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As businesses grow, operations become more complex. Priorities compete, projects lose momentum, communication breaks down, and founders spend more time coordinating work than driving growth. I help startups, SaaS companies, and founder-led businesses bring structure to operations, improve project delivery, and build execution systems that keep teams aligned, accountable, and moving forward. I am a PMP®-certified Business Operations & Project Management professional with 13+ years of experience supporting startups and founder-led businesses across the USA, India, UAE, Japan, and Brazil. I specialize in business operations, project delivery, operational workflows, and execution systems that help startups, SaaS businesses, and founder-led companies improve visibility, accountability, and predictable delivery. 🔹 Results I’ve delivered: • Reduced missed deadlines by 40–60% after implementing structured delivery processes. • Built and led 10+ distributed cross-functional teams • Achieved 80% success rate in building delivery-ready engineering teams • Implemented operational systems within 3–6 weeks I typically step in when: • Projects are slipping and no one owns delivery • Teams are working, but output isn’t predictable • Founders are stuck in day-to-day execution • There’s no clear system for managing work, people, or priorities 🔹How I Help: • Operational frameworks, workflows, SOPs, and execution systems • Business operations & project delivery • KPI dashboards, reporting, and operational cadence • Team management, hiring, and accountability systems • Cross-functional communication across founders, teams, and clients • Process automation, workflow optimization, and AI-enabled operations 🔹Execution & Accountability: I build practical operating systems that improve execution, strengthen accountability, and create visibility across teams so work gets completed consistently—not just planned. 🔹 Best fit: • SaaS & technology businesses • Founder-led businesses • Digital agencies & service businesses • Teams facing operational or delivery challenges • Growing businesses building scalable operations 🔹 What Clients Say "Komal didn't just manage tasks or meetings—she took ownership, built clear processes, documented workflows, and kept everything moving without constant reminders." — Director, IT Services Company "Her professionalism, clear communication, and proactive coordination ensured a smooth and timely software implementation. The training and support she provided significantly improved user adoption." — Assistant General Manager, Enterprise Client "Komal brings a rare combination of strategy, consulting, and project management. She is proactive, reliable, and consistently delivers with professionalism." — Founder, Technology Company Whether you're a startup founder, SaaS business, or growing company facing execution gaps, delivery delays, operational bottlenecks, or unclear ownership, I can help you build the systems, processes, and accountability needed to deliver consistently and scale with confidence.

I'm a Mathematics postgraduate (MSc Mathematics) with 1+ year of hands-on AI evaluation experience across Scale AI, Invisible Technologies, DataAnnotation, and Mindrift. I specialise in: → RLHF & LLM response evaluation (accuracy, reasoning, hallucination detection) → Prompt engineering & chain-of-thought quality review → Mathematical & analytical AI output assessment → Data analysis using Python, R, SQL & Tableau What makes me different: I don't just flag errors — I understand WHY an AI response fails logically or factually, and I provide structured, actionable feedback that actually improves model performance. 📊 100% Job Success | ⭐ Top Rated | $3K+ Earned| Ex-Outlier AI Currently available for AI evaluation, data annotation QA, prompt testing, and data analysis projects. Let's talk.

I help startups, SMEs, and growing organizations across the US, UK, India, and APAC build structured, scalable, and compliance-driven HR systems that support business growth, operational clarity, governance, and audit readiness. With 9+ years of experience across HR consulting, organizational development (OD), HR operations, and compliance frameworks, I specialize in HR transformation — helping businesses move from chaotic, reactive HR environments to structured, process-driven systems aligned with business goals. Many growing organizations struggle with: - Unstructured HR processes - Lack of SOPs and documentation - Compliance risks and audit gaps - Unclear roles and accountability - Scaling and operational inefficiencies I help solve these challenges through strategic HR frameworks, process optimization, organizational effectiveness, and compliance architecture — including ISO 27001:2022 and ISO 9001 aligned systems. What I Help Businesses With: HR Setup, Transformation & Process Optimization - HR department setup from scratch - HR audits & gap analysis - HR process restructuring - Workflow optimization & scalable HR systems HR Policies, SOPs & Compliance - HR policies & employee handbooks - SOP development & process mapping - Compliance documentation & governance support - Offer letters, contracts & HR templates Performance Management & Organizational Development - KPI/KRA framework design - Performance management systems - Organizational structure & role clarity - Employee lifecycle design Compliance & Workforce Systems - ISO 27001:2022 HR compliance support - ISO 9001 process alignment - HRMS implementation support - HR analytics, onboarding & workforce systems Industries & Experience: I have worked with startups, SMEs, manufacturing companies, healthcare organizations, and service-based businesses to build scalable HR systems that improve accountability, strengthen compliance, and support sustainable growth. I have also supported organizations aligned with DBHDD and GVRA requirements for the State of Georgia. Why Clients Work With Me - Strategic yet execution-focused approach - Expertise in HR + ISO compliance integration - Structured, scalable, and practical HR solutions - Strong focus on operational excellence and governance - Experience supporting scaling organizations and transformation projects If your organization needs structured HR systems, compliance-ready processes, or organizational development support, I can help build frameworks that scale efficiently and reduce operational risk.

