialist with 11+ years of experience helping businesses deliver seamless service and stress-free operations. I’ve worked across industries including private equity, SaaS, e-learning, merchant services, digital marketing, and even art galleries always with the same focus: accuracy, reliability, and excellent customer experience. Over the years, I’ve worn many hats from Customer Support Team Lead to Product Support Specialist to Virtual Assistant. I’m skilled in handling ticketing systems (Freshdesk, Zendesk, etc.), managing data with precision, and supporting both customers and internal teams in fast-paced, high-volume environments. My ability to adapt quickly and communicate clearly makes me a strong partner for businesses that can’t afford mistakes. Clients value me because I don’t just complete tasks I anticipate needs, solve problems, and keep operations running smoothly behind the scenes. Whether it’s resolving customer issues, streamlining workflows, or ensuring data is 100% accurate, I take ownership and deliver peace of mind. I’m available during US business hours, flexible to client requirements, and committed to long-term collaboration. If you’re looking for someone dependable who will treat your business as their own, I’d be glad to help.

As the owner of a thriving BPO agency, I lead a dynamic team of over 25 dedicated agents, and our commitment to excellence sets us apart in the industry. With a comprehensive range of services, we have become a one-stop solution for businesses seeking exceptional support. Our customer service division is at the heart of what we do, ensuring unparalleled client satisfaction. Whether it's inquiries, assistance, or issue resolution, our team excels in delivering top-tier support. In addition to customer service, we specialize in data entry, guaranteeing precision and efficiency in handling critical data. Our virtual assistant services provide clients with invaluable administrative support, allowing them to focus on their core operations. Our agency is not just about numbers; it's about the value we bring to our clients. We are dedicated to optimizing their operations and supporting their growth.