Fractional COO | Fraud, Risk & Operations Scale Specialist I help founders stop operational leaks, control risk, and scale without chaos. I’m a Fractional COO and senior operations leader with 14+ years of experience fixing and scaling high-risk, high-growth operations across fintech, payments, and global consumer platforms. I’ve led large, global teams, owned mission-critical KPIs, and delivered material cost reduction, fraud containment, and productivity gains in regulated, always-on environments. Clients bring me in when: Growth has outpaced structure and decisions feel reactive - Fraud, risk, or compliance issues are escalating - Costs keep rising but output and accountability don’t - Founders are pulled into daily escalations - “Everyone is busy” but outcomes are unclear What you get when I step in - A hands-on Fractional COO embedded with your leadership team - Clear operating structure, ownership, and governance - KPI frameworks tied directly to cost, risk, speed, and quality - Stabilised fraud / AML / risk operations with predictable outcomes - Simplified processes, cleaner escalation paths, and calmer teams - More founder time back — fewer surprises Why this works - Former senior operations leadership roles at Revolut, Vodafone, and Airbnb - End-to-end ownership of cost, risk, quality, productivity, and customer impact - Delivered 24%+ quarterly efficiency gains in complex operations - Certified Fraud Examiner | Lean Six Sigma | PRINCE2 - I don’t advise from slides — I build, fix, and run alongside your team How clients engage me - Fractional COO (10–20 hrs/week) - Operations, fraud, or risk diagnostics with clear execution plans - KPI, governance, and operating model setup - Short-term leadership support during scale, funding, or operational stress If you’re a founder or leadership team that needs senior operational control without a full-time hire, this will move fast. Send a message outlining your situation — I’ll tell you in one conversation whether I can materially improve it.

🚀 Top Rated Plus Manual QA Engineer | 100% Job Success | 7+ Years of Experience Need a Manual QA Engineer who can find bugs before your customers do? I have 7+ years of experience in Manual Software Testing and have completed 87+ projects on Upwork, earning $50K+ while maintaining a 100% Job Success Score and Top Rated Plus status. I help startups, SaaS companies, AI businesses, and enterprise teams deliver high-quality software by identifying bugs early, validating business requirements, and ensuring every feature works exactly as expected before release. Whether you're launching a Website, Mobile App (Android & iOS), SaaS Platform, AI Product, or Enterprise Software, I provide detailed testing, actionable bug reports, and clear communication throughout the project. 💻 Applications I Test ✅ Web Applications ✅ Mobile Apps (Android & iOS) ✅ SaaS Platforms ✅ AI Applications & AI Chatbots ✅ CRM & Business Applications ✅ E-commerce Websites ✅ Payment & Checkout Flows 🧪 My QA Expertise • Manual Testing • Functional Testing • Regression Testing • Smoke Testing • Sanity Testing • Exploratory Testing • User Acceptance Testing (UAT) • UI/UX Testing • Website Testing • Web Application Testing • Mobile App Testing • Cross-Browser Testing • Cross-Device Testing • Responsive Testing • Payment Gateway Testing • Test Case Design & Execution • Bug Verification • Detailed Bug Reporting • Release Validation 🛠 Tools I Use • Jira • Trello • Asana • Linear • GitHub • Google Sheets 🌎 Industries I've Worked With • SaaS • AI Products • E-commerce • Finance & Banking • Healthcare • Travel • Real Estate • Education • Social Media • CRM Solutions 📋 What You'll Receive ✔ Thorough manual testing with attention to every detail ✔ Clear bug reports with reproduction steps, screenshots, and screen recordings ✔ Well-structured test cases and testing documentation ✔ Fast communication and daily progress updates ✔ Reliable testing before every release ✔ Testing from a real user's perspective to improve usability and customer satisfaction I don't just report bugs - I help improve the overall quality, usability, and reliability of your product so your users have the best possible experience. Whether you're launching a new startup, improving an existing SaaS platform, testing an AI application, or preparing a major release, I'm ready to help ensure your product is stable, polished, and production-ready. 🚀 Let's Build Quality Software Keywords: Manual Testing, Software Testing, Website Testing, Web-App Testing, Mobile App Testing, Desktop Testing, Regression Testing, Jira, Asana, Trello, Cross Browser Testing, Mobile Testing, IOS Testing, Android Testing, Quality Testing, Quality Assurance, Manual Tester, Manual QA, Payment Gateway Testing, Test Case, Functional Testing, Usability Testing, User Testing, UI/UX Testing.

If a process only works because someone remembers to do it manually, it isn't a process. It's a risk. Most clients reach out when the systems they built no longer match how the business actually runs. A lead falls between platforms. A payment goes through but onboarding never starts. An automation that worked fine six months ago starts failing with real customers. Reporting stops making sense. The problem is almost never the tool. It's the workflow design underneath it — the logic that made sense when the business was smaller but hasn't kept up. I find that. I fix it properly. Then I rebuild it so it holds. What I Work On CRM & Client Operations: CRM implementations covering the full client lifecycle — from lead capture to onboarding, payments, and customer management across GHL, Dubsado, Attio, Nimble, HoneyBook, and Monday platform Business Systems: Airtable and ClickUp implementations that give teams real operational visibility; dashboards, workflow design, process documentation, reporting, and accountability systems built around how the business actually operates. Automation, AI & Integrations: Automation and AI systems built with Make, Zapier, n8n, APIs, webhooks, Claude, and ChatGPT from workflow automation and data synchronization to reporting, routing, and operational intelligence. Fintech & Payment Systems: Stripe and beel integrations, recurring billing, subscription management, payment automation, loan lifecycle automation, mortgage operations, financial workflows, and revenue reporting systems. Digital Operations & Growth Infrastructure: Shopify operations, GTM implementation, Meta Pixel troubleshooting, conversion tracking, attribution audits, marketing automation, funnels, and lead generation systems. Recent Work Loan Lifecycle Automation System: A lending business was running operations across disconnected tools with manual handoffs at every stage. I connected GHL, Arive, ClickUp, APIs, and Zapier into one operating workflow. The loan journey is now standardized and the team spends significantly less time on administration. Multi-Vendor Lead Management Portal: Built an Airtable and Softr platform for a business managing leads across multiple vendors and sales teams. Visibility was fragmented and reporting was manual. The platform now gives each stakeholder role-appropriate access and centralizes reporting in one place. Dubsado Enrollment & Onboarding System: A service business was managing client enrollment, payments, and onboarding manually across spreadsheets and email. I rebuilt the entire flow in Dubsado. What previously required manual follow-up across multiple stages now runs automatically from inquiry through onboarding. Assessment Funnel & Course Delivery System: Built an end-to-end sales funnel and course delivery system for a wellness business, including score-based quiz logic, Stripe payment processing, automated course access delivery, and integrations across Systemeio, Carrd, Zapier, and GoDaddy. The entire customer journey — from assessment to purchase to course access — runs without manual intervention. What Clients Say "Rahul is one of those rare people who not only understands the technical side but also thinks along with the business objectives behind the project. He consistently looked for practical solutions and was willing to go the extra mile to get things working." — Website, Funnel & Automation Project "He not only built and tested the system flawlessly but went above and beyond by conducting a full performance audit to uncover deeper mobile speed issues impacting conversions. His ability to diagnose root causes — not just surface problems — demonstrates strong technical expertise and a results-driven mindset." — GHL Performance & Conversion Optimization Project "I only used a small fraction of his capabilities. Rahul has extensive knowledge of AI, automation, websites, funnels, and digital business systems." — Social Media & Business Systems Project Certifications - Make Certified Agent Builder - Make Advanced Certification - Zapier Certified - Notion AI Certified - Certified Scrum Master How I Work I audit before I automate. I document before I scale. I test with real data, not sample records. Most problems I'm hired to fix were caused by someone building quickly without fully understanding how the business operates. I spend time on the workflow first; the dependencies, the exceptions, the edge cases, before touching a single field or automation. When I see a better path than what was originally scoped, I flag it before building, not after. If you're dealing with broken automations, disconnected systems, onboarding problems, or a CRM that no longer reflects reality: tell me what's happening. I'll tell you where the bottleneck is and exactly how I'd fix it.